Bank Advisories
Holiday Advisory (January 29, 2025)
All our branches nationwide will be closed on January 29, 2025 in observance of Chinese New Year.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Advisory on Over-The-Counter (OTC) Fees (January 20, 2025)
Effective April 1, 2025, our over-the-counter (OTC) transaction fees in all Security Bank branches will be as follows.
Transaction type | Account type | Fees |
OTC withdrawal (up to PHP 50,000) |
All PHP accounts with ATM card | PHP100 |
Pensioner account | None | |
OTC fund transfer (up to PHP 500,000) |
SBC Accounts to SBC Accounts | PHP100 |
Please note that these fees are waived for Gold Circle members, Wealth clients, persons with disabilities (PWD), and senior citizens.
Enjoy FREE withdrawals and fund transfers at our ATMs and Security Bank app. Manage your accounts easily with the Security Bank app.
Notice of Amendment to Terms and Conditions (January 15, 2025)
Please be informed on the changes on our Terms & Conditions for Individual Customers affecting the following provisions:
DISCLOSURE OF INFORMATION TO SERVICE PROVIDERS AND DATA PRIVACY NOTICE
I authorize the BANK to process, transfer, share and disclose any information relating to my credit data, information which are not classified as Personal Identifiable Information (PII) and which are shared to third parties (e.g., score, income prediction, performance data for DPD, credit card usage, in case of partnerships), social networking score data, telecom or mobile usage data or “telco score” to credit info data providers or credit scoring service providers (i.e. Globe Telecom, Inc., Smart Telecommunications, Inc., and other telecommunications service provider), third party open API providers such as Brankas, etc. for the purpose of credit verification, collection, credit review and credit scoring/analytics, and statistical and risk analysis. This provision shall apply only if I gave my consent for Security Bank Corporation to share and process any information relating to my account/s to any member of the Security Bank Corporation Group (Security Bank Corporation and its affiliates and subsidiaries reported as part of Security Bank Corporation’s conglomerate map/group structure as defined under BSP Circular 749) or their authorized Service Providers and representatives, and Bancassurance companies or their authorized Service Providers and representatives, for purposes of cross-selling products and services, profiling and credit evaluation/reference checks, audit and account balance confirmation, courier services, and allow them to contact me for this purpose (i.e. by e-mail, SMS, call), or in case of audit where my account is chosen as a sample for account balance confirmation.
CUSTOMER SEGMENTATION
6. Special Provisions for Individual Payroll Accountholders:
Notwithstanding the TRB eligibility requirement outlined in Customer Segmentation Sec. 2; Payroll customers may qualify for higher segments based on their Monthly Salary Value credited to their Security Bank accounts – upon client-initiated opt-in for segments Gold and Wealth.
i. Qualified Payroll customers shall include those with active payroll CASA with the Bank, has received upgrade communication from the Bank and has opt-in to Gold and Wealth segments.
ii. A 12-month TRB waiver will apply to Qualified Payroll accounts who opt into a higher segment, starting from the payroll account opening date. Clients with an existing relationship with the Bank and already belong to a higher segment classification will retain their segment unless otherwise specified.
iii. For Qualified Payroll customers with payroll account only, downgrade eligibility also considers the 12-month TRB waiver and payroll account opening date. Early termination of the waiver may occur due to resignation or no Corporate salary credit for sixty (60) days, resulting in the removal of payroll tagging applied to the account.
Eligibility based on monthly salary credits shall apply for the Qualified Payroll account’s first twelve (12) months from the payroll account opening date. Afterwhich, standard eligibility criteria and applicable fees based on TRB shall apply.
In cases where the payroll account is not anymore used for payroll (resignation/disaffiliation from the company or no Corporate salary credit for 60 days), the standard eligibility criteria and applicable fees based on TRB shall also apply.
These changes will take effect on March 15, 2025.
To view the updated Terms & Conditions, visit: (insert new PDF link)
Please be guided accordingly.
Holiday Advisory (January 9, 2025)
The following branches will be closed on January 9, 2025 in observance of the Feast of the Black Nazarene.
- Evangelista – Quiapo
- Mendiola
- Roxas Blvd.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you for understanding.
Banking Advisory (December 28, 2024)
Please be advised that we’ll be conducting scheduled maintenance on December 28, 2024. From 9:00 am to 12:00 pm, certain over-the-counter transactions will be unavailable at the following branches:
- Blumentritt
- Alimall
- Linao-Paco
- Robinsons Magnolia
- Sta. Rosa-Greenfield
- Bacolod-North Drive
- Iloilo Jaro
- Promenade-Greenhills
- Tuguegarao
- Tacloban Rizal
- Cebu-Business Park
- Mandaue-North Road
- Market! Market!
- Fort Bonifacio-SLMC
- Davao-Rizal
- General Santos
- Davao-Monteverde
- Baguio
- Marikina
- Shangri-La Plaza East Wing
- Tagbilaran
- Diliman-Matalino
Additionally, there may be a delays in the posting of credit/deposit transactions to your account. We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
We appreciate your understanding. Thank you.
Holiday Advisory (December 24-25, 2024 and December 30, 2024-January 1, 2025)
In observance of the upcoming holidays, all Security Bank branches will be closed on the following dates:
- Christmas Eve (December 24, 2024)
- Christmas Day (December 25, 2024)
- Rizal Day (December 30, 2024)
- New Year’s Eve (December 31, 2024)
- New Year’s Day (January 1, 2025)
We encourage you to perform your transactions ahead of time to avoid any inconvenience.
Shortened Banking Operations (November 15, 2024)
Please be advised that the following branches will observe shortened banking operations today, November 15, 2024, due to Typhoon Pepito:
- Legazpi
- Naga
- Naga Diversion Road
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Shortened and Suspended Banking Operations (November 11, 2024)
Please be advised that the following branches will observe shortened/suspended banking operations today, November 11, 2024, due to Typhoon Nika:
- Alicia
- Cauayan
- Ilagan
- Santiago
- Solano – Open until 3:00 pm
- Tuguegarao
- Tuguegarao Buntun-Highway
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Holiday Advisory (October 31-November 2, 2024)
The following branches will observe shortened banking hours on October 31, 2024:
- Batino-Calamba
- Calamba Crossing
- Calamba LISP
- Camelray 1
- Camelray 2
- General Santos
- General Santos National Highway
Furthermore, all our branches nationwide will be closed on November 1, 2024 in observance of All Saints’ Day and on November 2, 2024 in observance of All Souls’ Day.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Shortened and Suspended Banking Operations (October 25, 2024)
Please be advised that the following branches will observe shortened/suspended banking operations today, October 25, 2024, due to Typhoon Kristine:
- Alaminos City
- Balanga
- Dagupan – Open until 2:00 pm
- Hermosa
- Malolos – Open until 1:00 pm
- Meycauayan
- Naga
- Naga Diversion Road
- Olongapo
- Subic
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Shortened and Suspended Banking Operations (October 24, 2024)
Please be advised that the following branches will observe shortened/suspended banking operations today, October 24, 2024, due to Typhoon Kristine:
- Alaminos City
- Alicia
- Agoo
- Baguio
- Baguio BGH Rotonda
- Baliwag
- Batangas
- Batino-Calamba
- Biñan
- Bocaue
- Cabanatuan – Open until 2:10 pm
- Cabanatuan-Maharlika – Open until 2:10 pm
- Calamba LISP
- Calamba-Crossing
- Carmelyray 1
- Carmelray 2
- Carmona
- Cauayan
- Dagupan
- Dagupan-Lucao
- Dasmariñas – Open until 2:00 pm
- Dasmariñas-FCIE – Open until 2:00 pm
- FPIP-Sto. Tomas
- Gapan – Open until 2:00 pm
- Ilagan
- La Trinidad
- La Union
- Laoag – Open until 12:00 noon
- Lemery
- Lima
- Lipa
- Lipa Medix Hospital
- Lucena
- Malolos
- Meycauayan
- Naga
- Naga Diversion Road
- Plaridel
- Santiago
- San Jose-Nueva Ecija – Open until 2:10 pm
- San Pablo
- San Pedro
- San Pedro-Pacita Complex
- Sta. Cruz-Laguna
- Sta. Maria-Bulacan
- Sta. Rosa
- Sta. Rosa-Greenfield
- Tagaytay – Open until 11:00 am
- Tarlac – Open until 12:00 noon
- Tarlac-Tañedo – Open until 12:00 noon
- Tuguegarao
- Tuguegarao Buntun-Highway
- Urdaneta
- Vigan
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Suspended Banking Operations (October 23, 2024)
Please be advised that the following branches will observe suspended banking operations today, October 23, 2024, due to Typhoon Kristine:
- Calapan
- Legazpi
- Lucena
- Naga
- Naga Diversion Road
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Scheduled System Activity (October 19-20, 2024)
To improve our services, we’ll be conducting system maintenance on October 19, 2024, 9:00 pm to October 20, 2024, 8:00 am. During this time, the following will be temporarily unavailable.
- Security Bank Online
- Select functions in the all-new Security Bank app
- New user registration
- New device registration for existing users
- Password and TPIN retrieval
We encourage you to perform your transactions before or after this activity.
Thank you for your understanding.
Scheduled System Activity (October 6, 2024)
We’ll be conducting system maintenance to some services to improve performance. During this time, the following will be temporarily unavailable:
- From 1:00 am to 8:00 am:
- ATM Cash Advance and Hotline (credit card balance is unavailable)
- From 2:00 am to 8:00 am:
- Security Bank Mobile and Online (mobile and web)
- DigiBanker
- InstaPay (inward to Security Bank)
- Salary Advance (SALAD)
- Security Bank QR Pay
- eKYC
- eGiveCash (eGC)
We encourage you to perform your transactions before or after this activity.
Thank you for your understanding.
Notice of Amendment to Terms & Conditions
Please be informed on our updated Terms & Conditions for Individual Customers, which now include Customer Segmentation provisions and special rules for Individual Payroll Accountholders.
CUSTOMER SEGMENTATION
1. The Bank periodically reviews and updates its customer segmentation strategies to enhance services, improve customer experiences, and align with evolving market trends. Customer segments are determined based on various factors, including but not limited to the Total Relationship Balance (“TRB”), financial behavior, transaction history, and account activity like deposits, investment placements, and withdrawals.
2. The Bank maintains four (4) main customer service segments, each with their respective TRB criteria. Customers agree to maintain the TRB requirement for their chosen service segment:
Segment |
TRB Range (in PHP) |
Blue | 0.00 – 24,999.99 |
Silver | 25,000.00 – 499,999.99 |
Gold | 500,000.00 – 4,999,999.99 |
Wealth | 5,000,000.00 or higher |
The customer’s TRB is computed based on the following products:
a. Outstanding balance of Checking and/or Savings accounts
b. Outstanding balance of Time Deposits
c. Outstanding balance of Long Term Negotiated Certificate of Deposit (“LTNCD”)
d. Outstanding balance of Trust Investments Principal amounts
e. Acquisition value of Derivative Products
f. Acquisition value of Fixed Income Securities Distribution (“FISD”)
g. Acquisition value of SB Equities Investments
h. Annual Premium Equivalents of FWD Insurance Products
The Bank reserves the right to amend the segmentation model and eligibility criteria, subject to notice to the customer in accordance with the regulations of the Bangko Sentral ng Pilipinas.
3. Gold Circle Supplemental Terms & Conditions
i. “Gold Circle” is a priority banking program that allows eligible bank clients to enjoy certain features and benefits. In exchange for enjoying the benefits provided to Gold Circle members, the Customer agrees to maintain the TRB requirement of the program.
ii. Gold Circle members who fail to meet the required TRB for three (3) consecutive months shall be charged a service fee of PHP1,000.00. Such Service fee shall be debited from any one of the Client’s bank accounts at the Bank’s sole discretion.
iii. Cancellation or termination of “Gold Circle Membership” may either be client-initiated or bank- initiated. For client-initiated cancellation, a cancellation request letter or Customer Request Form (CRF) must be signed by the client explicitly stating the reason for cancellation/termination.
iv. The Client’s membership to the Gold Circle may also be cancelled by the Bank should the Client fail to meet the required TRB for six (6) consecutive months. In the case of Gold Circle cancellation, the Client shall be retagged to the service segment matching their TRB as of the month immediately preceding the Gold Circle cancellation.
4. Upgrades and Downgrades
i. Upgrades and downgrades to the different segments may happen periodically and may either be implemented by the Bank or initiated by the customer.
ii. The Bank may, at its discretion, reassign Customers to different segments to ensure that the services provided are better tailored to their financial needs. Customers may be eligible for upgrades or downgrades based on predefined criteria as stated in Customer Segmentation clause 2.
iii. Upgrades. Clients who meet the TRB requirement of a higher segment for the past three (3) consecutive months may be upgraded and/or nudged for an upgrade by the Bank. Specifically for the Gold Circle membership program, all upgrades will only take place upon the Client’s confirmation.
iv. Downgrades. The following downgrade provisions apply for all segments except for Gold Circle, which are covered by the Supplemental Terms under Customer Segmenation clause 3. Non-Gold Circle clients who fail to meet the TRB requirement of their current segment for three (3) consecutive months may be downgraded by the Bank. The Client shall then be retagged to the service segment matching their TRB as of the month immediately preceding the downgrade.
v. Customers may also request for an update of their servicing segment at any time through the Bank’s designated channels. Clients requesting to be tagged to a higher segment must have met the the minimum requirement for the next higher segment.
5. Service Offerings & Fees
The Bank will strive to tailor its products and services to meet the specific needs of each customer segment, providing personalized and relevant financial solutions. All relevant benefits, services, and fees will be posted on the bank website (www.securitybank.com) and/or at a conspicuous place within the bank premises. Customers will be notified of any changes at least 60 days prior to any change as provided by banking regulations.
6. Special Provisions for Individual Payroll Accountholders
i. Notwithstanding the TRB eligibility requirement outlined in Customer Segmentation Sec. 2; Payroll customers may qualify for higher segments based on their monthly salary value credited to their Security Bank accounts.
ii. Qualified Payroll accounts shall include:
- Accounts that are properly tagged to and receive regular or recurring credits from a Company that availed or have an agreement of the Bank’s payroll facility/service (account opening and/or crediting via Payroll Manager); and
- Open and active payroll accounts that are currently and properly tagged or linked to a company or an organization that availed of the Bank’s payroll facility
iii. For the purposes of customer segment eligibility, the following shall be considered as “monthly salary”:
- Regular or recurring credit from a Company that availed of the payroll facility with the Bank
- Company HR or employee -provided salary figure/range during the employee’s account opening
- Shall not include interbank or intrabank fund transfers coming from individual remitters other than the Company to which the payroll accountholder is currently affiliated with
- Range or actual figures of the total gross monthly salary or payout provided to the Bank by the Company that availed or have an agreement of the Bank’s payroll facility/service (account opening and/or crediting via Payroll Manager);
- Range or actual figures of the total gross monthly salary or payout provided to the Bank declared by the employee/beneficiary during account opening under a Company that availed or have an agreement of the Bank’s payroll facility/service (account opening and/or crediting via Payroll Manager)
iv. Eligibility based on monthly salary credits shall apply for the Client’s first 12 months as a Bank client. Afterwhich, standard eligibility criteria and applicable fees based on TRB shall apply.
These changes will take effect on December 10, 2024.
To view the updated Terms & Conditions, visit: https://www.securitybank.com/wp-content/uploads/2024/10/Terms-and-Conditions-Individual-as-of-Oct-2024.pdf
Please be guided accordingly.
Notice of interest rate change for BusinessPlus Accounts
Starting December 1, 2024, the interest rate will be adjusted to 0.050% per annum. This update reflects current market trends while ensuring you continue to receive top-quality banking services.
With your BusinessPlus Account, you’ll continue to enjoy benefits such as:
- Seamless transactions via DigiBanker, our online banking platform
- Real-time access to funds through convenient channels
- Optimized account management
If you have any questions or need further clarification, please don’t hesitate to reach out to your Relationship Manager or visit your Branch of Account.
Advisory on storage and transmittal fees for the release of collateral for fully paid Auto and Home Loan accounts (October 1, 2024)
Please be advised that the Bank will charge the said storage and transmittal fees for unclaimed collateral documents 90 days upon receipt of this release notice. As such, clients will receive the following notices:
- Email notification that collateral is ready for pick-up
- Email reminder for unclaimed collateral on the 30th day
- Email reminder for unclaimed collateral on the 60th day
- Email reminder for unclaimed collateral on the 90th day
- Email notice on the 91st day for unclaimed collateral with the corresponding fees
We encourage you to pick up your collateral documents on or before the 90th day of this notice to avoid any charges.
Thank you for understanding.
Shortened and Suspended Banking Operations (September 2, 2024)
Please be advised that the following branches will observe shortened/suspended banking operations today, September 2, 2024, due to Typhoon Enteng:
- Lucena
- Malolos – Open until 2:00 pm
- Marikina-Gil Fernando Avenue
- Meycauayan – Open until 2:00 pm
- Naga
- Naga Diversion Road
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Holiday Advisory (August 23 and 26, 2024)
All our branches nationwide will be closed on August 23, 2024 in observance of Ninoy Aquino Day and on August 26, 2024 in observance of National Heroes Day.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Cash Recycler Machine Updates (August 3-6, 2024)
To ensure continuous service and enhanced security, we will conduct system updates on Saturday, August 3, 2024 (9:00 am) until Tuesday, August 6, 2024 (1:00 pm). During this period, the Cash Recycler Machine (CRM) in the following branches will be unavailable:
- 9:00 am (Saturday, August 3, 2024) to 1:00 pm (Saturday, August 3, 2024)
- Sta. Mesa
- Antipolo
- A. Roces Ave.
- Ilagan
- 1:00 pm (Saturday, August 3, 2024) to 5:00 pm (Saturday, August 3, 2024)
- Circuit Makati
- Santiago
- 9:00 am (Monday, August 5, 2024) to 1:00 pm (Monday, August 5, 2024)
- CDO Uptown
- Davao Diversion
- 9:00 am (Tuesday, August 6, 2024) to 1:00 pm (Tuesday, August 6, 2024)
- Kidapawan
- Iligan
Other ATMs in the branches and over-the-counter transactions will still be available.
We apologize for the inconvenience and encourage you to perform your transactions before or after this activity. Thank you for your understanding.
Shortened and Suspended Banking Operations (July 25, 2024)
Please be advised that the following branches will observe shortened/suspended banking operations today, July 25, 2024, due to Typhoon Carina:
- Alaminos City – Open until 2:00 pm
- Baguio – Open until 2:00 pm
- Baguio BGH Rotonda – Open until 2:00 pm
- Baliwag
- Balut
- Banawe-Malaya
- Binondo
- Bocaue
- Cabanatuan – Open until 12:00 pm
- Cabanatuan-Maharlika – Open until 12:00 pm
- Dagupan – Open until 2:00 pm
- Dagupan-Lucao – Open until 2:00 pm
- Divisoria 1
- Karuhatan
- La Trinidad – Open until 2:00 pm
- La Union – Open until 2:00 pm
- Malabon
- Malinta Paso De Blas
- Malolos
- Meycauayan
- Plaridel
- Maria-Bulacan – Open until 1:00 pm
- Urdaneta – Open until 2:00 pm
- Valenzuela
- Vigan – Open until 2:00 pm
However, the following branches will be opening late to serve you:
- Congressional Tower
- Divisoria Sto. Cristo
- Roman Square
- Quezon Avenue-West Triangle
Also, there will be no clearing and settlement today per the Bangko Sentral ng Pilipinas (BSP) announcement of the suspension of work in Government Office in the National Capital Region.
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service Hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe. Thank you.
Shortened/Suspended Banking Operations (July 24, 2024)
Security Bank values the safety of our customers and branch personnel. Please be advised that the following branches will observe shortened/suspended banking operations today, July 24, 2024, due to Typhoon Carina:
- Linao-Paco
- Roces Avenue
- Acropolis
- ADB Avenue
- Adriatico-P. Faura
- Alimall
- Angeles – Shortened banking hours until 1:15 pm
- Angeles-McArthur Highway – Shortened banking hours until 1:15 pm
- Angeles-Sto. Rosario – Shortened banking hours until 1:15 pm
- Annapolis-Greenhills
- Arnaiz Avenue
- Ayala Malls Manila Bay
- Balanga
- Baliwag – Shortened banking hours until 12:00 pm
- Balut
- Banawe-Kitanlad
- Banawe-Malaya
- Binondo
- Blumentritt
- Bocaue – Shortened banking hours until 12:00 pm
- Boni Avenue
- Buendia-Dian
- Capitol Hills
- Chino Roces Avenue-Don Bosco
- Circuit City-Makati
- Clark-Angeles – Shortened banking hours until 1:15 pm
- Clark-Medical City – Shortened banking hours until 1:15 pm
- Concepcion
- Dela Rosa
- Divisoria 1
- Divisoria Sto. Cristo
- Rodriguez
- Rodriguez-SLMC
- Eastwood
- EDSA-Kalookan
- EDSA-Magallanes
- Elcano
- Emerald
- Ermita
- España Blvd.
- Eton Centris
- Evangelista-Quiapo
- Fort Bonifacio-Three/Neo
- Fort Bonifacio-SLMC
- Fort-Fairways Tower
- Fort-Panorama
- Fort-Triangle Drive
- FPIP-Sto. Tomas – Shortened banking hours until 1:30 pm
- Araneta
- Gamboa
- General Trias
- Hermosa
- Herrera
- Imus
- Intramuros
- Abad Santos
- Juan Luna
- Karuhatan
- Katipunan
- Katipunan Blue Ridge
- Lagro
- Lemery – Shortened banking hours until 1:30 pm
- Macapagal Blvd.
- Magdalena
- Makati Avenue-Zuellig
- Malabon
- Malabon-Potrero
- Malabon-Tugatog
- Malate
- Malinta-Paso de Blas
- Malolos – Shortened banking hours until 12:00 pm
- Mandaluyong
- Mandaluyong Libertad
- Marikina-Gil Fernando Avenue
- Masangkay-La Torre
- Maypajo
- McKinley Hill
- Medical Plaza
- Mendiola
- Meralco Avenue
- Meycauayan
- Mindanao Avenue
- Montalban
- Morgan Suites-McKinley
- NAIA
- Navotas
- Nieva
- Nuvo City Aspire
- Olongapo
- One Mall Valenzuela
- Ongpin
- Guevarra-Wilson
- Pandacan
- Parqal
- Pasay-Taft
- Plaridel – Shortened banking hours until 12:00 pm
- Port Royal-Rada
- Quezon Ave.-Capitol Medical
- Quezon Avenue-South Triangle
- Quezon Avenue-West Triangle
- Reina Regente
- Retiro
- Robinsons Magnolia
- Roman Square
- Roosevelt
- Roxas Boulevard
- Ruby Road-Ortigas
- Salcedo
- Sampaloc
- San Fernando – Shortened banking hours until 12:00 pm
- San Fernando-Dolores – Shortened banking hours until 12:00 pm
- San Fernando-Sindalan – Shortened banking hours until 12:00 pm
- San Juan-F. Blumentritt
- Silver City
- Soler
- Elena
- Maria-Bulacan – Shortened banking hours until 2:00 pm
- Mesa
- Subic
- Sumulong
- Taft-Nakpil
- Taft-Vito Cruz
- Tandang Sora
- Tomas Morato
- Tordesillas
- UN Avenue
- UST
- Valenzuela
- Visayas Avenue-Project 6
- Wack Wack
- Ylaya Tondo
We encourage you to use Security Bank Online/Mobile or visit our ATMs for your transactions. For a list of services you can do online, visit: https://www.securitybank.com/better-banking-anywhere/.
If you need any assistance, please call our Customer Service hotline at (02) 8887-9188. We appreciate your understanding and hope everyone stays safe during this time. Thank you.
Scheduled system enhancements update (July 19-22, 2024)
UPDATE: Our services are now fully operational following our scheduled system enhancement activity. We appreciate your patience as we work to continuously provide you with a BetterBanking experience.
UPDATE: We’re almost there! We need a bit more time on the scheduled system upgrade.This may affect enrollment on Security Bank Online/Mobile and DigiBanker.
Other services remain operational.
We apologize for the inconvenience. This activity is part of our continuous commitment to serve you better. Thank you for understanding.
In-app chat upgrades (July 13, 2024)
On Saturday, July 13, 2024, from 8:00 am to 1:00 pm, we’ll be upgrading our in-app chat functions to optimize performance and security.
During this period, the in-app chat for Security Bank Online 2 (mobile and web) and Facebook will be temporarily unavailable.
For any customer-related inquiries, please reach out to our Customer Service Hotline at (02) 8887-9188 or send an email to [email protected].
Thank you for understanding.
Scheduled System Activity (July 6-7, 2024)
Please be informed that we will have a scheduled system activity on Saturday, July 6, 2024, 9:00 pm until Sunday, July 7, 2024, 7:00 am.
During this period, the following services will be temporarily unavailable.
- Security Bank Mobile and Online 2
- InstaPay sending and receiving for Security Bank Mobile and Online 1 and DigiBanker
- DigiBanker Auto Credit Payment (ACP)
- Chatbot
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity Update: June 23, 2024
As an update to our previous advisory, our scheduled system maintenance will be extended until Sunday, June 23, 2024, 2:30 am.
During this period, the following services will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Cash 360
- Security Bank Debit and Cash Cards
- Security Bank Mobile and Online (SBOL 1 and SBOL 2)
- DigiBanker
- Salary Advance (SALAD)
- Trade Portal
- Online and POS transactions
- QR Pay
- eGC
- InstaPay and PESONet
We apologize for the inconvenience.
Thank you for your understanding.
Scheduled System Activity (June 22-23, 2024)
To enhance your BetterBanking experience, we will have scheduled system maintenance on Saturday, June 22, 2024, 8:00 am until Sunday, June 23, 2024, 12:30 am.
During this period, the following services will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Cash 360
- Security Bank Debit and Cash Cards
- Security Bank Mobile and Online (SBOL 1 and SBOL 2)
- DigiBanker
- Salary Advance (SALAD)
- Trade Portal
- Online and POS transactions
- QR Pay
- eGC
- InstaPay and PESONet
The following branches will remain open on Saturday, June 22, 2024, to serve you.
Branch | Business hours |
Cebu Business Park | 11:00 am to 4:00 pm |
General Santos | 12:00 pm to 4:00 pm |
Mandaue North Road | 11:00 am to 4:00 pm |
Market! Market! | 10:30 am to 4:00 pm |
Monteverde, Davao | 12:00 pm to 4:00 pm |
Promenade Greenhills | 10:30 am to 2:30 pm |
Rizal, Davao | 12:00 pm to 4:00 pm |
Shangri-La Plaza East Wing | 11:00 am to 4:00 pm |
Tagbilaran | 11:00 am to 4:00 pm |
Tuguegarao | 12:00 pm to 4:00 pm |
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for your understanding and continued trust in Security Bank.
Scheduled System Activity (June 8-9, 2024)
Please be informed that we will have a scheduled system activity on Saturday, June 8, 2024 to Sunday, June 9, 2024.
During this period, the following services will be temporarily unavailable:
- 12:00 am to 12:30 am (Saturday, June 8, 2024)
- DigiBanker
- eGC
- 3:00 am to 4:00 am (Saturday, June 8, 2024)
- QR Pay
- 8:00 pm (Saturday, June 8, 2024) to 8:00 am (Sunday, June 9, 2024)
- Security Bank ATMs and CAMs
- Cash 360
- Security Bank Debit Cards
- Security Bank Mobile and Online (SBOL1 & SBOL2 mobile and web)
- DigiBanker
- Salary Advance (SALAD)
- Trade Portal
- Online Transactions and POS
- QR Pay
- eGC
- InstaPay to Security Bank
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 28, 2024)
Please be informed that we will have a scheduled system activity on Tuesday, May 28, 2024 from 12:00 am to 2:00 am.
During this period, the following services will be temporarily unavailable:
- Security Bank ATM card transactions at non-Security Bank ATMs
- Non-Security Bank ATM card transactions at Security Bank ATMs
- POS transactions
Note that Security Bank card transactions at Security Bank ATMs will remain available.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 24-26, 2024)
Please be informed that we will have a scheduled system activity on May 24, 2024 to May 26, 2024.
During this period, select Security Bank ATMs will be temporarily unavailable from May 24, 2024 at 10:20 am to May 25, 2024 at 2:30 am.
-
- Alaminos, Masangkay, and Sta. Mesa branches
- Offsite ATMs in the following areas.
- TARELCO
- TaskUs La Union
- Delsa Inc. and Trimotors Technology Corp.
- KServico Balanga
- Eagle Broadcasting
- IQOR Clark 1
- IQOR Clark 2
- SPWS Bataan 4
- Pelco 3
Additionally, the following services will be unavailable during the specified times.
- May 25, 2024 at 11:00 pm to May 26, 2024 at 6:00 am
- DigiBanker 2
- May 26, 2024 at 12:00 am to 4:00 am
- DigiBanker 1
- May 26, 2024 at 12:00 am to 1:00 am
- PHG InstaPay of Security Bank Online 1 and 2
- QR Pay
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 17, 2024)
Please be informed that we will have a scheduled system activity on Friday, May 17, 2024 from 6:00 pm to 7:40 pm.
During this period, eKYC services will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (May 1, 2024)
To our valued clients,
All our branches nationwide will be closed on May 1, 2024 in observance of Labor Day.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (April 26-29, 2024)
To our valued clients,
Please be informed that we will have a scheduled system activity on April 26, 2024 to April 29, 2024.
During this period, select Security Bank ATMs will be temporarily unavailable at the following times:
- From April 26, 2024 at 11:00 pm until April 27, 2024 at 1:10 am
- From April 27, 2024 at 10:00 pm until April 28, 2024 at 12:00 am
- From April 28, 2024 at 10:00 pm until April 29, 2024 at 1:30 am
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (April 25-27, 2024)
As an update to our previous advisory, we will extend our scheduled system activity during April 25-27, 2024. During this period, Security Bank Online (mobile and web) will be temporarily unavailable between 11:00 pm until 1:00 am. This scheduled system activity is being done to serve you better.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (April 16-24, 2024)
To our valued clients,
Please be informed that we will have a scheduled system activity on April 16, 2024 to April 24, 2024, from 11:00 pm to 1:00 am.
During this period, Security Bank Mobile and Online (mobile app and web) will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (April 9-10, 2024)
To our valued clients,
All our branches nationwide will be closed on April 9, 2024 in observance of Araw ng Kagitingan and on April 10, 2024 in observance of Eid’l Fitr.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (March 28-31, 2024)
To our valued clients,
All our branches nationwide will be closed on March 28, 2024 (Maundy Thursday) to March 31, 2024 (Easter Sunday) in observance of Holy Week.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (March 23-24, 2024)
Please be informed that we will have a scheduled system activity on Saturday, March 23, 2024 at 4:00 am until Sunday, March 24, 2024 at 3:00 am.
During this period, the following applications and services will be temporarily unavailable:
- 4:00 am to 5:15 am (Saturday, March 23, 2024)
- ATM
- Mastercard Debit Card
- Incoming BancNet ATM and POS transactions
- QR Pay
- Midnight to 3:00 am (Sunday, March 24, 2024)
- Security Bank mobile and online 2
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (March 16, 2024)
Please be informed that we will have a scheduled system activity on Saturday, March 16, 2024 from 4:00 am to 5:15 am.
During this period, the following applications and services will be temporarily unavailable:
- ATMs
- Mastercard Debit Card
- BancNet ATM and POS transactions
- QR Pay
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (March 8-10, 2024)
Please be informed that we will have a scheduled system activity from Friday, March 8, 2024 at 11:00 pm until Sunday, March 10, 2024 at 6:00 am.
During this period, the following applications and services will be temporarily unavailable:
- 11:00 pm (Friday, March 8, 2024) to 1:00 am (Saturday, March 9, 2024)
- eGC for Security Bank mobile and online 1 and 2, DigiBanker and ATMs
- Midnight (Saturday, March 9, 2024) to 2:00 am (Saturday, March 9, 2024)
- InstaPay for Security Bank mobile and online 1 and 2 and DigiBanker
- 2:00 am (Sunday, March 10, 2024) to 6:00 am (Sunday, March 10, 2024)
- Security Bank mobile and online 1 and 2
- DigiBanker
- Trade Portal
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (March 2-3, 2024)
Please be informed that we will have a scheduled system activity from Saturday, March 2, 2024 at 7:00 pm until Sunday, March 3, 2024 at 4:00 pm.
During this period, the following applications and services will be temporarily unavailable:
- 7:00 pm (Saturday, March 2, 2024) to 1:00 pm (Sunday, March 3, 2024)
- Security Bank mobile and online 2
- Chatbot: Lost card reporting and updating of contact details
- 7:00 pm (Saturday, March 2, 2024) to 4:00 pm (Sunday, March 3, 2024)
- Security Bank mobile and online 1 InstaPay
- DigiBanker: ACP module including payee enrollment, and InstaPay
- eKYC: Processing of accounts will resume once CRM is back online.
- IVRS: Account validation
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (February 9-10, 2024)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches on February 9 and 10, 2024.
