Banking Advisories

System Maintenance (October 19, 2021)
Please be informed that Security Bank has an ongoing system activity today, October 19, until 2 pm.

During this period, the following will be temporarily unavailable:

  • Security Bank DigiBanker and Cash and Trade Portal
  • PESONet

Posting of your branch transactions (deposit, withdrawal, and check processing) will be temporarily delayed. Security Bank Online (SBOL), our mobile app, and all Security Bank ATMs will remain accessible.

We apologize for any inconvenience and thank you for understanding.

Scheduled System Maintenance (October 22 and 23, 2021)
We have a scheduled system activity from October 22, 2021, 10:00 pm to October 23, 2021, 5:00 am, affecting some of our branches nationwide.

During this period, you will not be able to use our ATMs and Cash Acceptance Machines (CAMs) in certain areas. To view the list of affected ATMs and CAMs, click here.

Security Bank debit and credit card for online transactions, Security Bank Online, our mobile app, and POS remain accessible.

We encourage you to use our online banking platforms or perform your ATM and CAM transactions in advance to avoid any inconvenience.

Thank you for understanding.

Scheduled System Maintenance (October 17, 2021)

Please be informed that Security Bank will have a scheduled system activity on October 17 (Sunday), from 12:00 am to 4:00 am.

During this period, the following will be temporarily unavailable:

  • Security Bank Online and Mobile App
  • Security Bank DigiBanker and Cash and Trade Portal
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet

All Security Bank ATMs will remain accessible. However, ATM withdrawal will be limited to PHP10,000 per account until the activity is completed.

We encourage you to perform your transactions before or after the activity to avoid any inconvenience.

Thank you for understanding.

Scheduled System Maintenance (October 8 and 9, 2021)

We have a scheduled system activity from October 8, 2021, 10:00 pm to October 9, 2021, 6:00 am, affecting some of our branches nationwide.

During this period, you will not be able to use the ATMs and/or Cash Acceptance Machines (CAMs) in these branches. To view the list of affected ATMs and CAMs, you may click here.

Security Bank debit and credit card for online transactions, Security Bank Online, our mobile app, and POS remain accessible.

We encourage you to use our online banking platforms or perform your ATM and CAM transactions in advance to avoid any inconvenience.

Thank you for understanding.

New Late Payment Fee Implementation Date

Please be advised that the new Late Payment Fee implementation for all consumer loan products has been moved from September 19, 2021, to October 25, 2021. Kindly see the summary of fees per product below posted last July 21, 2021.

Product Variant From To
Small Business Loan Business Mortgage Loan 24% per day of unpaid amortization + past due interest for technical past dues 2% of unpaid amortization
Business Express Loan 3% of unpaid amortization for technical past dues 3% of unpaid amortization
Personal Loan Personal Loan 3% of the amount due or P500, whichever is higher 3% of unpaid amortization
Car4Cash
Corporate Salary Loan Salary Loan Doctor’s Loan Seafarer’s Loan 3% of the monthly amortization or Php 500, whichever is higher 3% of unpaid amortization
Auto Loan All variants Collection Fee: 3% of unpaid net monthly amortization 6% of unpaid amortization (combined Collection & Late Payment Fees)
Late Payment Fee: 3% of unpaid net monthly installment
Home Loan Regular Home Loan and Home Equity 3% of unpaid amortization for technical past dues 3% of unpaid amortization
Scheduled System Maintenance (September 24 – 26, 2021)

Please be informed that we will have scheduled system maintenance this weekend. 

During the said activity, the following platforms will be affected:

  • September 24, 2021, 10:30 PM, to September 25, 2021, 11:30 AM
    • DigiBanker will only have Bills Payment, eGiveCash, PAS5, and InstaPay features.
  • September 25, 2021, 10:30 PM, to September 26, 2021, 7:00 AM
    •  Security Bank Online (SBOL), Mobile App, DigiBanker, and Telebanker will be unavailable.
    • Total ATM withdrawal, POS, and online transactions using your Security Bank Mastercard (debit cards and credit cards) will be limited to PHP 10,000.00 per account.

Thank you for your understanding.

Scheduled System Maintenance (September 14, 2021)

We have a scheduled system activity on September 14, 2021 (Tuesday), from 7:59am to 8:59am. During this period, our Instapay facility will be unavailable. We encourage you to perform your transactions before or after the activity to avoid inconvenience.

Thank you.

Discontinuation of Cash Cards

Please be informed that all SBC Cash Cards will be discontinued effective October 1, 2021.

As such, all cardholders are advised to use the remaining balances of their cards to purchase items via online or via Point-of-Sale (POS) terminals. You may also withdraw your available balance via ATM or over-the-counter (OTC) at any Security Bank branch on or before September 30, 2021.

