Banking Advisory

BANKING ADVISORIES

Our Hotline Number Has Been Updated

8-DIGIT MIGRATION ADVISORY

The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful.

As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:

  • Customer Service Hotline: 8887-9188
  • Head Office Trunkline: 8867-6788

We’re Updating Our Hotline Number Soon

Starting October 6, 2019, Security Bank will update its Customer Service Hotline Number to 8-887-9188 and Trunkline Number to 8-867-6788.

This migration from a 7-digit to 8-digit format is in compliance with the National Telecommunications Commission’s (NTC) Memorandum Circular 10-10-2017, which mandates the implementation of an 8-digit landline number in Greater Metro Manila with “02” area code.

As we update our phone lines beginning October 6, our 7-digit hotline number may become inaccessible. Alternatively, you may reach out to us by sending your inquiries to customercontact@securitybank.com.ph.

Thank you for your understanding.

Ninoy Aquino Day

All our branches, except for NAIA and NAIA Terminal 3 branches, will be closed on August 21, 2019 (Wednesday), in observance of Ninoy Aquino Day, per Proclamation No. 555, s. 2018.

For assistance, you may call our Customer Service hotline at (02) 8-887-9188 or email customercare@securitybank.com. Thank you.

Security Bank Online System Maintenance

We are performing system maintenance on Security Bank Online (SBOL) and Security Bank Mobile App from May 22 ( Wednesday) 10PM to May 23 (Thursday) 1AM.

We encourage you to complete your transactions before or after the maintenance period.

For any inquiries, please call our Customer Service Hotline at (02) 8-887-9188 or email us at customercare@securitybank.com.ph.

ATM System Migration

Please be informed that we are implementing system migration of our ATMs from April to July 2019 to provide you a BetterBanking experience.
Please be advised of the following:

  • Security Bank Cardholder making transactions through other ATMs, will be charged a service fee which will be reflected on the account the following day.
  • For Inter-Bank Funds Transfer (IBFT) transactions through migrated ATMs charges will temporarily be applied but will be reversed at the end of day.
  • Due to system migration, proprietary billers will be temporarily unavailable.
  • Cardholders with card having force PIN change status (eg. Newly issued cards) should select “PIN change” and change PIN before making other ATM transactions.
  • Should you have further inquiries, you may call or email our Customer Service hotline at +632 8-887-9188 or customercare@securitybank.com.ph

Thank you for understanding.

eGive Cash Changes

Heads up, eGiveCash users!

In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection.

What do you need to keep in mind?

  1. New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
  2. Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
    1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
    2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.

Check Date Format

In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.
Numeric format in month-day-year sequence regardless of separator:


Alphanumeric format

FOR STRICT COMPLIANCE

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