February 9, 2024 (Friday)
Branch name | Banking hours |
A. Linao-Paco | 9:00 am to 1:00 pm |
Alimall | 10:00 am to 2:00 pm |
Angeles | 9:00 am to 1:00 pm |
Baguio | 9:00 am to 1:00 pm |
Blumentritt | 9:00 am to 1:00 pm |
Dasmariñas | 9:00 am to 1:00 pm |
Del Monte | 9:00 am to 1:00 pm |
Diliman-Matalino | 9:00 am to 1:00 pm |
Fort Bonifacio-SLMC | 9:00 am to 1:00 pm |
Guadalupe | 9:00 am to 1:00 pm |
Lipa Medix Hospital | 9:00 am to 1:00 pm |
Lucena | 9:00 am to 1:00 pm |
Main Office Branch (MOB) | 9:00 am to 1:00 pm |
Malolos | 9:00 am to 1:00 pm |
Marikina | 9:00 am to 1:00 pm |
Market! Market! | 9:00 am to 1:00 pm |
Ongpin | 9:00 am to 1:00 pm |
Pasig C. Raymundo | 9:00 am to 1:00 pm |
Promenade-Greenhills | 9:00 am to 1:00 pm |
Robinsons Magnolia | 10:00 am to 2:00 pm |
Shangri-La Plaza East Wing | 10:00 am to 2:00 pm |
Sta. Elena | 9:00 am to 1:00 pm |
Sta. Rosa-Greenfield | 9:00 am to 1:00 pm |
Sucat | 9:00 am to 1:00 pm |
Tuguegarao | 9:00 am to 1:00 pm |
Valenzuela | 9:00 am to 1:00 pm |
Wack Wack | 9:00 am to 1:00 pm |
February 10, 2024 (Saturday)
Branch name | Banking hours |
Cebu-Business Park | 11:00 am to 4:00 pm |
Mandaue-North Road | 11:00 am to 4:00 pm |
Tagbilaran | 11:00 am to 4:00 pm |
Tacloban Rizal | 10:00 am to 2:00 pm |
Davao-Monteverde | Noon to 4:00 pm |
Davao-Rizal | Noon to 4:00 pm |
Bacolod-North Drive | 9:00 am to 3:00 pm |
Iloilo Jaro | 9:00 am to 3:00 pm |
General Santos | 12:00 pm to 4:00 pm |
Branches not included in the list above have suspended operations on these dates.
Thank you.
Scheduled System Activity (February 2-3, 2024)
Please be informed that we will have a scheduled system activity from Friday, February 2, 2024 at 9:00 pm until Saturday, February 3, 2024 at 2:30 am.
During this period, the following applications and services will be temporarily unavailable:
- 9:00 pm to 10:00 pm (Friday, February 2, 2024)
- Cash360
- Midnight to 2:30 am (Saturday, February 3, 2024)
- Security Bank Online 2 (web and mobile app)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (January 19-21, 2024)
Please be informed that we will have a scheduled system activity from Friday, January 19, 2024 at 6:00 pm until Sunday, January 21, 2024 at 8:00 am.
During this period, the following applications and services will be temporarily unavailable:
- 6:00 pm to 9:30 pm (Friday, January 19, 2024)
- eKYC
- 10:00 pm (Saturday, January 20, 2024) to 6:00 am (Sunday, January 21, 2024)
- DigiBanker 2
- 2:00 am to 6:00 am (Sunday, January 21, 2024)
- PHG
- InstaPay on Security Bank Online 1 & 2 and DigiBanker 2
- 2:00 am to 8:00 am (Sunday, January 21, 2024)
- Security Bank Online and Mobile App (1 & 2)
- DigiBanker 1 & 2
- BancNet InstaPay for PHG and Cash Portal/Trade Portal
All Security Bank ATMs will remain accessible. However, ATM withdrawals will be limited to PHP10,000 per until the activity is completed.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (January 7, 2024)
Please be informed that we will have a scheduled system activity on Sunday, January 7, 2024, at 12:00 am to 2:00 am.
During this period, Security Bank Mobile and Online will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (January 3-4, 2024)
Please be informed that we will have a scheduled system activity on Wednesday, January 3, 2024, at 11:00 pm until January 4, 2024, 2:00 am.
During this period, Security Bank Mobile and Online will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (December 29-30, 2023)
Please be informed that Security Bank will have a scheduled system activity on Friday, December 29, 2023, 10:00 pm until December 30, 2023, 1:00 pm.
During this period, there may be delays in posting of transactions and/or availability of funds in your account.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (December 25-26, 2023 and January 1, 2024)
To our valued clients,
All our branches nationwide will be closed on December 25, 2023 and January 1, 2024.
To serve you during the holiday season, the following Security Bank branches will be open with shortened banking hours on December 26, 2023:
Branch | Address | Banking hours |
A. Linao-Paco | Units 1644 and 1646 along Angel Linao St., Paco, Manila | 9:00 am to 1:00 pm |
Alimall | Level 2 Alimall, P. Tuazon St., Cubao, Quezon City | 10:00 am to 2:00 pm |
Angeles | SBC Building, McArthur Highway, Balibago, Angeles City | 9:00 am to 1:00 pm |
Bacolod-North Drive | SBC Building, BS Aquino Drive corner Hilado Extension, Bacolod City | 9:00 am to 1:00 pm |
Baguio | SBC Building, Abanao Street corner Shagem Street, Baguio City | 9:00 am to 1:00 pm |
Blumentritt | Chinese Gen. Hospital Comp., Blumentritt corner Aurora Blvd., Sta. Cruz, Manila | 9:00 am to 1:00 pm |
Bukidnon Valencia | Sayre Highway, Poblacion, Valencia City, Bukidnon | 9:00 am to 1:00 pm |
Cagayan De Oro-Osmeña | Sergio Osmeña St., Cagayan de Oro City | 9:00 am to 1:00 pm |
Cagayan De Oro-Velez | Velez corner Montalban Street, Cagayan De Oro City | 9:00 am to 1:00 pm |
Cdo-Georgetown Cybermall | Georgetown Cybermall, Rodolfo Pelaez Blvd., Kauswagan, Cagayan De Oro | 9:00 am to 1:00 pm |
Cdo-Limketkai | 1st level, East Concourse Annex Bldg., Limketkai Mall, Cagayan de Oro City | 9:00 am to 1:00 pm |
Cebu-Osmeña | Osmeña Boulevard, Cebu City | 9:00 am to 1:00 pm |
Dasmariñas | Gen. Emilio Aguinaldo Highway., Dasmariñas, Cavite | 9:00 am to 1:00 pm |
Davao-Monteverde | Monteverde corner Bruno Gempesaw Sts., Davao City | 9:00 am to 1:00 pm |
Davao-Rizal | GF, Philam Life Building, Rizal Street, Davao City | 9:00 am to 1:00 pm |
Del Monte | G/F SBC Bldg., Lot 19-B Blk 344 Del Monte Avenue, Quezon City | 9:00 am to 1:00 pm |
Diliman-Matalino | GF, PM Apartments, No. 24 Matalino Street, Brgy. Central, Diliman, Quezon City | 9:00 am to 1:00 pm |
Dipolog | 71 Quezon Avenue, Dipolog City | 9:00 am to 1:00 pm |
Fort Bonifacio-Slmc | Ground Floor, Medical Arts Building, St. Luke’s Medical Center, Fort Bonifacio Global City, Taguig | 9:00 am to 1:00 pm |
General Santos | Lot 1341 Ireneo Santiago Blvd., General Santos City | 9:00 am to 1:00 pm |
Guadalupe | #2185 Magsaysay Ave., Guadalupe, Makati City | 9:00 am to 1:00 pm |
Iligan | Quezon Avenue corner Obach St., Poblacion, Iligan City | 9:00 am to 1:00 pm |
Iloilo Jaro | Westwood Building, #422 E. Lopez Street, Brgy. Luna Jaro, 5000, Iloilo City | 9:00 am to 1:00 pm |
Lipa Medix Hospital | GF, Old MAB, Lipa Medix Hospital, National Highway, Lipa City, Batangas | 9:00 am to 1:00 pm |
Lucena | Doña Cristina Bldg., corner Tagarao & Merchan Sts., Lucena City | 9:00 am to 1:00 pm |
Main Office Branch (MOB) | 6776 Ayala Avenue, Makati City | 9:00 am to 1:00 pm |
Malolos | G/F Feliza Jazz Bldg., Mac Arthur Highway, Sumapang Matanda, Malolos City, Bulacan | 9:00 am to 1:00 pm |
Mandaue-North Road | 31 J.P Rizal St. Insular Square, Brgy. Tabok, Mandaue City | 9:00 am to 1:00 pm |
Marikina | Bayan-Bayanan Avenue, Concepcion, Marikina | 9:00 am to 1:00 pm |
Market! Market! | 157-AG/F, Market! Market! Mall, Bonifacio Global City, Taguig | 9:00 am to 1:00 pm |
Ongpin | G/F Strata Gold, 738 Ongpin St., Binondo, Manila | 9:00 am to 1:00 pm |
Ormoc | G/F Niko’s Ark Bldg. Real Street, Ormoc City, Leyte | 9:00 am to 1:00 pm |
Ozamiz | Capistrano Street, Ozamiz City, 7200 Misamis Occidental | 9:00 am to 1:00 pm |
Pagadian | Rizal Avenue corner Benigno Aquino Street, Pagadian City | 9:00 am to 1:00 pm |
Pasig C. Raymundo | The Quorum Center, C. Raymundo Ave., Caniogan, Pasig City | 9:00 am to 1:00 pm |
Promenade-Greenhills | Unit No. 107 Ground Floor, Greenhills Promenade 3, Greenhills Shopping Center, San Juan City | 9:00 am to 1:00 pm |
Robinsons Magnolia | Ground floor Unit 107, 2047 Robinsons Magnolia, Aurora Boulevard corner Dona Hemady and N. Domingo Streets, New Manila, Quezon City | 10:00 am to 2:00 pm |
Shangri-La Plaza East Wing | Unit 1001B, Lower Ground Level, East Wing, Shangri-la Plaza Mall, EDSA corner Shaw Boulevard, Mandaluyong | 10:00 am to 2:00 pm |
Sta. Elena | 168 Shopping Mall, Sta. Elena St., Binondo , Manila | 9:00 am to 1:00 pm |
Sta. Rosa-Greenfield | G/F, Unit 33 and 34, Laguna Central Mall, Greenfield City, Don Jose, Sta Rosa City, Laguna | 9:00 am to 1:00 pm |
Sucat | SBC Building, Dr. A. Santos Avenue corner St. Peter Street, Sucat, Parañaque City | 9:00 am to 1:00 pm |
Tacloban Rizal | Ground Floor Roqson Building, corner P. Burgos St. and Rizal Avenue, Tacloban City | 9:00 am to 1:00 pm |
Tagbilaran | BMN Bldg. Carlos P. Garcia Avenue, Tagbilaran City, Bohol | 9:00 am to 1:00 pm |
Tuguegarao | A. Bonifacio corner Washington Sts., Centro, Tuguegarao, Cagayan | 9:00 am to 1:00 pm |
Valenzuela | Km. 14 McArthur Highway, Malinta, Valenzuela City | 9:00 am to 1:00 pm |
Wack Wack | G/F Lee Gardens Condominium corner Shaw Boulevard and Lee Street, Wack Wack, Mandaluyong City | 9:00 am to 1:00 pm |
Zamboanga | Veterans Avenue, Zamboanga City | 9:00 am to 1:00 pm |
Zamboanga-Canelar | Mayor Jaldon St. Barangay Canelar, Zamboanga City | 9:00 am to 1:00 pm |
For a stress-free holiday season, please plan and perform your transactions in advance.
Thank you.
Online Banking Advisory (December 12, 2023)
Dear valued clients, we will have a scheduled system activity tonight, December 12, 2023, from 11:00 pm to 2:00 am. During this time, fund transfers via InstaPay will temporarily be unavailable. Thank you for your understanding.
Thank you for understanding.
Holiday Advisory (December 8, 2023)
To our valued clients,
All our branches nationwide will be closed on December 8, 2023 (Friday) in observance of the Feast of the Immaculate Conception.
We encourage you to perform your transactions before or after the activities to avoid any inconvenience.
Thank you.
Clarification on SB Cards Corporation (November 27, 2023)
We would like to correct an online article released yesterday that referenced SB Cards Corporation, a non-operating entity of the Bank.
To be clear, Security Bank is not exiting its credit card business and, in fact, continues to innovate and serve its credit card customers. The credit card business has long been migrated into the operations of Security Bank from its subsidiary SB Cards Corp. and is proudly one of the Bank’s core offerings.
SB Cards Corp, was recently granted its request to shorten its corporate term by the SEC, given its dormant, non-operational status. This does not affect the Bank’s credit cards business, other than simplifying and making the organization more efficient.
Just recently, Security Bank’s Complete Cashback Platinum Mastercard won the New Consumer Lending Product of the Year at the Asian Banking and Finance Retail Awards. The Bank was also recently hailed as the Best Retail Bank in the Philippines by Alpha Southeast Asia.
Security Bank continues to deliver and expand its BetterBanking service for credit card customers, with new and exciting offers coming soon.
Holiday Advisory (November 27, 2023)
To our valued clients,
All our branches nationwide will be closed on November 27, 2023 (Monday) in observance of Bonifacio Day.
We encourage you to perform your transactions before or after the activities to avoid any inconvenience.
Thank you.
Scheduled System Activity (November 27, 2023)
Please be informed that we will have a scheduled system activity on November 27, 2023 from 2:00 pm to 7:00pm.
During this period, the Security Bank Mobile and Online (mobile and web), and DigiBanker will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (November 19, 2023)
Please be informed that we will have a scheduled system activity on Sunday, November 19, 2023 at 2:00 am until 8:00 am.
During this period, Security Bank Mobile and Online (mobile and web) will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (November 10-12, 2023)
Please be informed that we will have a scheduled system activity from Friday, November 10, 2023 until Sunday, November 12, 2023.
During this period, the following applications and services will be temporarily unavailable.
- Friday, November 10, 2023:
10:30 pm to 2:00 am (Saturday, November 11, 2023): Security Bank Online (SBOL2) account enrollment - Saturday, November 11, 2023:
1:00 am to 4:00 am: Security Bank Mobile and Online (mobile and web)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (November 9-26, 2023)
Please be informed that we will be upgrading our systems from November 9-26, 2023 in order to serve you better.
During this time, the following ATMs will be temporarily unavailable.
Date | Time | Site | Address |
November 9, 2023 | 10:00 am – 2:00 pm | Makati Medical Center | Ground Floor Hallway, Makati Medical Center Building, Makati City |
Sucat | SBC Building, Dr. A. Santos Avenue corner Peter Street, Sucat, Parañaque City | ||
SM Bacoor | ATM 2, Outside ATM Center, SM City Bacoor, General Aguinaldo Highway cor Tirona, Bacoor, Cavite | ||
1:15 pm – 5:00 pm | CIRCUIT MAKATI ATM | Unit L2035, Level 2, Ayala Malls Circuit, Circuit Makati Hippodromo Street, Carmona, Makati City | |
NAIA Arrival | 2/F Arrival Lobby, NAIA Complex, Pasay City | ||
TaskUs Molino | MDC 101 Building, Paliparan Rd, Molino IV, Bacoor, Cavite | ||
4:15 pm – 8:00 pm | SPI Global Parañaque 1 | SPI Building, 1700 Pascor Dr., Parañaque | |
SPI Global Parañaque 2 | SPI Building, 1700 Pascor Dr., Parañaque | ||
November 10, 2023 | 10:00 am – 2:00 pm | Mandaluyong | GF, Shaw Center Mall, No. 360 Shaw Boulevard, Barangay Addition Hills, Mandaluyong City |
Blumentritt | Chinese General Hospital Compound, Blumentritt corner Aurora Boulevard, Sta. Cruz, Manila | ||
Metro Antipolo Hospital | 1348 Marcos Highway, Barangay Mayamot, Antipolo City | ||
1:15 pm – 5:00 pm | Eagle Cement | G/F Smits Corporate Center, No.155 Edsa, Brgy Wack-Wack Mandaluyong City | |
Roxas Blvd | Unit 103 VIP Building, Roxas Blvd cor. Nuestra Señora de Guia Street, Ermita, Manila | ||
Sumulong | G/F Silicon Building, 167 Sumulong Highway, Mayamot, Antipolo, Rizal | ||
4:15 pm – 8:00 pm | Pioneer Mandaluyong | G/F Madison Square Plaza, Pioneer corner Sheridan Sts., Mandaluyong City | |
VVS Cold Storage | 227 C3 Road corner North Bay Boulevard, Navotas City | ||
Ortigas Hospital and Healthcare Center | G/F, 88 Ortigas Ave. Extension, Cainta Rizal | ||
November 11, 2023 | 10:00 am – 2:00 pm | Alorica Center Makati 1 | MJ Corporate Center- PEZA IT BLDG., M.J Corporate Plaza, 2310 Chino Roces Ave, Makati City, Manila |
Alorica Center Makati 2 | 7/F Pantry Area, MJ Corporate Center – PEZA IT Bldg., MJ Corporate Plaza, 2310 Chino Roces Avenue, Makati City | ||
Robinsons Magnolia | UGF, Unit 107-A, Robinson Magnolia, Aurora Blvd., Dona Hemady Street, New Manila, Quezon City | ||
Cloudstaff Philippines – Balibago | New Street Building, Balibago Angeles City Pampanga | ||
1:15 pm – 5:00 pm | Alorica Techzone | 20/F Techzone Building, Sen. Gil Puyat Street Makati City | |
New Point Mall | Nepo Center, Angeles City, Pampanga | ||
K Servico | 111 12th Avenue, Barangay Socorro, Cubao Quezon City | ||
4:15 pm – 8:00 pm | San Lorenzo Place ATM | Second Floor, B 31 – 32, San Lorenzo Place Mall, Makati City | |
Novaliches Bayan | 897 Quirino Highway, Gulod, Novaliches, Quezon City | ||
November 12, 2023 | 10:00 am – 2:00 pm | Alorica Alabang Northgate | Northgate Cyber Zone – PEZA IT Bldg., Plaza Building B & C, Northgate Cyber Zone, Filinvest Corporate City, Alabang, Muntinlupa City |
Alorica Fort Bonifacio | Philplans Corporate Center, 10th Ave. cor., Kalayaan Ave, Taguig | ||
Adamson University | 900 San Marcelino St. Ermita Manila | ||
Builder’s Warehouse Malolos | G/F Units 1-8 D’ Eminent Place Commercial Building Brgy. Pagaladona Remedios Trinidad, Baliuag, Bulacan | ||
1:15 pm – 5:00 pm | Alorica Madrigal Alabang | Philamlife IT Building – PEZA IT Bldg., 8th F Philamlife Building, 1207 Acacia Ave., Madrigal Business Park, Brgy. Ayala Alabang, Muntinlupa | |
Fort Icon Plaza | 5th Avenue corner 25th Street, Bonifacio Global City, Taguig City, Metro Manila | ||
Taft Nakpil | SM Lazo Clinics, Taft Avenue corner Nakpil Street, Malate, Manila | ||
Rombe Philippines | Mc Arthur Highway, Bulihan, Malolos City, Bulacan | ||
4:15 pm – 8:00 pm | ARB Call Alabang | 14th Floor, ARB Building, National Road, Brgy. Alabang, Muntinlupa | |
Baliwag | Km 47, Brgy. Dampol I, Pulilan, Bulacan | ||
November 13, 2023 | 10:00 am – 2:00 pm | One Felicity | Lower Ground Floor, Commonwealth Avenue, Quezon City |
Artnature Manufacturing | Canteen, Lot 2, First Philippines Industrial Park 1, Brgy. Sta. Anastacia, Sto. Tomas Batangas | ||
Cauayan Isabela | #076 Maharlika Highway, Cauayan City, Isabela | ||
Olongapo | G/F, C & C Business Center, No. 730 Rizal Avenue, East Tapinac, Olongapo City. | ||
1:15 pm – 5:00 pm | Quezon Avenue – West Triangle | 1389 Quezon Avenue, Quezon City | |
Lipa | C.M. Recto Avenue, Lipa City, Batangas | ||
Isabela Hospital | National Highway, Brgy. Ipil Echague Isabela | ||
4:15 pm – 8:00 pm | A. Roces Avenue | 83 Don A. Roces Avenue, Brgy. Laging Handa, Quezon City | |
Santiago | Evisan warehouse | ||
November 16, 2023 | 10:00 am – 2:00 pm | Better Banking On The Go (ATM) | 99, 1604 Eulogio Rodriguez Jr. Ave, Pasig, 1604 Metro Manila |
Clark Angeles ATM 2 | Unit 03, Ground Floor, Clark Center 10, Berthaphil Clark Center, Jose Abad Santos Ave., Clark Freeport Zone, Angeles City Pampanga | ||
Regalado Fairview | Angelus Bldg. 22 Regalado Avenue West Fairview Quezon City | ||
Alabang Kawasaki | Barrio Cupang, East Service Road, Muntinlupa | ||
1:15 pm – 5:00 pm | Capitol Commons ATM | Ground Level GL – 219, Unimart Capitol Commons, Meralco Avenue corner Shaw Boulevard, Brgy. Oranbo, Pasig City | |
Angeles | SBC Building, McArthur Highway, Balibago, Angeles City | ||
Banawe Malaya | MARO RLMC Building, #655 & #663 Banawe Street, Brgy. St. Peter, Quezon City | ||
4:15 pm – 8:00 pm | Tomas Morato | G/F Maine Building, Tomas Morato Avenue, Quezon City | |
DELSA Inc. | KM. 24, East Service Road, Bo. Cupang, Muntinlupa City | ||
The Malayan Plaza | Unit G2, GF Malayan Plaza Building, ADB Avenue corner Opal Road, Ortigas Center Pasig City | ||
November 17, 2023 | 10:00 am – 2:00 pm | Katipunan | G/F Xanland Condominium Building, Katipunan Avenue, Quezon City |
Calapan Mindoro | GF H&M Center Bldg. J.P. Rizal St., Brgy. Camilmil, Calapan City, Oriental Mindoro | ||
Sumifru Philippines Corp. | KM 20 Buhisan, Tibungco, Pan-Philippine Highway, Bunawan, Davao, Davao Del Sur | ||
Camp John Hay | The Forest Lodge Hotel at Camp John Hay, Loakan, JHSEZ, Baguio City | ||
1:15 pm – 5:00 pm | Luna Goco Medical Center | J.P. Rizal St., Brgy. Lalud, Calapan, Oriental Mindoro | |
Alorica Mezza | SM Mezza Strip IT Center – PEZA IT Bldg., 2/F SMDC Mezza Residences, Aurora Blvd., corner Araneta Avenue, Brgy. Dona Imelda, Quezon | ||
La Trinidad | Brgy. Pico, Km. 5 National Highway, La Trinidad, Benguet | ||
November 18, 2023 | 10:00 am – 2:00 pm | Tordesillas ATM | Unit 104-B, Three Salcedo Condominium, Brgy. Bel Air, Makati City |
ANZ MDC 100 | G/F, E. Rodriguez Jr. Avenue corner Eastwood Avenue, Quezon City | ||
Alorica Centris 1 | G/F, Eton Centris – PEZA IT Bldg., Three Cyberpod Centris, South Tower, EDSA cor. Quezon Ave., Brgy. Pinyahan, Diliman District, Quezon City | ||
Alorica Centris 2 | G/F, Eton Centris – PEZA IT Bldg., Three Cyberpod Centris, South Tower, EDSA cor. Quezon Ave., Brgy. Pinyahan, Diliman District, Quezon City | ||
Alorica Centris 3 | G/F, Eton Centris – PEZA IT Bldg., Three Cyberpod Centris, South Tower, EDSA cor. Quezon Ave., Brgy. Pinyahan, Diliman District, Quezon City | ||
General Tuna Corporation | Purok Lansong, Brgy. Tambler, General Santos City, South Cotabato | ||
Ramcar | Dormitory 2, Sta. Maria Industrial Park, Bo. Bulac, Sta. Maria, Bulacan | ||
1:15 pm – 5:00 pm | ACCM Makati | G/F, ATM Center, AIM Conference Center, Benavidez cor Trasierra Sts., Legaspi Village, Makati City | |
KCC Gensan | Basement, ATM6, KCC Mall of Gensan, J. Catolico Sr. Ave. General Santos City | ||
RAMCAR 2 | PBI Bulacan Plant, SMIP Compound, Brgy. Bulac, Sta. Maria Bulacan | ||
November 19, 2023 | 10:00 am – 2:00 pm | Alorica Cubao 1 | Cyberpark Building One- PEZA IT Bldg., Lot 1, Cyberpark, Araneta Center, Cubao, Quezon City |
Alorica Cubao 2 | 6/F, Cyberpark Building One – PEZA IT Bldg., Lot 1, Cyberpark, Araneta Center Cubao, Quezon City | ||
Manulife Cebu | 2F, Manulife Center, The Mactan Newtown, Mactan Circumferential Road, Brgy. Mactan, Lapu Lapu City, Cebu 6015 | ||
Ramos General Hospital | 769 P. Hilario St. Barangay Ligtasan, Tarlac City | ||
1:15 pm – 5:00 pm | E. Rodriguez | 970 E. Rodriguez Sr. Avenue, Quezon City | |
Indiana Aerospace | IAU Town Center, Kagudoy Road, Lapu-Lapu City, 6015 Cebu | ||
Tarelco | TARELCO I Office, Amacalan, Gerona, Tarlac | ||
4:15 pm – 8:00 pm | E. Rodriguez New York Avenue | 1791 E. Rodriguez Sr. Ave,. Near corner New York Street., Quezon City | |
Tarlac – Tanedo | Corner Zafiro Street, F. Tanedo Street, Tarlac City | ||
November 20, 2023 | 10:00 am – 2:00 pm | SPI Global Dumaguete 1 | LP Information Technology Park, Jose Romero Sr. Street, Bagacay Dumaguete City, Negros Oriental |
SPI Global Dumaguete 2 | LP Information Technology Park, Jose Romero Sr. Street, Bagacay Dumaguete City, Negros Oriental | ||
Kabankalan | Milza Arcade 3, J.Y. Perez Avenue, Brgy. Talubangi, Kabankalan, Negros Occidental | ||
Davao Matina IT Park | G/F, Plaza Luisa II, Matina IT Park, McArthur Highway, Matina Davao City | ||
EDSA Kalookan | No. 512 EDSA near corner Urbano Plata St. Kalookan City | ||
1:15 pm – 5:00 pm | Alorica Davao 3 | Building 2, 2F Pantry, Matina IT Park – PEZA IT Bldg., Luisa Bldg. Two, Matina IT Park, McArthur Highway, Talomo District, Matina Davao City | |
Malabon Potrero | Units 8 & 9 G/F Mary Grace Bldg., 142 Mc Arthur Highway, Potrero, Malabon City | ||
November 21, 2023 | 10:00 am – 2:00 pm | Bacolod Queen of Mercy | LN Agustin Drive, Eroreco Subd., Brgy. Mandalagan, Bacolod City, Negros Occidental |
Cabanatuan | Dr. D Building, Del Pilar Street, Cabanatuan City, Nueva Ecija | ||
Bayleaf Cavite | Governor’s Drive, Brgy. Manggahan, General Trias Cavite | ||
Sunscor Toril | Sunscor Grocerama, Saavedra St., corner J.Dela Cruz St., Toril, Davao del Sur | ||
1:15 pm – 5:00 pm | IQOR Bacolod | Two San Parq, San Antonio Park Square, Lacson St., Bacolod | |
South Imus | D.C. Ilano BLVD, Imus, 4103 Cavite | ||
November 22, 2023 | 10:00 am – 2:00 pm | Naga | Ground Floor THE RAD Building, Panganiban Drive corner Blumentritt Street, Barangay Tinago, Naga City, Camarines Sur |
PELCO 3 | Pampanga III Electric Cooperative Inc., McArthur Highway, Sampaloc, Apalit Pampanga | ||
Dasureco | Dasureco HO, Brgy. Cogon, Digos City, Davao del Sur | ||
Nuciti Batangas | G/F (Right side entrance), Nuciti Central, P. Burgos St., Batangas City, Batangas | ||
November 23, 2023 | 10:00 am – 2:00 pm | Alorica San Nicolas, Ilocos | The VYV Building – PEZA IT Building, 2/F Valdez Center, Brgy. San Francisco, San Nicolas, Ilocos Norte |
Robinsons Place Pavia | ATM 03, Pavia Iloilo | ||
Zamboanga | Veterans Ave., Zamboanga City | ||
Koronadal | Hotel Eighty-Eight, Ground Floor, General Santos Drive, Koronadal City, South Cotabato | ||
November 24, 2023 | 10:00 am – 2:00 pm | Surigao | San Nicolas cor., Diez Streets, Surigao City |
Eagle Cement 2 | Eagle Cement Plant, Brgy. Akle, San Ildefonso, Bulacan | ||
San Pablo | Rizal Avenue corner P. Zamora Street, San Pablo, Laguna | ||
Davao Lanang | J.P Laurel Highway, West Insular Village, Phase 3, Lanang, Davao City | ||
1:15 pm – 5:00 pm | VXi Cybergate Delta | 2nd floor, Pantry Area, Cybergate Delta, JP Laurel Ave., Davao City | |
4:15 pm – 8:00 pm | Gaisano Davao | Upper Ground Level, Gaisano Mall of Davao, J.P. Laurel Avenue, Davao City | |
November 25, 2023 | 10:00 am – 2:00 pm | Alorica Davao 1 | Building 1, 2F Pantry, Matina IT Park – PEZA IT Bldg., Luisa Bldg. One, Matina IT Park, McArthur Highway, Talomo District, Matina Davao City |
Alorica Davao 2 | GF Hallway, Matina IT Park – PEZA IT Bldg., Luisa Bldg. One, Matina IT Park, McArthur Highway, Talomo District, Matina Davao City | ||
Alorica Davao 4 | MatinaIT Park -PEZA IT Bldg., Luisa BldgOne, MatinaIT Park, MacArthur Hwy, TalomoDistrict, Matina, Davao City | ||
Alorica Cebu | 5/F, Skyrise 1 Building, Blk. 2 Lot 4, Cebu IT Park, Apas Cebu City | ||
Alorica Marikina | Blue Wave Marikina IT Center – PEZA IT Bldg., 2/F Blue Wave Strip Mall 2, Sumulong Highway cor. Gil Fernando Avenue, Marikina City | ||
1:15 pm – 5:00 pm | Cebu A.S. Fortuna | N.S. Building, AS Fortuna St., Banilad, Mandaue City Cebu | |
Associated Wire Corporation of the Philippine | GF 41 Amang Rodriguez Ave., Santolan, Pasig City | ||
4:15 pm – 8:00 pm | Cebu Conduent 1 – 6F Skyrise 1 (Pantry) | 6th Floor, Skyrise 1 Building, Cebu IT Park, Lahug Cebu City | |
Natasha | Natasha Head Office, 1610 Amang Rodriguez Ave., Brgy. Dela Paz, Pasig City 1607 | ||
November 26, 2023 | 10:00 am – 2:00 pm | Cloudstaff Philippines – SM Clark | 4th Floor, SM Tower 5, SM City Clark, M.A. Roxas St, Malabanias, Angeles City, Pampanga |
Ampleon | Canteen Area, Binary Street, Light Industry and Science Park 1, Diezmo Cabuyao City Laguna | ||
Luisita IWS1 | IWS – LUISITA INDUSTRIAL PARK, SAN MIGUEL | ||
Shangri-La Mactan | G/F Lobby Area, Punta Engano Road, Mactan, LapuLapu City, Cebu | ||
1:15 pm – 5:00 pm | Alorica Clark | 4/F, Business Center 4 & 5, Philexcel Business Park, M.A. Roxas Highway, Clark Freeport Zone, Angeles Pampanga | |
SPI Global Calamba | SPI Building, Carmelray Park II, Calamba Laguna | ||
Luisita IWS3 | LIP San Miguel, Tarlac City | ||
4:15 pm – 8:00 pm | VXI SM Clark | 2nd Floor, CDM ll, SM City Clark, Clark Avenue, Clark Freeport, Angeles Pampanga |
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (November 5, 2023)
Please be informed that we will have a scheduled system activity on Sunday, November 5, 2023 at 1:00 am until 2:35 am.
During this period, Security Bank Mobile and Online (mobile and web) will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (November 4, 2023)
Please be informed that we will have a scheduled system activity on Saturday, November 4, 2023 at 12:00 am until 7:00 am.
During this period, eGiveCash (eGC) services will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (October 30 and November 1-2, 2023)
To our valued clients,
All our branches nationwide will be closed on October 30, 2023 (Monday) in observance of the Barangay and Sangguniang Kabataan Elections per Malacañang Proclamation No. 359 and on November 1-2, 2023 (Wednesday-Thursday) in observance of All Saints’ Day and All Souls’ Day per Malacañang Proclamation No. 986.
We encourage you to perform your transactions before or after the activities to avoid any inconvenience.
Thank you.
Scheduled System Activity (October 27, 2023)
Please be informed that we will have a scheduled system activity from Friday, October 27, 2023 at 6:00 pm until 11:00 pm.
