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SECURITY BANK CREDIT CARD TERMS AND CONDITIONS
You may be required to contact us in case we detect suspicious or unusual activities on your CARD. Until the activity is verified, your CARD may be suspended or cancelled if there is reason to believe that it may be or may have been used fraudulently. If we revoke your right to use your CARD or do not re-issue it for any reason, we may collect all outstanding balances, fees and charges immediately. You agree to surrender your CARD upon demand to our offices or branches or to our duly authorized representative. You agree to hold us free and harmless from any claim for damages arising from such suspension, cancellation, termination, withdrawal or confiscation or any other loss or damage that you may experience due to any of the actions we take as listed above. Please note that continued use of the CARD in case of closure or cancellation or non-reissuance of the CARD is deemed as fraudulent.
You are required to inform us of any changes in your contact details and/or billing address.
Your ChargeLight Installment limit forms part of the credit limit extended to you. Such ChargeLight credit limit shall form part of the maximum outstanding balance of the purchases that you may be allowed at any given time if you avail of ChargeLight Installment purchases. The corresponding add-on interest from ChargeLight Installment purchases are part of your ChargeLight Installment limit. Should the outstanding balance exceed the approved credit limit at any given time, we reserve the right to decline any transaction and/or suspend your/SUPPLEMENTARY/IES’ credit card privileges. The said excess amount shall be considered immediately due without the need for further notice or demand. In case you are issued with two (2) or more credit cards, you understand and agree to abide by the condition that we have the sole discretion to give you a separate credit limit for each of the credit cards issued to you or a consolidated credit limit for all cards, in Philippine Pesos. In case of default in payment in one (1) or more cards, we, at our sole discretion, may revoke your right to use all or any of your SB credit cards.
The principal amount of the transactions covered in (a) through (d) is the Installment Transaction Amount. You should maintain good credit standing to be eligible for any of these Installment Facilities. However, final qualification is still subject to credit evaluation and your credit limit, as applicable. We may require a minimum availment amount for these Installment Transactions.
The monthly Installment due for your Installment Transaction (“Monthly Installment Due”) is included in the Minimum Amount Due on your SOA until the Installment Transaction Amount and the applicable Interest are paid in full.
You may compute the Monthly Installment Due by using the following formula:
|Installment Transaction Amount x [1+(Converted Monthly Factor Rate x Term)]
We shall charge you a processing fee of 5% of the unbilled portion of the principal amount in case of pre-termination or cancellation of the approved ChargeLight Transaction before the end of the chosen repayment period. The computation of the Interest and the Principal components of the Monthly Installment Due from ChargeLight Installment transactions shall be on a diminishing balance basis and the Interest and Principal portions of the Monthly Installment Due will not be equal from month to month.
You agree to pay all the charges on or before payment due date as stated in your statement of account. You may receive your Statement of Account through courier or email.
You agree to examine the statement of account and report any discrepancy immediately. If no error is reported within thirty (30) days from the statement date, the statement of account will be considered conclusively correct. A statement production fee of Fifty Pesos (PHP 50) per page will be charged to you if the requested billing statement is more than three (3) months old. This fee is subject to change. All other terms and conditions stated in the monthly Statement of Account shall form an integral part of this Terms and Conditions. We reserve the right to investigate and confirm within a reasonable time, in accordance with accepted or standard credit card business practices and procedures, any reported error or fraudulent transaction before making any correction in your statement of account.
You must immediately inform us of the non-receipt of the statement of account before your payment due date. Absence of any report of non-receipt shall be deemed as confirmation that you have received your statement of account. Non-receipt of your SOA does not relieve you of your obligation to pay the amounts due on the Card by the Payment Due Date. To avoid incurring Late Charges and further Interest charges and other fees, in case you do not receive your SOA within seven (7) to ten (10) days from the Statement Date, call our 24/7 Security Bank hotline at (632) 8887-9188 immediately and pay before the Payment Due Date.
As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances maybe subject to monitoring and reporting requirements under the IRR of AMLA, as amended.