Learn more here: Frequently Asked Questions (FAQs)

Thank you and stay safe.

National Heroes’ Day Advisory

To our valued clients,

All our branches nationwide will be closed on August 30, 2021 (Monday), in observance of National Heroes’ Day, per Malacañang Proclamation No. 1107. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188. You may also visit Security Bank’s Facebook account or email the following:

Thank you.

Update on Instapay

Effective September 15, 2021, ALL deposit products will be charged a transfer fee of PHP25.00 for each InstaPay transaction via Security Bank Online app within 1-2 banking days. Charges for Easy Account remains applicable.

No charges will be applied for Gold Circle and Wealth Management Clients.

Update on Credit Card Fee

Please be advised that effective October 18, 2021, a reinstatement fee of PHP 200 will be charged to previously past due accounts and canceled cards that have been reinstated. Visit this link for the full details. Thank you and keep safe.

Security Bank Eid’l Adha (Feast of Sacrifice) Advisory

All our branches nationwide will be closed on July 20, 2021 (Tuesday), in observance of Eid’l Adha (Feast of Sacrifice), per Proclamation No. 1189. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188. You may also visit Security Bank’s Facebook account or email the following:

Thank you.

Extended Check Clearing Cut-off Time

Effective July 12, 2021, we’ve extended our over-the-counter check clearing cut-off time to 3:30 pm. For your convenience, please make your checkdeposits before the cut-off time.

Update on Late Payment Fees for all Consumer Loans Products (July 21, 2021)

Please be advised that effective September 19, 2021, Security Bank will be implementing the following changes in the Late Payment Fees for all consumer loan products.

Product Variant From To
Small Business Loan Business Mortgage Loan 24% per day of unpaid amortization + past due interest for technical past dues 2% of unpaid amortization
Business Express Loan 3% of unpaid amortization for technical past dues 3% of unpaid amortization
Personal Loan Personal Loan 3% of the amount due or P500, whichever is higher 3% of unpaid amortization
Car4Cash
Corporate Salary Loan Salary Loan Doctor’s Loan Seafarer’s Loan 3% of the monthly amortization or Php 500, whichever is higher 3% of unpaid amortization
Auto Loan All variants Collection Fee: 3% of unpaid net monthly amortization 6% of unpaid amortization (combined Collection & Late Payment Fees)
Late Payment Fee: 3% of unpaid net monthly installment
Home Loan Regular Home Loan and Home Equity 3% of unpaid amortization for technical past dues 3% of unpaid amortization

We encourage you to settle your monthly amortizations on time to avoid incurring late payment fees. For any inquiry regarding the change in penalty fee, you may click this link https://bit.ly/asksbloans. Should there be no response to this advisory within thirty (30) days from receipt of this advisory, we shall deem the same as acceptance and consent to the change in penalty fees. For further assistance, you may call our Customer Service Hotline at (02) 8887-9188 from 8 am to 5 pm. Thank you.

Scheduled System Activity: SBOL and Mobile App (July 9, 2021) 

Security Bank Online and Mobile App will undergo a quick maintenance activity and will be temporarily unavailable on July 9, 2021 , from 12:01 am to 1:00 am (Philippine Time). We encourage you to perform your transactions before or after this maintenance period. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm.  Thank you for understanding.

Scheduled System Activity: DigiBanker (July 11, 2021)

We have a scheduled system activity on July 11, 2021 (Sunday), from 12:00 am-1:00 am. During this period, you will not be able to access our DigiBanker platform. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you for understanding.

Scheduled System Activity: BIN Migration (July 2, 2021)

We have a scheduled system activity on July 2, 2021 (Friday), from 3:00 am to 4:00 am, affecting Security Bank International Cash  Cards, BusinessPlus Accounts, and Everyday Mastercard Debit Cardholders. During this period, you will not be able to use your Security Bank debit card for online transactions. Security Bank Online, our mobile app, POS, ATM, and Cash Acceptance Machines (CAMs) remain accessible. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you and stay safe.

Scheduled System Activity: BIN Migration (June 25 and 28, 2021) 

We have scheduled system activities on the following dates:

  • June 25, 2021 (Friday), from 8:00 am to 10:00 am – Security Bank International Cash Cardholders
  • June 28, 2021 (Monday), from 8:00 am to 10:00 am – Security Bank BusinessPlus account cardholders and Everyday Mastercard cardholders

During this period, you will not be able to use your Security Bank debit card for online transactions. Security Bank Online, our mobile app, POS, ATM, and Cash Accept Machines (CAMs) remain accessible. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you for understanding.

