We act with integrity and empower our people to innovate and deliver on our BetterBanking promise through execution excellence.
Employee Value Proposition
We put our customers and our people first – because YOU, matter!
Security Bank endeavors to provide you with a safe space and supports a Whistleblower Program to prevent and detect incidents of fraud, unethical conduct, any questionable activity, or other forms of malpractice that may come to your attention.
We make decisions based on data to honor our commitments and consistently deliver quality results.
We are accountable for the authority we are given, and the authority we give to others.
We put our people, customers, and communities at the heart of everything we do.
We reimagine existing processes and tools to continuously improve and achieve better outcomes.
We always aim to “do it right the first time,” guided by our Bank’s vision, mission, and a deep understanding of the needs of our customers.
Our Employee Value Proposition
At Security Bank, we put our customers and our people first – because YOU, matter!
“YOU matter” is our Bank’s employee value proposition (EVP) tagline. It reflects our commitment to ensuring the well-being of our employees so we can continuously deliver our BetterBanking promise to our customers and other stakeholders.
YOU matter upholds our corporate values, empowers our people, and exemplifies our shared goal of achieving our customer-centric vision. As such, we actively seek ways to provide channels for you to voice your concerns. We listen because we want to protect our most valuable asset – our employees – because YOU MATTER.
Security Bank highly values the virtues of honesty, industry and integrity. It upholds all rules and regulations that sustain excellence in performance. As a rule, the Company endeavors to prevent situations arising from conduct and behavior of its employees that are not consistent with the Company’s set of values, rules and regulations.
The Bank supports a Whistleblower Program called Speak Up, which shall serve as a mechanism to prevent and detect incidents of fraud or misconduct, and enable fast and coordinated incident responses to protect the Bank and its stakeholders from potential risks.
Therefore, everyone, is encouraged to report suspected questionable activity, unethical conduct, fraud or any other form of malpractice that may come to their attention.
Let us protect each other.
Submit your report here.
Bribery and Corruption
Bribery is the act of promising, giving, receiving, or agreeing to receive money or some other item of value with the corrupt aim of influencing an employee in the discharge of his duties. Different forms of bribery include bribing another person, being bribed, or failing to prevent the bribery.
Corruption is the abuse of entrusted power for improper personal advantage.
Conflict of Interest
Conflict of interest arises when an employee’s personal interest may conflict or appear to conflict with the interest of the Company or its stakeholders. It may exist when (1) the Company or its employees or members of their immediate family have an interest or are involved in an entity dealing with the Company which might affect the decision-making process; (2) confidential information or material inside information, e.g. stock price, was disclosed to an employee and was used to his personal advantage; (3) personal investments exist with capacity as the investor of a corporation or a partner of business organization; or (4) the employee has a different commitment other than his duties to the Company which may deter him from devoting an appropriate amount of time and energy or other resources in fulfilling his duties.
Conduct and Decorum
Security Bank employees are expected to exude the professionalism and integrity demanded from employees of the financial services industry, especially in observing proper decorum when transacting with clients, suppliers, and co-employees. Any act of insult, discourtesy, rudeness, or unlawful aggression to any co-employee, client, or third party within the Company premises is considered a matter of serious concern.
Fraud or Suspicion of Fraud
Fraud is defined as the dishonest and intentional misappropriation of assets, services or benefits, or misrepresentation of financial condition intended to result in financial or personal gain, regardless of amount. It also occurs when dishonest acts are committed without personal gain but are intended to create a loss or risk of loss for another person or entity. This could be through asset misappropriation, e.g., data theft, cash/payment theft, physical property theft, or wrongdoing, e.g., making false claims or manipulating with intent to gain in any form.
Security Bank has no risk appetite and has zero-tolerance for fraud; therefore, any suspicion of fraud is encouraged to be reported through Speak Up.
Security Bank expects its employees to maintain high standards of morality and that their behavior is beyond reproach and does not condone any form of harassment that could create an intimidating, hostile or offensive environment in the workplace, including those that are sexual in nature. Any conduct that may be considered inappropriate, especially those that are enumerated in the Republic Act No. 7877 (Anti-Sexual Harassment Act) and Republic Act No. 11313 (Safe Spaces Act), is encouraged to be reported to Speak Up so that proper actions may be taken by the Management.
