Our Hotline Number Has Been Updated
8-DIGIT MIGRATION ADVISORY
The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful.
As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:
We’re Updating Our Hotline Number Soon
Starting October 6, 2019, Security Bank will update its Customer Service Hotline Number to 8-887-9188 and Trunkline Number to 8-867-6788.
This migration from a 7-digit to 8-digit format is in compliance with the National Telecommunications Commission’s (NTC) Memorandum Circular 10-10-2017, which mandates the implementation of an 8-digit landline number in Greater Metro Manila with “02” area code.
As we update our phone lines beginning October 6, our 7-digit hotline number may become inaccessible. Alternatively, you may reach out to us by sending your inquiries to email@example.com.
Thank you for your understanding.
Ninoy Aquino Day
All our branches, except for NAIA and NAIA Terminal 3 branches, will be closed on August 21, 2019 (Wednesday), in observance of Ninoy Aquino Day, per Proclamation No. 555, s. 2018.
For assistance, you may call our Customer Service hotline at (02) 8-887-9188 or email firstname.lastname@example.org. Thank you.
Security Bank Online System Maintenance
We are performing system maintenance on Security Bank Online (SBOL) and Security Bank Mobile App from May 22 ( Wednesday) 10PM to May 23 (Thursday) 1AM.
We encourage you to complete your transactions before or after the maintenance period.
For any inquiries, please call our Customer Service Hotline at (02) 8-887-9188 or email us at email@example.com.
ATM System Migration
Please be informed that we are implementing system migration of our ATMs from April to July 2019 to provide you a BetterBanking experience.
Please be advised of the following:
Thank you for understanding.
eGive Cash Changes
Heads up, eGiveCash users!
In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection.
What do you need to keep in mind?
Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.
Check Date Format
In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.
Numeric format in month-day-year sequence regardless of separator:
FOR STRICT COMPLIANCE