Scheduled System Activity (June 12 to 13, 2021)

Please be advised that this weekend, we will be running several enhancements and improvements to our network and key systems. During this period, access to banking platforms and services will be temporarily unavailable. June 12, 2021 (Saturday) 10:00PM to June 13, 2021 (Sunday) 6:00AM

  • Full use of Security Bank Debit Cards and Cash Cards
  • Security Bank ATMs and CAMs
  • Security Bank Online and Mobile App
  • Security Bank DigiBanker, Cash and Trade Portal
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet
  • Online Transactions and POS

June 12, 2021 (Saturday) 10:00PM to June 13, 2021 (Sunday) 2:00AM

  • Full use of Security Bank Credit Cards

To avoid inconvenience, we encourage you to perform your banking transactions ahead of time. For any concerns or queries, you may call our Customer Service Hotline at (02) 8887-9188 from 8:00AM to 5:00PM or email at [email protected]. Thank you for understanding.

Adjusted Banking Hours (June 1, 2021)

Effective June 1, 2021,  and until further notice, all Security Bank branches will be open from 9:00AM to 4:00PM. Operating hours of branches inside malls may differ. For your convenience, we encourage you to bank from home via Security Bank Online and mobile app. Thank you and stay safe.

InstaPay Advisory (May 20, 2021)

Please be informed that InstaPay is temporarily unavailable. We apologize for the inconvenience this may be causing you. Thank you for understanding.

Adjusted Banking Hours in NCR Plus (May 17 to 31, 2021)

All branches within the NCR Plus area will be observing adjusted banking hours of 9:00AM to 3:00PM from May 17 to 31, 2021.  Operating hours of branches inside malls may differ. Branches in other areas will follow existing operating hours unless mandated by local government ordinances or the Bankers Association.

Thank you and stay safe

Eid’l Fitr (Feast of Ramadhan) Holiday Advisory (May 13, 2021) 

All our branches nationwide will be closed on May 13, 2021 (Thursday), in observance of Eid’l Fitr (Feast of Ramadhan), per Proclamation No. 1142. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:

Thank you and stay safe.

InstaPay Fees remain waived except for Easy Savings Account

We would like to remind you that effective May 1, 2021, a transfer fee of P25 for each InstaPay transaction will be charged when using your Easy Savings account.  If your Security Bank mobile app still displays a transfer fee of P0.00, the correct fee of P25 will be collected and should reflect on your account within 1-2 banking days. Sending money via InstaPay is still FREE when using other accounts such as All Access Checking, Build Up Savings, etc. If you are a Gold Circle or Wealth Management client, your InstaPay transaction fee remains waived regardless of account used.

Scheduled System Activity (April 25, 2021)

Please be informed that Security Bank will have a scheduled system activity on April 25 (Sunday) from 2:00AM to 6:00AM. During this period, the following will be temporarily unavailable :

  • Security Bank Online and Mobile App
  • Security Bank DigiBanker and Cash Portal
  • Salary Advance

All Security Bank ATMs will remain accessible. However, there will be a temporary stand-in withdrawal limit of Php10,000 until the activity is completed. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you for understanding.

Waived InstaPay Fees Until April 30, 2021 only

Starting May 1, 2021 a fee of PHP25 will be charged to Easy Savings accountholders for each transaction using Instapay via Security Bank Online app. The fee will be deducted within 1-2 banking days. *Instapay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders.

Araw ng Kagitingan Holiday Advisory (April 9, 2021)

All our branches nationwide will be closed on April 9, 2021 (Friday), in observance of the Day of Valor (Araw ng Kagitingan), per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:

Thank you and stay safe.

System Activity due to Implementation of Acquirer Based Fee Charging model in all Bancnet ATMs

With the scheduled shift of all Bancnet member banks to Acquirer Based Fee Charging model (ABFC), we will be running a system activity which will affect the following services :
April 6 (Tuesday) 11:30PM until April 7 (Wednesday) 12:30AM
  • Sending and Receiving InstaPay
  • POS and Online Purchases
April 6 (Tuesday) 11:30PM until April 7 (Wednesday) 4:00AM
  • All Security Bank ATMs
Thank you for your patience and understanding.

Shortened Banking Hours will Remain in Areas Under ECQ (April 3, 2021)

Following the extension of Enhanced Community Quarantine (ECQ), we will continue to observe shortened banking hours of 9:00AM to 2:00PM in branches under ECQ — NCR, Bulacan, Cavite, Laguna, and Rizal.

Branches in other areas will follow existing operating hours unless mandated by local government ordinances or the Bankers Association.
Thank you and stay safe.

Changes on Scheduled System Activities in April 2021

We would like to inform you that we will be running our second set of activities on April 3 (Saturday), 11:00PM to April 4 (Sunday), 5:00AM. During this period, the following will be temporarily unavailable:
  • Full use of Debit Cards and Cash Cards
  • Security Bank ATMs and CAMs
  • Security Bank Online and Mobile App
  • Security Bank DigiBanker, Cash and Trade Portal
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet
  • Online Transactions and POS
This will take the place of the previously announced activities scheduled on April 9 and 11. Processing of any scheduled and recurring payments or fund transfers on these dates may be delayed. We encourage you to perform any urgent transactions ahead of time to avoid inconvenience. Thank you for your cooperation and understanding.