Payment through any authorized mode or made to any accredited payment center of the bank, shall be considered as payment to the bank made on the same date. Should you choose to pay an amount less than the total amount due, finance charges may be imposed. We shall compute the interest by adding your daily balances within the billing cycle. The daily balance will take into account the unpaid outstanding balance, and all payments made within the same billing cycle. The sum of the daily balances shall then be divided by the number of days within the billing cycle, resulting to the average daily balance. To arrive at the interest, the average daily balance is multiplied by the applicable interest rate based on your card type.
Interest or finance charge will not be charged on new purchases within the current statement cycle. Payment in excess of the minimum payment amount will be applied to the account in the order of:
The stipulated interest shall accrue on all charges that remain unpaid after the last day as stated in the monthly statement of account. This will be computed using the average daily balance method.
Failure to pay any two (2) succeeding minimum amount due shall suspend your revolving credit facility. Failure to pay any four (4) succeeding minimum amount due shall constitute default and result in the total unpaid balance to become due and demandable. Provided, that if there are changes in the prevailing market interest rates, we, at our sole discretion, may adjust the applicable interest rates and it shall be the guiding rate of computing the interest due on the outstanding obligation. The interest rate shall be posted on the monthly statement of account (SOA) sent to you. We will post payments within the mentioned posting periods. However, system glitches or breakdowns beyond our control may occur, resulting in a longer period before your payments shall be posted and your account updated.
We shall be charging late payment fees if a Card Member fails to pay at least the Minimum Amount Due on or before the Payment Due Date. You hereby authorize us to charge additional service fees as may be deemed necessary in order to maintain our service to you such as:
If there are changes in the Fees and Charges originally communicated to you, we shall provide prior notice through our online channels, email, or SMS.
In the event of any controversy or action arising from this Agreement or any incident thereto which you may file against us, our liability shall not exceed One Thousand Pesos (PHP 1,000) Philippine Currency, or the damages actually proven to have been suffered by you, whichever is lower.
In any of the above events, all privileges granted to you as well as your SUPPLEMENTARY CARD/S shall automatically be terminated and the aggregate unpaid purchases and cash advances made, including all the interests and charges of your SUPPLEMENTARY/IES for which you are liable shall immediately become due and demandable. You and your SUPPLEMENTARY/IES agree to surrender your CARD/S upon demand to any of our offices, branches or duly authorized representatives. You also agree to hold us free and harmless from any claim for damages arising from such suspension, cancellation, termination, withdrawal or confiscation. Continued use of the CARD/s despite such notice shall be deemed fraudulent.
We may send or communicate through SMS at any time without being encrypted and may include your name and other relevant information pertaining to your account. You shall declare Security Bank free and harmless from any liability if the information contained in the SMS is accessed by any person other than yourself. We do not guarantee the timely delivery and completeness of any information provided through SMS.
By calling or accepting calls from our 24-Hour Customer Hotline at (632) 8887-9188, you acknowledge that we may record all your telephone conversations with us and use all these recordings against you or any third party, or replayed or communicated to any third party, for any purpose particularly as evidence in any proceeding, judicial or administrative. You further agree to waive any right under R.A. No. 4200 otherwise known as the Anti-Wire Tapping Act or any amendments thereto, or any similar law or regulation. You agree to reimburse us and our Telemarketing provider any loss, damage, cost, expenses, and fees (including legal fees on a full indemnity basis) that we or our Telemarketing provider may suffer or incur during this instance.
You agree that we may communicate with you not only via SMS or telephone but as well as Electronic Mail/Email or other communication for any information, notification or reminders for collection purposes. You agree as well that the message may be sent to you without encryption which may include your personal and card details. Further, you as the cardholder is responsible in ensuring the security of your mobile phone, email account and other electronic devices that which may be used as tool for communication. In the event that there be updates on your contact information, you should inform Security Bank of the changes immediately.
You must inform us of any additional channels to reach you aside from what is disclosed in the credit card application form you submitted. Changes in your home, office or mailing address, e-mail and telephone number must also be communicated to us. Non-notification, particularly if the account is past due, may lead to the presumption that your credit card has been used with intent to defraud. In case the mailing address is not accessible through mail or delivery, we have the option to use the other addresses logged in our system. Notwithstanding this provision, you agree that any communication sent to the designated mailing address shall be considered as received by you within fifteen (15) days after mailing. You, pursuant to such undertaking, authorize us, at our discretion, but without any obligation to do so, to secure information from third parties, such as but not limited to utility companies, insurers and financial intermediaries, and receive information on how you can be contacted.