During this period, eKYC services will be temporarily unavailable.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (October 24-25, 2023)
Please be informed that we will have a scheduled system activity from Tuesday, October 24, 2023 at 11:00 pm until Wednesday, October 25, 2023 at 4:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Mobile and Online (mobile and web)
Scheduled System Activity (October 21-22, 2023)
Please be informed that we will have a scheduled system activity from Saturday, October 21, 2023 at 10:00 pm until Sunday, October 22, 2023 at 6:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 21, 2023:
- 10:00 pm to 6:00 am (Sunday, October 22, 2023):
- Outgoing and incoming transfers with other banks via InstaPay
- 10:00 pm to 6:00 am (Sunday, October 22, 2023):
- Sunday, October 22, 2023:
- 12:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- DigiBanker
- 12:00 am to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activities (October 14-15, 2023)
Please be informed that we will have scheduled system activities on Saturday, October 14, 2023 and Sunday, October 15, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 14, 2023:
- 12:15 am to 4:45 am:
- Security Bank QR Pay
- 12:15 am to 4:45 am:
- Sunday, October 15, 2023:
- 10:00 pm (Saturday, October 14, 2023) to 7:00 am:
- InstaPay on Security Bank Mobile and Online (mobile and web) and DigiBanker 2
- 12:30 am to 7:00 am:
- Security Bank Mobile and Online (mobile and web)
- DigiBanker 2
- 10:00 pm (Saturday, October 14, 2023) to 7:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activities (October 7 and 8, 2023)
Please be informed that we will have scheduled system activities on Saturday, October 7, 2023 and Sunday, October 8, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 7, 2023:
- 12:00 am to 6:00 am:
- eGiveCash (eGC)
- 12:00 am to 6:00 am:
- Sunday, October 8, 2023:
- 11:00 pm (Saturday, October 7, 2023) to 6:00 am:
- Trade and Supply Chain Portal
- InstaPay on Security Bank Mobile and Online (mobile and web)
- 1:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- 1:00 am to 10:00 am:
- eKYC
- 11:00 pm (Saturday, October 7, 2023) to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Adjusted banking hours of CDO-Limketkai Branch (October 21, 2023)
To our valued clients,
Please be informed that effective on October 21, 2023, CDO-Limketkai branch will be open from 9:00 am to 4:30 pm, Monday to Friday.
Scheduled System Activities (September 23-24, 2023)
Please be informed that we will have scheduled system activities from Saturday, September 23, 2023 until Sunday, September 24, 2023.
- From 12:00 am to 2:00 am on Saturday, September 23, 2023, the following applications and services will be temporarily unavailable:
- Security Bank Mobile and Online (mobile and web)
- eKYC
- From 10:00 pm on Saturday, September 23, 2023 until 9:00 am on Sunday, September 24, 2023, the following applications and services will be temporarily unavailable:
- DigiBanker 1 & 2
- eGiveCash (eGC)
- eKYC
- Hotline
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank Mobile and Online (mobile and web)
- Security Bank QR Pay
- Trade and Supply Chain Portal
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (September 18, 2023)
Please be informed that we will have a scheduled system activity on September 18, 2023, from 12:00 AM to 2:00 AM.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (SBOL 2) Mobile App
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Advisory: Always protect yourself from fraudsters pretending to be from Security Bank
To our valued customers,
For the safety of your account, please transact only with authorized Branch personnel stationed in our branch’s counter areas/desks during banking hours to avoid any unauthorized transactions.
You may also reach out through our other official channels for your inquiries and concerns:
- Call our Customer Service Hotline at (02) 8887-9188
- Email us at [email protected]
- Enroll and transact anytime with Security Bank Online (SB Online)
- Message us at our official Security Bank Facebook page
Please be guided accordingly.
Thank you.
We’ve updated our Terms and Conditions for our Deposit Products
Revised the provisions below::
JOINT ACCOUNTS
In the payment of funds or transaction of other business on the account, during the lifetime of all the joint accountholders, the BANK shall follow the authority given by the Depositors in the ADF thus, any one, any two, any three, all, etc. Any of the Depositors may deposit and endorse for deposit in the account, checks, drafts, bills of exchange and/or other instruments for the payment of money payable or purporting to belong to any one or more of the Depositors. The BANK is authorized to honor and pay any debit from the account instruction, issued checks or other written orders by any one, any two, or all of the Depositor/s in accordance with the authority so given by them in the ADF, all without the need of inquiry by the BANK as to the use or disposition of the funds so withdrawn. The Depositors are jointly and severally liable for the payment of any obligation to the BANK in connection with the operation of the account.
For Bank Certification, the request should be signed by ALL signatories if not all accountholders will be reflected therein.
In the event of death of a Depositor, the BANK shall freeze or hold any withdrawal from an account maintained by such Depositor upon knowledge of said Depositor’s death. The release of the hold shall be subject to the submission of the other requirements of the BANK for deceased Depositor accounts and collection of 6% FWT from the total proceeds, as may be applicable, pursuant to R.A. 10963 (TRAIN LAW) and its implementing rules and regulations.
This change will take effect on November 10, 2023. To view the updated Terms and Conditions, copy this address and paste it directly into your browser:
– https://www.securitybank.com/wp-content/uploads/2023/09/Terms-and-Conditions-Individual-as-of-11.10.2023-v2.pdf
– https://www.securitybank.com/wp-content/uploads/2023/09/Terms-and-Conditions-Sole-Prop.-I-Business-11.10.2023-v2.pdf
Please be guided accordingly.
Thank you.
Scheduled System Activities (September 9 and 10, 2023)
Please be informed that we will have scheduled system activities on Saturday, September 9, 2023 and Sunday, September 10, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, September 9, 2023:
- 12:00 am to 3:00 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- 12:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- 4:00 am to 5:15 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank QR Pay
- 12:00 am to 3:00 am:
- Sunday, September 10, 2023:
- 12:00 am to 6:00 am:
- eGiveCash (eGC)
- 4:00 am to 5:15 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank QR Pay
- 12:00 am to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
An update on Peso RTGS Operation (September 1, 2023)
To our valued clients,
Please be informed that the Bangko Sentral ng Pilipinas (BSP) and the Philippine Clearing House Corporation (PCHC) have announced no clearing and settlement for today, Friday, September 1, 2023. Our branches will continue to accept check deposits today but will be safekept only for processing on Monday, September 4, 2023, for clearing on Tuesday, September 5, 2023.
Late check deposits yesterday, Thursday, August 31, 2023 will be cleared on Monday, September 4, 2023.
Thank you.
Holiday Advisory (August 28, 2023)
To our valued clients,
All our branches nationwide will be closed on August 28 (Monday) in observance of National Heroes Day, per Malacañang Proclamation No. 90.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you.
Scheduled System Activity (August 26-27, 2023)
Please be informed that we will have a scheduled system activity from Saturday, August 26, 2023 at 10:00 pm until Sunday, August 27, 2023 at 7:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- Salary Advance
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- Corporate website
- Branches
- Payroll
- SALAD
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (August 21, 2023)
To our valued clients,
All our branches nationwide will be closed on August 21 (Monday) in observance of Ninoy Aquino Day, per Malacañang Proclamation No. 90.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you.
Scheduled System Activity (August 20, 2023)
Please be informed that we will have a scheduled system activity on Sunday, August 20 from 2:00 am to 8:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
All Security Bank ATMs will remain accessible. However, ATM withdrawals will be limited to PHP10,000 per transaction during this period.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Extended Scheduled System Activity (August 6, 2023)
To our valued clients,
Our scheduled system activity today August 6, 2023 (Sunday) has been extended. As such, the following will be temporarily unavailable (until 12:00 pm):
- Security Bank Online (web and mobile app)
For concerns and queries, please contact our Customer Service Hotline (02) 8887-9188.
Scheduled System Activity (August 6, 2023)
Please be informed that we will have a scheduled system activity on Sunday, August 6, 2023 from 12:00 am to 9:00 am.
During this period, the following applications and systems may be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- Salary Advance (SALAD)
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- eKYC
- Corporate website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (August 5, 2023)
Please be informed that we will have a scheduled system activity on Saturday, August 5, 2023 from 2:00 am to 6:00 am.
During this period, the following will be temporarily unavailable:
- eGiveCash (eGC)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Branch Advisory (July 28, 2023)
To our valued clients, please be informed that the following branch will be closed today, July 28 (Friday) due to the monsoon enhanced by Typhoon Egay:
- Bocaue
The following branches will have shortened hours:
- Balanga (until 1:30 pm)
- Baliwag (until 2:30 pm)
- Malolos (until 2:30 pm)
Branch Advisory (July 26, 2023)
To our valued clients, please be informed that the following branches will be closed today, July 26 (Wednesday), due to Typhoon Egay:
- Baguio-BGH
- Cauayan
- Dagupan
- Dagupan-Lucao
- Laoag
- Santiago
- Tuguegarao
- Tuguegarao Buntun
- Vigan
The following branches will have shortened hours:
- Baguio (until 12:00 pm)
- La Trinidad (until 12:00 pm)
- La Union (until 12:00 pm)
- Urdaneta (until 12:00 pm)
Branch Advisory (July 25, 2023)
To our valued clients, please be informed that the following branches will be closed today, July 25 (Tuesday), due to Typhoon Egay:
- Tuguegarao
- Tuguegarao Buntun
Branch Advisory (July 24, 2023)
To our valued clients, please be informed that all our Bulacan branches will be closed today, July 24 (Monday), in compliance with the suspension of work declared by the local government of Bulacan due to inclement weather:
- Baliwag
- Bocaue
- Malolos
- Meycaucayan
- Plaridel
- Sta. Maria
Branch Advisory (July 24, 2023)
To our valued clients, please be informed that all our branches nationwide will be open on July 24 (Monday) to deliver you BetterBanking service. Normal banking hours will be observed.
System Activity Update (July 22, 2023)
To our valued clients, please be informed that our Security Bank Online app is now fully functioning. Once again, we apologize for the inconvenience and look forward to serving you better.
List of Open Branches on July 22, 2023
Branch | Banking Hours | Address |
A. LINAO-PACO | 9:00am to 4:30pm; Monday to Friday; 10:00am to 3:00pm; Saturday | Units 1644 and 1646 along Angel Linao St., Paco, Manila |
ALABANG ACACIA | 9:00 A.M. to 1:00 P.M. Saturday | Ground Floor, Kingston Tower, Acacia Avenue, Madrigal Business Park, Alabang, Muntinlupa City |
ALIMALL | 10:00 A.M. to 5:30 P.M.; Monday to Saturday | Level 2 Alimall, P. Tuazon St., Cubao, Quezon City |
ANGELES | 9:00 A.M. to 1:00 P.M. Saturday | SBC Building, McArthur Highway, Balibago, Angeles City |
AYALA MALLS MANILA BAY | 10:00 A.M. to 2:00 P.M. Saturday | Space 2022, 2nd Floor, Ayala Malls Manila Bay, Macapagal Boulevard corner Aseana Avenue, Paranaque City |
BACOLOD-NORTH DRIVE | 9:00 A.M. to 4:30 P.M. Monday to Friday; 9:00 A.M. to 3:00 P.M. Saturday | SBC Building, BS Aquino Drive corner Hilado Extension, Bacolod City |
BAGUIO | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm Saturday | SBC Building, Abanao Street corner Shagem Street, Baguio City |
BLUMENTRITT | 9:00am to 4:30pm; Monday to Friday; 9:30 am to 2:30 pm Saturday | Chinese Gen. Hospital Comp., Blumentritt corner Aurora Blvd., Sta. Cruz, Manila |
CABANATUAN | 9:00 A.M. to 1:00 P.M. Saturday | Dr. D Building, Del Pilar Street, Cabanatuan City, Nueva Ecija |
CALAMBA-CROSSING | 9:00 A.M. to 1:00 P.M. Saturday | National Highway, Calamba, Laguna |
CDO-LIMKETKAI | 9:00 am – 4:30 PM Monday-Friday; 10:00 AM-3:00 PM Saturday | 1st level, East Concourse Annex Bldg., Limketkai Mall, Cagayan de Oro City |
CEBU-BUSINESS PARK | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | Unit 1,2 & 3, Philam Life Center Cebu, Cardinal Rosales Avenue corner Samar Loop, Cebu Business Park, Cebu City |
CIRCUIT CITY-MAKATI | 10:00 A.M. to 2:00 P.M. Saturday | Unit L2035, Level 2, Ayala Malls Circuit, Circuit Makati Hippodromo Street, Carmona, Makati City |
CONGRESSIONAL TOWER | 9:00 A.M. to 1:00 P.M. Saturday | Congressional Town Center, No. 23 Congressional Avenue, Brgy. Bahay Toro, Quezon City |
DASMARIÑAS | 9:00 A.M. to 1:00 P.M. Saturday | Gen. Emilio Aguinaldo Highway., Dasmariñas, Cavite |
DAVAO-MONTEVERDE | 9:00am to 4:30pm; Monday to Friday; 12:00nn to 4:00pm; Saturday | Monteverde corner Bruno Gempesaw Sts., Davao City |
DAVAO-RIZAL | 9:00 A.M. to 4:30 P.M. Monday to Friday; 12:00nn to 4:00pm; Saturday | GF, Philam Life Building, Rizal Street, Davao City |
DEL MONTE | 9:00 A.M. to 1:00 P.M. Saturday | G/F SBC Bldg., Lot 19-B Blk 344 Del Monte Avenue, Quezon City |
DILIMAN-MATALINO | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm Saturday | GF, PM Apartments, No. 24 Matalino Street, Brgy. Central, Diliman, Quezon City |
E. RODRIGUEZ-SLMC | 9:00 A.M. to 1:00 P.M. Saturday | Units 104 to 107 Medical Arts Building (MAB), St. Luke’s Medical Center, E. Rodriguez Sr. Avenue, Quezon City |
EASTWOOD | 9:00 A.M. to 1:00 P.M. Saturday | Unit LG3-5 to Unit LG3-6, Ground Floor Le Grand 3, E-Commerce Avenue, Eastwood, Quezon City |
FORT BONIFACIO-SLMC | 9:00am to 5:30pm; Monday to Saturday | Ground Floor, Medical Arts Building, St. Luke’s Medical Center, Fort Bonifacio Global City, Taguig |
GENERAL SANTOS | 9:00am to 4:30pm; Monday to Friday; 12:00pm to 4:00pm; Saturday | Lot 1341 Ireneo Santiago Blvd., General Santos City |
ILOILO JARO |
9:00 A.M. to 4:30 P.M. Monday to Friday, 9:00 A.M. to 3:00 P.M. Saturday |
Westwood Building, #422 E. Lopez Street, Brgy. Luna Jaro, 5000, Iloilo City |
LAGRO | 9:00 A.M. to 1:00 P.M. Saturday | Km. 21 Quirino Highway, Lagro, Quezon City |
LIPA MEDIX HOSPITAL | 9:00 A.M. to 1:00 P.M. Saturday | GF, Old MAB, Lipa Medix Hospital, National Highway, Lipa City, Batangas |
LUCENA | 9:00 A.M. to 1:00 P.M. Saturday | Doña Cristina Bldg., corner Tagarao & Merchan Sts., Lucena City |
MAIN OFFICE BRANCH (MOB) | 9:00 A.M. to 1:00 P.M. Saturday | 6776 Ayala Avenue, Makati City |
MALOLOS | 9:00 A.M. to 1:00 P.M. Saturday | G/F Feliza Jazz Bldg., Mac Arthur Highway, Sumapang Matanda, Malolos City, Bulacan |
MANDALUYONG | 9:00 A.M. to 1:00 P.M. Saturday | GF, Shaw Center Mall, No. 360 Shaw Boulevard, Barangay Addition Hills, Mandaluyong City |
MANDAUE-NORTH ROAD | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | 31 J.P Rizal St. Insular Square, Brgy. Tabok, Mandaue City |
MARIKINA | 9:00 A.M. to 4:30 P.M. Monday to Saturday | Bayan-Bayanan Avenue, Concepcion, Marikina |
MARKET! MARKET! | 9:30am to 5:00pm; Monday to Friday; 10:30am to 4:00pm; Saturday | 157-AG/F, Market! Market! Mall, Bonifacio Global City, Taguig |
ONGPIN | 9:00 A.M. to 1:00 P.M. Saturday | G/F Strata Gold, 738 Ongpin St., Binondo, Manila |
PASIG C. RAYMUNDO | 9:00 A.M. to 1:00 P.M. Saturday | The Quorum Center, C. Raymundo Ave., Caniogan, Pasig City |
PROMENADE-GREENHILLS | 9:00am to 4:30pm; Monday to Friday; 10:30am to 2:30pm Saturday | Unit No. 107 Ground Floor, Greenhills Promenade 3, Greenhills Shopping Center, San Juan City |
ROBINSONS MAGNOLIA | 10:00 A.M. to 5:30 P.M. Monday to Friday; 10:00 A.M. to 2:00 P.M. Saturday | Ground floor Unit 107, 2047 Robinsons Magnolia, Aurora Boulevard corner Dona Hemady and N. Domingo Streets, New Manila, Quezon City |
SAN FERNANDO | 9:00 A.M. to 1:00 P.M. Saturday | G/F Doña Sevilla Building, McArthur Highway, Brgy. Dolores, San Fernando City, Pampanga |
SAN JUAN-F. BLUMENTRITT | 9:00 A.M. to 1:00 P.M. Saturday | One Roxas Square Building, F. Roxas cor. F. Blumentritt, San Juan City |
San Lorenzo Place | 10:00 A.M. to 2:00 P.M. Saturday | Second Floor, B31-B32 San Lorenzo Place Mall, Makati City |
SHANGRI-LA PLAZA EAST WING | 10:00 AM – 5:30 PM Monday-Friday; 10:00 AM to 3:00 PM Saturday | Unit 1001B, Lower Ground Level, East Wing, Shangri-la Plaza Mall, EDSA corner Shaw Boulevard, Mandaluyong |
SILVER CITY | 9:00 A.M. to 1:00 P.M. Saturday | G/F Silver City, Tiendesitas Complex Ortigas East, Brgy. Ugong, Pasig City |
STA. ELENA | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm; Sunday | 168 Shopping Mall, Sta. Elena St., Binondo , Manila |
STA. ROSA-GREENFIELD | 9:00am to 4:30pm; Monday to Friday; 10:00am to 4:00pm Saturday | G/F, Unit 33 and 34, Laguna Central Mall, Greenfield City, Don Jose, Sta Rosa City, Laguna |
SUCAT | 9:00 A.M. to 1:00 P.M. Saturday | SBC Building, Dr. A. Santos Avenue corner St. Peter Street, Sucat, Parañaque City |
TACLOBAN RIZAL | 9:00am to 4:30pm; Monday to Friday; 10:00am to 2:00pm Saturday | Ground Floor Roqson Building, corner P. Burgos St. and Rizal Avenue, Tacloban City |
TAGBILARAN | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | BMN Bldg. Carlos P. Garcia Avenue, Tagbilaran City, Bohol |
TAYTAY-ORTIGAS EXT. | 9:00 A.M. to 1:00 P.M. Saturday | Km. 23 Ortigas Avenue Extension, Taytay, Rizal |
TUGUEGARAO | 9:00am to 4:30pm; Monday to Friday; 12:00nn to 4:00pm; Saturday | A. Bonifacio corner Washington Sts., Centro, Tuguegarao, Cagayan |
VALENZUELA | 9:00 A.M. to 1:00 P.M. Saturday | Km. 14 McArthur Highway, Malinta, Valenzuela City |
WACK WACK | 9:00 A.M. to 1:00 P.M. Saturday | G/F Lee Gardens Condominium corner Shaw Boulevard and Lee Street, Wack Wack, Mandaluyong City |
System Activity Update (July 20, 2023)
Please be informed that as of today 1:45 pm, July 20, 2023, our services and channels are back up and available. Operations are business as usual. We apologize for the inconvenience and appreciate your patience and understanding.
System Activity (July 19, 2023)
Please be informed that we’re currently experiencing some technical issues which may affect the following services:
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Salary Advance (SALAD)
- PESONet
- Branches
- Payroll
- eKYC
We apologize for this inconvenience. Rest assured that our team is working to resolve these issues as soon as possible.
Thank you for understanding.
System Advisory (July 19, 2023)
Hello Security Bank Customer! We’re currently experiencing some technical issues which may delay posting of transactions and/or availability of funds in your account. We apologize for this inconvenience. Rest assured that our team is working to get these issues resolved as soon as possible. Thank you.
Scheduled System Activity (July 9, 2023)
Please be informed that we will have a scheduled system activity on Sunday, July 9, 2023 from 2:00 am to 5:15 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (June 28, 2023)
To our valued clients,
All our branches nationwide will be closed on June 28 (Wednesday) in observance of Eid’l Adha per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (June 25, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 25, 2023 from 2:00 am to 7:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (June 18, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 18, 2023 from 2:00 am to 5:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Transfer of Accounts Activity in Bambang Branch (June 16, 2023)
To all valued clients of Bambang Branch,
Please be informed that your branch will be conducting a transfer of accounts activity from 6:00 pm on June 16, 2023 (Friday) to 12:00 am on June 18, 2023 (Sunday).
We advise you to do your ATM or Security Bank Online transactions before the above period, as said channel may not be available during the transfer activity.
Holiday Advisory (June 12, 2023)
To our valued clients,
All our branches nationwide will be closed on June 12 (Monday) in observance of Independence Day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Discontinuance of Saturday Banking of Ongpin (June 17, 2023)
New banking hours effective June 17, 2023:
- 9:00 am to 4:30 pm; Monday to Friday
Scheduled System Activity (June 4, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 4, 2023 from 2:00 am to 6:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- Corporate website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (June 3, 2023)
Please be informed that we will have a scheduled system activity on Saturday, June 3, 2023 from 12:00 am to 2:00 am.
During this period, the following platform will be temporarily unavailable:
- InstaPay
We encourage you to perform your InstaPay transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 28, 2023)
Please be informed that we will have a scheduled system activity on Sunday, May 28, 2023 from 2:00 am to 10:00 am.
During this period, the following platform will be temporarily unavailable:
- eGiveCash (eGC)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 21, 2023)
Please be informed that we will have a scheduled system activity on Sunday, May 21, 2023 from 2:00 am to 8:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
All Security Bank ATMS will remain accessible. However, ATM withdrawals will be limited to PHP10,000 per transaction during this period.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Adjusted banking hours of NAIA Branch (May 15, 2023)
To our valued clients,
Please be informed that effective on May 15, 2023, NAIA branch will be open from 9:00 am to 9:00 pm, Monday to Friday.
Scheduled System Activity (May 7, 2023)
Please be informed that we will have a scheduled system activity on May 7, 2023 (Sunday) from 12:00 am to 11:00 am.
During this period, the following will be temporarily unavailable:
- Security Bank Cash and Trade Portal
- InstaPay
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Customer Advisory (May 2, 2023)
To our valued clients,
Please be informed that we have updated the following provisions on our Safety Deposit Box (SDB) Agreement, which will apply to all existing SDB renters, effective May 5, 2023:
1. General Rules of SDB Rental
1.1 The Customer agrees that in the event of Customer’s death, the contents of the SDB will not be released until the Bank’s requirements for deceased depositors are complied with.
1.2 The Customer agrees to maintain the agreed Average Daily Balance (ADB) for his/her nominated debit account or his/her Total Relationship Balance (TRB).
CASA ADB | TRB |
Php1Million | Php5Million |
2. SDB Rental Fees
2.1 If the Customer’s nominated debit account has insufficient funds, or is closed, or no longer exists, the Bank shall have the right to debit the SDB Rental Fees from any of the Customer’s other existing Security Bank accounts bearing the same account name, excluding joint accounts.
3. Termination
3.1 The Bank may immediately terminate the agreement for the following:
3.1.1 If the customer fails to maintain either his/her ADB or TRB
3.1.2 If the Bank finds no other existing Security Bank account under the Customer’s name from which the SDB rental fees can be debited
3.1.3 For any valid reason that the Bank deems necessary
3.2 For Joint renters, the signatures of all joint renters on the “In case of SDB Termination” portion of the SDB Information, Authorization, and Register Form are required. Otherwise, a Special Power of Attorney (SPA) shall be required for termination.
3.3 Upon termination of the agreement, the Customer shall not be entitled to any refund or reimbursement of rental fees already paid to the Bank, except for Wealth Customers.
For any inquiries or concerns regarding this update, please ask our Customer Advisors at any Security Bank branch for assistance.
Thank you.
Holiday Advisory (May 1, 2023)
To our valued clients,
All our branches nationwide will be closed on May 1 (Monday) in observance of Labor Day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Holy Week Check Deposits
To our valued customers,
In view of the Holy Week / long holiday, check deposits will be available* for withdrawal as follows:
1. For checks deposited over the counter in SBC branches on April 5, 2023, Wednesday:
• For checks received within clearing cut-off time – available on April 11, 2023, Tuesday
• For checks received after clearing-off time – available on April 12, 2023, Wednesday
2. For checks deposited via Check Deposit Machines (CDM) from April 5, 2023, Wednesday after clearing cut-off time up to April 10, 2023, Monday – available on April 12, 2023, Wednesday
CDMs are installed in the following SBC Branches:
• Tordesillas
• San Lorenzo
• Capitol Commons
• Port Royale
• Circuit Makati
*Subject to clearing by the drawee bank.
Please be guided accordingly.
Holiday Advisory (April 6-7 and 10, 2023)
To our valued clients,
All our branches nationwide will be closed on April 6 (Thursday), April 7, (Friday) and April 10, 2023, (Monday) in observance of Maundy Thursday, Good Friday and the Day of Valor, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (April 6-7, 2023)
Please be informed that we will have a scheduled system activity from April 6-7, 2023 (Thursday-Friday).
During this period, the following will be temporarily unavailable from 9:00 pm Thursday to 7:00 am Friday:
- Full use of Security Bank debit cards and cash cards
- Security Bank ATMs and CAMs
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
- Online transactions and POS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Normal PhilPaSSplus / Clearing Operation Advisory
To our valued clients,
All branches will continue to follow their existing check-clearing cut-off time on April 5, 2023, following the advice of the Bangko Sentral ng Pilipinas (BSP) to observe regular PhilPaSS Plus/Clearing hours despite the announced half-day suspension of work in government offices under Memorandum Circular No. 16, dated March 31, 2023, from the Office of the President.
For any inquiries or concerns regarding this update, please ask our Customer Advisors at any Security Bank branch for assistance.
It’s the 2023 tax season!
The following branches will be open on April 1, 2023 (Saturday) to accept BIR collections:
Branch | Banking hours |
Baguio | 9:00 am – 1:00 pm |
CDO-Limketkai | 10:00 am – 3:00 pm |
Davao-Monteverde | 12:00 pm – 5:00 pm |
Fort Bonifacio-SLMC | 9:00 am – 5:30 pm |
Mandaue-North Road | 11:00 am – 4:00 pm |
Marikina | 9:00 am – 4:30 pm |
Ongpin | 9:00 am – 2:00 pm |
Sta. Rosa-Greenfield | 10:00 am – 4:00 pm |
Tacloban Rizal | 10:00 am – 2:00 pm |
Tagbilaran | 11:00 am – 4:00 pm |
Tuguegarao | 12:00 pm – 4:00 pm |
More BIR-accredited branches will also extend banking hours until 5:00 PM on weekdays from April 3 to 17, 2023:
Branch |
Banking hours
|
Adriatico-P. Faura * |
9:00 am – 5:00 pm
|
Alabang Acacia |
9:00 am – 4:30 pm
|
Alabang-Northgate |
9:00 am – 4:30 pm
|
Alicia * |
9:00 am – 5:00 pm
|
Angeles * |
9:00 am – 5:00 pm
|
Angeles-Mcarthur Highway |
9:00 am – 4:30 pm
|
Angeles-Sto. Rosario |
9:00 am – 4:30 pm
|
Aseana City * |
9:00 am – 5:00 pm
|
Ayala Alabang |
9:00 am – 4:30 pm
|
Baguio * |
9:00 am – 5:00 pm
|
Baguio Bgh Rotonda * |
9:00 am – 5:00 pm
|
Balanga * |
9:00 am – 5:00 pm
|
Baliwag * |
9:00 am – 5:00 pm
|
Balut * |
9:00 am – 5:00 pm
|
Banawe-Kitanlad * |
9:00 am – 5:00 pm
|
Banawe-Malaya * |
9:00 am – 5:00 pm
|
Batangas * |
9:00 am – 5:00 pm
|
Batino-Calamba * |
9:00 am – 5:00 pm
|
Bel-Air * |
9:00 am – 5:00 pm
|
Bf Parañaque |
9:00 am – 4:30 pm
|
Bicutan |
9:00 am – 4:30 pm
|
Biñan * |
9:00 am – 5:00 pm
|
Buendia-Dian * |
9:00 am – 5:00 pm
|
Butuan |
9:00 am – 4:30 pm
|
C. Palanca-Quiapo |
9:00 am – 4:30 pm
|
Cabanatuan * |
9:00 am – 5:00 pm
|
Cabanatuan-Maharlika * |
9:00 am – 5:00 pm
|
Cagayan De Oro-Osmeña |
9:00 am – 4:30 pm
|
Calamba-Crossing * |
9:00 am – 5:00 pm
|
Calapan * |
9:00 am – 5:00 pm
|
Capitol Hills * |
9:00 am – 5:00 pm
|
Cauayan * |
9:00 am – 5:00 pm
|
Cdo-Limketkai |
10:00 am – 5:30 pm
|
Cebu-Juan Luna * |
9:00 am – 5:00 pm
|
Cebu-Osmeña * |
9:00 am – 5:00 pm
|
Chino Roces Avenue-Don Bosco * |
9:00 am – 5:00 pm
|
Clark-Angeles * |
9:00 am – 5:00 pm
|
Clark-Medical City |
9:00 am – 4:30 pm
|
Commonwealth * |
9:00 am – 5:00 pm
|
Congressional * |
9:00 am – 5:00 pm
|
Congressional Tower * |
9:00 am – 5:00 pm
|
Connecticut-Greenhills * |
9:00 am – 5:00 pm
|
Cubao * |
9:00 am – 5:00 pm
|
Dagupan * |
9:00 am – 5:00 pm
|
Dasmariñas * |
9:00 am – 5:00 pm
|
Davao-Monteverde * |
9:00 am – 5:00 pm
|
Del Monte * |
9:00 am – 5:00 pm
|
Dela Rosa * |
9:00 am – 5:00 pm
|
Dipolog |
9:00 am – 4:30 pm
|
Divisoria-Sto. Cristo |
9:00 am – 4:30 pm
|
Don Antonio Heights * |
9:00 am – 5:00 pm
|
Dumaguete * |
9:00 am – 5:00 pm
|
E. Rodriguez – Slmc * |
9:00 am – 5:00 pm
|
E. Rodriguez * |
9:00 am – 5:00 pm
|
Eastwood |
10:00 am – 5:30 pm
|
Edsa-Kalookan * |
9:00 am – 5:00 pm
|
Elcano |
9:00 am – 4:30 pm
|
Emerald * |
9:00 am – 5:00 pm
|
Ermita * |
9:00 am – 5:00 pm
|
Evangelista-Quiapo |
9:00 am – 4:30 pm
|
Fairview-Commonwealth * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Infinity * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Net Cube * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Slmc |
9:00 am – 5:30 pm
|
Fort-Nac Tower * |
9:00 am – 5:00 pm
|
Greenhills West * |
9:00 am – 5:00 pm
|
Herrera * |
9:00 am – 5:00 pm
|
Hv Dela Costa * |
9:00 am – 5:00 pm
|
Iligan |
9:00 am – 4:30 pm
|
Imus * |
9:00 am – 5:00 pm
|
Juan Luna * |
9:00 am – 5:00 pm
|
Kalookan * |
9:00 am – 5:00 pm
|
Katipunan * |
9:00 am – 5:00 pm
|
Koronadal |
9:00 am – 4:30 pm
|
La Trinidad * |
9:00 am – 5:00 pm
|
La Union |
9:00 am – 4:30 pm
|
Laoag |
9:00 am – 4:30 pm
|
Legazpi * |
9:00 am – 5:00 pm
|
Lipa * |
9:00 am – 5:00 pm
|
Lucena * |
9:00 am – 5:00 pm
|
Main Office Branch (Mob) * |
9:00 am – 5:00 pm
|
Makati Avenue-Constellation * |
9:00 am – 5:00 pm
|
Malabon * |
9:00 am – 5:00 pm
|
Malabon-Tugatog * |
9:00 am – 5:00 pm
|
Malate * |
9:00 am – 5:00 pm
|
Malinta-Paso De Blas * |
9:00 am – 5:00 pm
|
Mandaluyong * |
9:00 am – 5:00 pm
|
Mandaluyong-Edsa * |
9:00 am – 5:00 pm
|
Mandaluyong-Greenfield * |
9:00 am – 5:00 pm
|
Mandaluyong-Libertad * |
9:00 am – 5:00 pm
|
Mandaluyong-Pioneer * |
9:00 am – 5:00 pm
|
Mandaue * |
9:00 am – 5:00 pm
|
Mandaue-North Road * |
9:00 am – 5:00 pm
|
Marikina |
9:00 am – 4:30 pm
|
Marikina-Gil Fernando Avenue |
9:00 am – 4:30 pm
|
Maypajo * |
9:00 am – 5:00 pm
|
Medical Plaza * |
9:00 am – 5:00 pm
|
Mendiola * |
9:00 am – 5:00 pm
|
Meycauayan * |
9:00 am – 5:00 pm
|
Mindanao Avenue * |
9:00 am – 5:00 pm
|
Molino * |
9:00 am – 5:00 pm
|
Naga * |
9:00 am – 5:00 pm
|
Naga Diversion Road * |
9:00 am – 5:00 pm
|
Nieva * |
9:00 am – 5:00 pm
|
Ninoy Aquino Avenue |
9:00 am – 4:30 pm
|
Olongapo * |
9:00 am – 5:00 pm
|
Ongpin |
9:00 am – 4:30 pm
|
Ormoc |
9:00 am – 4:30 pm
|
Ortigas-Greenhills * |
9:00 am – 5:00 pm
|
P. Guevarra-Wilson * |
9:00 am – 5:00 pm
|
Pandacan * |
9:00 am – 5:00 pm
|
Pasay Libertad * |
9:00 am – 5:00 pm
|
Pasay-Taft * |
9:00 am – 5:00 pm
|
Paseo De Roxas * |
9:00 am – 5:00 pm
|
Pasig Boulevard * |
9:00 am – 5:00 pm
|
Pasig C. Raymundo * |
9:00 am – 5:00 pm
|
Pasig Mabini * |
9:00 am – 5:00 pm
|
Pasig Santolan * |
9:00 am – 5:00 pm
|
Pasong Tamo * |
9:00 am – 5:00 pm
|
Puerto Princesa * |
9:00 am – 5:00 pm
|
Quezon Ave.-Capitol Medical * |
9:00 am – 5:00 pm
|
Quezon Avenue-South Triangle * |
9:00 am – 5:00 pm
|
Quirino Highway * |
9:00 am – 5:00 pm
|
Reposo-J.P. Rizal * |
9:00 am – 5:00 pm
|
Roman Square * |
9:00 am – 5:00 pm
|
Roosevelt * |
9:00 am – 5:00 pm
|
Rosario * |
9:00 am – 5:00 pm
|
Roxas Boulevard * |
9:00 am – 5:00 pm
|
Roxas City |
9:00 am – 4:30 pm
|
Ruby Road-Ortigas * |
9:00 am – 5:00 pm
|
Salcedo * |
9:00 am – 5:00 pm
|
San Fernando * |
9:00 am – 5:00 pm
|
San Fernando-Dolores |
9:00 am – 4:30 pm
|
San Fernando-Sindalan |
9:00 am – 4:30 pm
|
San Miguel Avenue * |
9:00 am – 5:00 pm
|
San Pablo * |
9:00 am – 5:00 pm
|
San Pedro * |
9:00 am – 5:00 pm
|
Santiago |
9:00 am – 4:30 pm
|
St. Ignatius-Katipunan * |
9:00 am – 5:00 pm
|
Sta. Rosa * |
9:00 am – 5:00 pm
|
Sta. Rosa-Greenfield * |
9:00 am – 5:00 pm
|
Starmall Las Piñas |
9:00 am – 4:30 pm
|
Subic * |
9:00 am – 5:00 pm
|
Sucat * |
9:00 am – 5:00 pm
|
Sumulong |
9:00 am – 4:30 pm
|
Tacloban Rizal |
9:00 am – 4:30 pm
|
Taft Nakpil * |
9:00 am – 5:00 pm
|
Taft-Vito Cruz * |
9:00 am – 5:00 pm
|
Tagbilaran * |
9:00 am – 5:00 pm
|
Tarlac * |
9:00 am – 5:00 pm
|
Taytay-Ortigas Ext. |
9:00 am – 4:30 pm
|
Tektite Towers * |
9:00 am – 5:00 pm
|
Tuguegarao * |
9:00 am – 5:00 pm
|
Tuguegarao Buntun-Highway |
9:00 am – 4:30 pm
|
Urdaneta ** |
– 9:00 am – 4:30 pm (April 1-16, 2023) – 9:00 am – 5:00 pm (April 17, 2023) |
Valenzuela * |
9:00 am – 5:00 pm
|
Valle Verde * |
9:00 am – 5:00 pm
|
Visayas Avenue-Project 6 * |
9:00 am – 5:00 pm
|
Wack Wack * |
9:00 am – 5:00 pm
|
West Avenue * |
9:00 am – 5:00 pm
|
Zamboanga |
9:00 am – 4:30 pm
|
Zamboanga-Canelar |
9:00 am – 4:30 pm
|
*Will extend banking hours until 5:00pm on weekdays from April 3 to 17, 2023
**Will extend banking hours until 5:00pm on April 17, 2023 only
Scheduled System Activity (March 26, 2023)
Please be informed that we will have a scheduled system activity on March 26, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs and CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Corporate website
- Online transactions and POS
- Branches
- Hotline and IVRS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Extended Scheduled System Activity (March 12, 2023)
To our valued clients,
Our scheduled system activity today March 12, 2023 (Sunday) has been extended. As such, the following platforms will be temporarily unavailable (until 12 pm):
- Security Bank Online web and mobile app
- DigiBanker Cash Portal and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
For concerns and queries, please contact our Customer Service Hotline (02) 8887-9188.