Extended System Activity Maintenance Advisory (April 2, 2021) Please be informed that our scheduled system activity today, April 2, 2021 (Friday), will be extended until 1:30PM. The following will remain temporarily unavailable :

  • Full use of Debit Cards and Cash Cards
  • Security Bank ATMs and CAMs
  • Security Bank Online and Mobile App
  • Security Bank DigiBanker, Cash and Trade Portal
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet
  • Online Transactions and POS

Processing of scheduled and recurring payments or fund transfers today will resume once our systems become available.

Thank you for your patience and understanding.

Holy Week Schedule (April 1 to 4, 2021)

All our branches nationwide will be closed from April 1, 2021 (Maundy Thursday) to April 4, 2021 (Easter Sunday), in observance of the Lenten Season, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm. You may also visit Security Bank’s Facebook account or email the following:

Thank you and stay safe.

Shortened Banking Hours in Areas Under ECQ (March 29 to April 4, 2021)

With the upcoming shift to Enhanced Community Quarantine, we will observe shortened banking hours of 9:00AM to 2:00PM in all branches within the NCR Plus bubble.  This will be strictly implemented starting March 29 (Monday) until April 4, 2021 (Sunday) in ALL NCR, Bulacan, Laguna, Rizal, and Cavite branches. Branches in other areas not mentioned will follow their existing operating hours. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches and banking hours, click here: List of Open Branches. Thank you and stay safe. InstaPay Advisory (March 25, 2021)

Due to issues reported by Bancnet, sending money using InstaPay to the following banks have been temporarily disabled.

  • BDO
  • BPI
  • Metrobank
  • PayMaya
  • UnionBank

Kindly try to process your transaction at a later time. Thank you and stay safe.

Scheduled System Activities in April 2021

We would like to inform you that we will be running a series of scheduled system activities on the following dates :

April 1 (Thursday), 9:00PM to April 2 (Friday), 11:30AM April 9 (Friday), 9:00PM to April 10 (Saturday), 2:30AM April 11 (Sunday), 12:00AM to 7:00AM

 During these periods, the following will be temporarily unavailable:

  • Full use of Debit Cards and Cash Cards
  • Security Bank ATMs and CAMs
  • Security Bank Online and Mobile App
  • Security Bank DigiBanker, Cash and Trade Portal
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet
  • Online Transactions and POS

Processing of any scheduled and recurring payments or fund transfers on these dates may be delayed.  We encourage you to perform any urgent transactions ahead of time to avoid inconvenience.  Thank you for your cooperation and understanding.

Shortened Banking Hours in Areas Under GCQ (March 23-31, 2021)

In compliance with IATF Resolution No. 104, Security Bank will observe shortened banking hours of 9:00AM to 3:00PM in all branches under General Community Quarantine (GCQ).  This will be strictly implemented starting March 23 (Tuesday) until March 31, 2021 (Wednesday) in ALL NCR,  Batangas*, Bulacan,  Cavite, Laguna, and Rizal branches. Branch operations in other areas not mentioned are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches and banking hours, click here: List of Open Branches Thank you and stay safe. *Lipa Medix Hospital Branch is extending closing hours until 2:00PM

Scheduled System Activity Advisory (March 20-21, 2021)

Please be informed that Security Bank will have a scheduled system activity from March 20 (Saturday), 10:00PM to March 21 (Sunday), 6:00AM. During this period, Security Bank Online Banking (SBOL) and Mobile App will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience.  Thank you for understanding.

Scheduled System Activity Advisory (March 17, 2021)

Please be informed that Security Bank will have a scheduled system activity on March 17 (Wednesday), from 12:00AM to 2:00AM. During this period, eGiveCash and Instapay will be temporarily unavailable on the following channels :

  • Security Bank DigiBanker
  • Security Bank Online Banking and Mobile App
  • Security Bank ATMs

We encourage you to perform your transactions before or after the activity to avoid any inconvenience.  Thank you for understanding.

Scheduled System Activity Advisory (March 9-10, 2021)

Please be informed that Security Bank will have a scheduled system activity on March 9, 2021 (Tuesday), 11:45PM to March 10, 2021 (Wednesday), 12:30AM. During this period, the following systems will be temporarily unavailable : – Security Bank DigiBanker and Cash Portal – Security Bank Mobile App Security Bank Online will remain accessible for your banking needs. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you and stay safe Update on Transfer Fees for InstaPay  Starting April 21, 2021, a fee of PHP 25 will be charged to Easy Savings accountholders for each transaction using InstaPay. The fee will be collected within 1-2 banking days. InstaPay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders.   Thank you and stay safe.