THIS PRODUCT IS NOT A DEPOSIT. THIS FINANCIAL PRODUCT OF SECURITY BANK CORPORATION IS NOT INSURED BY THE PHILIPPINE DEPOSIT INSURANCE CORPORATION (PDIC).
FOR INQUIRIES AND COMPLAINTS, YOU CAN CONTACT OUR 24-HOUR CUSTOMER SERVICE HOTLINE AT (632) 8887-9188 OR EMAIL US AT [email protected] SECURITY BANK CORPORATION IS REGULATED BY THE BANGKO SENTRAL NG PILIPINAS WITH TELEPHONE NUMBER (632) 8708-7087 AND EMAIL ADDRESS AT [email protected]
As of September 30, 2020
To view complete FAQs, go here
How do I earn Rewards Points?
You will earn 1 Rewards Point for every P20 usage on your card. Points earned can be used to redeem rewards items such as airline miles, items, electronic gift certificates. They do not expire.
Note: Complete CashBack MasterCard do not earn points.
Where can I check how many Rewards Points I have earned?
Your total rewards points are reflected in your monthly statement of account.
Where can I redeem with my rewards points? How do I redeem?
You can view our rewards catalogue and redeem your rewards online. Another option is to redeem your points through our Customer Service Hotline at (02) 8887-9188.
What is a Security Bank e-Secure Mastercard?
Security Bank e-Secure Mastercard is a security benefit of your Security Bank Mastercard. It is an account designed to be used solely for eCommerce (i.e., online or internet) transactions.
Do I need to request to have a Security Bank e-Secure Mastercard?
Yes. You may request for a Security Bank e-Secure Mastercard by calling our Customer Service Hotline at (02) 8887-9188 or by sending an email to [email protected].
Note: Security Bank e-Secure Mastercard is applicable to existing rewards cardholders only.
What will be the credit limit of my e-Secure Mastercard?
Your Security Bank e-Secure card limit is pre-assigned with a sub-limit that is shared with your Security Bank Mastercard credit card.
Can I request for a credit limit increase on my Secure Mastercard?
You may request to increase your e-Secure card limit up to a maximum equivalent of 50% of your Security Bank Mastercard’s limit. To request for a credit limit increase, please call our Customer Service Hotline at (02) 8887-9188 or by sending an email to [email protected]
What is the income required to have a Complete Cashback Credit Card?
To apply for a Complete Cashback Credit Card, the applicant must have a minimum gross annual income of Php 360,000.
Who can and cannot apply?
Everyone (except for Security Bank employees) can apply for the Complete Cashback provided that they meet all the eligibility requirements for a Security Bank credit card.
For gas, is there a specific gas company/brand?
No specific gas company/brand. All are qualified for rebate so long as the merchant falls under the Gas MCC Code 5541, as determined by their acquiring banks.
Is there a minimum spend requirement to get the cashback?
No, there is no minimum required spend. You earn rebates regardless of how much you spend.
For utilities, do I need to go to the merchant to have my card swiped at Point of Sales (POS)?
Yes, all transactions for utilities must be swiped at the merchant’s POS.
Are online transactions eligible for rebates?
No, online transactions are not qualified. Only swiped transactions where card is physically present are eligible to earn rebate.
Are overseas transactions qualified?
No, only local retail transactions are qualified for cashback.
Are in-store installment purchases qualified to earn rebates?
Yes, rebates will be awarded as the amortization is billed.
Are utilities enrolled in Bills Assist qualified to earn rebate?
No, utilities enrolled to Bills Assist are not qualified for cashback.
Meralco does not accept over-the-counter or swiped transactions so how can I earn the rebate?
While Meralco falls under a qualified MCC, card acceptance ultimately lies with the merchant similar to all credit card transactions.
Do I earn rebates on insurance companies, hospitals?
