Banking Advisories

Holiday Advisory

All our branches, except for NAIA and NAIA Terminal 3 branches, will be closed on February 25, 2020 (Tuesday), in observance of the EDSA People Power Revolution Anniversary, per Proclamation No. 845, s. 2019.

For assistance, you may call our Customer Service hotline at (02) 8887-9188.

Thank you.

Scheduled Maintenance

Please be informed that Security Bank will have a scheduled systems maintenance activity on February 23, 2020 (Sunday) from 12AM to 7AM.

 During the said activity:

 Security Bank Online (SBOL), DigiBanker, Cash Portal and Salary Advance (SALAD) will be temporarily unavailable. All transactions with SSS, Maynilad, Western Union, and Ayala Land will not be processed. For corporate clients with payroll scheduled during these dates, advance processing of payroll is recommended to prevent delays and inconvenience.

 Please plan your banking transactions ahead of time.

Fraud Prevention Advisory

We are committed to your financial safety.

As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords.

If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request.

Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc.  If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate.

If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88.

Thank you.

System Maintenance

We will have scheduled system maintenance activities on the following dates:

February 9, 2020 (Sunday) from 12 MN to 6 AM.
February 23, 2020 (Sunday) from 12 MN to 7 AM.
During the activity on February 9:

Security Bank Online (SBOL), Telebanker, DigiBanker and Salary Advance (SALAD) will be temporarily unavailable. Total ATM withdrawal and POS transactions will be limited to PHP 10,000.00 per account. For corporate clients with payroll scheduled during these dates, advance processing of payroll is recommended to prevent delays and inconvenience. Note that during the said maintenance activity, payroll may be uploaded to the system, but it will only be posted once the activity is completed.

We will continue to provide specific updates on the activity on February 23 in the coming weeks.

As always, thank you for your patience and understanding.

Scheduled Maintenance

We will have a scheduled systems maintenance activity from January 25, 2020 (Saturday) starting at 10:00 PM to January 26, 2020 (Sunday) at 9:00 AM.

During the said period:

Security Bank Online (SBOL), DigiBanker and Salary Advance (SALAD) will be temporarily unavailable.

Debit cards will have a maximum limit of Php 10,000 per account. This means that the combined total of all transactions, such as withdrawals and POS transactions, cannot exceed PHP 10,000.

For our corporate clients with payroll scheduled on these dates, we recommend that you process in advance to prevent delays and inconvenience. Please note that payroll may be uploaded to the system, but it will only be posted once the maintenance activity is completed.

Please perform your banking transactions ahead of time.

SUSPENDED BANKING OPERATIONS (Updated as of January 14, 2020 10:00 am)

Due to continuous heavy ashfall from Taal Volcano, some of our branches will be closed January 14, 2020 (Tuesday) to prioritize the safety of our clients and employees.

Area 7: Tagaytay Branch
Area 10: Lemery Branch, Lima Branch and FPIP- Sto.Tomas

All other branches including those in Metro Manila and Region 3 will resume operations 14 January 2020 (Tuesday).

Our ATMs, as well as online and mobile channels, are available to serve your banking needs.

We will continue to provide regular updates on the resumption of operations in these affected branches.
Thank you for your patience.

SUSPENDED BANKING OPERATIONS (Updated as of January 13, 2020 11:15 am)

NO CLEARING/NO SETTLEMENT TODAY

In view of the volcanic activity in Taal, please be informed that ALL branches in Metro Manila and Calabarzon are closed today, 13 January 2020 (Monday).

Select branches in Region 3 are also closed today, while the rest of branches in Region 3 will observe shortened banking operations until 3PM. Please refer to the list below for guidance.

1. Metro Manila (ALL BRANCHES CLOSED)

16 cities inside: the city of Manila, Quezon City, Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, San Juan, Taguig, and Valenzuela; and Municipality of Pateros.

2. Calabarzon (ALL BRANCHES CLOSED)

5 provinces – Cavite, Laguna, Batangas, Rizal, and Quezon, and one highly urbanized city, Lucena.

3. Central Luzon (Region 3)

Cabanatuan, Cabanatuan-Maharlika, San Jose – Nueva Ejica, San Fernando, Angeles and Balanga branches will observe suspended banking operations.

All other branches in Central Luzon (Region 3) will observe SHORTENED BANKING OPERATIONS until 3:00PM today.

NOTE: Please be advised that ALL Fixed Income, Clearing and Settlement, Transfer Operations, as well as Depository Operations are suspended today. Regular Fixed Income Trading and Settlement Operations are expected to resume on 14 January 2020 (Tuesday).

Branches not affected will remain open. ATMs, Security Bank Online (Web and App) and DigiBanker are available. For assistance, you may call our 24-hour Customer Service hotline at (02) 8887-9188.

We will continue to monitor the situation to ensure the safety and protection of our employees. You may check this page for more updates.

Thank you for understanding.

SCHEDULED MAINTENANCE ADVISORY

Please be informed that Security Bank will have a scheduled system maintenance on November 17, 2019 (Sunday) from 1:00 AM to 5:00 AM.

The following channels and services will be temporarily unavailable:

ATM transactions: ATM withdrawal, balance inquiry, bills payment, cash acceptance machine deposits, etc.

Debit cards: online and in-store (POS) purchases

Online platforms: DigiBanker, Security Bank Online (SBOL), mobile app, and website

Our Customer Service Team will not be able to accommodate requests to view account balances for the duration of the maintenance activity.

We encourage you to perform your banking transactions ahead of time. For questions or inquiries, please call us at 8887-9188.

See list of branches open on weekends here.

Thank you for understanding.

Increase in Maximum ATM Withdrawal and POS Transaction

Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.

CHANNELS FROM TO
ATM Withdrawal PHP 40,000 for 2 days PHP 50,000 per day
Point-of-Sale (POS) Transaction PHP 40,000 per day PHP 100,000 per day
Purchases using your debit/ATM card PHP 40,000 per day PHP 100,000 per day

Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.

Our Hotline Number Has Been Updated

8-DIGIT MIGRATION ADVISORY

The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful.

As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:

  • Customer Service Hotline: 8887-9188
  • Head Office Trunkline: 8867-6788

ATM System Migration

Please be informed that we are implementing system migration of our ATMs from April to July 2019 to provide you a BetterBanking experience.
Please be advised of the following:

  • Security Bank Cardholder making transactions through other ATMs, will be charged a service fee which will be reflected on the account the following day.
  • For Inter-Bank Funds Transfer (IBFT) transactions through migrated ATMs charges will temporarily be applied but will be reversed at the end of day.
  • Due to system migration, proprietary billers will be temporarily unavailable.
  • Cardholders with card having force PIN change status (eg. Newly issued cards) should select “PIN change” and change PIN before making other ATM transactions.
  • Should you have further inquiries, you may call or email our Customer Service hotline at +632 8-887-9188 or customercare@securitybank.com.ph

Thank you for understanding.

eGive Cash Changes

Heads up, eGiveCash users!

In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection.

What do you need to keep in mind?

  1. New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
  2. Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
    1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
    2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.

Check Date Format

In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.
Numeric format in month-day-year sequence regardless of separator:


Alphanumeric format

FOR STRICT COMPLIANCE

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