Changes to Easy Savings Account to take effect on May 5, 2021

The following changes will be applied to our Easy Savings Account beginning May 5, 2021.  

FROM TO
Over the Counter Fees P100 P200
Minimum Maintaintaining Balance P5,000 P10,000

Please be guided accordingly. Thank you and stay safe. Scheduled System Activity Advisory (March 7, 2021) Please be informed that Security Bank will have a scheduled system activity on March 7, 2021 (Sunday), 12:00AM to 4:00PM. During this period, DigiBanker 2.0 will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you.

EDSA People Power Anniversary Advisory

All our branches nationwide will be closed on February 25, 2021 (Thursday), in observance of the EDSA People Power Revolution Anniversary, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:

Thank you.

Scheduled System Activity Advisory (February 28, 2021)

We will be running a scheduled system activity on February 28 (Sunday) 12:00AM to 5:00AM. During this period, the use of your Debit Card and Cash Card will be temporarily unavailable, and inaccessible to the following :

  • Security Bank Online and Mobile App
  • Security Bank DigiBanker and Cash Portal
  • Security Bank eGiveCash (eGC)
  • All ATMs and CAMs
  • Online Transactions and POS
  • Sending and receiving fund transfers such as IBFT, InstaPay, and PESONet

We encourage you to perform any urgent transactions ahead of time to avoid inconvenience. Thank you.

Chinese New Year Holiday Advisory

All our branches nationwide will be closed on February 12, 2021 (Friday), in observance of Chinese New Year, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:

Thank you.

InstaPay Advisory

Please be advised that InstaPay transfers to the following banks will be temporarily unavailable today (Feb 9), from 12pm to 3pm due to Bancnet’s system maintenance activity.

  • Sterling Bank of Asia
  • GXI (GCash)
  • Equicom Savings Bank
  • Bank of Commerce
  • Philippine National Bank
  • Philippine Savings Bank
  • GrabPay Philippines ING

To avoid inconvenience, we encourage you to perform your transactions after the maintenance window. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm.  Thank you and stay safe.

ATM Fees Collection Advisory

Beginning April 7, 2021, we will no longer collect fees for ATM withdrawals and balance inquiries made in other banks’ ATMs. Instead, transaction fees will be collected by the bank that owns the ATM you are using (ATM owner). Non-SB ATM cardholders who use our ATMs will be charged the following fees :

  • PHP15 per Withdrawal
  • PHP2 per Balance Inquiry

If you are a Gold Circle or Wealth Management client, ATM withdrawal fees that may appear on your account balance when using other local banks’ ATMs will be reversed on the next banking day. Thank you and stay safe.

Scheduled System Activity Advisory (January 22-23, 2021)

We will be running a scheduled system activity from January 22 (Friday) at 10:00PM until January 23 (Saturday) at 2:00PM.  During this period, the following will be temporarily unavailable :

  • Weekend Branches
  • Security Bank DigiBanker
  • eSecure Savings

We encourage you to perform any urgent transactions ahead of time to avoid inconvenience. Thank you.

Waived Transfer Fees for InstaPay is Extended until March 31, 2021

We are pleased to inform you that we have extended our waived transfer fees for InstaPay until March 31, 2021. Continue sending money to other bank accounts for FREE when using your Security Bank mobile app. We also encourage you to continue using our alternative channels for your banking needs. Thank you and stay safe.

System Maintenance Advisory (December 29-30, 2020)

Please be informed that Security Bank will have a scheduled system activity from December 29, 2020, 10 PM, to December 30, 2020, 12 PM. During this period, DigiBanker and Cash Portal will remain accessible for Bills Payment, IBFT, and Pass5 transactions ONLY. Other Digibanker modules will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you for understanding.

Holiday Advisory 2020

Please be advised of our branches’ schedule during the holiday season. Our branches are open on the following dates:

  • December 21 to 23, 2020
  • December 28 to 29, 2020

All our branches will be closed on the following dates:

  • December 24, 2020 (Thursday)
  • December 25, 2020 (Friday)
  • December 31, 2020 (Thursday)
  • January 1, 2021 (Friday)

 Six provincial branches will be open on December 30, 2020 and January 2, 2021 (see below). The rest of our branches will be closed on those dates.

Dates Branch Banking Hours
December 30, 2020 (Wednesday) Butuan 10:00 AM to 3:00 PM
Dipolog 9:00 AM to 3:00 PM
Tacloban Rizal 9:00 AM to 1:00 PM
Tacloban Veteranos 9:00 AM to 1:00 PM
January 2, 2021 (Saturday) Cebu-Danao 9:00 AM to 12:00 PM
Zamboanga 9:00 AM to 3PM

Please be guided accordingly. Thank you and stay safe.

