Banking Advisory

BANKING ADVISORIES

HOLIDAY ADVISORY

All our branches, except for NAIA and NAIA Terminal 3 branches, will be closed on November 30, 2019 (Saturday), in observance of Bonifacio Day, per Proclamation No. 555, s. 2018.

For assistance, you may call our Customer Service hotline at (02) (02) 8887-9188 or email customercare@securitybank.com.ph. Thank you.

SCHEDULED MAINTENANCE ADVISORY

Please be informed that Security Bank will have a scheduled system maintenance on November 17, 2019 (Sunday) from 1:00 AM to 5:00 AM.

The following channels and services will be temporarily unavailable:

ATM transactions: ATM withdrawal, balance inquiry, bills payment, cash acceptance machine deposits, etc.

Debit cards: online and in-store (POS) purchases

Online platforms: DigiBanker, Security Bank Online (SBOL), mobile app, and website

Our Customer Service Team will not be able to accommodate requests to view account balances for the duration of the maintenance activity.

We encourage you to perform your banking transactions ahead of time. For questions or inquiries, please call us at 8887-9188.

See list of branches open on weekends here.

Thank you for understanding.

Increase in Maximum ATM Withdrawal and POS Transaction

Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.

CHANNELS FROM TO
ATM Withdrawal PHP 40,000 for 2 days PHP 50,000 per day
Point-of-Sale (POS) Transaction PHP 40,000 per day PHP 100,000 per day
Purchases using your debit/ATM card PHP 40,000 per day PHP 100,000 per day

Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.

Our Hotline Number Has Been Updated

8-DIGIT MIGRATION ADVISORY

The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful.

As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:

  • Customer Service Hotline: 8887-9188
  • Head Office Trunkline: 8867-6788

ATM System Migration

Please be informed that we are implementing system migration of our ATMs from April to July 2019 to provide you a BetterBanking experience.
Please be advised of the following:

  • Security Bank Cardholder making transactions through other ATMs, will be charged a service fee which will be reflected on the account the following day.
  • For Inter-Bank Funds Transfer (IBFT) transactions through migrated ATMs charges will temporarily be applied but will be reversed at the end of day.
  • Due to system migration, proprietary billers will be temporarily unavailable.
  • Cardholders with card having force PIN change status (eg. Newly issued cards) should select “PIN change” and change PIN before making other ATM transactions.
  • Should you have further inquiries, you may call or email our Customer Service hotline at +632 8-887-9188 or customercare@securitybank.com.ph

Thank you for understanding.

eGive Cash Changes

Heads up, eGiveCash users!

In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection.

What do you need to keep in mind?

  1. New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
  2. Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
    1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
    2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.

Check Date Format

In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.
Numeric format in month-day-year sequence regardless of separator:


Alphanumeric format

FOR STRICT COMPLIANCE

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