Retaliation refers to an act of reprisal, harassment, discrimination, intimidation, or adverse personal action against anyone who reports suspected employee offenses or irregularities. Retaliatory actions shall be considered as misconduct and considered an offense under the SBC Code of Conduct.
Any reported incident of suspected irregularities or employee misconduct that does not fall under the abovementioned categories but is reportable through Speak Up.
Frequently Asked Questions
What is Speak Up?
Speak Up is the dedicated reporting channel for employees and other Bank stakeholders who may take notice of suspected employee offenses or irregularities and other probable violations of the SBC Code of Conduct, in full confidence and without fear of retaliation.
Who can use Speak Up?
Speak Up is for all employees and for third parties with whom Security Bank has a business relationship (such as agency employees, customers, suppliers, and agents) if they observe any suspected questionable activity, unethical conduct, fraud, or any other form of malpractice that may come to their attention. This facility is not for customer service complaints or inquiries.
How can I raise a query or concern via Speak Up?
Speak Up is available 24 hours a day, 365 days a year. Reports are received by authorized representatives of Human Capital Management. There are three (2) ways to submit a report:
- Visit the Speak Up website
You can fill in a form to submit your query or concern. The website is available to third parties as well as Security Bank Group employees.
- Send an e-mail to [email protected]
Reports can be sent directly to the Speak Up e-mail. However, for your convenience, it is encouraged that reports are submitted through this form.
What will happen when I raise a query or concern to Speak Up?
You can be assured that your report will be treated with utmost confidentiality and that your identity will be kept anonymous unless you provide consent to be identified. Provide as much information as possible about your concern but keep it relevant, especially if you are making an allegation about another person.
Your report shall be passed to authorized representatives of Human Capital Management.
What happens to a report when received by Security Bank?
Your report shall be passed to authorized representatives of Human Capital Management, who will evaluate your concern and conduct fact-finding. Due process shall be initiated if a probable violation of the SBC Code of Conduct is established.
The results of the investigation shall be deliberated by the appropriate administrative investigation committee, who shall deliberate on the case and render a decision on the employee/s involved.
What happens after I raise a concern in Speak Up?
Reports received via Speak Up will be passed to authorized persons within the Human Capital Management Group, who will ensure they are dealt with in a professional and confidential manner.
What is Security Bank’s commitment to non-retaliation?
Security Bank shall prohibit discrimination, harassment and/or retaliation against any employee who reports suspected employee offenses or irregularities in good faith.
Retaliatory actions shall be considered as misconduct and considered as an offense under the SBC Code of Conduct. The whistleblower shall report to the investigating body or to the Human Capital Management (HCM) any form of retaliation that may be experienced on account of reporting an incident. Due process shall be observed on the erring employee.
Terms and Conditions
TERMS AND CONDITIONS
THIS SERVICE IS NOT AN EMERGENCY HOTLINE. TO REPORT IMMEDIATE THREATS TO LIFE OR PROPERTY CALL YOUR LOCAL EMERGENCY SERVICES.
Security Bank treats reports received as confidential and shares any report received in accordance with its Privacy Statement.
Security Bank only uses the information submitted by reporters in accordance with its Privacy Statement. By submitting a report, you authorize the organization about which you are filing a report, and its affiliated and subsidiary companies, to collect, process, store, and otherwise use the report and information submitted as that organization deems appropriate.
In addition to the disclosures identified elsewhere in these Terms and Conditions, Security Bank may disclose information about you as required by law and may be shared with law enforcement to enforce our rights or as otherwise required by applicable law.
Security Bank does not warrant the accuracy or reliability of the information collected. The concerns raised shall be further validated by the Bank’s authorized representative through a thorough investigation.
Security Bank takes the reports made through this site seriously. Do not intentionally include false or misleading information in your report. The intentional reporting of false or misleading information can result in civil or criminal liability. An employee sending a malicious report and is knowingly based on misleading or false information, shall be subject to due process as provided under the Code of Conduct.
What does this Privacy Notice cover?
This privacy notice provides information about personal data processed within Security Bank and its subsidiaries (“Security Bank” or “we”) in relation to submissions to Speak Up.
This privacy notice explains what personal data is processed, for which purposes, how long we hold the personal data, how to access personal data, and where to go for further information. This includes any personal data relating to the person making a report as well as personal data about those individuals against whom an allegation has been made or those who have been identified as having information about the allegation.
