Credit Card FAQs

Have a question? Get your answers here.

Need help on your SOA?

Understanding your Statement of Account
security bank credit card statement of account

1. Indicates your billing address.
2. Indicates your Card Number. Statement date is the Statement Cut-off.
3. Payment Due Date – Payment must be received no later than this date. Credit Limit -Total Amount of what you can spend on your credit card. Total Amount Due – Total balance owed to your card. Minimum Amount Due – Minimum amount that can be paid to keep the account from going into default.
4. Rewards Points – Summary of your rewards.
5. This section summarises your transactions made during this statement period including payments and purchases.
6. This section lists all your transactions during this statement period.

Statement of Account

How do i inquire about my balances?
You can get your monthly balances through:
The self-serve menu at (02) 88-791-88
Printed Statement of Account (SOA)
Electronic Statement of Account (eSOA)
Security Bank Online
24-Hour Customer Contact Center at (02) 88-791-88
Where can I pay my credit card?
You can view all our Payment Centers here.
What should I do if I do not receive my statement of account?
You may check your balances via online banking or eSOA. For assistance you may also contact our 24-Hour Customer Contact Center at (02) 88-791-88.
How much is the minimum payment required?
The minimum amount due is 4% of your total revolvable transactions plus all non-revolvable transactions, or Php500, whichever is higher.
For World Mastercard, minimum amount due is 5% of your total revolvable transactions plus all non-revolvable transactions, or Php500, whichever is higher.
Where can I get my statement of account?
For electronic statements (eSOA), you will receive on your registered email 3-5 days after your cutoff.
For printed copies, you will receive at your billing address within 7-10 days after your cutoff.
What is the benefit of paying only the Minimum Amount Due? Total Amount Due?
You have the flexibility of paying any amount between your minimum amount due and your total amount due. Interest charges only apply if you pay below your total amount due.
What is the difference between due date and statement date?
What is the difference between due date and statement date?
Your statement date refers to your cut-off date. The due date is 21 days after your cut-off date.
How is interest charge computed?
Any unpaid balance from the previous month (Total Amount Due less Amount Paid), interest charge is applied to that balance. The interest is based on the Average Daily Balance for that month.
The monthly interest charges are: 

World Mastercard: 2.5% per month
Platinum Mastercard: 3.25% per month
Click, Complete Cashback, Gold and Classic Mastercard: 3.5% per month

What will happened if I missed the payment on my credit card?
A late payment fee of PHP600 or 6% (all card types except World) / PHP500 or 7.5% (World) of the minimum amount due will be billed to your account on top of other transactions. Your account will also have a history of being overdue, and may be reported to credit bureaus.
Is there a grace period if I pay a day or two after my due date?
No. Should your due date fall on a weekend or holiday, we suggest you settle your payables before your due date so as to avoid incurring late payment fees and interest charges.
How do I enroll my credit card to electronic statement?
To enroll in our electronic Statement of Account, you may fill out our online form or you may call our hotline at 88-791-88.

What you can do with your credit card

How do I avail of Cash Advance? How much can I avail?
You may avail of Cash Advance at any Security Bank ATM using your Cash Advance PIN. Cash Advance PINs are automatically generated upon card activation and will be received by cardholders 7 – 10 days once generated.
You may avail up to 50% of your available credit limit (max. of P100,000) depending on your card type.
Can I use my credit card for installment purchases?
Yes. You may use your cards for installment purchases, with minimum of PHP5,000 for 3, 6, 9, 12, 18, or 24 months.
We also have merchants with 0% installment.
Can I request for a credit card limit increase?
Yes. You may request for an increase in credit limit if you have owned a Security Bank Credit Card for at least 12 months. Your request will be evaluated based on additional documents that you need to submit (at least one):
Latest ITR
Last 3 months payslip
Certificate of Employment
Can I tranfer balances from my other credit cards to my Security Bank Credit Card?
Yes. You may transfer your other credit card balances via Security Bank’s balance transfer service. To avail, click here.
To enrol your credit card to online banking, you need to create an account here.
Activation can be done: 

Via any Security Bank ATM with your Cash Advance PIN.
Print & send the scanned form to SB Cards via email or to any Security Branch branch.
Your account will be ready for use within 5 to 7 banking days from activation.

Can I use my Security Bank credit card overseas?
Yes, as long as the merchant accepts MasterCard.
Can I pay for my utility bills using my Security Bank credit card? How do i enrol?
Yes, you can consolidate all your monthly utility bills (e.g. electricity, water, cable, etc.) through Bills Assist. Monthly billings will be automatically charged to your Security Bank credit card.
Bills Assist transactions also earn rewards points (except Meralco and PLDT). To enroll, click here

Note: Complete Cash Back MasterCard credit cards do not earn points.

How will I be notified of card promotions or events?
There are regular e-mail blasts to be sent to your registered e-mail address. New promos may also be found on your monthly Statement of Account and our Promos & Events Page

Rewards

How do I earn Rewards points?
You will earn 1 Rewards Point for every P20 usage on your card. Points earned can be used to redeem rewards items such as airline miles, hotel miles, and donations. They do not expire.
How many Rewards Points have I earned?
Your total rewards points are reflected in your monthly statement of account.
What can I redeem points? How do I redeem?
You can view & redeem your Rewards Point online. Another option is to redeem your points through our Customer Service Hotline.

Security & Privacy

What should I do if I lose my Credit Card?
Report immediately by calling our Customer Service Hotline.
Will be notified every time I use my Credit Card?
No. You will only be notified if there any unusual or out-of-pattern transactions made on your card. We will then request for your confirmation of the transaction to ensure that these are authorized by you.
What is CVV number?
Your CVV number is located at the back of your card. It is the 3-digit code on the signature panel. It is mainly used for online or mail order/telephone order purchases. We highly recommend you do not divulge this number to anyone.

Usage of Complete Cashback card

Is there a specific gas company/brand offering rebates for my Security Bank Complete Cashback Mastercard?
No specific gas company/brand. All are qualified for rebate so long as the merchant falls under the Gas MCC Code 5541, as determined by their acquiring banks.
Is there a minimum spend requirement to get the cashback?
No, there is no minimum required spend.You earn rebates regardless of how much you spend.
For utilities, do I need to go to the merchant to have my card swiped at Point of Sales (POS)?
Yes, all transactions for utilities must be swiped at the merchant’s POS.
Are online transactions eligible for rebates?
No, online transactions are not qualified. Only swiped transactions where card is physically present are eligible to earn rebates.
Are overseas transactions qualified?
No only local retail transactions are qualified for cashback.
Are in-store installment purchases qualified to earn rebate?
Yes. Rebates will be awarded as and when the amortization is billed.
Are utilities enrolled in Bills Assist qualified to earn rebate?
No. Utilities enrolled to Bills Assist are not qualified for cashback.
Meralco does not accept over-the-counter or swiped transactions so how can I earn the rebate?
While Meralco falls under a qualified MCC, card acceptance ultimately lies with the merchant similar to all credit card transactions.

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