No, health and service providers are not qualified Merchant Category.
Where do I get the rebate?
The rebate will be credited to your account. Rebates on qualified purchases posted from 13th of the previous month to 12th of the current month will be reflected in your current month SOA. e.g. Rebate on qualified purchase posted on Nov 13 will be reflected on your Dec SOA Rebate on qualified purchase posted on Nov 12 will be reflected on your Nov SOA.
Is there a cap on the rebate?
Yes, the maximum cap is Php 1,000 monthly.
Is there a separate cap for my supplementary?
No, the principal cardholder and the supplementary card/s share the same cap.
Can I get my rebate in cash?
No, rebates are not convertible to cash nor can it be transferred to your other card.
Are pharmacies included in the rebate?
Since most pharmacies identified by their MCC code to be shopping, you are likely to earn a 1% rebate.
Do I have to call to redeem my rebate?
There’s no need to call. Your rebate will be automatically credited to your account.
What is Cash Advance?
Cash Advance is a credit card facility that lets you withdraw money here or abroad.
You may choose to avail of Cash Advance via Security Bank or BancNet ATMs. You may also do over-the-counter transaction at selected Security Bank branches for a minimal fee. To request for CA PIN, please call our Customer Service Hotline at (02) 8887-9188.
How do I avail of Cash Advance? How much can I avail?
Maximum amount that can be availed:
Depends on the Cash Advance Limit and Available Credit Limit on your Account. You may refer to your Security Bank Online for your updated available Cash Advance available limit. Availability of your cash advance limit will be updated on your next cut-off date after payment has been posted.
Minimum amount that can be availed: 500.00
Security Bank Cash Advance transactions are subject to:
Ways in availing Security Bank Cash Advance:
When will the Cash Advance Limit be updated?
The replenishment of our Credit Limit will take effect every after posting of payment.
Can I use my credit card for installment purchases?
Yes. You may use your cards for installment purchases at participating merchants. Click here for the list of merchants.
Can I request for a credit limit increase?
Yes. You may request for an increase in credit limit if you have owned a Security Bank Credit Card for at least 12 months. Your request will be evaluated based on additional documents that you need to submit (at least one):
You may request for a credit limit increase online here.
Can I transfer balances from my other credit cards to my Security Bank credit card?
Yes, we offer our Balance Transfer program at regular rates year-round. You can transfer balances from pretty much any credit card in the Philippines including your BDO credit card, BPI credit card, Citibank credit card, or Metrobank credit card. You may also check out our Balance Transfer Page for more details.
Can I use my Security Bank credit card overseas?
Yes, as long as the merchant accepts Mastercard.
Can I use my credit card to pay for online purchases?
Yes, you may use your Security Bank credit card for online purchases – at any merchant that accepts Mastercard.
Can I pay for my utility bills using my Security Bank credit card? How do I enroll?
Yes, you can consolidate all your monthly utility bills (e.g. electricity, water, cable, etc.) through the Bills Assist. Monthly billings will be automatically charged to your Security Bank credit card. Bills Assist transactions also earn rewards points (except Meralco and PLDT). Note: Complete Cash Back Mastercard credit cards do not earn points.
How will I be notified of card promotions or events?
There are regular e-mail blasts to be sent to your registered e-mail address. New promos may also be found on your monthly Statement of Account and our Promos & Events Page.
What is Single Limit?
Single Limit is the total credit limit assigned to you across all your Security Bank credit cards. It is the maximum amount that a cardholder can spend on any of the cards, provided that the sum of the outstanding balances on all of the cards does not exceed the Single Limit.
What happens to my due payment date?
The due date of your credit cards will remain the same. This means that you have the flexibility to exhaust your Single Limit on the card that has the most convenient due date for you. It empowers you to match your spend to your lifestyle by choosing which card you want to exhaust the limit on (without the need to submit additional requirements)—whether it’s Complete Cashback, Rewards Mastercard, or Next Mastercard.
How do I request for credit limit increase?
If you find that the credit limit currently provided to you is insufficient, you may request for a credit limit increase through the hotline at (02) 8887-9188. Please note that your request will still be subject to verification and approval based on the income documents that you will provide.