Excess Credit Balances Advisory (November 27, 2020)

Please be informed that effective November 27, 2020, any overpayment or excess credit balances on your Security Bank Mastercard shall be governed by the Bank’s overpayment policy as outlined in Section 9 of our Credit Cards’ Terms and Conditions. “As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances may be subject to monitoring and reporting requirements under the IRR of AMLA, as amended.” Please be guided accordingly.

Bills Payment Advisory (November 19, 2020)

Please be informed that we are experiencing some technical issues with select Bills Payment merchants. Payment to the following billers are temporarily unavailable until further notice:

  • Air Asia
  • BPI Credit Card
  • Grab
  • Manila Electric Company (Meralco)
  • National Bureau of Investigation (NBI)
  • PayExpress/Paynamics
  • Philippine Airlines
  • Professional Regulation Commission (PRC)
  • SSS Contributions
  • St Luke’s Extension Clinic
  • Taft Property Venture Development

We sincerely apologize for the inconvenience this may have caused you. We will update you as soon as bills payment to these merchants become available. Thank you for your understanding.

Security Bank Online and Mobile App Advisory (November 22 and 28, 2020)*

Please be informed that Security Bank will have scheduled system activities on the following dates:

  • November 22, 2020 (Sunday), from 2:00AM to 4:30AM
  • November 28, 2020 (Saturday), 10PM, to November 29, 2020 (Sunday), 6AM

During these periods, Security Bank Online (SBOL) and Mobile App will be temporarily inaccessible. We encourage you to perform your transactions before or after the activity to avoid inconvenience. Thank you for your understanding. *This post was updated to reflect new schedules. Please be guided accordingly.

Check Clearing Advisory (November 13, 2020)

Pursuant to PhilPass Advisory No. BPU-2020-105A, we will implement normal check clearing today. Our cut-off time is at 12:30PM. All check deposits received from yesterday November 12 until 12:30PM today will be sent to clearing. Thank you.

InstaPay Advisory

Please be informed that InstaPay remains unavailable. We apologize for the inconvenience this may have caused you. We will update you as soon as it becomes available. Thank you for understanding.

Check Clearing Advisory 

Please be advised that following PhilPaSS Advisory No. BPU-2020-104, check clearing operations will be suspended for tomorrow November 12, 2020. Your check deposits today and tomorrow will be sent to clearing on Friday, November 13, 2020. Thank you and stay safe.

Security Bank Mobile and Mobile App System Maintenance Advisory (November 10, 2020)

Please be informed  that we will run a system maintenance activity on November 10, 2020, from 8:00PM to 10:00PM. During this period, Security Bank Online Banking and Mobile App will momentarily be unavailable. InstaPay will remain unavailable until November 11, due to additional tests and fixes on the feature. Kindly perform any urgent online banking transaction ahead of time to avoid any inconvenience. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. Thank you.

Bills Payment Advisory (November 5, 2020)

Please be informed that we are currently experiencing some technical issues with our Bills Payment feature on SBOL and Mobile App. We sincerely apologize for the inconvenience this may have caused you.

If you are paying for your Security Bank Credit Card, you may refer to this link for a list of other payment centers: https://www.securitybank.com/personal/credit-cards/payment-centers/ Alternatively, some merchants can still be paid over-the-counter at any of our branches. Kindly refer to this link to check: https://www.securitybank.com/online-banking/bills-payment-merchants/
For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. Thank you for your understanding.

System Maintenance Advisory 

We encountered some technical difficulties in our ATMs today, October 30, 2020 (Friday). We sincerely apologize for the inconvenience this may have caused. For all ATM transactions that did not push through today, please be informed that we have begun crediting back to affected accounts. We expect to complete this within 48 hours. Should you need immediate access to these funds, we will open select branches tomorrow, October 31 (Saturday), to assist you in your banking needs.