What personal data do we process?
The personal data we collect through Speak Up will include:
- names, contact details, and location of the individual making the report, of potential witnesses or individuals otherwise involved in the allegation, and/or of the person against whom the allegations are made,
- information that relates to the alleged behavior of an individual.
Unless prohibited by law, individuals are encouraged to provide their name and personal contact details so that any submissions to Speak Up can be directly followed up on. Where you provide your name and personal contact details, your identity will be strictly confidential and will not be disclosed, to the person or people to whom the report relates unless you provide your consent. The only exceptions are where we are legally required to disclose your identity; where we are legally permitted to disclose your identity to protect or defend our rights or those of our employees, customers, suppliers or business partners, or where we have determined that the allegations were malicious and were made in bad faith.
Sensitive personal data
We may sometimes come into possession of sensitive personal data such as data relating to an individuals’ health, religious or philosophical beliefs, or sexual orientation. This can occur where such data is included in a Speak Up submission or where the data is strictly necessary as part of any investigation.
For what purpose do we process your personal data?
We may process your personal data:
- To investigate alleged violations.
- To take any necessary follow-up action upon the completion of an investigation.
- To create anonymous reports for Security Bank management.
Who is responsible for any personal data collected?
Security Bank will be responsible for processing your personal data on behalf of itself and its subsidiaries and affiliates.
The investigation shall be carried out by authorized representatives of the Bank. We ensure that personal data is exclusively processed for the purposes mentioned above and that your data privacy rights continue to be protected.
Who has access to personal data?
Personal data is collected for the purposes referred to above (or for secondary purposes where it is closely related, for example, such as storing it) and will only be shared on a strict need-to-know basis with:
- designated Security Bank representatives, responsible for administering Speak Up.
- Security Bank representatives responsible for investigating alleged wrongdoings reported through Speak Up and/or for taking the required measures to follow up any investigation, such as instituting disciplinary proceedings or legal proceedings.
- public authorities, government, regulatory or fiscal agencies where it is necessary to comply with a legal or regulatory obligation to which Security Bank is subject as permitted by applicable laws.
We safeguard the confidentiality and availability of your personal data by maintaining a combination of organizational and technical security measures based on generally accepted data privacy and information security standards. We have policies in place to protect your personal data, i.e. Data Protection Policy and Privacy Manual, and Data Protection Training for designated Security Bank representatives responsible for administering Speak Up, among others. We also employ up-to-date technical security measures including secured servers and end-to-end encryption where your data will be stored, data classification, and password-protection of files to ensure that only authorized persons have access to your personal data.
How long does Security Bank hold the personal data for
With some exceptions required to comply with local legal requirements, personal data collected in relation to a submission to Speak Up will be held for no longer than 10 years after the conclusion of the investigation or, in case the Speak Up submission did not lead to an investigation, no longer than 10 years after the Speak Up report was received. This is to ensure that even if the report did not materialize at the time it was received for any valid or compelling reason, it will be used as a reference or considered a factor to any possible related reports that may be received in the future. After which, these shall be disposed of following the Bank’s guidelines on the disposal of confidential data in accordance with any existing law or regulation.
In all cases, information will be held for:
- a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory reason), or
- a shorter period where an individual objects to the processing of personal data and there is no longer a legitimate purpose to retain it.
Your rights in relation to your personal data
We aim to keep our information about you as accurate as possible. You can request:
- access to your personal data;
- correction or deletion of your personal data (but only where they are no longer required for a legitimate business purpose);
- that the processing of your personal data is restricted; and/or
- that you receive personal data that you have provided to Security Bank, in a structured, digital form to be transmitted to another party, if this is technically feasible.
When considering requests for access to personal data submitted in relation to Speak Up, Security Bank will consider the status of the requestor, the current stage of the investigation, and the nature of the information held as well as legal requirements and restrictions.
How you can contact us
If you have any issues, queries, or complaints regarding the processing of your personal information for the purposes of Speak Up, please do not hesitate to contact our Data Protection Officer through the following:
Email: [email protected]
Address: Data Protection Officer
Security Bank Corporation Compliance Office
Security Bank Centre 6776 Ayala Avenue Makati City
Or call our Customer Service hotline at +632 8887-918
Changes to this Privacy Notice
This Privacy Notice may be changed over time. This Privacy Notice was last updated on 14 September 2023.