Scheduled System Activity (March 12, 2023)
Please be informed that we will have a scheduled system activity on March 12, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Corporate Website
- Online Transactions and POS
- Branches
- Hotline & IVRS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
EDSA People Power Revolution Anniversary Advisory (February 25, 2023)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for February 25, 2023 (Saturday):
Sta. Elena | Open on Sunday |
A. Linao | 9:00 am – 1:00 pm |
Blumentritt | 9:00 am – 1:00 pm |
Ongpin | 9:00 am – 1:00 pm |
Valenzuela | 9:00 am – 1:00 pm |
BF Parañaque | 9:00 am – 1:00 pm |
Starmall Las Piñas | 9:00 am – 1:00 pm |
Dasmariñas | 10:00 am – 2:00 pm |
Ayala Malls Manila Bay | 10:00 am – 2:00 pm |
Market!Market! | 9:00 am – 1:00 pm |
Fort SLMC | 9:00 am – 1:00 pm |
Sta. Rosa Greenfield | 9:00 am – 1:00 pm |
Calamba Crossing | 10:00 am – 2:00 pm |
Lipa Medix | 9:00 am – 1:00 pm |
Batangas | 9:00 am – 1:00 pm |
Angeles | 9:00 am – 1:00 pm |
San Fernando-Dolores | 9:00 am – 1:00 pm |
Olongapo | 9:00 am – 1:00 pm |
Tarlac | 9:00 am – 1:00 pm |
Balanga | 9:00 am – 1:00 pm |
Baguio | 9:00 am – 1:00 pm |
Tuguegarao | 9:00 am – 1:00 pm |
Dagupan | 9:00 am – 1:00 pm |
Santiago | 9:00 am – 1:00 pm |
Malolos | 9:00 am – 1:00 pm |
Cabanatuan | 9:00 am – 1:00 pm |
Guadalupe Commercial Complex | 9:00 am – 1:00 pm |
Pasig C. Raymundo | 9:00 am – 1:00 pm |
Mandaluyong | 9:00 am – 1:00 pm |
Del Monte | 9:00 am – 1:00 pm |
Robinsons Magnolia | 10:00 am – 2:00 pm |
Diliman Matalino | 9:00 am – 1:00 pm |
Marikina | 9:00 am – 1:00 pm |
Alimall | 9:00 am – 1:00 pm |
Promenade-Greenhills | 9:00 am – 1:00 pm |
Shangri La Plaza East Wing | 9:00 am – 1:00 pm |
Tacloban Rizal | 9:00 am – 1:00 pm |
Davao Rizal | 12:00 pm – 4:00 pm |
Davao Monteverde | 12:00 pm – 4:00 pm |
CDO Limketkai | 9:00 am – 1:00 pm |
Iloilo Jaro | 9:00 am – 1:00 pm |
Bacolod North Drive | 9:00 am – 1:00 pm |
General Santos | 9:00 am – 1:00 pm |
Mandaue North Road | 9:00 am – 1:00 pm |
Branches not included in the list above have suspended operations on this date.
Thank you.
Special (Non-working) Day Advisory (February 24, 2023)
To our valued clients,
All our branches nationwide will be closed on February 24, 2023 (Friday) in observance of the special (non-working) day, per Malacañang Proclamation No. 167.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (February 26, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 26, 2023 (Sunday) from 2:00 am to 10:00 am.
During this period, the following platform will be temporarily unavailable:
- eGiveCash (eGC)
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (February 19, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 19, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- EGC
- DigiBanker
- Payroll
- Online Transactions and POS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Important update on the Security Bank Credit Card Fees and Charges
IMPORTANT ADVISORY: We have updated the computation of the Minimum Amount Due and the Monthly Interest Rate for your Security Bank Credit Card:
Monthly Interest Rate
· In compliance with the Bangko Sentral ng Pilipinas (BSP) Circular No. 1165, the Monthly Interest Rate will be adjusted from 2% to 3%. For existing installments, the interest rate on the monthly installments due shall remain the same.
Minimum Amount Due
· The Minimum Amount Due (MAD) will be adjusted from 3% of total amount due or PHP500 (USD10), whichever is higher to the sum of the following items below or PHP500 (USD10), whichever is higher:
1. Interest for Installment Transactions
2. Transaction Fee/s (e.g., Cash Advance Fee, SimplyPay Fee, Quasi-cash fee)
3. Service Fee/s (e.g., Overlimit Fee, Account Maintenance Fee, ADA Fee)
4. Interest charge
5. Late Payment Fee
6. Total Amount Due less items 1-5, multiplied by the Minimum Pay Percentage of 3%
For more details, please visit our website, select Cards, and scroll down to Fees and Charges. Thank you.
Update: Safety Deposit Box Rental Fees and Other Related Charges
Starting April 10, 2023, Safety Deposit Box (SDB) Rental Fees and Other Related Charges will be as follows:
Annual SDB Rental Fees
SDB Size | New Rate |
3x5x24 | Php800.00 |
4x5x24 | Php900.00 |
5x5x24 | Php1000.00 |
3x10x24 | Php1200.00 |
4x10x24 | Php1400.00 |
5x10x24 | Php1700.00 |
10x10x24 | Php2700.00 |
15x10x24 | Php2900.00 |
16×16.5×19.5 | Php3200.00 |
Other Fees and Charges
Deposit for SDB keys | Php2000.00 |
Replacement of Lost SDB keys | Php2000.00 |
Payment for non-bank witnesses for forced opening | Php2000.00 |
For any inquiry or concern regarding this update, please ask our Branch Customer Advisor for assistance.
New Nostro Account (February 20, 2023)
Effective February 20, 2023, our Nostro account for Pound Sterling (GBP) at Barclays Bank London (BARCGB22) will be closed. This will be replaced with a new Nostro account at Bank of New York Mello, London, with Swift Code IRVTGB2X.
Scheduled System Activity (February 11 – 12, 2023)
To our valued clients,
Please be informed that we will have a scheduled maintenance activity from February 11, 2023 (Saturday) at 9:00 pm to February 12, 2023 (Sunday) at 12:00 pm.
During this period, the following platforms will be temporarily unavailable:
- Debit Cards and Cash Cards
- Security Bank ATMs and CAMs
- Security Bank Online and Mobile App
- Security Bank DigiBanker and Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESOnet
- Online transactions and POS
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (January 22, 2023)
To our valued clients,
Please be informed that we will have a scheduled system maintenance on January 22, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online Transactions and POS
- Website
- SALAD
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Feast of the Black Nazarene Advisory (January 9, 2023)
To our valued clients,
Please be advised of the suspended operations for some Security Bank branches in Manila on January 9, 2023:
- C. Palanca
- Evangelista
- Roxas Boulevard
Branches not included in the list above will be open and have regular operations on this date.
Thank you.
Special (Non-working) Day Advisory (January 2, 2023)
To our valued clients,
All our branches nationwide will be closed on January 2, 2023 (Monday), in observance of the special (non-working) day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Rizal Day Advisory (December 30, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 30, 2022:
- Catarman 9:00 am to 12:00 noon
- Tacloban Rizal 9:00 am to 12:00 noon
Branches not included in the list above have suspended operations on this date. All branches will also have suspended operations on January 1-2, 2023.
Thank you.
Special (Non-working) Day Advisory (December 26, 2022)
To our valued clients,
All our branches nationwide will be closed on December 26, 2022 (Monday), in observance of the special (non-working) day per Malacañang Proclamation No. 115.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Holiday Banking Advisory (December 24 and 31, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 24 and 31, 2022:
- Bacolod-North Drive 9:00 am to 1:00 pm
- Capitol Commons* 9:00 am to 1:00 pm
- CDO-Limketkai 10:00 am to 2:00 pm
- Cebu-Business Park 9:00 am to 2:00 pm
- Fort Bonifacio-SLMC 9:00 am to 12:00 noon
- General Santos 10:00 am to 2:00 pm
- Iloilo Jaro 9:00 am to 1:00 pm
- Mandaue-North Road 9:00 am to 2:00 pm
- Market! Market! 9:00 am to 12:00 noon
- Sta. Rosa-Greenfield 9:00 am to 12:00 noon
- Tacloban Rizal 10:00 am to 2:00 pm
- Tagbilaran 11:00 am to 4:00 pm
Branches not included in the list above have suspended operations on these dates.
Thank you.
*Closed on December 31, 2022
Feast of the Immaculate Conception of Mary Advisory (December 8, 2022)
To our valued clients,
All our branches nationwide will be closed on December 8, 2022 (Thursday), in observance of The Feast of the Immaculate Conception of Mary per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Bonifacio Day Advisory (November 30, 2022)
To our valued clients,
All our branches nationwide will be closed on November 30, 2022 (Wednesday), in observance of Bonifacio Day per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled system activity (November 12-13, 2022)
Please be informed that we will have scheduled system maintenance from November 12-13, 2022 (Saturday and Sunday).
During this period, the following will be unavailable:
November 12 – 4:00 – 5:15 am November 13 – 4:00 – 5:15 am |
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November 12, 11:00 pm – November 13, 4:00 am |
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We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled system activity – Security Bank Online InstaPay (November 6, 2022)
Please be informed that we will have a scheduled system maintenance activity on November 6, 2022 (Sunday).
During this period, InstaPay via Security Bank Online (web and mobile app) will be unavailable from 12:00 am to 10:00 am.
Please perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Weekend Banking Advisory (October 29, 2022)
Please be advised of Security Bank’s weekend banking branches’ schedules today, October 29, 2022 (Saturday):
Branches open until 12:00 pm:
A. LINAO-PACO
ALIMALL
BLUMENTRITT
DILIMAN-MATALINO
FORT BONIFACIO-SLMC
MARIKINA
MARKET! MARKET!
ONE MALL VALENZUELA
PROMENADE-GREENHILLS
SHANGRI-LA PLAZA EAST WING
STA. ROSA-GREENFIELD
CAPITOL COMMONS
ONGPIN
ROBINSONS MAGNOLIA
Branches open beyond 12:00 pm:
BAGUIO – 9:00 am to 1:00 pm; Saturday
CABANATUAN- MAHARLIKA – 9:00 am to 1:00 pm; Saturday
CDO-LIMKETKAI – 10:00 am to 3:00 pm; Saturday
CEBU-BUSINESS PARK – 11:00 am to 4:00 pm; Saturday
DAVAO-MONTEVERDE – 12:00 nn to 4:00 pm; Saturday
GENERAL SANTOS – 12:00pm to 4:00 pm; Saturday
ILOILO JARO – 9:00 am to 3:00 pm; Saturday
MANDAUE-NORTH ROAD – 11:00 am to 4:00 pm; Saturday
TACLOBAN RIZAL – 10:00 am to 2:00 pm; Saturday
TAGBILARAN – 11:00 am to 4:00 pm; Saturday
TUGUEGARAO – 12:00 nn to 4:00 pm; Saturday
BACOLOD-NORTH DRIVE – 9:00 am to 3:00 pm; Saturday
DAVAO-RIZAL – 12:00 nn to 4:00 pm; Saturday
Thank you.
Security Bank All Saints’ Day Advisory
All our branches nationwide will be closed on October 31 to November 1, 2022 (Monday and Tuesday), in observance of All Saints’ Day per Malacañang Proclamation No. 1236 and No. 79.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Advisory on the Change of BusinessPlus Terms and Conditions
Please be advised that our BusinessPlus Account Terms and Conditions (T&Cs) will be updated in compliance with the guidelines for consumer protection set forth in BSP Circular No. 1048, dated September 6, 2019.
Our updated T&Cs will take effect on January 1, 2023. The most recent version can be found here: https://www.securitybank.com/terms-and-conditions/
We have summarized the changes below, but we please read the new T&Cs in their entirety to make sure you understand everything that has changed.
The clauses that we changed and the reasons behind these modifications are as follows:
EXISTING | REVISED | REASON |
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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PRODUCT FEATURES AT A GLANCE
FEES AND CHARGES
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months, except during the first 3 months from the account opening when this fee is waived. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
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DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
A BusinessPlus Account may be opened with a minimum initial deposit as reflected in the section on FEES AND CHARGES as part of these Terms and Conditions.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INTEREST The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned shall be credited to the Depositor’s account at the end of every month or quarter, whichever is applicable. A reduced interest rate may apply if the account fails to meet the required frequency of withdrawal per quarter.
A check item…
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INTEREST The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned is calculated daily and shall be credited to the Depositor’s account quarterly. The interest is computed as follows: Net Interest Earned = (Average Daily Balance x Number of Days in a month/360) x Interest Rate Per Annum x (1 – 20% Withholding Tax) A check item… |
We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
CHECKBOOK Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client.
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CHECKBOOK Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client. The summary of the service fees and charges are reflected in the section on FEES AND CHARGES as part of these Terms and Conditions
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
SECURITY DIGIBANKER FACILITY 8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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SECURITY DIGIBANKER FACILITY 8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. Auto Credit Payments Manager: (ACPM): Php 5.00 per transaction InstaPay: Php 20.00 per transaction PESONet: P15.00 per transaction Electronic Gift Card (eGC): P50.00 per transaction BIR/SSS/Philhealth/Pag-ibig: no fee PAS5: P30 per transaction The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INQUIRIES OR COMPLAINTS For inquiries and complaints, please call our 24-Hour Customer Service hotline at (632) 888-791- 88 or e-mail us at [email protected]. Security Bank Corporation is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and e-mail address at [email protected]
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INQUIRIES OR COMPLAINTS 1. The Client shall report his/her concerns on the Account to any SBC branch nearest to the Client, or by contacting our 24/7 Customer Service Hotline below or sending an email to [email protected] Customer Service hotline: +632 8887-9188 (Toll-free for PLDT landline): 1-800-1-888-1250
Provided that, concerns relating to the loss of Client’s mobile device and/or replacement and/or change of number of any mobile phone or device (used by Client) for the generation and/or reception of OTP should be immediately reported to the Customer Service Hotline at the numbers provided above. 2. The Client agrees to SBC’s conduct of verification when he/she contacts SBC via Customer Service Hotline. 3. SBC shall only act upon the Client’s concerns, when the following information are completely provided: i. Client name, ATM/Credit Card Number and/or enrolled SBC Account Number; ii. Details of the error or transaction as applicable, such as: date, merchant/subscriber number, amount, mobile number and reference number for the transaction in question or completion of the transaction dispute form when necessary. The dispute form is available/downloadable at https://www.securitybank.com/online-forms/. 4. SBC will respond to the inquiries and provide resolution feedback to the concerns raised within seven to twenty (7- 20) banking days from the receipt of the complaint, and that for complaints requiring more time to investigate and resolve, SBC will advise Client accordingly, including the progress thereof. 5. An official response of the concerned unit will be provided to the Client once investigation is completed. However, SBC does not guarantee reversal of Client’s transaction.
Security Bank Corporation is regulated by the Bangko Sentral ng Pilipinas (+632 8708-7087 loc. 2584 | [email protected] | https://www.bsp.gov.ph). Chat with BSP Online Buddy at (BSP Webchat:http://www.bsp.gov.ph/ | SMS: 021582277 | FB: Bangko Sentral ng Pilipinas)
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We adhere to the directive of the BSP regarding provision of: (1) Information on the internal complaints handling unit and that the Bank is a regulated entity and the contact information of the regulator. (2) Clear policies on investigation, resolution and restitution of complaints making and process clear to the consumer. (3) Information on the consumer assistance channels and applicable timelines for handling concerns |
VARIATION OF TERMS AND CONDITIONS The BANK reserves the right to change any or all of these terms and conditions. Any such alterations, amendments or new rules shall be posted, in the bank premises/ branches, for at least 15 business days, and such notice shall be binding upon all the BANK’s Depositors as fully as though assented to by them.
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VARIATION OF TERMS AND CONDITIONS The BANK reserves the right to change any or all of these terms and conditions. Clients shall be notified at least sixty (60) days prior to implementation of any amendments to the terms and conditions herein by public notice which may take the form of posting in public places, such as the BANK’s official websites and/or at a conspicuous place within the premises of all banking units. Clients who do not agree with the new/revised terms and conditions have the right to exit the contract without penalty provided, that such right is exercised within thirty (30) days from receipt of individual notice or thirty (30) days from issuance of public notice.
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To include a provision that binds the Bank to the required notification pertaining to the key features of the product and any changes thereto. |
LIABILITY Subject to the provisions herein, the BANK shall be liable only for its failure to act with good faith or to exercise reasonable care and skill, which shall be determined in accordance with the standards and practices of the banking industry and as prescribed by the regulatory body. If the BANK is found liable for any act or omission for the BANK’s provision of services in relation to the Account or any reason whatsoever, its liability will be limited to the service fee charged to me or my actual proven damages, whichever is less. It will not be liable for any indirect, special or consequential loss or damages arising in any way out of the BANK’s provision of services in relation to the Account or any reason whatsoever.
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To include a provision ensuring that Bank clients are treated fairly, honestly, and professionally. | |
COMPLIANCE WITH RELEVANT LAWS, RULES AND REGULATIONS The Depositor warrant and agree that he/she will comply with all laws, regulations, ordinances, rules, decrees, and other directives applicable to my use of Security DigiBanker and other services of SBC. In no event shall SBC be obligated to take any action that it believes, in good faith, would cause it to be in violation of any laws, regulations, ordinances, rules, decrees or directives applicable to the Account or the Depositor. SBC and the Depositor shall likewise comply with the provisions of Republic Act No. 10175 or the Cybercrime Prevention Act of 2012, its Implementing Rules and Regulations, Republic Act No. 9160, as amended or the Anti-Money Laundering Law, as amended and its Implementing Rules and Regulations, Republic Act. No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other related issuances, laws and regulations, as may be applicable.
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This is to remind our clients to adhere with applicable laws, rules and regulations in the use of their accounts with the Bank. |
If you do not agree with the new or changed terms and conditions, you have the option to terminate the agreement without penalty as long as you do so within thirty (30) days of receiving this notification or thirty (30) days following the publication of this notice.
If you have any questions about any of these changes, you can contact your branch of account or our Customer Service Hotline +632 8887-9188 (Toll-free for PLDT landline: 1-800-1-888-1250) or sending an email to [email protected]
Thank you.
System Maintenance for Security Bank Online Beta (August 4, 2022)
Security Bank Online Beta (mobile app and web) is currently undergoing system maintenance.
We’re sorry again for this unexpected downtime. We’re working on finishing the maintenance as fast as possible.
We appreciate your understanding.
Scheduled system activity
Please be informed that Security Bank ATMs and CAMs will have a scheduled system activity from July 23 (Saturday) to July 24, 2022 (Sunday). They will be temporarily unavailable on July 24, 2022 (Sunday) from 12:00 am to 8:00 am.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
We’ve updated our Cashback Platinum Supplemental Terms and Conditions
Starting September 8, 2022, Complete Cashback Platinum Mastercard cardholders may convert single-receipt purchases of at least PHP5,000 into installments for up to 24 months.
For more details, visit our official website for the updated Supplemental Terms and Conditions. To go to the page, copy this address and paste it directly into your browser: https://www.securitybank.com/personal/credit-cards/rebate/complete-cashback-platinum-mastercard/#terms
Thank you.
Scheduled system maintenance
Please be informed that we will have a scheduled system maintenance from July 9 (Saturday) to July 10, 2022 (Sunday).
During this period, the following will be temporarily unavailable on July 10, 2022 (Sunday) from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- Security Bank DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online transactions and POS
- Website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Non-Payroll Cash Card Closure Advisory
As we have announced the discontinuation of all Security Bank Cash Cards on October 1, 2021, all Non-Payroll Cash Cards are now officially closed as of May 25, 2022.
You may still claim your Cash Card balance, subject to applicable fees, at any Security Bank branch.
Prior to your branch visit, please call our Customer Service hotline at (02) 8887-9188 or 1-800-1-888-1250 (Toll-free for PLDT hotline). You may also fill out this form to pre-process your withdrawal request.
Thank you and stay safe.
Our Customer Service Hotline is temporarily inaccessible.
We are currently experiencing some technical issues with our service provider affecting our Customer Service Hotline. We sincerely apologize for this inconvenience. In the meantime, you may reach us via email, chatbot or social media.
Bank Accounts and Deposits: [email protected]
Credit Cards: [email protected]
Thank you for understanding.
BusinessPlus Checking Account Advisory
To our valued clients,
Effective July 1, 2022, we are pleased to announce that we will be lowering the minimum maintaining balance of BusinessPlus Checking Account from P50,000 to P25,000.
For questions or clarifications, please reach out to your Relationship Manager, TBG Sales Managers or branch of account.
Thank you.
Update on Interest Rates for Checking and Savings Accounts to take effect on March 01, 2022
Please be informed of the changes in interest rates for the following products beginning March 1, 2022.
*Active
Product | From | To | |
All Access* | 0.0625% | 0.0675% | |
Money Builder* | 0.05% | 0.0675% | |
Monthly Bonus | 0.07% | 0.10% | |
Quarterly Bonus | 0.07% | 0.10% | |
Easy Savings* | 0.05% | 0.0675% | |
Jr. One Savings* | 0.125% | 0.0675% | |
eSecure* (eSS) | |||
PHP 5,000- 49,999 | 0.0650% | 0.0675% | |
PHP 50,000- 99,999 | 0.0650% | 0.0675% | |
PHP 100,000- 999,999 | 0.0700% | 0.0700% | |
PHP 1M- 4.99M | 0.0740% | 0.0740% | |
PHP 5M and up | 0.0740% | 0.0740% |
**Discontinued since July 2014
Product | From | To |
All-in-One Checking Account (AIOCA)** | 0.10% | 0.0675% |
Regular Checking with Interest** | 0.10% | 0.0675% |
CheckOne** | 0.20% | 0.0675% |
CheckPower** | 0.20% | 0.0675% |
ISIC** | 0.25% | 0.0675% |
SSS Pensioners Savings** | 0.10% | 0.0675% |
Peso SA – Passbook** | 0.10% | 0.0675% |
Peso SA – ATM** | 0.10% | 0.0675% |
ATM Plus Account** | 0.10% | 0.0675% |
CheckRight** | 0.25% | 0.0675% |
PESO SAVINGS A/C-STATEMENT** | 0.10% | 0.0675% |
PESO SAVINGS ACCOUNT – ATA** | 0.10% | 0.0675% |
Adjusted branch hours in Luzon
To ensure the safety of all our customers and staff, our Luzon branches will close at 3:00 pm from January 10 to January 14, 2022. For your convenience, you may use Security Bank Online through web or mobile app for your simple banking transactions. Let’s continue to observe health and safety protocols, and get better together. Thank you for understanding.
Branch schedule in areas affected by Typhoon Odette (as of Dec 19, 2021)
Due to severe weather conditions brought by Typhoon Odette, please be informed that our Kabankalan, Negros Occidental Branch will be temporarily closed starting tomorrow, December 20 (Monday), until further notice. Meanwhile, all our branches in Cebu, Tagbilaran, and Surigao will observe shortened banking hours until 1:00 pm. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188. You may also email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
For your safety, we encourage you to use our online banking platforms such as Security Bank Online and mobile app to perform your banking transactions. Thank you for your understanding.
Please be advised that the new Late Payment Fee implementation for all consumer loan products has been moved from September 19, 2021, to October 25, 2021. Kindly see the summary of fees per product below posted last July 21, 2021.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
Please be advised that effective October 18, 2021, a reinstatement fee of PHP 200 will be charged to previously past due accounts and canceled cards that have been reinstated. Visit this link for the full details. Thank you and keep safe.
Effective July 12, 2021, we’ve extended our over-the-counter check clearing cut-off time to 3:30 pm. For your convenience, please make your checkdeposits before the cut-off time.
Update on late payment fees for all consumer loans products (July 21, 2021)
Please be advised that effective September 19, 2021, Security Bank will be implementing the following changes in the Late Payment Fees for all consumer loan products.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
We encourage you to settle your monthly amortizations on time to avoid incurring late payment fees. For any inquiry regarding the change in penalty fee, you may click this link https://bit.ly/asksbloans. Should there be no response to this advisory within thirty (30) days from receipt of this advisory, we shall deem the same as acceptance and consent to the change in penalty fees. For further assistance, you may call our Customer Service Hotline at (02) 8887-9188 from 8 am to 5 pm. Thank you.
Adjusted banking hours (June 1, 2021)
Effective June 1, 2021, and until further notice, all Security Bank branches will be open from 9:00AM to 4:00PM. Operating hours of branches inside malls may differ. For your convenience, we encourage you to bank from home via Security Bank Online and mobile app. Thank you and stay safe.
InstaPay advisory (May 20, 2021)
Please be informed that InstaPay is temporarily unavailable. We apologize for the inconvenience this may be causing you. Thank you for understanding.
Adjusted banking hours in NCR Plus (May 17 to 31, 2021)
All branches within the NCR Plus area will be observing adjusted banking hours of 9:00AM to 3:00PM from May 17 to 31, 2021. Operating hours of branches inside malls may differ. Branches in other areas will follow existing operating hours unless mandated by local government ordinances or the Bankers Association.
InstaPay Fees remain waived except for Easy Savings Account
We would like to remind you that effective May 1, 2021, a transfer fee of P25 for each InstaPay transaction will be charged when using your Easy Savings account. If your Security Bank mobile app still displays a transfer fee of P0.00, the correct fee of P25 will be collected and should reflect on your account within 1-2 banking days. Sending money via InstaPay is still FREE when using other accounts such as All Access Checking, Build Up Savings, etc. If you are a Gold Circle or Wealth Management client, your InstaPay transaction fee remains waived regardless of account used.
Waived InstaPay Fees until April 30, 2021 only
Starting May 1, 2021 a fee of PHP25 will be charged to Easy Savings accountholders for each transaction using Instapay via Security Bank Online app. The fee will be deducted within 1-2 banking days. *Instapay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders.
System activity due to implementation of Acquirer Based Fee Charging model in all Bancnet ATMs
- Sending and Receiving InstaPay
- POS and Online Purchases
- All Security Bank ATMs
Update on transfer fees for InstaPay Starting April 21, 2021, a fee of PHP 25 will be charged to Easy Savings accountholders for each transaction using InstaPay. The fee will be collected within 1-2 banking days. InstaPay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders. Thank you and stay safe.
Changes to Easy Savings Account to take effect on May 5, 2021
The following changes will be applied to our Easy Savings Account beginning May 5, 2021.
FROM | TO | |
Over the Counter Fees | P100 | P200 |
Minimum Maintaintaining Balance | P5,000 | P10,000 |
Please be guided accordingly. Thank you and stay safe. Scheduled system activity advisory (March 7, 2021) Please be informed that Security Bank will have a scheduled system activity on March 7, 2021 (Sunday), 12:00AM to 4:00PM. During this period, DigiBanker 2.0 will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you.
EDSA People Power anniversary advisory
All our branches nationwide will be closed on February 25, 2021 (Thursday), in observance of the EDSA People Power Revolution Anniversary, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:
- Credit Cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
InstaPay advisory
Please be advised that InstaPay transfers to the following banks will be temporarily unavailable today (Feb 9), from 12pm to 3pm due to Bancnet’s system maintenance activity.
- Sterling Bank of Asia
- GXI (GCash)
- Equicom Savings Bank
- Bank of Commerce
- Philippine National Bank
- Philippine Savings Bank
- GrabPay Philippines ING
To avoid inconvenience, we encourage you to perform your transactions after the maintenance window. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm. Thank you and stay safe.
ATM fees collection advisory
Beginning April 7, 2021, we will no longer collect fees for ATM withdrawals and balance inquiries made in other banks’ ATMs. Instead, transaction fees will be collected by the bank that owns the ATM you are using (ATM owner). Non-SB ATM cardholders who use our ATMs will be charged the following fees :
- PHP15 per Withdrawal
- PHP2 per Balance Inquiry
If you are a Gold Circle or Wealth Management client, ATM withdrawal fees that may appear on your account balance when using other local banks’ ATMs will be reversed on the next banking day. Thank you and stay safe.
Waived transfer fees for InstaPay is extended until March 31, 2021
We are pleased to inform you that we have extended our waived transfer fees for InstaPay until March 31, 2021. Continue sending money to other bank accounts for FREE when using your Security Bank mobile app. We also encourage you to continue using our alternative channels for your banking needs. Thank you and stay safe.
Excess credit balances advisory (November 27, 2020)
Please be informed that effective November 27, 2020, any overpayment or excess credit balances on your Security Bank Mastercard shall be governed by the Bank’s overpayment policy as outlined in Section 9 of our Credit Cards’ Terms and Conditions. “As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances may be subject to monitoring and reporting requirements under the IRR of AMLA, as amended.” Please be guided accordingly.
Bills payment advisory (November 19, 2020)
Please be informed that we are experiencing some technical issues with select Bills Payment merchants. Payment to the following billers are temporarily unavailable until further notice:
- Air Asia
- BPI Credit Card
- Grab
- Manila Electric Company (Meralco)
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National Bureau of Investigation (NBI)
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PayExpress/Paynamics
- Philippine Airlines
- Professional Regulation Commission (PRC)
- SSS Contributions
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St Luke’s Extension Clinic
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Taft Property Venture Development
We sincerely apologize for the inconvenience this may have caused you. We will update you as soon as bills payment to these merchants become available. Thank you for your understanding.
Security Bank Online and Mobile App advisory (November 22 and 28, 2020)*
Please be informed that Security Bank will have scheduled system activities on the following dates:
- November 22, 2020 (Sunday), from 2:00AM to 4:30AM
- November 28, 2020 (Saturday), 10PM, to November 29, 2020 (Sunday), 6AM
During these periods, Security Bank Online (SBOL) and Mobile App will be temporarily inaccessible. We encourage you to perform your transactions before or after the activity to avoid inconvenience. Thank you for your understanding. *This post was updated to reflect new schedules. Please be guided accordingly.