The following Security Bank branches will be open tomorrow, from 11 AM to 3 PM:
REGION AREA BRANCH 1
Region 1 Area 01 Sta. Elena
Region 1 Area 02 UST Malate Espana
Region 1 Area 03 Navotas Valenzuela
Region 1 Area 04 Divisoria Sto. Cristo
Region 2 Area 05 Pasong Tamo Ext. Chino Roces Guadalupe Reposo
Region 2 Area 06 Alabang Acacia Sucat
Region 2 Area 07 Aseana Square Imus
Region 2 Area 08 Market Market Fort Grand Hamptons Fort Fairways Fort Triangle Morgan Suites
Region 2 Area 09 Calamba Crossing Sta. Rosa Greenfield
Region 2 Area 10 Lipa Medix Hospital Lima
Region 2 Area 11 Angeles Balanga Olongapo Clark Medical City Clark Angeles Tarlac San Fernando – Dolores San Fernando
Region 2 Area 13 Ayala Rufino Medical Plaza Dela Rosa, Salcedo Bel Air Herrera Paseo de Roxas
Region 2 MOB Main Office Branch
Region 3 Area 15 Silver City
Region 3 Area 16 Capitol Commons Pasig Boulevard Pasig C. Raymundo Pasig Mercedes Ave. Pasig Santolan Valle Verde
Region 3 Area 17 Mandaluyong Greenfield Mandaluyong – Edsa Boni Avenue
Region 3 Area 18 Congressional Congressional Tower
Region 3 Area 19 E. Rodriguez SLMC Quezon Ave – South Triangle G. Araneta
Region 3 Area 20 Don Antonio Heights
Region 3 Area 21 Montalban Marikina Sumulong Taytay Ortigas Extension Antipolo Marikina-Gil Fernando
Region 3 Area 22 Alimall Cubao Eastwood
Region 3 Area 23 Promenade Greenhills
Region 4 Area 24 Cebu Business Park Mandaue North Road
Region 4 Area 26 Davao Rizal Davao Monteverde Davao Bajada Tagum Panabo Digos
Region 4 Area 28 Bacolod Lacson Bacolod Mandalagan Iloilo Ledesma Iloilo Business Park
Region 4 Area 29 General Santos – Pioneer

For the safety of our customers and employees, everyone entering our branches is required to wear a face mask and a face shield. Thank you for your understanding.

DigiBanker Advisory 

Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from November 7, 2020, 10 PM, to November 8, 2020, 6 AM. During the said activity, the following will be unavailable:

  • Payroll facility
  • Automatic Credit Arrangements
  • Automatic Debit Arrangements
  • eGov facility
  • All corporate banking functionalities

To avoid any inconvenience, we encourage you to perform your transactions before or after the activity. Thank you.

Holiday Advisory (November 1 and 2, 2020)

All our branches nationwide will be closed on November 1, 2020 (Sunday), in observance of All Saints’ Day, and November 2, 2020 (Monday), an additional special non-working day, per Proclamation No. 845, s. 2019. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. You may also visit Security Bank’s Facebook page or email the following:

Thank you.

Extended Systems Maintenance Advisory (October 27, 2020)

Please be informed that Security Bank’s scheduled debit card management system upgrade today, October 27, 2020 (Tuesday), will be extended and will affect access to the following until 4:00PM :

  • Security Bank Online and Mobile App
  • Security Bank DigiBanker
  • IVRS, Salary Advance, InstaPay and PESONet

In the meantime, you may already use your Debit Card and Cash Card in all ATMs. You may also proceed to any Security Bank branch for your banking needs. We will send out another advisory as soon as these systems become available. Thank you.

Scheduled Systems Maintenance Advisory (October 26 to 27, 2020) We will begin our upgrade to a new debit card management system on October 26, 2020 at 8:00PM until October 27, 2020 at 11:00AM. During this period, the following will be temporarily unavailable:

  • Use of Debit Cards and Cash Cards in all ATMs, Online Transactions, and POS
  • Security Bank ATMs and CAMs
  • Security Bank Online and Mobile App
  • Security Bank DigiBanker
  • IVRS, Salary Advance, and eGiveCash
  • InstaPay and PESONet

We encourage you to perform any urgent transactions ahead of time to avoid inconvenience. Read more at https://www.securitybank.com/blog/system-upgrades-and-improvements/ Thank you.

DigiBanker Advisory

Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from October 17, 2020, 10 PM, to October 18, 2020, 6 AM. During the said activity, the following will be unavailable:

  • Payroll facility
  • Automatic Credit Arrangements
  • Automatic Debit Arrangements
  • eGov facility
  • All corporate banking functionalities

To avoid any inconvenience, we encourage you to perform your transactions before or after the activity. Thank you for your understanding.

Scheduled Systems Maintenance Advisory (October 14, 2020)

Please be informed that we will have a scheduled systems maintenance on October 14, 2020 (Wednesday), from 12:01 AM to 4 AM. During this time, Security Bank Online (SBOL) and Mobile App will be inaccessible. To avoid any inconvenience, we encourage you to perform your transactions before or after this maintenance period. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm. Thank you.

Cash Card Advisory

 BSP Circular No. 706: Updated Anti-Money Laundering Rules and Regulations requires all Cash Cards to have updated cardholder information.

 Kindly update your customer information at any Security Bank branch on or before September 21, 2020.

 All Cash Cards that are non-compliant will be blocked by the third week of September 2020.

 Thank you.