What should I do if I lose my credit card?
IMMEDIATELY call SBC’s 24-Hour Customer Contact Center at (02) 8887-9188 to report a lost or stolen card & and request for card replacement.
Will I be notified every time I use my card?
No. You will only be notified if there any unusual or out-of-pattern transactions made on your card. We will then request for your confirmation of the transaction to ensure that these are authorized by you.
What is the CVV number?
The CVV number is the last 3-digit number located at the back of your card, on your signature panel. It is mainly used for online or mail order/telephone order purchases. We highly recommend you do not divulge this number to anyone.
|Annual Membership Fee Primary||PHP 2,000||PHP 2,000||PHP 3,000||PHP 2,500||No annual fee||PHP 4,000||PHP 5,000|
|Annual Membership Fee Supplementary||N/A||PHP 1,000||PHP 1,500||PHP 1,500||No annual fee||PHP 2,500||First supplementary card: waived for life. Succeeding supplementary cards: PHP 2,500|
|Interest||2% per month|
|Late Payment Fee||6% of the minimum amount due or PHP 600 (USD 12), whichever is lower|
|Cash Advance Fee||PHP 200 or USD 4 per transaction1|
|Over the Counter Processing Fee||PHP 500 per transaction|
|Chargelight Plan Pre-Termination Fee||5% of unbilled portion of the principal amount|
|Charge Slip Retrieval Fee||PHP 400 per sales slip|
|Lost Card Fee/Card Replacement Fee||PHP 400 per card|
|Card Certification Fee||PHP 200 for full statement of account
PHP 300 for good credit standing
|Free for the first request
PHP 150 for succeeding request
|Returned Check Fee||PHP 1,250 for Peso per returned check or USD 25 for Dollar per returned check|
|Statement of Account Retrieval Fee||PHP 50 per page if requested billing statement is more than 3 months old|
|Foreign Exchange Transactions||All charges, advances, or amounts in currencies other than Philippine Peso (PHP) shall be converted to PHP. For dual currency, all charges, advances, or amounts in currencies other than Philippine Peso (PHP) shall be billed in US Dollar (USD). All transactions will be converted using Mastercard’s currency conversion rate at the time of posting. All converted transactions shall be charged with 1% Mastercard assessment fee and 1.5% service fee, of the rates of which may be adjusted from time to time. The service fee shall likewise apply to transactions involving foreign currencies converted to PHP at point of sale, whether executed in the Philippines, abroad, or online. Service fees may also be charged to cover costs incurred to discharge the amount(s) due to Mastercard and/or acquiring bank and/or foreign merchant affiliates.|
|Minimum Amount Due||3% of total amount due or PHP 500 (USD 10), whichever is higher|
|Overlimit Fee3||PHP 500 per occurrence|
|ADA Fee||PHP 250 for Peso Account, if ADA account has insufficient funds.
USD 5 for Dollar Account, if ADA account has insufficient funds.
|Account Maintenance Fee||PHP 250 or amount equivalent to the credit balance whichever is lower will be charged to the accounts with credit balance that are closed or with no activity for the past 12 months.
USD 5 or amount equivalent to the credit balance whichever is lower will be charged to the accounts with credit balance that are closed or with no activity for the past 12 months.
|Multiple Payment Fee||N/A||PHP 50 or USD 1 will be charged for every payment in excess of 2 payments within a billing cycle|
|Payment Transfer Fee||PHP 100 if transferring from a peso account
USD 2.5 if transferring from a dollar account
|Refund Fee||PHP 500 for any amount PHP 1,000 and above
PHP 200 for any amount below PHP 1,000
|Quasi-cash Fee2||2.5% of transacted amount|
|1Cash Advance made overseas shall be subject to the fees of the servicing foreign franchise or bank.
2Quasi-cash fee will be applied on gaming/gambling transactions and/or transactions made at gaming/gambling establishments, including the placement of wagers, purchase of lottery tickets, gaming chips, as well as any other values in conjunction with any gaming or gambling activity.
3Overlimit fee will be charged if the total outstanding balance and fees/charges exceed the cardholder’s credit limit.
*Click here for full list of fees.