Check clearing advisory (November 13, 2020)
Pursuant to PhilPass Advisory No. BPU-2020-105A, we will implement normal check clearing today. Our cut-off time is at 12:30PM. All check deposits received from yesterday November 12 until 12:30PM today will be sent to clearing. Thank you.
InstaPay advisory
Please be informed that InstaPay remains unavailable. We apologize for the inconvenience this may have caused you. We will update you as soon as it becomes available. Thank you for understanding.
Check clearing advisory
Please be advised that following PhilPaSS Advisory No. BPU-2020-104, check clearing operations will be suspended for tomorrow November 12, 2020. Your check deposits today and tomorrow will be sent to clearing on Friday, November 13, 2020. Thank you and stay safe.
Security Bank Mobile and Mobile App system maintenance advisory (November 10, 2020)
Please be informed that we will run a system maintenance activity on November 10, 2020, from 8:00PM to 10:00PM. During this period, Security Bank Online Banking and Mobile App will momentarily be unavailable. InstaPay will remain unavailable until November 11, due to additional tests and fixes on the feature. Kindly perform any urgent online banking transaction ahead of time to avoid any inconvenience. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. Thank you.
Bills payment advisory (November 5, 2020)
Please be informed that we are currently experiencing some technical issues with our Bills Payment feature on SBOL and Mobile App. We sincerely apologize for the inconvenience this may have caused you.
System maintenance advisory
We encountered some technical difficulties in our ATMs today, October 30, 2020 (Friday). We sincerely apologize for the inconvenience this may have caused. For all ATM transactions that did not push through today, please be informed that we have begun crediting back to affected accounts. We expect to complete this within 48 hours. Should you need immediate access to these funds, we will open select branches tomorrow, October 31 (Saturday), to assist you in your banking needs.
REGION | AREA | BRANCH 1 |
Region 1 | Area 01 | Sta. Elena |
Region 1 | Area 02 | UST Malate Espana |
Region 1 | Area 03 | Navotas Valenzuela |
Region 1 | Area 04 | Divisoria Sto. Cristo |
Region 2 | Area 05 | Pasong Tamo Ext. Chino Roces Guadalupe Reposo |
Region 2 | Area 06 | Alabang Acacia Sucat |
Region 2 | Area 07 | Aseana Square Imus |
Region 2 | Area 08 | Market Market Fort Grand Hamptons Fort Fairways Fort Triangle Morgan Suites |
Region 2 | Area 09 | Calamba Crossing Sta. Rosa Greenfield |
Region 2 | Area 10 | Lipa Medix Hospital Lima |
Region 2 | Area 11 | Angeles Balanga Olongapo Clark Medical City Clark Angeles Tarlac San Fernando – Dolores San Fernando |
Region 2 | Area 13 | Ayala Rufino Medical Plaza Dela Rosa, Salcedo Bel Air Herrera Paseo de Roxas |
Region 2 | MOB | Main Office Branch |
Region 3 | Area 15 | Silver City |
Region 3 | Area 16 | Capitol Commons Pasig Boulevard Pasig C. Raymundo Pasig Mercedes Ave. Pasig Santolan Valle Verde |
Region 3 | Area 17 | Mandaluyong Greenfield Mandaluyong – Edsa Boni Avenue |
Region 3 | Area 18 | Congressional Congressional Tower |
Region 3 | Area 19 | E. Rodriguez SLMC Quezon Ave – South Triangle G. Araneta |
Region 3 | Area 20 | Don Antonio Heights |
Region 3 | Area 21 | Montalban Marikina Sumulong Taytay Ortigas Extension Antipolo Marikina-Gil Fernando |
Region 3 | Area 22 | Alimall Cubao Eastwood |
Region 3 | Area 23 | Promenade Greenhills |
Region 4 | Area 24 | Cebu Business Park Mandaue North Road |
Region 4 | Area 26 | Davao Rizal Davao Monteverde Davao Bajada Tagum Panabo Digos |
Region 4 | Area 28 | Bacolod Lacson Bacolod Mandalagan Iloilo Ledesma Iloilo Business Park |
Region 4 | Area 29 | General Santos – Pioneer |
For the safety of our customers and employees, everyone entering our branches is required to wear a face mask and a face shield. Thank you for your understanding.
DigiBanker advisory
Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from November 7, 2020, 10 PM, to November 8, 2020, 6 AM. During the said activity, the following will be unavailable:
- Payroll facility
- Automatic Credit Arrangements
- Automatic Debit Arrangements
- eGov facility
- All corporate banking functionalities
To avoid any inconvenience, we encourage you to perform your transactions before or after the activity. Thank you.
Extended systems maintenance advisory (October 27, 2020)
Please be informed that Security Bank’s scheduled debit card management system upgrade today, October 27, 2020 (Tuesday), will be extended and will affect access to the following until 4:00PM :
- Security Bank Online and Mobile App
- Security Bank DigiBanker
- IVRS, Salary Advance, InstaPay and PESONet
In the meantime, you may already use your Debit Card and Cash Card in all ATMs. You may also proceed to any Security Bank branch for your banking needs. We will send out another advisory as soon as these systems become available. Thank you.
Cash card advisory
BSP Circular No. 706: Updated Anti-Money Laundering Rules and Regulations requires all Cash Cards to have updated cardholder information.
Kindly update your customer information at any Security Bank branch on or before September 21, 2020.
All Cash Cards that are non-compliant will be blocked by the third week of September 2020.
Thank you.
New policy on check encashment and deposit We would like to update you on a new policy regarding check encashment and deposit. In compliance with the Philippine Clearing House Corporation’s (PCHC) Memorandum Circular 3616, we are no longer accepting checks with the following:
- Erasure/s on the account number
- Two account numbers are written
- Dorsal Deposit Information (DDI) for another bank is indicated
PCHC has set these additional guidelines as part of the effort to improve check clearing for clients’ convenience and security. Please be guided accordingly. Suspension of select OTC transactions Security Bank’s priority is the protection, security, and welfare of our employees and clients. In light of COVID-19 and the Luzon-wide enhanced community quarantine, our branches will temporarily suspend the following over-the-counter transactions starting March 30, 2020:
- Cash withdrawals of less than P50,000 for ATM cardholders
- Bills Payments
As we implement these measures to reduce face-to-face interactions, we have also made it easier to withdraw from ATMs and pay bills online:
- We’re waiving ALL ATM Withdrawal Fees (even from non-Security Bank ATMs)
- We increased the Daily ATM Withdrawal limit to P50,000
- Bills payment can be done via ATM or Security Bank Online
Read the full advisory here: Suspension of Select OTC Transactions We encourage everyone to follow quarantine guidelines, maintain personal hygiene, and practice social distancing. Waived money transfer fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving fees on the following until further notice: Where applicable, this will be applied to both retail (via Security Bank Online) and corporate clients (via Digibanker, excluding corporate clients with proprietary front-end systems).
- PESONet
- Instapay
- eGiveCash
Read the full advisory here: Waived Money Transfer Fees Thank you and please stay safe. Waived ATM withdrawal fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving all ATM withdrawal fees (even from non-Security Bank ATMs) until further notice. This means that you may withdraw from any bank’s ATM using your Security Bank ATM card and fees won’t apply. This is applicable nationwide. Read the full advisory here: Waived ATM Withdrawal Fees Thank you and please stay safe. Salary Advance payment extension Security Bank’s priority is the protection, security, and welfare of our employees and clients. That’s why, in the light of the Enhanced COVID-19 Quarantine, we’re extending payment due dates for Salary Advance (SALAD) Loans. All customers with Salary Advance (SALAD) whose payment status is current (with no past due balance) as of March 16, 2020 and payment due date is from March 26 to April 14, 2020 will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date. Read the full advisory here: SALAD Payment Extension Thank you and please stay safe. Loan & credit card payment extension In compliance with the Bayanihan Act, all customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose loans with ORIGINAL payment due dates that fall within the government-mandated Community Quarantine (ECQ, MECQ) period from March 17 to May 31, 2020 are granted a loan payment extension. We’re extending payment due dates as follows:
Original Due Date | Loan Extension Period |
March 17 to March 31 | extended by 90 days |
April 1 to April 30 | extended by 60 days |
May 1 to May 31 | extended by 30 days |
Read the full advisory here: Loan and Credit Card Payment Extension Thank you and stay safe. COVID-19 banking advisory (March 17, 2020) Security Bank’s priority is the protection, security, and welfare of our employees and clients. To ensure we are able to provide essential financial services during the Luzon-wide enhanced community quarantine, starting on March 17, 2020, we will:
- Open select branches in Luzon
- Shorten branch hours to 3pm
- Deploy a skeletal workforce to support banking operations
- Increase sanitation efforts at branches and offices
Visayas and Mindanao operations are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches, click here: List of Open Branches Thank you and stay safe. COVID-19 banking advisory (March 16, 2020) In the midst of COVID-19, your safety is our utmost priority. All banking services such as access to ATMs, CAMs, Security Bank Online, Digibanker and our branches will continue uninterrupted. Our branches are open to serve you but we encourage you to use Security Bank Online and Our Mobile App Visit www.securitybank.com.ph/maps/ for locations of our ATMs and CAMs and branch updates. You can contact our BetterBanking specialists through our Customer Service Hotline at 8887-9188 or email at [email protected]. Please stay safe. Fraud prevention advisory We are committed to your financial safety. As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords. If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request. Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc. If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate. If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88. Thank you. Increase in maximum ATM withdrawal and POS transaction Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.
CHANNELS | FROM | TO |
ATM Withdrawal | PHP 40,000 for 2 days | PHP 50,000 per day |
Point-of-Sale (POS) Transaction | PHP 40,000 per day | PHP 100,000 per day |
Purchases using your debit/ATM card | PHP 40,000 per day | PHP 100,000 per day |
Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.
Our hotline number has been updated
8-DIGIT MIGRATION ADVISORY The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful. As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:
- Customer Service Hotline: 8887-9188
- Head Office Trunkline: 8867-6788
eGive Cash changes Heads up, eGiveCash users! In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection. What do you need to keep in mind?
- New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
- Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
- Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
- Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.
Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS. Check Date Format In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted. Numericformat in month-day-year sequence regardless of separator: Alphanumeric format
FOR STRICT COMPLIANCE
Scheduled System Activity (October 24-25, 2023)
Please be informed that we will have a scheduled system activity from Tuesday, October 24, 2023 at 11:00 pm until Wednesday, October 25, 2023 at 4:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Mobile and Online (mobile and web)
Scheduled System Activity (October 21-22, 2023)
Please be informed that we will have a scheduled system activity from Saturday, October 21, 2023 at 10:00 pm until Sunday, October 22, 2023 at 6:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 21, 2023:
- 10:00 pm to 6:00 am (Sunday, October 22, 2023):
- Outgoing and incoming transfers with other banks via InstaPay
- 10:00 pm to 6:00 am (Sunday, October 22, 2023):
- Sunday, October 22, 2023:
- 12:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- DigiBanker
- 12:00 am to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activities (October 14-15, 2023)
Please be informed that we will have scheduled system activities on Saturday, October 14, 2023 and Sunday, October 15, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 14, 2023:
- 12:15 am to 4:45 am:
- Security Bank QR Pay
- 12:15 am to 4:45 am:
- Sunday, October 15, 2023:
- 10:00 pm (Saturday, October 14, 2023) to 7:00 am:
- InstaPay on Security Bank Mobile and Online (mobile and web) and DigiBanker 2
- 12:30 am to 7:00 am:
- Security Bank Mobile and Online (mobile and web)
- DigiBanker 2
- 10:00 pm (Saturday, October 14, 2023) to 7:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activities (October 7 and 8, 2023)
Please be informed that we will have scheduled system activities on Saturday, October 7, 2023 and Sunday, October 8, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, October 7, 2023:
- 12:00 am to 6:00 am:
- eGiveCash (eGC)
- 12:00 am to 6:00 am:
- Sunday, October 8, 2023:
- 11:00 pm (Saturday, October 7, 2023) to 6:00 am:
- Trade and Supply Chain Portal
- InstaPay on Security Bank Mobile and Online (mobile and web)
- 1:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- 1:00 am to 10:00 am:
- eKYC
- 11:00 pm (Saturday, October 7, 2023) to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Adjusted banking hours of CDO-Limketkai Branch (October 21, 2023)
To our valued clients,
Please be informed that effective on October 21, 2023, CDO-Limketkai branch will be open from 9:00 am to 4:30 pm, Monday to Friday.
Scheduled System Activities (September 23-24, 2023)
Please be informed that we will have scheduled system activities from Saturday, September 23, 2023 until Sunday, September 24, 2023.
- From 12:00 am to 2:00 am on Saturday, September 23, 2023, the following applications and services will be temporarily unavailable:
- Security Bank Mobile and Online (mobile and web)
- eKYC
- From 10:00 pm on Saturday, September 23, 2023 until 9:00 am on Sunday, September 24, 2023, the following applications and services will be temporarily unavailable:
- DigiBanker 1 & 2
- eGiveCash (eGC)
- eKYC
- Hotline
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank Mobile and Online (mobile and web)
- Security Bank QR Pay
- Trade and Supply Chain Portal
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (September 18, 2023)
Please be informed that we will have a scheduled system activity on September 18, 2023, from 12:00 AM to 2:00 AM.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (SBOL 2) Mobile App
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Advisory: Always protect yourself from fraudsters pretending to be from Security Bank
To our valued customers,
For the safety of your account, please transact only with authorized Branch personnel stationed in our branch’s counter areas/desks during banking hours to avoid any unauthorized transactions.
You may also reach out through our other official channels for your inquiries and concerns:
- Call our Customer Service Hotline at (02) 8887-9188
- Email us at [email protected]
- Enroll and transact anytime with Security Bank Online (SB Online)
- Message us at our official Security Bank Facebook page
Please be guided accordingly.
Thank you.
We’ve updated our Terms and Conditions for our Deposit Products
Revised the provisions below::
JOINT ACCOUNTS
In the payment of funds or transaction of other business on the account, during the lifetime of all the joint accountholders, the BANK shall follow the authority given by the Depositors in the ADF thus, any one, any two, any three, all, etc. Any of the Depositors may deposit and endorse for deposit in the account, checks, drafts, bills of exchange and/or other instruments for the payment of money payable or purporting to belong to any one or more of the Depositors. The BANK is authorized to honor and pay any debit from the account instruction, issued checks or other written orders by any one, any two, or all of the Depositor/s in accordance with the authority so given by them in the ADF, all without the need of inquiry by the BANK as to the use or disposition of the funds so withdrawn. The Depositors are jointly and severally liable for the payment of any obligation to the BANK in connection with the operation of the account.
For Bank Certification, the request should be signed by ALL signatories if not all accountholders will be reflected therein.
In the event of death of a Depositor, the BANK shall freeze or hold any withdrawal from an account maintained by such Depositor upon knowledge of said Depositor’s death. The release of the hold shall be subject to the submission of the other requirements of the BANK for deceased Depositor accounts and collection of 6% FWT from the total proceeds, as may be applicable, pursuant to R.A. 10963 (TRAIN LAW) and its implementing rules and regulations.
This change will take effect on November 10, 2023. To view the updated Terms and Conditions, copy this address and paste it directly into your browser:
– https://www.securitybank.com/wp-content/uploads/2023/09/Terms-and-Conditions-Individual-as-of-11.10.2023-v2.pdf
– https://www.securitybank.com/wp-content/uploads/2023/09/Terms-and-Conditions-Sole-Prop.-I-Business-11.10.2023-v2.pdf
Please be guided accordingly.
Thank you.
Scheduled System Activities (September 9 and 10, 2023)
Please be informed that we will have scheduled system activities on Saturday, September 9, 2023 and Sunday, September 10, 2023.
During this period, the following applications and services will be temporarily unavailable:
- Saturday, September 9, 2023:
- 12:00 am to 3:00 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- 12:00 am to 6:00 am:
- Security Bank Mobile and Online (mobile and web)
- 4:00 am to 5:15 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank QR Pay
- 12:00 am to 3:00 am:
- Sunday, September 10, 2023:
- 12:00 am to 6:00 am:
- eGiveCash (eGC)
- 4:00 am to 5:15 am:
- Payment channels (e.g., InstaPay, PESONet, etc.)
- POS and online transactions
- Security Bank ATMs, ATMs with Cash Deposit (ATM CD), and Cash Acceptance Machines (CAMs)
- Security Bank debit and credit cards
- Security Bank QR Pay
- 12:00 am to 6:00 am:
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
An update on Peso RTGS Operation (September 1, 2023)
To our valued clients,
Please be informed that the Bangko Sentral ng Pilipinas (BSP) and the Philippine Clearing House Corporation (PCHC) have announced no clearing and settlement for today, Friday, September 1, 2023. Our branches will continue to accept check deposits today but will be safekept only for processing on Monday, September 4, 2023, for clearing on Tuesday, September 5, 2023.
Late check deposits yesterday, Thursday, August 31, 2023 will be cleared on Monday, September 4, 2023.
Thank you.
Holiday Advisory (August 28, 2023)
To our valued clients,
All our branches nationwide will be closed on August 28 (Monday) in observance of National Heroes Day, per Malacañang Proclamation No. 90.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you.
Scheduled System Activity (August 26-27, 2023)
Please be informed that we will have a scheduled system activity from Saturday, August 26, 2023 at 10:00 pm until Sunday, August 27, 2023 at 7:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- Salary Advance
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- Corporate website
- Branches
- Payroll
- SALAD
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (August 21, 2023)
To our valued clients,
All our branches nationwide will be closed on August 21 (Monday) in observance of Ninoy Aquino Day, per Malacañang Proclamation No. 90.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you.
Scheduled System Activity (August 20, 2023)
Please be informed that we will have a scheduled system activity on Sunday, August 20 from 2:00 am to 8:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
All Security Bank ATMs will remain accessible. However, ATM withdrawals will be limited to PHP10,000 per transaction during this period.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Extended Scheduled System Activity (August 6, 2023)
To our valued clients,
Our scheduled system activity today August 6, 2023 (Sunday) has been extended. As such, the following will be temporarily unavailable (until 12:00 pm):
- Security Bank Online (web and mobile app)
For concerns and queries, please contact our Customer Service Hotline (02) 8887-9188.
Scheduled System Activity (August 6, 2023)
Please be informed that we will have a scheduled system activity on Sunday, August 6, 2023 from 12:00 am to 9:00 am.
During this period, the following applications and systems may be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- Salary Advance (SALAD)
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- eKYC
- Corporate website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (August 5, 2023)
Please be informed that we will have a scheduled system activity on Saturday, August 5, 2023 from 2:00 am to 6:00 am.
During this period, the following will be temporarily unavailable:
- eGiveCash (eGC)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Branch Advisory (July 28, 2023)
To our valued clients, please be informed that the following branch will be closed today, July 28 (Friday) due to the monsoon enhanced by Typhoon Egay:
- Bocaue
The following branches will have shortened hours:
- Balanga (until 1:30 pm)
- Baliwag (until 2:30 pm)
- Malolos (until 2:30 pm)
Branch Advisory (July 26, 2023)
To our valued clients, please be informed that the following branches will be closed today, July 26 (Wednesday), due to Typhoon Egay:
- Baguio-BGH
- Cauayan
- Dagupan
- Dagupan-Lucao
- Laoag
- Santiago
- Tuguegarao
- Tuguegarao Buntun
- Vigan
The following branches will have shortened hours:
- Baguio (until 12:00 pm)
- La Trinidad (until 12:00 pm)
- La Union (until 12:00 pm)
- Urdaneta (until 12:00 pm)
Branch Advisory (July 25, 2023)
To our valued clients, please be informed that the following branches will be closed today, July 25 (Tuesday), due to Typhoon Egay:
- Tuguegarao
- Tuguegarao Buntun
Branch Advisory (July 24, 2023)
To our valued clients, please be informed that all our Bulacan branches will be closed today, July 24 (Monday), in compliance with the suspension of work declared by the local government of Bulacan due to inclement weather:
- Baliwag
- Bocaue
- Malolos
- Meycaucayan
- Plaridel
- Sta. Maria
Branch Advisory (July 24, 2023)
To our valued clients, please be informed that all our branches nationwide will be open on July 24 (Monday) to deliver you BetterBanking service. Normal banking hours will be observed.
System Activity Update (July 22, 2023)
To our valued clients, please be informed that our Security Bank Online app is now fully functioning. Once again, we apologize for the inconvenience and look forward to serving you better.
List of Open Branches on July 22, 2023
Branch | Banking Hours | Address |
A. LINAO-PACO | 9:00am to 4:30pm; Monday to Friday; 10:00am to 3:00pm; Saturday | Units 1644 and 1646 along Angel Linao St., Paco, Manila |
ALABANG ACACIA | 9:00 A.M. to 1:00 P.M. Saturday | Ground Floor, Kingston Tower, Acacia Avenue, Madrigal Business Park, Alabang, Muntinlupa City |
ALIMALL | 10:00 A.M. to 5:30 P.M.; Monday to Saturday | Level 2 Alimall, P. Tuazon St., Cubao, Quezon City |
ANGELES | 9:00 A.M. to 1:00 P.M. Saturday | SBC Building, McArthur Highway, Balibago, Angeles City |
AYALA MALLS MANILA BAY | 10:00 A.M. to 2:00 P.M. Saturday | Space 2022, 2nd Floor, Ayala Malls Manila Bay, Macapagal Boulevard corner Aseana Avenue, Paranaque City |
BACOLOD-NORTH DRIVE | 9:00 A.M. to 4:30 P.M. Monday to Friday; 9:00 A.M. to 3:00 P.M. Saturday | SBC Building, BS Aquino Drive corner Hilado Extension, Bacolod City |
BAGUIO | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm Saturday | SBC Building, Abanao Street corner Shagem Street, Baguio City |
BLUMENTRITT | 9:00am to 4:30pm; Monday to Friday; 9:30 am to 2:30 pm Saturday | Chinese Gen. Hospital Comp., Blumentritt corner Aurora Blvd., Sta. Cruz, Manila |
CABANATUAN | 9:00 A.M. to 1:00 P.M. Saturday | Dr. D Building, Del Pilar Street, Cabanatuan City, Nueva Ecija |
CALAMBA-CROSSING | 9:00 A.M. to 1:00 P.M. Saturday | National Highway, Calamba, Laguna |
CDO-LIMKETKAI | 9:00 am – 4:30 PM Monday-Friday; 10:00 AM-3:00 PM Saturday | 1st level, East Concourse Annex Bldg., Limketkai Mall, Cagayan de Oro City |
CEBU-BUSINESS PARK | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | Unit 1,2 & 3, Philam Life Center Cebu, Cardinal Rosales Avenue corner Samar Loop, Cebu Business Park, Cebu City |
CIRCUIT CITY-MAKATI | 10:00 A.M. to 2:00 P.M. Saturday | Unit L2035, Level 2, Ayala Malls Circuit, Circuit Makati Hippodromo Street, Carmona, Makati City |
CONGRESSIONAL TOWER | 9:00 A.M. to 1:00 P.M. Saturday | Congressional Town Center, No. 23 Congressional Avenue, Brgy. Bahay Toro, Quezon City |
DASMARIÑAS | 9:00 A.M. to 1:00 P.M. Saturday | Gen. Emilio Aguinaldo Highway., Dasmariñas, Cavite |
DAVAO-MONTEVERDE | 9:00am to 4:30pm; Monday to Friday; 12:00nn to 4:00pm; Saturday | Monteverde corner Bruno Gempesaw Sts., Davao City |
DAVAO-RIZAL | 9:00 A.M. to 4:30 P.M. Monday to Friday; 12:00nn to 4:00pm; Saturday | GF, Philam Life Building, Rizal Street, Davao City |
DEL MONTE | 9:00 A.M. to 1:00 P.M. Saturday | G/F SBC Bldg., Lot 19-B Blk 344 Del Monte Avenue, Quezon City |
DILIMAN-MATALINO | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm Saturday | GF, PM Apartments, No. 24 Matalino Street, Brgy. Central, Diliman, Quezon City |
E. RODRIGUEZ-SLMC | 9:00 A.M. to 1:00 P.M. Saturday | Units 104 to 107 Medical Arts Building (MAB), St. Luke’s Medical Center, E. Rodriguez Sr. Avenue, Quezon City |
EASTWOOD | 9:00 A.M. to 1:00 P.M. Saturday | Unit LG3-5 to Unit LG3-6, Ground Floor Le Grand 3, E-Commerce Avenue, Eastwood, Quezon City |
FORT BONIFACIO-SLMC | 9:00am to 5:30pm; Monday to Saturday | Ground Floor, Medical Arts Building, St. Luke’s Medical Center, Fort Bonifacio Global City, Taguig |
GENERAL SANTOS | 9:00am to 4:30pm; Monday to Friday; 12:00pm to 4:00pm; Saturday | Lot 1341 Ireneo Santiago Blvd., General Santos City |
ILOILO JARO | 9:00 A.M. to 4:30 P.M. Monday to Friday,
9:00 A.M. to 3:00 P.M. Saturday |
Westwood Building, #422 E. Lopez Street, Brgy. Luna Jaro, 5000, Iloilo City |
LAGRO | 9:00 A.M. to 1:00 P.M. Saturday | Km. 21 Quirino Highway, Lagro, Quezon City |
LIPA MEDIX HOSPITAL | 9:00 A.M. to 1:00 P.M. Saturday | GF, Old MAB, Lipa Medix Hospital, National Highway, Lipa City, Batangas |
LUCENA | 9:00 A.M. to 1:00 P.M. Saturday | Doña Cristina Bldg., corner Tagarao & Merchan Sts., Lucena City |
MAIN OFFICE BRANCH (MOB) | 9:00 A.M. to 1:00 P.M. Saturday | 6776 Ayala Avenue, Makati City |
MALOLOS | 9:00 A.M. to 1:00 P.M. Saturday | G/F Feliza Jazz Bldg., Mac Arthur Highway, Sumapang Matanda, Malolos City, Bulacan |
MANDALUYONG | 9:00 A.M. to 1:00 P.M. Saturday | GF, Shaw Center Mall, No. 360 Shaw Boulevard, Barangay Addition Hills, Mandaluyong City |
MANDAUE-NORTH ROAD | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | 31 J.P Rizal St. Insular Square, Brgy. Tabok, Mandaue City |
MARIKINA | 9:00 A.M. to 4:30 P.M. Monday to Saturday | Bayan-Bayanan Avenue, Concepcion, Marikina |
MARKET! MARKET! | 9:30am to 5:00pm; Monday to Friday; 10:30am to 4:00pm; Saturday | 157-AG/F, Market! Market! Mall, Bonifacio Global City, Taguig |
ONGPIN | 9:00 A.M. to 1:00 P.M. Saturday | G/F Strata Gold, 738 Ongpin St., Binondo, Manila |
PASIG C. RAYMUNDO | 9:00 A.M. to 1:00 P.M. Saturday | The Quorum Center, C. Raymundo Ave., Caniogan, Pasig City |
PROMENADE-GREENHILLS | 9:00am to 4:30pm; Monday to Friday; 10:30am to 2:30pm Saturday | Unit No. 107 Ground Floor, Greenhills Promenade 3, Greenhills Shopping Center, San Juan City |
ROBINSONS MAGNOLIA | 10:00 A.M. to 5:30 P.M. Monday to Friday; 10:00 A.M. to 2:00 P.M. Saturday | Ground floor Unit 107, 2047 Robinsons Magnolia, Aurora Boulevard corner Dona Hemady and N. Domingo Streets, New Manila, Quezon City |
SAN FERNANDO | 9:00 A.M. to 1:00 P.M. Saturday | G/F Doña Sevilla Building, McArthur Highway, Brgy. Dolores, San Fernando City, Pampanga |
SAN JUAN-F. BLUMENTRITT | 9:00 A.M. to 1:00 P.M. Saturday | One Roxas Square Building, F. Roxas cor. F. Blumentritt, San Juan City |
San Lorenzo Place | 10:00 A.M. to 2:00 P.M. Saturday | Second Floor, B31-B32 San Lorenzo Place Mall, Makati City |
SHANGRI-LA PLAZA EAST WING | 10:00 AM – 5:30 PM Monday-Friday; 10:00 AM to 3:00 PM Saturday | Unit 1001B, Lower Ground Level, East Wing, Shangri-la Plaza Mall, EDSA corner Shaw Boulevard, Mandaluyong |
SILVER CITY | 9:00 A.M. to 1:00 P.M. Saturday | G/F Silver City, Tiendesitas Complex Ortigas East, Brgy. Ugong, Pasig City |
STA. ELENA | 9:00am to 4:30pm; Monday to Friday; 9:00am to 1:00pm; Sunday | 168 Shopping Mall, Sta. Elena St., Binondo , Manila |
STA. ROSA-GREENFIELD | 9:00am to 4:30pm; Monday to Friday; 10:00am to 4:00pm Saturday | G/F, Unit 33 and 34, Laguna Central Mall, Greenfield City, Don Jose, Sta Rosa City, Laguna |
SUCAT | 9:00 A.M. to 1:00 P.M. Saturday | SBC Building, Dr. A. Santos Avenue corner St. Peter Street, Sucat, Parañaque City |
TACLOBAN RIZAL | 9:00am to 4:30pm; Monday to Friday; 10:00am to 2:00pm Saturday | Ground Floor Roqson Building, corner P. Burgos St. and Rizal Avenue, Tacloban City |
TAGBILARAN | 9:00am to 4:30pm; Monday to Friday; 11:00am to 4:00pm Saturday | BMN Bldg. Carlos P. Garcia Avenue, Tagbilaran City, Bohol |
TAYTAY-ORTIGAS EXT. | 9:00 A.M. to 1:00 P.M. Saturday | Km. 23 Ortigas Avenue Extension, Taytay, Rizal |
TUGUEGARAO | 9:00am to 4:30pm; Monday to Friday; 12:00nn to 4:00pm; Saturday | A. Bonifacio corner Washington Sts., Centro, Tuguegarao, Cagayan |
VALENZUELA | 9:00 A.M. to 1:00 P.M. Saturday | Km. 14 McArthur Highway, Malinta, Valenzuela City |
WACK WACK | 9:00 A.M. to 1:00 P.M. Saturday | G/F Lee Gardens Condominium corner Shaw Boulevard and Lee Street, Wack Wack, Mandaluyong City |
System Activity Update (July 20, 2023)
Please be informed that as of today 1:45 pm, July 20, 2023, our services and channels are back up and available. Operations are business as usual. We apologize for the inconvenience and appreciate your patience and understanding.
System Activity (July 19, 2023)
Please be informed that we’re currently experiencing some technical issues which may affect the following services:
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Salary Advance (SALAD)
- PESONet
- Branches
- Payroll
- eKYC
We apologize for this inconvenience. Rest assured that our team is working to resolve these issues as soon as possible.
Thank you for understanding.
System Advisory (July 19, 2023)
Hello Security Bank Customer! We’re currently experiencing some technical issues which may delay posting of transactions and/or availability of funds in your account. We apologize for this inconvenience. Rest assured that our team is working to get these issues resolved as soon as possible. Thank you.
Scheduled System Activity (July 9, 2023)
Please be informed that we will have a scheduled system activity on Sunday, July 9, 2023 from 2:00 am to 5:15 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Holiday Advisory (June 28, 2023)
To our valued clients,
All our branches nationwide will be closed on June 28 (Wednesday) in observance of Eid’l Adha per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (June 25, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 25, 2023 from 2:00 am to 7:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (June 18, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 18, 2023 from 2:00 am to 5:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs – Credit card cash advance transactions will be unavailable
- Security Bank Online (web and mobile app) – Credit card functionalities will be unavailable
- Hotline and IVRS – Credit card options will be unavailable
- Online transactions and POS – POS installment will be unavailable
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Transfer of Accounts Activity in Bambang Branch (June 16, 2023)
To all valued clients of Bambang Branch,
Please be informed that your branch will be conducting a transfer of accounts activity from 6:00 pm on June 16, 2023 (Friday) to 12:00 am on June 18, 2023 (Sunday).
We advise you to do your ATM or Security Bank Online transactions before the above period, as said channel may not be available during the transfer activity.
Holiday Advisory (June 12, 2023)
To our valued clients,
All our branches nationwide will be closed on June 12 (Monday) in observance of Independence Day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Discontinuance of Saturday Banking of Ongpin (June 17, 2023)
New banking hours effective June 17, 2023:
- 9:00 am to 4:30 pm; Monday to Friday
Scheduled System Activity (June 4, 2023)
Please be informed that we will have a scheduled system activity on Sunday, June 4, 2023 from 2:00 am to 6:00 am.
During this period, the following applications and systems will be temporarily unavailable:
- Security Bank ATMs and CAMs
- Security Bank debit cards and cash cards
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- Hotline and IVRS
- eGiveCash (eGC)
- InstaPay
- PESONet
- Online transactions and POS
- Corporate website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (June 3, 2023)
Please be informed that we will have a scheduled system activity on Saturday, June 3, 2023 from 12:00 am to 2:00 am.
During this period, the following platform will be temporarily unavailable:
- InstaPay
We encourage you to perform your InstaPay transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 28, 2023)
Please be informed that we will have a scheduled system activity on Sunday, May 28, 2023 from 2:00 am to 10:00 am.
During this period, the following platform will be temporarily unavailable:
- eGiveCash (eGC)
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled System Activity (May 21, 2023)
Please be informed that we will have a scheduled system activity on Sunday, May 21, 2023 from 2:00 am to 8:00 am.