New Policy on Check Encashment and Deposit We would like to update you on a new policy regarding check encashment and deposit. In compliance with the Philippine Clearing House Corporation’s (PCHC) Memorandum Circular 3616, we are no longer accepting checks with the following:

  • Erasure/s on the account number
  • Two account numbers are written
  • Dorsal Deposit Information (DDI) for another bank is indicated

PCHC has set these additional guidelines as part of the effort to improve check clearing for clients’ convenience and security. Please be guided accordingly. Suspension of Select OTC Transactions Security Bank’s priority is the protection, security, and welfare of our employees and clients. In light of COVID-19 and the Luzon-wide enhanced community quarantine, our branches will temporarily suspend the following over-the-counter transactions starting March 30, 2020:

  • Cash withdrawals of less than P50,000 for ATM cardholders
  • Bills Payments

As we implement these measures to reduce face-to-face interactions, we have also made it easier to withdraw from ATMs and pay bills online:

  • We’re waiving ALL ATM Withdrawal Fees (even from non-Security Bank ATMs)
  • We increased the Daily ATM Withdrawal limit to P50,000
  • Bills payment can be done via ATM or Security Bank Online

Read the full advisory here: Suspension of Select OTC Transactions We encourage everyone to follow quarantine guidelines, maintain personal hygiene, and practice social distancing. Waived Money Transfer Fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving fees on the following until further notice: Where applicable, this will be applied to both retail (via Security Bank Online) and corporate clients (via Digibanker, excluding corporate clients with proprietary front-end systems).

  • PESONet
  • Instapay
  • eGiveCash

Read the full advisory here: Waived Money Transfer Fees Thank you and please stay safe. Waived ATM Withdrawal Fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving all ATM withdrawal fees (even from non-Security Bank ATMs) until further notice. This means that you may withdraw from any bank’s ATM using your Security Bank ATM card and fees won’t apply. This is applicable nationwide. Read the full advisory here: Waived ATM Withdrawal Fees Thank you and please stay safe. Salary Advance Payment Extension Security Bank’s priority is the protection, security, and welfare of our employees and clients. That’s why, in the light of the Enhanced COVID-19 Quarantine, we’re extending payment due dates for Salary Advance (SALAD) Loans. All customers with Salary Advance (SALAD) whose payment status is current (with no past due balance) as of March 16, 2020 and payment due date is from March 26 to April 14, 2020 will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date. Read the full advisory here: SALAD Payment Extension Thank you and please stay safe. Loan & Credit Card Payment Extension In compliance with the Bayanihan Act, all customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose loans with ORIGINAL payment due dates that fall within the government-mandated Community Quarantine (ECQ, MECQ) period from March 17 to May 31, 2020 are granted a loan payment extension. We’re extending payment due dates as follows:

Original Due Date Loan Extension Period
March 17 to March 31 extended by 90 days
April 1 to April 30 extended by 60 days
May 1 to May 31 extended by 30 days

Read the full advisory here: Loan and Credit Card Payment Extension Thank you and stay safe. COVID-19 Banking Advisory (March 17, 2020) Security Bank’s priority is the protection, security, and welfare of our employees and clients. To ensure we are able to provide essential financial services during the Luzon-wide enhanced community quarantine, starting on March 17, 2020, we will:

  • Open select branches in Luzon
  • Shorten branch hours to 3pm
  • Deploy a skeletal workforce to support banking operations
  • Increase sanitation efforts at branches and offices

Visayas and Mindanao operations are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches, click here: List of Open Branches Thank you and stay safe. COVID-19 Banking Advisory (March 16, 2020) In the midst of COVID-19, your safety is our utmost priority. All banking services such as access to ATMs, CAMs, Security Bank Online, Digibanker and our branches will continue uninterrupted. Our branches are open to serve you but we encourage you to use Security Bank Online and Our Mobile App Visit www.securitybank.com.ph/maps/ for locations of our ATMs and CAMs and branch updates. You can contact our BetterBanking specialists through our Customer Service Hotline at 8887-9188 or email at [email protected] Please stay safe. Fraud Prevention Advisory We are committed to your financial safety. As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords. If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request. Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc.  If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate. If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88. Thank you. Increase in Maximum ATM Withdrawal and POS Transaction Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.

CHANNELS FROM TO
ATM Withdrawal PHP 40,000 for 2 days PHP 50,000 per day
Point-of-Sale (POS) Transaction PHP 40,000 per day PHP 100,000 per day
Purchases using your debit/ATM card PHP 40,000 per day PHP 100,000 per day

Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.

Our Hotline Number Has Been Updated

8-DIGIT MIGRATION ADVISORY The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful. As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:

  • Customer Service Hotline: 8887-9188
  • Head Office Trunkline: 8867-6788

eGive Cash Changes Heads up, eGiveCash users! In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection. What do you need to keep in mind?

  1. New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
  2. Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
    1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
    2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS. Check Date Format In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted. Numericformat in month-day-year sequence regardless of separator: Alphanumeric format FOR STRICT COMPLIANCE

 

 

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