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Banking Advisory

BANK ADVISORIES

Security Bank Online System Maintenance

We are performing system maintenance on Security Bank Online (SBOL) and Security Bank Mobile App from May 22 ( Wednesday) 10PM to May 23 (Thursday) 1AM.

We encourage you to complete your transactions before or after the maintenance period.

For any inquiries, please call our Customer Service Hotline at (02) 88-791-88 or email us at customercare@securitybank.com.ph.

ATM System Migration

Please be informed that we are implementing system migration of our ATMs from April to July 2019 to provide you a BetterBanking experience.
Please be advised of the following:

  • Security Bank Cardholder making transactions through other ATMs, will be charged a service fee which will be reflected on the account the following day.
  • For Inter-Bank Funds Transfer (IBFT) transactions through migrated ATMs charges will temporarily be applied but will be reversed at the end of day.
  • Due to system migration, proprietary billers will be temporarily unavailable.
  • Cardholders with card having force PIN change status (eg. Newly issued cards) should select “PIN change” and change PIN before making other ATM transactions.
  • Should you have further inquiries, you may call or email our Customer Service hotline at +632 88-791-88 or customercare@securitybank.com.ph

Thank you for understanding.

eGive Cash Changes

Heads up, eGiveCash users!

In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection.

What do you need to keep in mind?

  1. New monthly limit

    You’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00

  2. Regularization Form + Valid ID

    If you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.

  1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
  2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.

These changes will take effect on June 2019. Feel free to contact our Transaction Banking Team at [psoledad@securitybank.com.ph at 8433] should you have any concerns.

Check Date Format

In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.
Numeric format in month-day-year sequence regardless of separator:


Alphanumeric format

FOR STRICT COMPLIANCE

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