During this period, the following applications and services will be temporarily unavailable:
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
All Security Bank ATMS will remain accessible. However, ATM withdrawals will be limited to PHP10,000 per transaction during this period.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Adjusted banking hours of NAIA Branch (May 15, 2023)
To our valued clients,
Please be informed that effective on May 15, 2023, NAIA branch will be open from 9:00 am to 9:00 pm, Monday to Friday.
Scheduled System Activity (May 7, 2023)
Please be informed that we will have a scheduled system activity on May 7, 2023 (Sunday) from 12:00 am to 11:00 am.
During this period, the following will be temporarily unavailable:
- Security Bank Cash and Trade Portal
- InstaPay
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Customer Advisory (May 2, 2023)
To our valued clients,
Please be informed that we have updated the following provisions on our Safety Deposit Box (SDB) Agreement, which will apply to all existing SDB renters, effective May 5, 2023:
1. General Rules of SDB Rental
1.1 The Customer agrees that in the event of Customer’s death, the contents of the SDB will not be released until the Bank’s requirements for deceased depositors are complied with.
1.2 The Customer agrees to maintain the agreed Average Daily Balance (ADB) for his/her nominated debit account or his/her Total Relationship Balance (TRB).
CASA ADB | TRB |
Php1Million | Php5Million |
2. SDB Rental Fees
2.1 If the Customer’s nominated debit account has insufficient funds, or is closed, or no longer exists, the Bank shall have the right to debit the SDB Rental Fees from any of the Customer’s other existing Security Bank accounts bearing the same account name, excluding joint accounts.
3. Termination
3.1 The Bank may immediately terminate the agreement for the following:
3.1.1 If the customer fails to maintain either his/her ADB or TRB
3.1.2 If the Bank finds no other existing Security Bank account under the Customer’s name from which the SDB rental fees can be debited
3.1.3 For any valid reason that the Bank deems necessary
3.2 For Joint renters, the signatures of all joint renters on the “In case of SDB Termination” portion of the SDB Information, Authorization, and Register Form are required. Otherwise, a Special Power of Attorney (SPA) shall be required for termination.
3.3 Upon termination of the agreement, the Customer shall not be entitled to any refund or reimbursement of rental fees already paid to the Bank, except for Wealth Customers.
For any inquiries or concerns regarding this update, please ask our Customer Advisors at any Security Bank branch for assistance.
Thank you.
Holiday Advisory (May 1, 2023)
To our valued clients,
All our branches nationwide will be closed on May 1 (Monday) in observance of Labor Day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Holy Week Check Deposits
To our valued customers,
In view of the Holy Week / long holiday, check deposits will be available* for withdrawal as follows:
1. For checks deposited over the counter in SBC branches on April 5, 2023, Wednesday:
• For checks received within clearing cut-off time – available on April 11, 2023, Tuesday
• For checks received after clearing-off time – available on April 12, 2023, Wednesday
2. For checks deposited via Check Deposit Machines (CDM) from April 5, 2023, Wednesday after clearing cut-off time up to April 10, 2023, Monday – available on April 12, 2023, Wednesday
CDMs are installed in the following SBC Branches:
• Tordesillas
• San Lorenzo
• Capitol Commons
• Port Royale
• Circuit Makati
*Subject to clearing by the drawee bank.
Please be guided accordingly.
Holiday Advisory (April 6-7 and 10, 2023)
To our valued clients,
All our branches nationwide will be closed on April 6 (Thursday), April 7, (Friday) and April 10, 2023, (Monday) in observance of Maundy Thursday, Good Friday and the Day of Valor, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (April 6-7, 2023)
Please be informed that we will have a scheduled system activity from April 6-7, 2023 (Thursday-Friday).
During this period, the following will be temporarily unavailable from 9:00 pm Thursday to 7:00 am Friday:
- Full use of Security Bank debit cards and cash cards
- Security Bank ATMs and CAMs
- Security Bank Online (web and mobile app)
- DigiBanker, Cash and Trade Portal IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
- Online transactions and POS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Normal PhilPaSSplus / Clearing Operation Advisory
To our valued clients,
All branches will continue to follow their existing check-clearing cut-off time on April 5, 2023, following the advice of the Bangko Sentral ng Pilipinas (BSP) to observe regular PhilPaSS Plus/Clearing hours despite the announced half-day suspension of work in government offices under Memorandum Circular No. 16, dated March 31, 2023, from the Office of the President.
For any inquiries or concerns regarding this update, please ask our Customer Advisors at any Security Bank branch for assistance.
It’s the 2023 tax season!
The following branches will be open on April 1, 2023 (Saturday) to accept BIR collections:
Branch | Banking hours |
Baguio | 9:00 am – 1:00 pm |
CDO-Limketkai | 10:00 am – 3:00 pm |
Davao-Monteverde | 12:00 pm – 5:00 pm |
Fort Bonifacio-SLMC | 9:00 am – 5:30 pm |
Mandaue-North Road | 11:00 am – 4:00 pm |
Marikina | 9:00 am – 4:30 pm |
Ongpin | 9:00 am – 2:00 pm |
Sta. Rosa-Greenfield | 10:00 am – 4:00 pm |
Tacloban Rizal | 10:00 am – 2:00 pm |
Tagbilaran | 11:00 am – 4:00 pm |
Tuguegarao | 12:00 pm – 4:00 pm |
More BIR-accredited branches will also extend banking hours until 5:00 PM on weekdays from April 3 to 17, 2023:
Branch |
Banking hours
|
Adriatico-P. Faura * |
9:00 am – 5:00 pm
|
Alabang Acacia |
9:00 am – 4:30 pm
|
Alabang-Northgate |
9:00 am – 4:30 pm
|
Alicia * |
9:00 am – 5:00 pm
|
Angeles * |
9:00 am – 5:00 pm
|
Angeles-Mcarthur Highway |
9:00 am – 4:30 pm
|
Angeles-Sto. Rosario |
9:00 am – 4:30 pm
|
Aseana City * |
9:00 am – 5:00 pm
|
Ayala Alabang |
9:00 am – 4:30 pm
|
Baguio * |
9:00 am – 5:00 pm
|
Baguio Bgh Rotonda * |
9:00 am – 5:00 pm
|
Balanga * |
9:00 am – 5:00 pm
|
Baliwag * |
9:00 am – 5:00 pm
|
Balut * |
9:00 am – 5:00 pm
|
Banawe-Kitanlad * |
9:00 am – 5:00 pm
|
Banawe-Malaya * |
9:00 am – 5:00 pm
|
Batangas * |
9:00 am – 5:00 pm
|
Batino-Calamba * |
9:00 am – 5:00 pm
|
Bel-Air * |
9:00 am – 5:00 pm
|
Bf Parañaque |
9:00 am – 4:30 pm
|
Bicutan |
9:00 am – 4:30 pm
|
Biñan * |
9:00 am – 5:00 pm
|
Buendia-Dian * |
9:00 am – 5:00 pm
|
Butuan |
9:00 am – 4:30 pm
|
C. Palanca-Quiapo |
9:00 am – 4:30 pm
|
Cabanatuan * |
9:00 am – 5:00 pm
|
Cabanatuan-Maharlika * |
9:00 am – 5:00 pm
|
Cagayan De Oro-Osmeña |
9:00 am – 4:30 pm
|
Calamba-Crossing * |
9:00 am – 5:00 pm
|
Calapan * |
9:00 am – 5:00 pm
|
Capitol Hills * |
9:00 am – 5:00 pm
|
Cauayan * |
9:00 am – 5:00 pm
|
Cdo-Limketkai |
10:00 am – 5:30 pm
|
Cebu-Juan Luna * |
9:00 am – 5:00 pm
|
Cebu-Osmeña * |
9:00 am – 5:00 pm
|
Chino Roces Avenue-Don Bosco * |
9:00 am – 5:00 pm
|
Clark-Angeles * |
9:00 am – 5:00 pm
|
Clark-Medical City |
9:00 am – 4:30 pm
|
Commonwealth * |
9:00 am – 5:00 pm
|
Congressional * |
9:00 am – 5:00 pm
|
Congressional Tower * |
9:00 am – 5:00 pm
|
Connecticut-Greenhills * |
9:00 am – 5:00 pm
|
Cubao * |
9:00 am – 5:00 pm
|
Dagupan * |
9:00 am – 5:00 pm
|
Dasmariñas * |
9:00 am – 5:00 pm
|
Davao-Monteverde * |
9:00 am – 5:00 pm
|
Del Monte * |
9:00 am – 5:00 pm
|
Dela Rosa * |
9:00 am – 5:00 pm
|
Dipolog |
9:00 am – 4:30 pm
|
Divisoria-Sto. Cristo |
9:00 am – 4:30 pm
|
Don Antonio Heights * |
9:00 am – 5:00 pm
|
Dumaguete * |
9:00 am – 5:00 pm
|
E. Rodriguez – Slmc * |
9:00 am – 5:00 pm
|
E. Rodriguez * |
9:00 am – 5:00 pm
|
Eastwood |
10:00 am – 5:30 pm
|
Edsa-Kalookan * |
9:00 am – 5:00 pm
|
Elcano |
9:00 am – 4:30 pm
|
Emerald * |
9:00 am – 5:00 pm
|
Ermita * |
9:00 am – 5:00 pm
|
Evangelista-Quiapo |
9:00 am – 4:30 pm
|
Fairview-Commonwealth * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Infinity * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Net Cube * |
9:00 am – 5:00 pm
|
Fort Bonifacio-Slmc |
9:00 am – 5:30 pm
|
Fort-Nac Tower * |
9:00 am – 5:00 pm
|
Greenhills West * |
9:00 am – 5:00 pm
|
Herrera * |
9:00 am – 5:00 pm
|
Hv Dela Costa * |
9:00 am – 5:00 pm
|
Iligan |
9:00 am – 4:30 pm
|
Imus * |
9:00 am – 5:00 pm
|
Juan Luna * |
9:00 am – 5:00 pm
|
Kalookan * |
9:00 am – 5:00 pm
|
Katipunan * |
9:00 am – 5:00 pm
|
Koronadal |
9:00 am – 4:30 pm
|
La Trinidad * |
9:00 am – 5:00 pm
|
La Union |
9:00 am – 4:30 pm
|
Laoag |
9:00 am – 4:30 pm
|
Legazpi * |
9:00 am – 5:00 pm
|
Lipa * |
9:00 am – 5:00 pm
|
Lucena * |
9:00 am – 5:00 pm
|
Main Office Branch (Mob) * |
9:00 am – 5:00 pm
|
Makati Avenue-Constellation * |
9:00 am – 5:00 pm
|
Malabon * |
9:00 am – 5:00 pm
|
Malabon-Tugatog * |
9:00 am – 5:00 pm
|
Malate * |
9:00 am – 5:00 pm
|
Malinta-Paso De Blas * |
9:00 am – 5:00 pm
|
Mandaluyong * |
9:00 am – 5:00 pm
|
Mandaluyong-Edsa * |
9:00 am – 5:00 pm
|
Mandaluyong-Greenfield * |
9:00 am – 5:00 pm
|
Mandaluyong-Libertad * |
9:00 am – 5:00 pm
|
Mandaluyong-Pioneer * |
9:00 am – 5:00 pm
|
Mandaue * |
9:00 am – 5:00 pm
|
Mandaue-North Road * |
9:00 am – 5:00 pm
|
Marikina |
9:00 am – 4:30 pm
|
Marikina-Gil Fernando Avenue |
9:00 am – 4:30 pm
|
Maypajo * |
9:00 am – 5:00 pm
|
Medical Plaza * |
9:00 am – 5:00 pm
|
Mendiola * |
9:00 am – 5:00 pm
|
Meycauayan * |
9:00 am – 5:00 pm
|
Mindanao Avenue * |
9:00 am – 5:00 pm
|
Molino * |
9:00 am – 5:00 pm
|
Naga * |
9:00 am – 5:00 pm
|
Naga Diversion Road * |
9:00 am – 5:00 pm
|
Nieva * |
9:00 am – 5:00 pm
|
Ninoy Aquino Avenue |
9:00 am – 4:30 pm
|
Olongapo * |
9:00 am – 5:00 pm
|
Ongpin |
9:00 am – 4:30 pm
|
Ormoc |
9:00 am – 4:30 pm
|
Ortigas-Greenhills * |
9:00 am – 5:00 pm
|
P. Guevarra-Wilson * |
9:00 am – 5:00 pm
|
Pandacan * |
9:00 am – 5:00 pm
|
Pasay Libertad * |
9:00 am – 5:00 pm
|
Pasay-Taft * |
9:00 am – 5:00 pm
|
Paseo De Roxas * |
9:00 am – 5:00 pm
|
Pasig Boulevard * |
9:00 am – 5:00 pm
|
Pasig C. Raymundo * |
9:00 am – 5:00 pm
|
Pasig Mabini * |
9:00 am – 5:00 pm
|
Pasig Santolan * |
9:00 am – 5:00 pm
|
Pasong Tamo * |
9:00 am – 5:00 pm
|
Puerto Princesa * |
9:00 am – 5:00 pm
|
Quezon Ave.-Capitol Medical * |
9:00 am – 5:00 pm
|
Quezon Avenue-South Triangle * |
9:00 am – 5:00 pm
|
Quirino Highway * |
9:00 am – 5:00 pm
|
Reposo-J.P. Rizal * |
9:00 am – 5:00 pm
|
Roman Square * |
9:00 am – 5:00 pm
|
Roosevelt * |
9:00 am – 5:00 pm
|
Rosario * |
9:00 am – 5:00 pm
|
Roxas Boulevard * |
9:00 am – 5:00 pm
|
Roxas City |
9:00 am – 4:30 pm
|
Ruby Road-Ortigas * |
9:00 am – 5:00 pm
|
Salcedo * |
9:00 am – 5:00 pm
|
San Fernando * |
9:00 am – 5:00 pm
|
San Fernando-Dolores |
9:00 am – 4:30 pm
|
San Fernando-Sindalan |
9:00 am – 4:30 pm
|
San Miguel Avenue * |
9:00 am – 5:00 pm
|
San Pablo * |
9:00 am – 5:00 pm
|
San Pedro * |
9:00 am – 5:00 pm
|
Santiago |
9:00 am – 4:30 pm
|
St. Ignatius-Katipunan * |
9:00 am – 5:00 pm
|
Sta. Rosa * |
9:00 am – 5:00 pm
|
Sta. Rosa-Greenfield * |
9:00 am – 5:00 pm
|
Starmall Las Piñas |
9:00 am – 4:30 pm
|
Subic * |
9:00 am – 5:00 pm
|
Sucat * |
9:00 am – 5:00 pm
|
Sumulong |
9:00 am – 4:30 pm
|
Tacloban Rizal |
9:00 am – 4:30 pm
|
Taft Nakpil * |
9:00 am – 5:00 pm
|
Taft-Vito Cruz * |
9:00 am – 5:00 pm
|
Tagbilaran * |
9:00 am – 5:00 pm
|
Tarlac * |
9:00 am – 5:00 pm
|
Taytay-Ortigas Ext. |
9:00 am – 4:30 pm
|
Tektite Towers * |
9:00 am – 5:00 pm
|
Tuguegarao * |
9:00 am – 5:00 pm
|
Tuguegarao Buntun-Highway |
9:00 am – 4:30 pm
|
Urdaneta ** |
– 9:00 am – 4:30 pm (April 1-16, 2023) – 9:00 am – 5:00 pm (April 17, 2023) |
Valenzuela * |
9:00 am – 5:00 pm
|
Valle Verde * |
9:00 am – 5:00 pm
|
Visayas Avenue-Project 6 * |
9:00 am – 5:00 pm
|
Wack Wack * |
9:00 am – 5:00 pm
|
West Avenue * |
9:00 am – 5:00 pm
|
Zamboanga |
9:00 am – 4:30 pm
|
Zamboanga-Canelar |
9:00 am – 4:30 pm
|
*Will extend banking hours until 5:00pm on weekdays from April 3 to 17, 2023
**Will extend banking hours until 5:00pm on April 17, 2023 only
Scheduled System Activity (March 26, 2023)
Please be informed that we will have a scheduled system activity on March 26, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs and CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Corporate website
- Online transactions and POS
- Branches
- Hotline and IVRS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Extended Scheduled System Activity (March 12, 2023)
To our valued clients,
Our scheduled system activity today March 12, 2023 (Sunday) has been extended. As such, the following platforms will be temporarily unavailable (until 12 pm):
- Security Bank Online web and mobile app
- DigiBanker Cash Portal and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
For concerns and queries, please contact our Customer Service Hotline (02) 8887-9188.
Scheduled System Activity (March 12, 2023)
Please be informed that we will have a scheduled system activity on March 12, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Corporate Website
- Online Transactions and POS
- Branches
- Hotline & IVRS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
EDSA People Power Revolution Anniversary Advisory (February 25, 2023)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for February 25, 2023 (Saturday):
Sta. Elena | Open on Sunday |
A. Linao | 9:00 am – 1:00 pm |
Blumentritt | 9:00 am – 1:00 pm |
Ongpin | 9:00 am – 1:00 pm |
Valenzuela | 9:00 am – 1:00 pm |
BF Parañaque | 9:00 am – 1:00 pm |
Starmall Las Piñas | 9:00 am – 1:00 pm |
Dasmariñas | 10:00 am – 2:00 pm |
Ayala Malls Manila Bay | 10:00 am – 2:00 pm |
Market!Market! | 9:00 am – 1:00 pm |
Fort SLMC | 9:00 am – 1:00 pm |
Sta. Rosa Greenfield | 9:00 am – 1:00 pm |
Calamba Crossing | 10:00 am – 2:00 pm |
Lipa Medix | 9:00 am – 1:00 pm |
Batangas | 9:00 am – 1:00 pm |
Angeles | 9:00 am – 1:00 pm |
San Fernando-Dolores | 9:00 am – 1:00 pm |
Olongapo | 9:00 am – 1:00 pm |
Tarlac | 9:00 am – 1:00 pm |
Balanga | 9:00 am – 1:00 pm |
Baguio | 9:00 am – 1:00 pm |
Tuguegarao | 9:00 am – 1:00 pm |
Dagupan | 9:00 am – 1:00 pm |
Santiago | 9:00 am – 1:00 pm |
Malolos | 9:00 am – 1:00 pm |
Cabanatuan | 9:00 am – 1:00 pm |
Guadalupe Commercial Complex | 9:00 am – 1:00 pm |
Pasig C. Raymundo | 9:00 am – 1:00 pm |
Mandaluyong | 9:00 am – 1:00 pm |
Del Monte | 9:00 am – 1:00 pm |
Robinsons Magnolia | 10:00 am – 2:00 pm |
Diliman Matalino | 9:00 am – 1:00 pm |
Marikina | 9:00 am – 1:00 pm |
Alimall | 9:00 am – 1:00 pm |
Promenade-Greenhills | 9:00 am – 1:00 pm |
Shangri La Plaza East Wing | 9:00 am – 1:00 pm |
Tacloban Rizal | 9:00 am – 1:00 pm |
Davao Rizal | 12:00 pm – 4:00 pm |
Davao Monteverde | 12:00 pm – 4:00 pm |
CDO Limketkai | 9:00 am – 1:00 pm |
Iloilo Jaro | 9:00 am – 1:00 pm |
Bacolod North Drive | 9:00 am – 1:00 pm |
General Santos | 9:00 am – 1:00 pm |
Mandaue North Road | 9:00 am – 1:00 pm |
Branches not included in the list above have suspended operations on this date.
Thank you.
Special (Non-working) Day Advisory (February 24, 2023)
To our valued clients,
All our branches nationwide will be closed on February 24, 2023 (Friday) in observance of the special (non-working) day, per Malacañang Proclamation No. 167.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (February 26, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 26, 2023 (Sunday) from 2:00 am to 10:00 am.
During this period, the following platform will be temporarily unavailable:
- eGiveCash (eGC)
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (February 19, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 19, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- EGC
- DigiBanker
- Payroll
- Online Transactions and POS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Important update on the Security Bank Credit Card Fees and Charges
IMPORTANT ADVISORY: We have updated the computation of the Minimum Amount Due and the Monthly Interest Rate for your Security Bank Credit Card:
Monthly Interest Rate
· In compliance with the Bangko Sentral ng Pilipinas (BSP) Circular No. 1165, the Monthly Interest Rate will be adjusted from 2% to 3%. For existing installments, the interest rate on the monthly installments due shall remain the same.
Minimum Amount Due
· The Minimum Amount Due (MAD) will be adjusted from 3% of total amount due or PHP500 (USD10), whichever is higher to the sum of the following items below or PHP500 (USD10), whichever is higher:
1. Interest for Installment Transactions
2. Transaction Fee/s (e.g., Cash Advance Fee, SimplyPay Fee, Quasi-cash fee)
3. Service Fee/s (e.g., Overlimit Fee, Account Maintenance Fee, ADA Fee)
4. Interest charge
5. Late Payment Fee
6. Total Amount Due less items 1-5, multiplied by the Minimum Pay Percentage of 3%
For more details, please visit our website, select Cards, and scroll down to Fees and Charges. Thank you.
Update: Safety Deposit Box Rental Fees and Other Related Charges
Starting April 10, 2023, Safety Deposit Box (SDB) Rental Fees and Other Related Charges will be as follows:
Annual SDB Rental Fees
SDB Size | New Rate |
3x5x24 | Php800.00 |
4x5x24 | Php900.00 |
5x5x24 | Php1000.00 |
3x10x24 | Php1200.00 |
4x10x24 | Php1400.00 |
5x10x24 | Php1700.00 |
10x10x24 | Php2700.00 |
15x10x24 | Php2900.00 |
16×16.5×19.5 | Php3200.00 |
Other Fees and Charges
Deposit for SDB keys | Php2000.00 |
Replacement of Lost SDB keys | Php2000.00 |
Payment for non-bank witnesses for forced opening | Php2000.00 |
For any inquiry or concern regarding this update, please ask our Branch Customer Advisor for assistance.
New Nostro Account (February 20, 2023)
Effective February 20, 2023, our Nostro account for Pound Sterling (GBP) at Barclays Bank London (BARCGB22) will be closed. This will be replaced with a new Nostro account at Bank of New York Mello, London, with Swift Code IRVTGB2X.
Scheduled System Activity (February 11 – 12, 2023)
To our valued clients,
Please be informed that we will have a scheduled maintenance activity from February 11, 2023 (Saturday) at 9:00 pm to February 12, 2023 (Sunday) at 12:00 pm.
During this period, the following platforms will be temporarily unavailable:
- Debit Cards and Cash Cards
- Security Bank ATMs and CAMs
- Security Bank Online and Mobile App
- Security Bank DigiBanker and Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESOnet
- Online transactions and POS
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (January 22, 2023)
To our valued clients,
Please be informed that we will have a scheduled system maintenance on January 22, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online Transactions and POS
- Website
- SALAD
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Feast of the Black Nazarene Advisory (January 9, 2023)
To our valued clients,
Please be advised of the suspended operations for some Security Bank branches in Manila on January 9, 2023:
- C. Palanca
- Evangelista
- Roxas Boulevard
Branches not included in the list above will be open and have regular operations on this date.
Thank you.
Special (Non-working) Day Advisory (January 2, 2023)
To our valued clients,
All our branches nationwide will be closed on January 2, 2023 (Monday), in observance of the special (non-working) day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Rizal Day Advisory (December 30, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 30, 2022:
- Catarman 9:00 am to 12:00 noon
- Tacloban Rizal 9:00 am to 12:00 noon
Branches not included in the list above have suspended operations on this date. All branches will also have suspended operations on January 1-2, 2023.
Thank you.
Special (Non-working) Day Advisory (December 26, 2022)
To our valued clients,
All our branches nationwide will be closed on December 26, 2022 (Monday), in observance of the special (non-working) day per Malacañang Proclamation No. 115.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Holiday Banking Advisory (December 24 and 31, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 24 and 31, 2022:
- Bacolod-North Drive 9:00 am to 1:00 pm
- Capitol Commons* 9:00 am to 1:00 pm
- CDO-Limketkai 10:00 am to 2:00 pm
- Cebu-Business Park 9:00 am to 2:00 pm
- Fort Bonifacio-SLMC 9:00 am to 12:00 noon
- General Santos 10:00 am to 2:00 pm
- Iloilo Jaro 9:00 am to 1:00 pm
- Mandaue-North Road 9:00 am to 2:00 pm
- Market! Market! 9:00 am to 12:00 noon
- Sta. Rosa-Greenfield 9:00 am to 12:00 noon
- Tacloban Rizal 10:00 am to 2:00 pm
- Tagbilaran 11:00 am to 4:00 pm
Branches not included in the list above have suspended operations on these dates.
Thank you.
*Closed on December 31, 2022
Feast of the Immaculate Conception of Mary Advisory (December 8, 2022)
To our valued clients,
All our branches nationwide will be closed on December 8, 2022 (Thursday), in observance of The Feast of the Immaculate Conception of Mary per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Bonifacio Day Advisory (November 30, 2022)
To our valued clients,
All our branches nationwide will be closed on November 30, 2022 (Wednesday), in observance of Bonifacio Day per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled system activity (November 12-13, 2022)
Please be informed that we will have scheduled system maintenance from November 12-13, 2022 (Saturday and Sunday).
During this period, the following will be unavailable:
November 12 – 4:00 – 5:15 am
November 13 – 4:00 – 5:15 am |
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November 12, 11:00 pm – November 13, 4:00 am |
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We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled system activity – Security Bank Online InstaPay (November 6, 2022)
Please be informed that we will have a scheduled system maintenance activity on November 6, 2022 (Sunday).
During this period, InstaPay via Security Bank Online (web and mobile app) will be unavailable from 12:00 am to 10:00 am.
Please perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Weekend Banking Advisory (October 29, 2022)
Please be advised of Security Bank’s weekend banking branches’ schedules today, October 29, 2022 (Saturday):
Branches open until 12:00 pm:
A. LINAO-PACO
ALIMALL
BLUMENTRITT
DILIMAN-MATALINO
FORT BONIFACIO-SLMC
MARIKINA
MARKET! MARKET!
ONE MALL VALENZUELA
PROMENADE-GREENHILLS
SHANGRI-LA PLAZA EAST WING
STA. ROSA-GREENFIELD
CAPITOL COMMONS
ONGPIN
ROBINSONS MAGNOLIA
Branches open beyond 12:00 pm:
BAGUIO – 9:00 am to 1:00 pm; Saturday
CABANATUAN- MAHARLIKA – 9:00 am to 1:00 pm; Saturday
CDO-LIMKETKAI – 10:00 am to 3:00 pm; Saturday
CEBU-BUSINESS PARK – 11:00 am to 4:00 pm; Saturday
DAVAO-MONTEVERDE – 12:00 nn to 4:00 pm; Saturday
GENERAL SANTOS – 12:00pm to 4:00 pm; Saturday
ILOILO JARO – 9:00 am to 3:00 pm; Saturday
MANDAUE-NORTH ROAD – 11:00 am to 4:00 pm; Saturday
TACLOBAN RIZAL – 10:00 am to 2:00 pm; Saturday
TAGBILARAN – 11:00 am to 4:00 pm; Saturday
TUGUEGARAO – 12:00 nn to 4:00 pm; Saturday
BACOLOD-NORTH DRIVE – 9:00 am to 3:00 pm; Saturday
DAVAO-RIZAL – 12:00 nn to 4:00 pm; Saturday
Thank you.
Security Bank All Saints’ Day Advisory
All our branches nationwide will be closed on October 31 to November 1, 2022 (Monday and Tuesday), in observance of All Saints’ Day per Malacañang Proclamation No. 1236 and No. 79.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Advisory on the Change of BusinessPlus Terms and Conditions
Please be advised that our BusinessPlus Account Terms and Conditions (T&Cs) will be updated in compliance with the guidelines for consumer protection set forth in BSP Circular No. 1048, dated September 6, 2019.
Our updated T&Cs will take effect on January 1, 2023. The most recent version can be found here: https://www.securitybank.com/terms-and-conditions/
We have summarized the changes below, but we please read the new T&Cs in their entirety to make sure you understand everything that has changed.
The clauses that we changed and the reasons behind these modifications are as follows:
EXISTING | REVISED | REASON |
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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PRODUCT FEATURES AT A GLANCE
FEES AND CHARGES
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months, except during the first 3 months from the account opening when this fee is waived. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
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DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
A BusinessPlus Account may be opened with a minimum initial deposit as reflected in the section on FEES AND CHARGES as part of these Terms and Conditions.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INTEREST
The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned shall be credited to the Depositor’s account at the end of every month or quarter, whichever is applicable. A reduced interest rate may apply if the account fails to meet the required frequency of withdrawal per quarter.
A check item…
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INTEREST
The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned is calculated daily and shall be credited to the Depositor’s account quarterly. The interest is computed as follows: Net Interest Earned = (Average Daily Balance x Number of Days in a month/360) x Interest Rate Per Annum x (1 – 20% Withholding Tax) A check item… |
We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
CHECKBOOK
Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client.
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CHECKBOOK
Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client. The summary of the service fees and charges are reflected in the section on FEES AND CHARGES as part of these Terms and Conditions
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
SECURITY DIGIBANKER FACILITY
8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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SECURITY DIGIBANKER FACILITY
8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. Auto Credit Payments Manager: (ACPM): Php 5.00 per transaction InstaPay: Php 20.00 per transaction PESONet: P15.00 per transaction Electronic Gift Card (eGC): P50.00 per transaction BIR/SSS/Philhealth/Pag-ibig: no fee PAS5: P30 per transaction The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INQUIRIES OR COMPLAINTS
For inquiries and complaints, please call our 24-Hour Customer Service hotline at (632) 888-791- 88 or e-mail us at [email protected]. Security Bank Corporation is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and e-mail address at [email protected]
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INQUIRIES OR COMPLAINTS
1. The Client shall report his/her concerns on the Account to any SBC branch nearest to the Client, or by contacting our 24/7 Customer Service Hotline below or sending an email to [email protected] Customer Service hotline: +632 8887-9188 (Toll-free for PLDT landline): 1-800-1-888-1250
Provided that, concerns relating to the loss of Client’s mobile device and/or replacement and/or change of number of any mobile phone or device (used by Client) for the generation and/or reception of OTP should be immediately reported to the Customer Service Hotline at the numbers provided above. 2. The Client agrees to SBC’s conduct of verification when he/she contacts SBC via Customer Service Hotline. 3. SBC shall only act upon the Client’s concerns, when the following information are completely provided: i. Client name, ATM/Credit Card Number and/or enrolled SBC Account Number; ii. Details of the error or transaction as applicable, such as: date, merchant/subscriber number, amount, mobile number and reference number for the transaction in question or completion of the transaction dispute form when necessary. The dispute form is available/downloadable at https://www.securitybank.com/online-forms/. 4. SBC will respond to the inquiries and provide resolution feedback to the concerns raised within seven to twenty (7- 20) banking days from the receipt of the complaint, and that for complaints requiring more time to investigate and resolve, SBC will advise Client accordingly, including the progress thereof. 5. An official response of the concerned unit will be provided to the Client once investigation is completed. However, SBC does not guarantee reversal of Client’s transaction.
Security Bank Corporation is regulated by the Bangko Sentral ng Pilipinas (+632 8708-7087 loc. 2584 | [email protected] | https://www.bsp.gov.ph). Chat with BSP Online Buddy at (BSP Webchat:http://www.bsp.gov.ph/ | SMS: 021582277 | FB: Bangko Sentral ng Pilipinas)
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We adhere to the directive of the BSP regarding provision of:
(1) Information on the internal complaints handling unit and that the Bank is a regulated entity and the contact information of the regulator. (2) Clear policies on investigation, resolution and restitution of complaints making and process clear to the consumer. (3) Information on the consumer assistance channels and applicable timelines for handling concerns |
VARIATION OF TERMS AND CONDITIONS
The BANK reserves the right to change any or all of these terms and conditions. Any such alterations, amendments or new rules shall be posted, in the bank premises/ branches, for at least 15 business days, and such notice shall be binding upon all the BANK’s Depositors as fully as though assented to by them.
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VARIATION OF TERMS AND CONDITIONS
The BANK reserves the right to change any or all of these terms and conditions. Clients shall be notified at least sixty (60) days prior to implementation of any amendments to the terms and conditions herein by public notice which may take the form of posting in public places, such as the BANK’s official websites and/or at a conspicuous place within the premises of all banking units. Clients who do not agree with the new/revised terms and conditions have the right to exit the contract without penalty provided, that such right is exercised within thirty (30) days from receipt of individual notice or thirty (30) days from issuance of public notice.
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To include a provision that binds the Bank to the required notification pertaining to the key features of the product and any changes thereto. |
LIABILITY
Subject to the provisions herein, the BANK shall be liable only for its failure to act with good faith or to exercise reasonable care and skill, which shall be determined in accordance with the standards and practices of the banking industry and as prescribed by the regulatory body. If the BANK is found liable for any act or omission for the BANK’s provision of services in relation to the Account or any reason whatsoever, its liability will be limited to the service fee charged to me or my actual proven damages, whichever is less. It will not be liable for any indirect, special or consequential loss or damages arising in any way out of the BANK’s provision of services in relation to the Account or any reason whatsoever.
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To include a provision ensuring that Bank clients are treated fairly, honestly, and professionally. | |
COMPLIANCE WITH RELEVANT LAWS, RULES AND REGULATIONS
The Depositor warrant and agree that he/she will comply with all laws, regulations, ordinances, rules, decrees, and other directives applicable to my use of Security DigiBanker and other services of SBC. In no event shall SBC be obligated to take any action that it believes, in good faith, would cause it to be in violation of any laws, regulations, ordinances, rules, decrees or directives applicable to the Account or the Depositor. SBC and the Depositor shall likewise comply with the provisions of Republic Act No. 10175 or the Cybercrime Prevention Act of 2012, its Implementing Rules and Regulations, Republic Act No. 9160, as amended or the Anti-Money Laundering Law, as amended and its Implementing Rules and Regulations, Republic Act. No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other related issuances, laws and regulations, as may be applicable.
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This is to remind our clients to adhere with applicable laws, rules and regulations in the use of their accounts with the Bank. |
If you do not agree with the new or changed terms and conditions, you have the option to terminate the agreement without penalty as long as you do so within thirty (30) days of receiving this notification or thirty (30) days following the publication of this notice.
If you have any questions about any of these changes, you can contact your branch of account or our Customer Service Hotline +632 8887-9188 (Toll-free for PLDT landline: 1-800-1-888-1250) or sending an email to [email protected]
Thank you.
System Maintenance for Security Bank Online Beta (August 4, 2022)
Security Bank Online Beta (mobile app and web) is currently undergoing system maintenance.
We’re sorry again for this unexpected downtime. We’re working on finishing the maintenance as fast as possible.
We appreciate your understanding.
Scheduled system activity
Please be informed that Security Bank ATMs and CAMs will have a scheduled system activity from July 23 (Saturday) to July 24, 2022 (Sunday). They will be temporarily unavailable on July 24, 2022 (Sunday) from 12:00 am to 8:00 am.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
We’ve updated our Cashback Platinum Supplemental Terms and Conditions
Starting September 8, 2022, Complete Cashback Platinum Mastercard cardholders may convert single-receipt purchases of at least PHP5,000 into installments for up to 24 months.
For more details, visit our official website for the updated Supplemental Terms and Conditions. To go to the page, copy this address and paste it directly into your browser: https://www.securitybank.com/personal/credit-cards/rebate/complete-cashback-platinum-mastercard/#terms
Thank you.
Scheduled system maintenance
Please be informed that we will have a scheduled system maintenance from July 9 (Saturday) to July 10, 2022 (Sunday).
During this period, the following will be temporarily unavailable on July 10, 2022 (Sunday) from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- Security Bank DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online transactions and POS
- Website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Non-Payroll Cash Card Closure Advisory
As we have announced the discontinuation of all Security Bank Cash Cards on October 1, 2021, all Non-Payroll Cash Cards are now officially closed as of May 25, 2022.
You may still claim your Cash Card balance, subject to applicable fees, at any Security Bank branch.
Prior to your branch visit, please call our Customer Service hotline at (02) 8887-9188 or 1-800-1-888-1250 (Toll-free for PLDT hotline). You may also fill out this form to pre-process your withdrawal request.
Thank you and stay safe.
Our Customer Service Hotline is temporarily inaccessible.
We are currently experiencing some technical issues with our service provider affecting our Customer Service Hotline. We sincerely apologize for this inconvenience. In the meantime, you may reach us via email, chatbot or social media.
Bank Accounts and Deposits: [email protected]
Credit Cards: [email protected]
Thank you for understanding.
BusinessPlus Checking Account Advisory
To our valued clients,
Effective July 1, 2022, we are pleased to announce that we will be lowering the minimum maintaining balance of BusinessPlus Checking Account from P50,000 to P25,000.
For questions or clarifications, please reach out to your Relationship Manager, TBG Sales Managers or branch of account.
Thank you.
Update on Interest Rates for Checking and Savings Accounts to take effect on March 01, 2022
Please be informed of the changes in interest rates for the following products beginning March 1, 2022.
*Active
Product | From | To | |
All Access* | 0.0625% | 0.0675% | |
Money Builder* | 0.05% | 0.0675% | |
Monthly Bonus | 0.07% | 0.10% | |
Quarterly Bonus | 0.07% | 0.10% | |
Easy Savings* | 0.05% | 0.0675% | |
Jr. One Savings* | 0.125% | 0.0675% | |
eSecure* (eSS) | |||
PHP 5,000- 49,999 | 0.0650% | 0.0675% | |
PHP 50,000- 99,999 | 0.0650% | 0.0675% | |
PHP 100,000- 999,999 | 0.0700% | 0.0700% | |
PHP 1M- 4.99M | 0.0740% | 0.0740% | |
PHP 5M and up | 0.0740% | 0.0740% |
**Discontinued since July 2014
Product | From | To |
All-in-One Checking Account (AIOCA)** | 0.10% | 0.0675% |
Regular Checking with Interest** | 0.10% | 0.0675% |
CheckOne** | 0.20% | 0.0675% |
CheckPower** | 0.20% | 0.0675% |
ISIC** | 0.25% | 0.0675% |
SSS Pensioners Savings** | 0.10% | 0.0675% |
Peso SA – Passbook** | 0.10% | 0.0675% |
Peso SA – ATM** | 0.10% | 0.0675% |
ATM Plus Account** | 0.10% | 0.0675% |
CheckRight** | 0.25% | 0.0675% |
PESO SAVINGS A/C-STATEMENT** | 0.10% | 0.0675% |
PESO SAVINGS ACCOUNT – ATA** | 0.10% | 0.0675% |
Adjusted branch hours in Luzon
To ensure the safety of all our customers and staff, our Luzon branches will close at 3:00 pm from January 10 to January 14, 2022. For your convenience, you may use Security Bank Online through web or mobile app for your simple banking transactions. Let’s continue to observe health and safety protocols, and get better together. Thank you for understanding.
Branch schedule in areas affected by Typhoon Odette (as of Dec 19, 2021)
Due to severe weather conditions brought by Typhoon Odette, please be informed that our Kabankalan, Negros Occidental Branch will be temporarily closed starting tomorrow, December 20 (Monday), until further notice. Meanwhile, all our branches in Cebu, Tagbilaran, and Surigao will observe shortened banking hours until 1:00 pm. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188. You may also email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
For your safety, we encourage you to use our online banking platforms such as Security Bank Online and mobile app to perform your banking transactions. Thank you for your understanding.
Please be advised that the new Late Payment Fee implementation for all consumer loan products has been moved from September 19, 2021, to October 25, 2021. Kindly see the summary of fees per product below posted last July 21, 2021.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
Please be advised that effective October 18, 2021, a reinstatement fee of PHP 200 will be charged to previously past due accounts and canceled cards that have been reinstated. Visit this link for the full details. Thank you and keep safe.
Effective July 12, 2021, we’ve extended our over-the-counter check clearing cut-off time to 3:30 pm. For your convenience, please make your checkdeposits before the cut-off time.
Update on late payment fees for all consumer loans products (July 21, 2021)
Please be advised that effective September 19, 2021, Security Bank will be implementing the following changes in the Late Payment Fees for all consumer loan products.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
We encourage you to settle your monthly amortizations on time to avoid incurring late payment fees. For any inquiry regarding the change in penalty fee, you may click this link https://bit.ly/asksbloans. Should there be no response to this advisory within thirty (30) days from receipt of this advisory, we shall deem the same as acceptance and consent to the change in penalty fees. For further assistance, you may call our Customer Service Hotline at (02) 8887-9188 from 8 am to 5 pm. Thank you.
Adjusted banking hours (June 1, 2021)
Effective June 1, 2021, and until further notice, all Security Bank branches will be open from 9:00AM to 4:00PM. Operating hours of branches inside malls may differ. For your convenience, we encourage you to bank from home via Security Bank Online and mobile app. Thank you and stay safe.
InstaPay advisory (May 20, 2021)
Please be informed that InstaPay is temporarily unavailable. We apologize for the inconvenience this may be causing you. Thank you for understanding.
Adjusted banking hours in NCR Plus (May 17 to 31, 2021)
All branches within the NCR Plus area will be observing adjusted banking hours of 9:00AM to 3:00PM from May 17 to 31, 2021. Operating hours of branches inside malls may differ. Branches in other areas will follow existing operating hours unless mandated by local government ordinances or the Bankers Association.
InstaPay Fees remain waived except for Easy Savings Account
We would like to remind you that effective May 1, 2021, a transfer fee of P25 for each InstaPay transaction will be charged when using your Easy Savings account. If your Security Bank mobile app still displays a transfer fee of P0.00, the correct fee of P25 will be collected and should reflect on your account within 1-2 banking days. Sending money via InstaPay is still FREE when using other accounts such as All Access Checking, Build Up Savings, etc. If you are a Gold Circle or Wealth Management client, your InstaPay transaction fee remains waived regardless of account used.
Waived InstaPay Fees until April 30, 2021 only
Starting May 1, 2021 a fee of PHP25 will be charged to Easy Savings accountholders for each transaction using Instapay via Security Bank Online app. The fee will be deducted within 1-2 banking days. *Instapay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders.
System activity due to implementation of Acquirer Based Fee Charging model in all Bancnet ATMs
- Sending and Receiving InstaPay
- POS and Online Purchases
- All Security Bank ATMs
Update on transfer fees for InstaPay Starting April 21, 2021, a fee of PHP 25 will be charged to Easy Savings accountholders for each transaction using InstaPay. The fee will be collected within 1-2 banking days. InstaPay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders. Thank you and stay safe.
Changes to Easy Savings Account to take effect on May 5, 2021
The following changes will be applied to our Easy Savings Account beginning May 5, 2021.
FROM | TO | |
Over the Counter Fees | P100 | P200 |
Minimum Maintaintaining Balance | P5,000 | P10,000 |
Please be guided accordingly. Thank you and stay safe. Scheduled system activity advisory (March 7, 2021) Please be informed that Security Bank will have a scheduled system activity on March 7, 2021 (Sunday), 12:00AM to 4:00PM. During this period, DigiBanker 2.0 will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you.
EDSA People Power anniversary advisory
All our branches nationwide will be closed on February 25, 2021 (Thursday), in observance of the EDSA People Power Revolution Anniversary, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:
- Credit Cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
InstaPay advisory
Please be advised that InstaPay transfers to the following banks will be temporarily unavailable today (Feb 9), from 12pm to 3pm due to Bancnet’s system maintenance activity.
- Sterling Bank of Asia
- GXI (GCash)
- Equicom Savings Bank
- Bank of Commerce
- Philippine National Bank
- Philippine Savings Bank
- GrabPay Philippines ING
To avoid inconvenience, we encourage you to perform your transactions after the maintenance window. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm. Thank you and stay safe.
ATM fees collection advisory
Beginning April 7, 2021, we will no longer collect fees for ATM withdrawals and balance inquiries made in other banks’ ATMs. Instead, transaction fees will be collected by the bank that owns the ATM you are using (ATM owner). Non-SB ATM cardholders who use our ATMs will be charged the following fees :
- PHP15 per Withdrawal
- PHP2 per Balance Inquiry
If you are a Gold Circle or Wealth Management client, ATM withdrawal fees that may appear on your account balance when using other local banks’ ATMs will be reversed on the next banking day. Thank you and stay safe.
Waived transfer fees for InstaPay is extended until March 31, 2021
We are pleased to inform you that we have extended our waived transfer fees for InstaPay until March 31, 2021. Continue sending money to other bank accounts for FREE when using your Security Bank mobile app. We also encourage you to continue using our alternative channels for your banking needs. Thank you and stay safe.
Excess credit balances advisory (November 27, 2020)
Please be informed that effective November 27, 2020, any overpayment or excess credit balances on your Security Bank Mastercard shall be governed by the Bank’s overpayment policy as outlined in Section 9 of our Credit Cards’ Terms and Conditions. “As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances may be subject to monitoring and reporting requirements under the IRR of AMLA, as amended.” Please be guided accordingly.
Bills payment advisory (November 19, 2020)
Please be informed that we are experiencing some technical issues with select Bills Payment merchants. Payment to the following billers are temporarily unavailable until further notice:
- Air Asia
- BPI Credit Card
- Grab
- Manila Electric Company (Meralco)
-
National Bureau of Investigation (NBI)
-
PayExpress/Paynamics
- Philippine Airlines
- Professional Regulation Commission (PRC)
- SSS Contributions
-
St Luke’s Extension Clinic
-
Taft Property Venture Development
We sincerely apologize for the inconvenience this may have caused you. We will update you as soon as bills payment to these merchants become available. Thank you for your understanding.
Security Bank Online and Mobile App advisory (November 22 and 28, 2020)*
Please be informed that Security Bank will have scheduled system activities on the following dates:
- November 22, 2020 (Sunday), from 2:00AM to 4:30AM
- November 28, 2020 (Saturday), 10PM, to November 29, 2020 (Sunday), 6AM
During these periods, Security Bank Online (SBOL) and Mobile App will be temporarily inaccessible. We encourage you to perform your transactions before or after the activity to avoid inconvenience. Thank you for your understanding. *This post was updated to reflect new schedules. Please be guided accordingly.
Check clearing advisory (November 13, 2020)
Pursuant to PhilPass Advisory No. BPU-2020-105A, we will implement normal check clearing today. Our cut-off time is at 12:30PM. All check deposits received from yesterday November 12 until 12:30PM today will be sent to clearing. Thank you.
InstaPay advisory
Please be informed that InstaPay remains unavailable. We apologize for the inconvenience this may have caused you. We will update you as soon as it becomes available. Thank you for understanding.
Check clearing advisory
Please be advised that following PhilPaSS Advisory No. BPU-2020-104, check clearing operations will be suspended for tomorrow November 12, 2020. Your check deposits today and tomorrow will be sent to clearing on Friday, November 13, 2020. Thank you and stay safe.
Security Bank Mobile and Mobile App system maintenance advisory (November 10, 2020)
Please be informed that we will run a system maintenance activity on November 10, 2020, from 8:00PM to 10:00PM. During this period, Security Bank Online Banking and Mobile App will momentarily be unavailable. InstaPay will remain unavailable until November 11, due to additional tests and fixes on the feature. Kindly perform any urgent online banking transaction ahead of time to avoid any inconvenience. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. Thank you.
Bills payment advisory (November 5, 2020)
Please be informed that we are currently experiencing some technical issues with our Bills Payment feature on SBOL and Mobile App. We sincerely apologize for the inconvenience this may have caused you.
System maintenance advisory
We encountered some technical difficulties in our ATMs today, October 30, 2020 (Friday). We sincerely apologize for the inconvenience this may have caused. For all ATM transactions that did not push through today, please be informed that we have begun crediting back to affected accounts. We expect to complete this within 48 hours. Should you need immediate access to these funds, we will open select branches tomorrow, October 31 (Saturday), to assist you in your banking needs.
REGION | AREA | BRANCH 1 |
Region 1 | Area 01 | Sta. Elena |
Region 1 | Area 02 | UST Malate Espana |
Region 1 | Area 03 | Navotas Valenzuela |
Region 1 | Area 04 | Divisoria Sto. Cristo |
Region 2 | Area 05 | Pasong Tamo Ext. Chino Roces Guadalupe Reposo |
Region 2 | Area 06 | Alabang Acacia Sucat |
Region 2 | Area 07 | Aseana Square Imus |
Region 2 | Area 08 | Market Market Fort Grand Hamptons Fort Fairways Fort Triangle Morgan Suites |
Region 2 | Area 09 | Calamba Crossing Sta. Rosa Greenfield |
Region 2 | Area 10 | Lipa Medix Hospital Lima |
Region 2 | Area 11 | Angeles Balanga Olongapo Clark Medical City Clark Angeles Tarlac San Fernando – Dolores San Fernando |
Region 2 | Area 13 | Ayala Rufino Medical Plaza Dela Rosa, Salcedo Bel Air Herrera Paseo de Roxas |
Region 2 | MOB | Main Office Branch |
Region 3 | Area 15 | Silver City |
Region 3 | Area 16 | Capitol Commons Pasig Boulevard Pasig C. Raymundo Pasig Mercedes Ave. Pasig Santolan Valle Verde |
Region 3 | Area 17 | Mandaluyong Greenfield Mandaluyong – Edsa Boni Avenue |
Region 3 | Area 18 | Congressional Congressional Tower |
Region 3 | Area 19 | E. Rodriguez SLMC Quezon Ave – South Triangle G. Araneta |
Region 3 | Area 20 | Don Antonio Heights |
Region 3 | Area 21 | Montalban Marikina Sumulong Taytay Ortigas Extension Antipolo Marikina-Gil Fernando |
Region 3 | Area 22 | Alimall Cubao Eastwood |
Region 3 | Area 23 | Promenade Greenhills |
Region 4 | Area 24 | Cebu Business Park Mandaue North Road |
Region 4 | Area 26 | Davao Rizal Davao Monteverde Davao Bajada Tagum Panabo Digos |
Region 4 | Area 28 | Bacolod Lacson Bacolod Mandalagan Iloilo Ledesma Iloilo Business Park |
Region 4 | Area 29 | General Santos – Pioneer |
For the safety of our customers and employees, everyone entering our branches is required to wear a face mask and a face shield. Thank you for your understanding.
DigiBanker advisory
Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from November 7, 2020, 10 PM, to November 8, 2020, 6 AM. During the said activity, the following will be unavailable:
- Payroll facility
- Automatic Credit Arrangements
- Automatic Debit Arrangements
- eGov facility
- All corporate banking functionalities
To avoid any inconvenience, we encourage you to perform your transactions before or after the activity. Thank you.
Extended systems maintenance advisory (October 27, 2020)
Please be informed that Security Bank’s scheduled debit card management system upgrade today, October 27, 2020 (Tuesday), will be extended and will affect access to the following until 4:00PM :
- Security Bank Online and Mobile App
- Security Bank DigiBanker
- IVRS, Salary Advance, InstaPay and PESONet
In the meantime, you may already use your Debit Card and Cash Card in all ATMs. You may also proceed to any Security Bank branch for your banking needs. We will send out another advisory as soon as these systems become available. Thank you.
Cash card advisory
BSP Circular No. 706: Updated Anti-Money Laundering Rules and Regulations requires all Cash Cards to have updated cardholder information.
Kindly update your customer information at any Security Bank branch on or before September 21, 2020.
All Cash Cards that are non-compliant will be blocked by the third week of September 2020.
Thank you.
New policy on check encashment and deposit We would like to update you on a new policy regarding check encashment and deposit. In compliance with the Philippine Clearing House Corporation’s (PCHC) Memorandum Circular 3616, we are no longer accepting checks with the following:
- Erasure/s on the account number
- Two account numbers are written
- Dorsal Deposit Information (DDI) for another bank is indicated
PCHC has set these additional guidelines as part of the effort to improve check clearing for clients’ convenience and security. Please be guided accordingly. Suspension of select OTC transactions Security Bank’s priority is the protection, security, and welfare of our employees and clients. In light of COVID-19 and the Luzon-wide enhanced community quarantine, our branches will temporarily suspend the following over-the-counter transactions starting March 30, 2020:
- Cash withdrawals of less than P50,000 for ATM cardholders
- Bills Payments
As we implement these measures to reduce face-to-face interactions, we have also made it easier to withdraw from ATMs and pay bills online:
- We’re waiving ALL ATM Withdrawal Fees (even from non-Security Bank ATMs)
- We increased the Daily ATM Withdrawal limit to P50,000
- Bills payment can be done via ATM or Security Bank Online
Read the full advisory here: Suspension of Select OTC Transactions We encourage everyone to follow quarantine guidelines, maintain personal hygiene, and practice social distancing. Waived money transfer fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving fees on the following until further notice: Where applicable, this will be applied to both retail (via Security Bank Online) and corporate clients (via Digibanker, excluding corporate clients with proprietary front-end systems).
- PESONet
- Instapay
- eGiveCash
Read the full advisory here: Waived Money Transfer Fees Thank you and please stay safe. Waived ATM withdrawal fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving all ATM withdrawal fees (even from non-Security Bank ATMs) until further notice. This means that you may withdraw from any bank’s ATM using your Security Bank ATM card and fees won’t apply. This is applicable nationwide. Read the full advisory here: Waived ATM Withdrawal Fees Thank you and please stay safe. Salary Advance payment extension Security Bank’s priority is the protection, security, and welfare of our employees and clients. That’s why, in the light of the Enhanced COVID-19 Quarantine, we’re extending payment due dates for Salary Advance (SALAD) Loans. All customers with Salary Advance (SALAD) whose payment status is current (with no past due balance) as of March 16, 2020 and payment due date is from March 26 to April 14, 2020 will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date. Read the full advisory here: SALAD Payment Extension Thank you and please stay safe. Loan & credit card payment extension In compliance with the Bayanihan Act, all customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose loans with ORIGINAL payment due dates that fall within the government-mandated Community Quarantine (ECQ, MECQ) period from March 17 to May 31, 2020 are granted a loan payment extension. We’re extending payment due dates as follows:
Original Due Date | Loan Extension Period |
March 17 to March 31 | extended by 90 days |
April 1 to April 30 | extended by 60 days |
May 1 to May 31 | extended by 30 days |
Read the full advisory here: Loan and Credit Card Payment Extension Thank you and stay safe. COVID-19 banking advisory (March 17, 2020) Security Bank’s priority is the protection, security, and welfare of our employees and clients. To ensure we are able to provide essential financial services during the Luzon-wide enhanced community quarantine, starting on March 17, 2020, we will:
- Open select branches in Luzon
- Shorten branch hours to 3pm
- Deploy a skeletal workforce to support banking operations
- Increase sanitation efforts at branches and offices
Visayas and Mindanao operations are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches, click here: List of Open Branches Thank you and stay safe. COVID-19 banking advisory (March 16, 2020) In the midst of COVID-19, your safety is our utmost priority. All banking services such as access to ATMs, CAMs, Security Bank Online, Digibanker and our branches will continue uninterrupted. Our branches are open to serve you but we encourage you to use Security Bank Online and Our Mobile App Visit www.securitybank.com.ph/maps/ for locations of our ATMs and CAMs and branch updates. You can contact our BetterBanking specialists through our Customer Service Hotline at 8887-9188 or email at [email protected]. Please stay safe. Fraud prevention advisory We are committed to your financial safety. As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords. If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request. Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc. If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate. If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88. Thank you. Increase in maximum ATM withdrawal and POS transaction Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.
CHANNELS | FROM | TO |
ATM Withdrawal | PHP 40,000 for 2 days | PHP 50,000 per day |
Point-of-Sale (POS) Transaction | PHP 40,000 per day | PHP 100,000 per day |
Purchases using your debit/ATM card | PHP 40,000 per day | PHP 100,000 per day |
Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.
Our hotline number has been updated
8-DIGIT MIGRATION ADVISORY The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful. As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:
- Customer Service Hotline: 8887-9188
- Head Office Trunkline: 8867-6788
eGive Cash changes Heads up, eGiveCash users! In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection. What do you need to keep in mind?
- New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
- Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
- Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
- Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.
Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS. Check Date Format In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted. Numericformat in month-day-year sequence regardless of separator: Alphanumeric format
FOR STRICT COMPLIANCE
Extended Scheduled System Activity (March 12, 2023)
To our valued clients,
Our scheduled system activity today March 12, 2023 (Sunday) has been extended. As such, the following platforms will be temporarily unavailable (until 12 pm):
- Security Bank Online web and mobile app
- DigiBanker Cash Portal and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESONet
For concerns and queries, please contact our Customer Service Hotline (02) 8887-9188.
Scheduled System Activity (March 12, 2023)
Please be informed that we will have a scheduled system activity on March 12, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Corporate Website
- Online Transactions and POS
- Branches
- Hotline & IVRS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
EDSA People Power Revolution Anniversary Advisory (February 25, 2023)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for February 25, 2023 (Saturday):
Sta. Elena | Open on Sunday |
A. Linao | 9:00 am – 1:00 pm |
Blumentritt | 9:00 am – 1:00 pm |
Ongpin | 9:00 am – 1:00 pm |
Valenzuela | 9:00 am – 1:00 pm |
BF Parañaque | 9:00 am – 1:00 pm |
Starmall Las Piñas | 9:00 am – 1:00 pm |
Dasmariñas | 10:00 am – 2:00 pm |
Ayala Malls Manila Bay | 10:00 am – 2:00 pm |
Market!Market! | 9:00 am – 1:00 pm |
Fort SLMC | 9:00 am – 1:00 pm |
Sta. Rosa Greenfield | 9:00 am – 1:00 pm |
Calamba Crossing | 10:00 am – 2:00 pm |
Lipa Medix | 9:00 am – 1:00 pm |
Batangas | 9:00 am – 1:00 pm |
Angeles | 9:00 am – 1:00 pm |
San Fernando-Dolores | 9:00 am – 1:00 pm |
Olongapo | 9:00 am – 1:00 pm |
Tarlac | 9:00 am – 1:00 pm |
Balanga | 9:00 am – 1:00 pm |
Baguio | 9:00 am – 1:00 pm |
Tuguegarao | 9:00 am – 1:00 pm |
Dagupan | 9:00 am – 1:00 pm |
Santiago | 9:00 am – 1:00 pm |
Malolos | 9:00 am – 1:00 pm |
Cabanatuan | 9:00 am – 1:00 pm |
Guadalupe Commercial Complex | 9:00 am – 1:00 pm |
Pasig C. Raymundo | 9:00 am – 1:00 pm |
Mandaluyong | 9:00 am – 1:00 pm |
Del Monte | 9:00 am – 1:00 pm |
Robinsons Magnolia | 10:00 am – 2:00 pm |
Diliman Matalino | 9:00 am – 1:00 pm |
Marikina | 9:00 am – 1:00 pm |
Alimall | 9:00 am – 1:00 pm |
Promenade-Greenhills | 9:00 am – 1:00 pm |
Shangri La Plaza East Wing | 9:00 am – 1:00 pm |
Tacloban Rizal | 9:00 am – 1:00 pm |
Davao Rizal | 12:00 pm – 4:00 pm |
Davao Monteverde | 12:00 pm – 4:00 pm |
CDO Limketkai | 9:00 am – 1:00 pm |
Iloilo Jaro | 9:00 am – 1:00 pm |
Bacolod North Drive | 9:00 am – 1:00 pm |
General Santos | 9:00 am – 1:00 pm |
Mandaue North Road | 9:00 am – 1:00 pm |
Branches not included in the list above have suspended operations on this date.
Thank you.
Special (Non-working) Day Advisory (February 24, 2023)
To our valued clients,
All our branches nationwide will be closed on February 24, 2023 (Friday) in observance of the special (non-working) day, per Malacañang Proclamation No. 167.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled System Activity (February 26, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 26, 2023 (Sunday) from 2:00 am to 10:00 am.
During this period, the following platform will be temporarily unavailable:
- eGiveCash (eGC)
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (February 19, 2023)
To our valued clients,
Please be informed that we will have a scheduled system activity on February 19, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- EGC
- DigiBanker
- Payroll
- Online Transactions and POS
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Important update on the Security Bank Credit Card Fees and Charges
IMPORTANT ADVISORY: We have updated the computation of the Minimum Amount Due and the Monthly Interest Rate for your Security Bank Credit Card:
Monthly Interest Rate
· In line with the Bangko Sentral ng Pilipinas (BSP) Circular No. 1165, the Monthly Interest Rate will be adjusted from 2% to 3%. For existing installments, the interest rate on the monthly installments due shall remain the same.
Minimum Amount Due
· The Minimum Amount Due (MAD) will be adjusted from 3% of total amount due or PHP500 (USD10), whichever is higher to the sum of the following items below or PHP500 (USD10), whichever is higher:
1. Interest for Installment Transactions
2. Transaction Fee/s (e.g., Cash Advance Fee, SimplyPay Fee, Quasi-cash fee)
3. Service Fee/s (e.g., Overlimit Fee, Account Maintenance Fee, ADA Fee)
4. Interest charge
5. Late Payment Fee
6. Total Amount Due less items 1-5, multiplied by the Minimum Pay Percentage of 3%
For more details, please visit our website, select Cards, and scroll down to Fees and Charges. Thank you.
Update: Safety Deposit Box Rental Fees and Other Related Charges
Starting April 10, 2023, Safety Deposit Box (SDB) Rental Fees and Other Related Charges will be as follows:
Annual SDB Rental Fees
SDB Size | New Rate |
3x5x24 | Php800.00 |
4x5x24 | Php900.00 |
5x5x24 | Php1000.00 |
3x10x24 | Php1200.00 |
4x10x24 | Php1400.00 |
5x10x24 | Php1700.00 |
10x10x24 | Php2700.00 |
15x10x24 | Php2900.00 |
16×16.5×19.5 | Php3200.00 |
Other Fees and Charges
Deposit for SDB keys | Php2000.00 |
Replacement of Lost SDB keys | Php2000.00 |
Payment for non-bank witnesses for forced opening | Php2000.00 |
For any inquiry or concern regarding this update, please ask our Branch Customer Advisor for assistance.
New Nostro Account (February 20, 2023)
Effective February 20, 2023, our Nostro account for Pound Sterling (GBP) at Barclays Bank London (BARCGB22) will be closed. This will be replaced with a new Nostro account at Bank of New York Mello, London, with Swift Code IRVTGB2X.
Scheduled System Activity (February 11 – 12, 2023)
To our valued clients,
Please be informed that we will have a scheduled maintenance activity from February 11, 2023 (Saturday) at 9:00 pm to February 12, 2023 (Sunday) at 12:00 pm.
During this period, the following platforms will be temporarily unavailable:
- Debit Cards and Cash Cards
- Security Bank ATMs and CAMs
- Security Bank Online and Mobile App
- Security Bank DigiBanker and Cash and Trade Portal
- IVRS, Salary Advance, and eGiveCash (eGC)
- InstaPay and PESOnet
- Online transactions and POS
Please schedule your transactions before this period to avoid any inconvenience. For concerns and queries, please contact our Customer Service Hotline (02)8887-9188.
Thank you for understanding.
Scheduled System Activity (January 22, 2023)
To our valued clients,
Please be informed that we will have a scheduled system maintenance on January 22, 2023 (Sunday).
During this period, the following will be temporarily unavailable from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online Transactions and POS
- Website
- SALAD
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Feast of the Black Nazarene Advisory (January 9, 2023)
To our valued clients,
Please be advised of the suspended operations for some Security Bank branches in Manila on January 9, 2023:
- C. Palanca
- Evangelista
- Roxas Boulevard
Branches not included in the list above will be open and have regular operations on this date.
Thank you.
Special (Non-working) Day Advisory (January 2, 2023)
To our valued clients,
All our branches nationwide will be closed on January 2, 2023 (Monday), in observance of the special (non-working) day, per Malacañang Proclamation No. 90.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Rizal Day Advisory (December 30, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 30, 2022:
- Catarman 9:00 am to 12:00 noon
- Tacloban Rizal 9:00 am to 12:00 noon
Branches not included in the list above have suspended operations on this date. All branches will also have suspended operations on January 1-2, 2023.
Thank you.
Special (Non-working) Day Advisory (December 26, 2022)
To our valued clients,
All our branches nationwide will be closed on December 26, 2022 (Monday), in observance of the special (non-working) day per Malacañang Proclamation No. 115.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Holiday Banking Advisory (December 24 and 31, 2022)
To our valued clients,
Please be advised of the revised schedules for some Security Bank branches for December 24 and 31, 2022:
- Bacolod-North Drive 9:00 am to 1:00 pm
- Capitol Commons* 9:00 am to 1:00 pm
- CDO-Limketkai 10:00 am to 2:00 pm
- Cebu-Business Park 9:00 am to 2:00 pm
- Fort Bonifacio-SLMC 9:00 am to 12:00 noon
- General Santos 10:00 am to 2:00 pm
- Iloilo Jaro 9:00 am to 1:00 pm
- Mandaue-North Road 9:00 am to 2:00 pm
- Market! Market! 9:00 am to 12:00 noon
- Sta. Rosa-Greenfield 9:00 am to 12:00 noon
- Tacloban Rizal 10:00 am to 2:00 pm
- Tagbilaran 11:00 am to 4:00 pm
Branches not included in the list above have suspended operations on these dates.
Thank you.
*Closed on December 31, 2022
Feast of the Immaculate Conception of Mary Advisory (December 8, 2022)
To our valued clients,
All our branches nationwide will be closed on December 8, 2022 (Thursday), in observance of The Feast of the Immaculate Conception of Mary per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Bonifacio Day Advisory (November 30, 2022)
To our valued clients,
All our branches nationwide will be closed on November 30, 2022 (Wednesday), in observance of Bonifacio Day per Malacañang Proclamation No. 1236.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Scheduled system activity (November 12-13, 2022)
Please be informed that we will have scheduled system maintenance from November 12-13, 2022 (Saturday and Sunday).
During this period, the following will be unavailable:
November 12 – 4:00 – 5:15 am November 13 – 4:00 – 5:15 am |
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November 12, 11:00 pm – November 13, 4:00 am |
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We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Scheduled system activity – Security Bank Online InstaPay (November 6, 2022)
Please be informed that we will have a scheduled system maintenance activity on November 6, 2022 (Sunday).
During this period, InstaPay via Security Bank Online (web and mobile app) will be unavailable from 12:00 am to 10:00 am.
Please perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Weekend Banking Advisory (October 29, 2022)
Please be advised of Security Bank’s weekend banking branches’ schedules today, October 29, 2022 (Saturday):
Branches open until 12:00 pm:
A. LINAO-PACO
ALIMALL
BLUMENTRITT
DILIMAN-MATALINO
FORT BONIFACIO-SLMC
MARIKINA
MARKET! MARKET!
ONE MALL VALENZUELA
PROMENADE-GREENHILLS
SHANGRI-LA PLAZA EAST WING
STA. ROSA-GREENFIELD
CAPITOL COMMONS
ONGPIN
ROBINSONS MAGNOLIA
Branches open beyond 12:00 pm:
BAGUIO – 9:00 am to 1:00 pm; Saturday
CABANATUAN- MAHARLIKA – 9:00 am to 1:00 pm; Saturday
CDO-LIMKETKAI – 10:00 am to 3:00 pm; Saturday
CEBU-BUSINESS PARK – 11:00 am to 4:00 pm; Saturday
DAVAO-MONTEVERDE – 12:00 nn to 4:00 pm; Saturday
GENERAL SANTOS – 12:00pm to 4:00 pm; Saturday
ILOILO JARO – 9:00 am to 3:00 pm; Saturday
MANDAUE-NORTH ROAD – 11:00 am to 4:00 pm; Saturday
TACLOBAN RIZAL – 10:00 am to 2:00 pm; Saturday
TAGBILARAN – 11:00 am to 4:00 pm; Saturday
TUGUEGARAO – 12:00 nn to 4:00 pm; Saturday
BACOLOD-NORTH DRIVE – 9:00 am to 3:00 pm; Saturday
DAVAO-RIZAL – 12:00 nn to 4:00 pm; Saturday
Thank you.
Security Bank All Saints’ Day Advisory
All our branches nationwide will be closed on October 31 to November 1, 2022 (Monday and Tuesday), in observance of All Saints’ Day per Malacañang Proclamation No. 1236 and No. 79.
For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188.
You may also visit Security Bank’s Facebook account or email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
Advisory on the Change of BusinessPlus Terms and Conditions
Please be advised that our BusinessPlus Account Terms and Conditions (T&Cs) will be updated in compliance with the guidelines for consumer protection set forth in BSP Circular No. 1048, dated September 6, 2019.
Our updated T&Cs will take effect on January 1, 2023. The most recent version can be found here: https://www.securitybank.com/terms-and-conditions/
We have summarized the changes below, but we please read the new T&Cs in their entirety to make sure you understand everything that has changed.
The clauses that we changed and the reasons behind these modifications are as follows:
EXISTING | REVISED | REASON |
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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PRODUCT FEATURES AT A GLANCE
FEES AND CHARGES
MINIMUM BALANCE A minimum maintaining average daily balance as set by the BANK shall be required for all accounts. A monthly service fee as posted in the bank premises and at the bank website (www.securitybank.com) shall be charged to the account whenever its balance falls below the minimum average daily balance requirement for two (2) consecutive months, except during the first 3 months from the account opening when this fee is waived. The BANK reserves the right to change the minimum balance requirement and corresponding charges therein.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
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DEPOSITS/PLACEMENTS/PAYMENTS
xxx
When the account is closed, whether by the BANK or by the Depositor, the BANK may require the Depositor to surrender all unused checks before the balance of the account is released. The BANK shall not be liable for any loss or damage incurred by the Depositor or a third party due to computer programming defects, errors due to faulty communication lines, or any defect in the material or workmanship of any computer equipment. Article 1250 of the Civil Code of the Philippines shall not apply to the account.
A BusinessPlus Account may be opened with a minimum initial deposit as reflected in the section on FEES AND CHARGES as part of these Terms and Conditions.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INTEREST The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned shall be credited to the Depositor’s account at the end of every month or quarter, whichever is applicable. A reduced interest rate may apply if the account fails to meet the required frequency of withdrawal per quarter.
A check item…
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INTEREST The account shall earn interest net of applicable withholding tax if it meets the required minimum balance set by the BANK. Interest earned is calculated daily and shall be credited to the Depositor’s account quarterly. The interest is computed as follows: Net Interest Earned = (Average Daily Balance x Number of Days in a month/360) x Interest Rate Per Annum x (1 – 20% Withholding Tax) A check item… |
We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
CHECKBOOK Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client.
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CHECKBOOK Checkbooks shall be issued only to the accountholder personally, or to an authorized representative upon receipt by the BANK of an accomplished and duly signed checkbook requisition slip. The Depositor shall exercise care in requisitioning for additional checkbooks. To ensure continuous supply of the checkbooks, the requisition by the Depositor must be made at least one (1) month in advance of the expected delivery. Checkbooks shall be issued to the Depositor for a fee to be debited from the account of the Depositor upon checkbook order (via automatic checkbook re-order facility, over-the-counter request or alternate channels). Charges are subject to increase without prior notice to the client. The summary of the service fees and charges are reflected in the section on FEES AND CHARGES as part of these Terms and Conditions
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
SECURITY DIGIBANKER FACILITY 8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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SECURITY DIGIBANKER FACILITY 8. Average Daily Balance Requirement b. The Depositor agrees to pay such fees as may be charged by the BANK for the use of DIGIBANKER, which fees may be increased or decreased at the discretion of the BANK upon due notice to the Depositor. Auto Credit Payments Manager: (ACPM): Php 5.00 per transaction The Depositor hereby authorizes the BANK to automatically debit from its deposit account maintained with its servicing Branch the Total Annual Fees, amounting to FIVE HUNDRED PESOS (PHP500.00) per Two-Factor Authentication (2FA) Token issued to a DigiBanker User, in excess of the three (3) free 2FA User Licenses offered to the Depositor by the Bank. The aforementioned authority is supported by a valid Board Resolution which shall remain valid and binding for as long as the Depositor is enrolled in the 2FA of DigiBanker. The BANK is hereby absolved from any liability which may result from its implementation of the foregoing authority.
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We adhere to the directive of the BSP regarding disclosure and transparency of key information on, among others, regulations governing fees on retail bank product/ services and dormant deposit accounts, as contained in Section 263 of MORB. |
INQUIRIES OR COMPLAINTS For inquiries and complaints, please call our 24-Hour Customer Service hotline at (632) 888-791- 88 or e-mail us at [email protected]. Security Bank Corporation is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and e-mail address at [email protected]
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INQUIRIES OR COMPLAINTS 1. The Client shall report his/her concerns on the Account to any SBC branch nearest to the Client, or by contacting our 24/7 Customer Service Hotline below or sending an email to [email protected] Customer Service hotline: +632 8887-9188 (Toll-free for PLDT landline): 1-800-1-888-1250
Provided that, concerns relating to the loss of Client’s mobile device and/or replacement and/or change of number of any mobile phone or device (used by Client) for the generation and/or reception of OTP should be immediately reported to the Customer Service Hotline at the numbers provided above. 2. The Client agrees to SBC’s conduct of verification when he/she contacts SBC via Customer Service Hotline. 3. SBC shall only act upon the Client’s concerns, when the following information are completely provided: i. Client name, ATM/Credit Card Number and/or enrolled SBC Account Number; ii. Details of the error or transaction as applicable, such as: date, merchant/subscriber number, amount, mobile number and reference number for the transaction in question or completion of the transaction dispute form when necessary. The dispute form is available/downloadable at https://www.securitybank.com/online-forms/. 4. SBC will respond to the inquiries and provide resolution feedback to the concerns raised within seven to twenty (7- 20) banking days from the receipt of the complaint, and that for complaints requiring more time to investigate and resolve, SBC will advise Client accordingly, including the progress thereof. 5. An official response of the concerned unit will be provided to the Client once investigation is completed. However, SBC does not guarantee reversal of Client’s transaction.
Security Bank Corporation is regulated by the Bangko Sentral ng Pilipinas (+632 8708-7087 loc. 2584 | [email protected] | https://www.bsp.gov.ph). Chat with BSP Online Buddy at (BSP Webchat:http://www.bsp.gov.ph/ | SMS: 021582277 | FB: Bangko Sentral ng Pilipinas)
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We adhere to the directive of the BSP regarding provision of: (1) Information on the internal complaints handling unit and that the Bank is a regulated entity and the contact information of the regulator. (2) Clear policies on investigation, resolution and restitution of complaints making and process clear to the consumer. (3) Information on the consumer assistance channels and applicable timelines for handling concerns |
VARIATION OF TERMS AND CONDITIONS The BANK reserves the right to change any or all of these terms and conditions. Any such alterations, amendments or new rules shall be posted, in the bank premises/ branches, for at least 15 business days, and such notice shall be binding upon all the BANK’s Depositors as fully as though assented to by them.
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VARIATION OF TERMS AND CONDITIONS The BANK reserves the right to change any or all of these terms and conditions. Clients shall be notified at least sixty (60) days prior to implementation of any amendments to the terms and conditions herein by public notice which may take the form of posting in public places, such as the BANK’s official websites and/or at a conspicuous place within the premises of all banking units. Clients who do not agree with the new/revised terms and conditions have the right to exit the contract without penalty provided, that such right is exercised within thirty (30) days from receipt of individual notice or thirty (30) days from issuance of public notice.
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To include a provision that binds the Bank to the required notification pertaining to the key features of the product and any changes thereto. |
LIABILITY Subject to the provisions herein, the BANK shall be liable only for its failure to act with good faith or to exercise reasonable care and skill, which shall be determined in accordance with the standards and practices of the banking industry and as prescribed by the regulatory body. If the BANK is found liable for any act or omission for the BANK’s provision of services in relation to the Account or any reason whatsoever, its liability will be limited to the service fee charged to me or my actual proven damages, whichever is less. It will not be liable for any indirect, special or consequential loss or damages arising in any way out of the BANK’s provision of services in relation to the Account or any reason whatsoever.
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To include a provision ensuring that Bank clients are treated fairly, honestly, and professionally. | |
COMPLIANCE WITH RELEVANT LAWS, RULES AND REGULATIONS The Depositor warrant and agree that he/she will comply with all laws, regulations, ordinances, rules, decrees, and other directives applicable to my use of Security DigiBanker and other services of SBC. In no event shall SBC be obligated to take any action that it believes, in good faith, would cause it to be in violation of any laws, regulations, ordinances, rules, decrees or directives applicable to the Account or the Depositor. SBC and the Depositor shall likewise comply with the provisions of Republic Act No. 10175 or the Cybercrime Prevention Act of 2012, its Implementing Rules and Regulations, Republic Act No. 9160, as amended or the Anti-Money Laundering Law, as amended and its Implementing Rules and Regulations, Republic Act. No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other related issuances, laws and regulations, as may be applicable.
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This is to remind our clients to adhere with applicable laws, rules and regulations in the use of their accounts with the Bank. |
If you do not agree with the new or changed terms and conditions, you have the option to terminate the agreement without penalty as long as you do so within thirty (30) days of receiving this notification or thirty (30) days following the publication of this notice.
If you have any questions about any of these changes, you can contact your branch of account or our Customer Service Hotline +632 8887-9188 (Toll-free for PLDT landline: 1-800-1-888-1250) or sending an email to [email protected]
Thank you.
System Maintenance for Security Bank Online Beta (August 4, 2022)
Security Bank Online Beta (mobile app and web) is currently undergoing system maintenance.
We’re sorry again for this unexpected downtime. We’re working on finishing the maintenance as fast as possible.
We appreciate your understanding.
Scheduled system activity
Please be informed that Security Bank ATMs and CAMs will have a scheduled system activity from July 23 (Saturday) to July 24, 2022 (Sunday). They will be temporarily unavailable on July 24, 2022 (Sunday) from 12:00 am to 8:00 am.
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
We’ve updated our Cashback Platinum Supplemental Terms and Conditions
Starting September 8, 2022, Complete Cashback Platinum Mastercard cardholders may convert single-receipt purchases of at least PHP5,000 into installments for up to 24 months.
For more details, visit our official website for the updated Supplemental Terms and Conditions. To go to the page, copy this address and paste it directly into your browser: https://www.securitybank.com/personal/credit-cards/rebate/complete-cashback-platinum-mastercard/#terms
Thank you.
Scheduled system maintenance
Please be informed that we will have a scheduled system maintenance from July 9 (Saturday) to July 10, 2022 (Sunday).
During this period, the following will be temporarily unavailable on July 10, 2022 (Sunday) from 12:00 am to 8:00 am:
- Security Bank ATMs, CAMs
- Security Bank Online (web and mobile app)
- Security Bank DigiBanker
- Cash and Trade Portal
- IVRS
- Payroll
- Online transactions and POS
- Website
We encourage you to perform your transactions before or after the activity to avoid any inconvenience.
Thank you for understanding.
Non-Payroll Cash Card Closure Advisory
As we have announced the discontinuation of all Security Bank Cash Cards on October 1, 2021, all Non-Payroll Cash Cards are now officially closed as of May 25, 2022.
You may still claim your Cash Card balance, subject to applicable fees, at any Security Bank branch.
Prior to your branch visit, please call our Customer Service hotline at (02) 8887-9188 or 1-800-1-888-1250 (Toll-free for PLDT hotline). You may also fill out this form to pre-process your withdrawal request.
Thank you and stay safe.
Our Customer Service Hotline is temporarily inaccessible.
We are currently experiencing some technical issues with our service provider affecting our Customer Service Hotline. We sincerely apologize for this inconvenience. In the meantime, you may reach us via email, chatbot or social media.
Bank Accounts and Deposits: [email protected]
Credit Cards: [email protected]
Thank you for understanding.
BusinessPlus Checking Account Advisory
To our valued clients,
Effective July 1, 2022, we are pleased to announce that we will be lowering the minimum maintaining balance of BusinessPlus Checking Account from P50,000 to P25,000.
For questions or clarifications, please reach out to your Relationship Manager, TBG Sales Managers or branch of account.
Thank you.
Update on Interest Rates for Checking and Savings Accounts to take effect on March 01, 2022
Please be informed of the changes in interest rates for the following products beginning March 1, 2022.
*Active
Product | From | To | |
All Access* | 0.0625% | 0.0675% | |
Money Builder* | 0.05% | 0.0675% | |
Monthly Bonus | 0.07% | 0.10% | |
Quarterly Bonus | 0.07% | 0.10% | |
Easy Savings* | 0.05% | 0.0675% | |
Jr. One Savings* | 0.125% | 0.0675% | |
eSecure* (eSS) | |||
PHP 5,000- 49,999 | 0.0650% | 0.0675% | |
PHP 50,000- 99,999 | 0.0650% | 0.0675% | |
PHP 100,000- 999,999 | 0.0700% | 0.0700% | |
PHP 1M- 4.99M | 0.0740% | 0.0740% | |
PHP 5M and up | 0.0740% | 0.0740% |
**Discontinued since July 2014
Product | From | To |
All-in-One Checking Account (AIOCA)** | 0.10% | 0.0675% |
Regular Checking with Interest** | 0.10% | 0.0675% |
CheckOne** | 0.20% | 0.0675% |
CheckPower** | 0.20% | 0.0675% |
ISIC** | 0.25% | 0.0675% |
SSS Pensioners Savings** | 0.10% | 0.0675% |
Peso SA – Passbook** | 0.10% | 0.0675% |
Peso SA – ATM** | 0.10% | 0.0675% |
ATM Plus Account** | 0.10% | 0.0675% |
CheckRight** | 0.25% | 0.0675% |
PESO SAVINGS A/C-STATEMENT** | 0.10% | 0.0675% |
PESO SAVINGS ACCOUNT – ATA** | 0.10% | 0.0675% |
Adjusted branch hours in Luzon
To ensure the safety of all our customers and staff, our Luzon branches will close at 3:00 pm from January 10 to January 14, 2022. For your convenience, you may use Security Bank Online through web or mobile app for your simple banking transactions. Let’s continue to observe health and safety protocols, and get better together. Thank you for understanding.
Branch schedule in areas affected by Typhoon Odette (as of Dec 19, 2021)
Due to severe weather conditions brought by Typhoon Odette, please be informed that our Kabankalan, Negros Occidental Branch will be temporarily closed starting tomorrow, December 20 (Monday), until further notice. Meanwhile, all our branches in Cebu, Tagbilaran, and Surigao will observe shortened banking hours until 1:00 pm. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188. You may also email the following:
- Credit cards – [email protected]
- Other bank-related concerns – [email protected]
For your safety, we encourage you to use our online banking platforms such as Security Bank Online and mobile app to perform your banking transactions. Thank you for your understanding.
Please be advised that the new Late Payment Fee implementation for all consumer loan products has been moved from September 19, 2021, to October 25, 2021. Kindly see the summary of fees per product below posted last July 21, 2021.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
Please be advised that effective October 18, 2021, a reinstatement fee of PHP 200 will be charged to previously past due accounts and canceled cards that have been reinstated. Visit this link for the full details. Thank you and keep safe.
Effective July 12, 2021, we’ve extended our over-the-counter check clearing cut-off time to 3:30 pm. For your convenience, please make your checkdeposits before the cut-off time.
Update on late payment fees for all consumer loans products (July 21, 2021)
Please be advised that effective September 19, 2021, Security Bank will be implementing the following changes in the Late Payment Fees for all consumer loan products.
Product | Variant | From | To |
Small Business Loan | Business Mortgage Loan | 24% per day of unpaid amortization + past due interest for technical past dues | 2% of unpaid amortization |
Business Express Loan | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization | |
Personal Loan | Personal Loan | 3% of the amount due or P500, whichever is higher | 3% of unpaid amortization |
Car4Cash | |||
Corporate Salary Loan | Salary Loan Doctor’s Loan Seafarer’s Loan | 3% of the monthly amortization or Php 500, whichever is higher | 3% of unpaid amortization |
Auto Loan | All variants | Collection Fee: 3% of unpaid net monthly amortization | 6% of unpaid amortization (combined Collection & Late Payment Fees) |
Late Payment Fee: 3% of unpaid net monthly installment | |||
Home Loan | Regular Home Loan and Home Equity | 3% of unpaid amortization for technical past dues | 3% of unpaid amortization |
We encourage you to settle your monthly amortizations on time to avoid incurring late payment fees. For any inquiry regarding the change in penalty fee, you may click this link https://bit.ly/asksbloans. Should there be no response to this advisory within thirty (30) days from receipt of this advisory, we shall deem the same as acceptance and consent to the change in penalty fees. For further assistance, you may call our Customer Service Hotline at (02) 8887-9188 from 8 am to 5 pm. Thank you.
Adjusted banking hours (June 1, 2021)
Effective June 1, 2021, and until further notice, all Security Bank branches will be open from 9:00AM to 4:00PM. Operating hours of branches inside malls may differ. For your convenience, we encourage you to bank from home via Security Bank Online and mobile app. Thank you and stay safe.
InstaPay advisory (May 20, 2021)
Please be informed that InstaPay is temporarily unavailable. We apologize for the inconvenience this may be causing you. Thank you for understanding.
Adjusted banking hours in NCR Plus (May 17 to 31, 2021)
All branches within the NCR Plus area will be observing adjusted banking hours of 9:00AM to 3:00PM from May 17 to 31, 2021. Operating hours of branches inside malls may differ. Branches in other areas will follow existing operating hours unless mandated by local government ordinances or the Bankers Association.
InstaPay Fees remain waived except for Easy Savings Account
We would like to remind you that effective May 1, 2021, a transfer fee of P25 for each InstaPay transaction will be charged when using your Easy Savings account. If your Security Bank mobile app still displays a transfer fee of P0.00, the correct fee of P25 will be collected and should reflect on your account within 1-2 banking days. Sending money via InstaPay is still FREE when using other accounts such as All Access Checking, Build Up Savings, etc. If you are a Gold Circle or Wealth Management client, your InstaPay transaction fee remains waived regardless of account used.
Waived InstaPay Fees until April 30, 2021 only
Starting May 1, 2021 a fee of PHP25 will be charged to Easy Savings accountholders for each transaction using Instapay via Security Bank Online app. The fee will be deducted within 1-2 banking days. *Instapay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders.
System activity due to implementation of Acquirer Based Fee Charging model in all Bancnet ATMs
- Sending and Receiving InstaPay
- POS and Online Purchases
- All Security Bank ATMs
Update on transfer fees for InstaPay Starting April 21, 2021, a fee of PHP 25 will be charged to Easy Savings accountholders for each transaction using InstaPay. The fee will be collected within 1-2 banking days. InstaPay remains FREE for all Gold Circle and Wealth clients, and other deposit accountholders. Thank you and stay safe.
Changes to Easy Savings Account to take effect on May 5, 2021
The following changes will be applied to our Easy Savings Account beginning May 5, 2021.
FROM | TO | |
Over the Counter Fees | P100 | P200 |
Minimum Maintaintaining Balance | P5,000 | P10,000 |
Please be guided accordingly. Thank you and stay safe. Scheduled system activity advisory (March 7, 2021) Please be informed that Security Bank will have a scheduled system activity on March 7, 2021 (Sunday), 12:00AM to 4:00PM. During this period, DigiBanker 2.0 will be temporarily unavailable. We encourage you to perform your transactions before or after the activity to avoid any inconvenience. Thank you.
EDSA People Power anniversary advisory
All our branches nationwide will be closed on February 25, 2021 (Thursday), in observance of the EDSA People Power Revolution Anniversary, per Proclamation No. 986, s. 2020. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm. You may also visit Security Bank’s Facebook account or email the following:
- Credit Cards – [email protected]
- Other bank-related concerns – [email protected]
Thank you.
InstaPay advisory
Please be advised that InstaPay transfers to the following banks will be temporarily unavailable today (Feb 9), from 12pm to 3pm due to Bancnet’s system maintenance activity.
- Sterling Bank of Asia
- GXI (GCash)
- Equicom Savings Bank
- Bank of Commerce
- Philippine National Bank
- Philippine Savings Bank
- GrabPay Philippines ING
To avoid inconvenience, we encourage you to perform your transactions after the maintenance window. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm. Thank you and stay safe.
ATM fees collection advisory
Beginning April 7, 2021, we will no longer collect fees for ATM withdrawals and balance inquiries made in other banks’ ATMs. Instead, transaction fees will be collected by the bank that owns the ATM you are using (ATM owner). Non-SB ATM cardholders who use our ATMs will be charged the following fees :
- PHP15 per Withdrawal
- PHP2 per Balance Inquiry
If you are a Gold Circle or Wealth Management client, ATM withdrawal fees that may appear on your account balance when using other local banks’ ATMs will be reversed on the next banking day. Thank you and stay safe.
Waived transfer fees for InstaPay is extended until March 31, 2021
We are pleased to inform you that we have extended our waived transfer fees for InstaPay until March 31, 2021. Continue sending money to other bank accounts for FREE when using your Security Bank mobile app. We also encourage you to continue using our alternative channels for your banking needs. Thank you and stay safe.
Excess credit balances advisory (November 27, 2020)
Please be informed that effective November 27, 2020, any overpayment or excess credit balances on your Security Bank Mastercard shall be governed by the Bank’s overpayment policy as outlined in Section 9 of our Credit Cards’ Terms and Conditions. “As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances may be subject to monitoring and reporting requirements under the IRR of AMLA, as amended.” Please be guided accordingly.
Bills payment advisory (November 19, 2020)
Please be informed that we are experiencing some technical issues with select Bills Payment merchants. Payment to the following billers are temporarily unavailable until further notice:
- Air Asia
- BPI Credit Card
- Grab
- Manila Electric Company (Meralco)
-
National Bureau of Investigation (NBI)
-
PayExpress/Paynamics
- Philippine Airlines
- Professional Regulation Commission (PRC)
- SSS Contributions
-
St Luke’s Extension Clinic
-
Taft Property Venture Development
We sincerely apologize for the inconvenience this may have caused you. We will update you as soon as bills payment to these merchants become available. Thank you for your understanding.
Security Bank Online and Mobile App advisory (November 22 and 28, 2020)*
Please be informed that Security Bank will have scheduled system activities on the following dates:
- November 22, 2020 (Sunday), from 2:00AM to 4:30AM
- November 28, 2020 (Saturday), 10PM, to November 29, 2020 (Sunday), 6AM
During these periods, Security Bank Online (SBOL) and Mobile App will be temporarily inaccessible. We encourage you to perform your transactions before or after the activity to avoid inconvenience. Thank you for your understanding. *This post was updated to reflect new schedules. Please be guided accordingly.
Check clearing advisory (November 13, 2020)
Pursuant to PhilPass Advisory No. BPU-2020-105A, we will implement normal check clearing today. Our cut-off time is at 12:30PM. All check deposits received from yesterday November 12 until 12:30PM today will be sent to clearing. Thank you.
InstaPay advisory
Please be informed that InstaPay remains unavailable. We apologize for the inconvenience this may have caused you. We will update you as soon as it becomes available. Thank you for understanding.
Check clearing advisory
Please be advised that following PhilPaSS Advisory No. BPU-2020-104, check clearing operations will be suspended for tomorrow November 12, 2020. Your check deposits today and tomorrow will be sent to clearing on Friday, November 13, 2020. Thank you and stay safe.
Security Bank Mobile and Mobile App system maintenance advisory (November 10, 2020)
Please be informed that we will run a system maintenance activity on November 10, 2020, from 8:00PM to 10:00PM. During this period, Security Bank Online Banking and Mobile App will momentarily be unavailable. InstaPay will remain unavailable until November 11, due to additional tests and fixes on the feature. Kindly perform any urgent online banking transaction ahead of time to avoid any inconvenience. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM. Thank you.
Bills payment advisory (November 5, 2020)
Please be informed that we are currently experiencing some technical issues with our Bills Payment feature on SBOL and Mobile App. We sincerely apologize for the inconvenience this may have caused you.
System maintenance advisory
We encountered some technical difficulties in our ATMs today, October 30, 2020 (Friday). We sincerely apologize for the inconvenience this may have caused. For all ATM transactions that did not push through today, please be informed that we have begun crediting back to affected accounts. We expect to complete this within 48 hours. Should you need immediate access to these funds, we will open select branches tomorrow, October 31 (Saturday), to assist you in your banking needs.
REGION | AREA | BRANCH 1 |
Region 1 | Area 01 | Sta. Elena |
Region 1 | Area 02 | UST Malate Espana |
Region 1 | Area 03 | Navotas Valenzuela |
Region 1 | Area 04 | Divisoria Sto. Cristo |
Region 2 | Area 05 | Pasong Tamo Ext. Chino Roces Guadalupe Reposo |
Region 2 | Area 06 | Alabang Acacia Sucat |
Region 2 | Area 07 | Aseana Square Imus |
Region 2 | Area 08 | Market Market Fort Grand Hamptons Fort Fairways Fort Triangle Morgan Suites |
Region 2 | Area 09 | Calamba Crossing Sta. Rosa Greenfield |
Region 2 | Area 10 | Lipa Medix Hospital Lima |
Region 2 | Area 11 | Angeles Balanga Olongapo Clark Medical City Clark Angeles Tarlac San Fernando – Dolores San Fernando |
Region 2 | Area 13 | Ayala Rufino Medical Plaza Dela Rosa, Salcedo Bel Air Herrera Paseo de Roxas |
Region 2 | MOB | Main Office Branch |
Region 3 | Area 15 | Silver City |
Region 3 | Area 16 | Capitol Commons Pasig Boulevard Pasig C. Raymundo Pasig Mercedes Ave. Pasig Santolan Valle Verde |
Region 3 | Area 17 | Mandaluyong Greenfield Mandaluyong – Edsa Boni Avenue |
Region 3 | Area 18 | Congressional Congressional Tower |
Region 3 | Area 19 | E. Rodriguez SLMC Quezon Ave – South Triangle G. Araneta |
Region 3 | Area 20 | Don Antonio Heights |
Region 3 | Area 21 | Montalban Marikina Sumulong Taytay Ortigas Extension Antipolo Marikina-Gil Fernando |
Region 3 | Area 22 | Alimall Cubao Eastwood |
Region 3 | Area 23 | Promenade Greenhills |
Region 4 | Area 24 | Cebu Business Park Mandaue North Road |
Region 4 | Area 26 | Davao Rizal Davao Monteverde Davao Bajada Tagum Panabo Digos |
Region 4 | Area 28 | Bacolod Lacson Bacolod Mandalagan Iloilo Ledesma Iloilo Business Park |
Region 4 | Area 29 | General Santos – Pioneer |
For the safety of our customers and employees, everyone entering our branches is required to wear a face mask and a face shield. Thank you for your understanding.
DigiBanker advisory
Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from November 7, 2020, 10 PM, to November 8, 2020, 6 AM. During the said activity, the following will be unavailable:
- Payroll facility
- Automatic Credit Arrangements
- Automatic Debit Arrangements
- eGov facility
- All corporate banking functionalities
To avoid any inconvenience, we encourage you to perform your transactions before or after the activity. Thank you.
Extended systems maintenance advisory (October 27, 2020)
Please be informed that Security Bank’s scheduled debit card management system upgrade today, October 27, 2020 (Tuesday), will be extended and will affect access to the following until 4:00PM :
- Security Bank Online and Mobile App
- Security Bank DigiBanker
- IVRS, Salary Advance, InstaPay and PESONet
In the meantime, you may already use your Debit Card and Cash Card in all ATMs. You may also proceed to any Security Bank branch for your banking needs. We will send out another advisory as soon as these systems become available. Thank you.
Cash card advisory
BSP Circular No. 706: Updated Anti-Money Laundering Rules and Regulations requires all Cash Cards to have updated cardholder information.
Kindly update your customer information at any Security Bank branch on or before September 21, 2020.
All Cash Cards that are non-compliant will be blocked by the third week of September 2020.
Thank you.
New policy on check encashment and deposit We would like to update you on a new policy regarding check encashment and deposit. In compliance with the Philippine Clearing House Corporation’s (PCHC) Memorandum Circular 3616, we are no longer accepting checks with the following:
- Erasure/s on the account number
- Two account numbers are written
- Dorsal Deposit Information (DDI) for another bank is indicated
PCHC has set these additional guidelines as part of the effort to improve check clearing for clients’ convenience and security. Please be guided accordingly. Suspension of select OTC transactions Security Bank’s priority is the protection, security, and welfare of our employees and clients. In light of COVID-19 and the Luzon-wide enhanced community quarantine, our branches will temporarily suspend the following over-the-counter transactions starting March 30, 2020:
- Cash withdrawals of less than P50,000 for ATM cardholders
- Bills Payments
As we implement these measures to reduce face-to-face interactions, we have also made it easier to withdraw from ATMs and pay bills online:
- We’re waiving ALL ATM Withdrawal Fees (even from non-Security Bank ATMs)
- We increased the Daily ATM Withdrawal limit to P50,000
- Bills payment can be done via ATM or Security Bank Online
Read the full advisory here: Suspension of Select OTC Transactions We encourage everyone to follow quarantine guidelines, maintain personal hygiene, and practice social distancing. Waived money transfer fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving fees on the following until further notice: Where applicable, this will be applied to both retail (via Security Bank Online) and corporate clients (via Digibanker, excluding corporate clients with proprietary front-end systems).
- PESONet
- Instapay
- eGiveCash
Read the full advisory here: Waived Money Transfer Fees Thank you and please stay safe. Waived ATM withdrawal fees In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving all ATM withdrawal fees (even from non-Security Bank ATMs) until further notice. This means that you may withdraw from any bank’s ATM using your Security Bank ATM card and fees won’t apply. This is applicable nationwide. Read the full advisory here: Waived ATM Withdrawal Fees Thank you and please stay safe. Salary Advance payment extension Security Bank’s priority is the protection, security, and welfare of our employees and clients. That’s why, in the light of the Enhanced COVID-19 Quarantine, we’re extending payment due dates for Salary Advance (SALAD) Loans. All customers with Salary Advance (SALAD) whose payment status is current (with no past due balance) as of March 16, 2020 and payment due date is from March 26 to April 14, 2020 will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date. Read the full advisory here: SALAD Payment Extension Thank you and please stay safe. Loan & credit card payment extension In compliance with the Bayanihan Act, all customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose loans with ORIGINAL payment due dates that fall within the government-mandated Community Quarantine (ECQ, MECQ) period from March 17 to May 31, 2020 are granted a loan payment extension. We’re extending payment due dates as follows:
Original Due Date | Loan Extension Period |
March 17 to March 31 | extended by 90 days |
April 1 to April 30 | extended by 60 days |
May 1 to May 31 | extended by 30 days |
Read the full advisory here: Loan and Credit Card Payment Extension Thank you and stay safe. COVID-19 banking advisory (March 17, 2020) Security Bank’s priority is the protection, security, and welfare of our employees and clients. To ensure we are able to provide essential financial services during the Luzon-wide enhanced community quarantine, starting on March 17, 2020, we will:
- Open select branches in Luzon
- Shorten branch hours to 3pm
- Deploy a skeletal workforce to support banking operations
- Increase sanitation efforts at branches and offices
Visayas and Mindanao operations are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches, click here: List of Open Branches Thank you and stay safe. COVID-19 banking advisory (March 16, 2020) In the midst of COVID-19, your safety is our utmost priority. All banking services such as access to ATMs, CAMs, Security Bank Online, Digibanker and our branches will continue uninterrupted. Our branches are open to serve you but we encourage you to use Security Bank Online and Our Mobile App Visit www.securitybank.com.ph/maps/ for locations of our ATMs and CAMs and branch updates. You can contact our BetterBanking specialists through our Customer Service Hotline at 8887-9188 or email at [email protected]. Please stay safe. Fraud prevention advisory We are committed to your financial safety. As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords. If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request. Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc. If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate. If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88. Thank you. Increase in maximum ATM withdrawal and POS transaction Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.
CHANNELS | FROM | TO |
ATM Withdrawal | PHP 40,000 for 2 days | PHP 50,000 per day |
Point-of-Sale (POS) Transaction | PHP 40,000 per day | PHP 100,000 per day |
Purchases using your debit/ATM card | PHP 40,000 per day | PHP 100,000 per day |
Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.
Our hotline number has been updated
8-DIGIT MIGRATION ADVISORY The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful. As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:
- Customer Service Hotline: 8887-9188
- Head Office Trunkline: 8867-6788
eGive Cash changes Heads up, eGiveCash users! In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection. What do you need to keep in mind?
- New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
- Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
- Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
- Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.
Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS. Check Date Format In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted. Numericformat in month-day-year sequence regardless of separator: Alphanumeric format
FOR STRICT COMPLIANCE