Banking Advisories

Security Bank Bonifacio Day Holiday Advisory (November 30, 2020)

All our branches nationwide will be closed on November 30, 2020 (Monday), in observance of Bonifacio Day per Proclamation No. 845, s. 2019. For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8 am to 5 pm.

You may also visit Security Bank’s Facebook account or email the following:

• Credit Cards – [email protected]
• Other bank-related concerns – [email protected]

 Thank you.

Excess Credit Balances Advisory (November 27, 2020)

Please be informed that effective November 27, 2020, any overpayment or excess credit balances on your Security Bank Mastercard shall be governed by the Bank’s overpayment policy as outlined in Section 9 of our Credit Cards’ Terms and Conditions.

“As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance shall be subject to approval and applicable fees. Payment which exceeds total amount availed and/or credit limit and accounts with credit balances may be subject to monitoring and reporting requirements under the IRR of AMLA, as amended.”

Please be guided accordingly.

Bills Payment Advisory (November 19, 2020)

Please be informed that we are experiencing some technical issues with select Bills Payment merchants.

Payment to the following billers are temporarily unavailable until further notice:

• Air Asia
• BPI Credit Card
• Grab
• Manila Electric Company (Meralco)
• National Bureau of Investigation (NBI)
• PayExpress/Paynamics
• Philippine Airlines
• Professional Regulation Commission (PRC)
• SSS Contributions
• St Luke’s Extension Clinic
• Taft Property Venture Development

We sincerely apologize for the inconvenience this may have caused you. We will update you as soon as bills payment to these merchants become available. Thank you for your understanding.

Security Bank Online and Mobile App Advisory (November 22 and 28, 2020)*

Please be informed that Security Bank will have scheduled system activities on the following dates:

• November 22, 2020 (Sunday), from 2:00AM to 4:30AM
• November 28, 2020 (Saturday), 10PM, to November 29, 2020 (Sunday), 6AM

During these periods, Security Bank Online (SBOL) and Mobile App will be temporarily inaccessible. We encourage you to perform your transactions before or after the activity to avoid inconvenience. Thank you for your understanding.

*This post was updated to reflect new schedules. Please be guided accordingly.

Check Clearing Advisory (November 13, 2020)

Pursuant to PhilPass Advisory No. BPU-2020-105A, we will implement normal check clearing today. Our cut-off time is at 12:30PM.

All check deposits received from yesterday November 12 until 12:30PM today will be sent to clearing. Thank you.

InstaPay Advisory

Please be informed that InstaPay remains unavailable. We apologize for the inconvenience this may have caused you.

We will update you as soon as it becomes available. Thank you for understanding.

Check Clearing Advisory 

Please be advised that following PhilPaSS Advisory No. BPU-2020-104, check clearing operations will be suspended for tomorrow November 12, 2020.

Your check deposits today and tomorrow will be sent to clearing on Friday, November 13, 2020.

Thank you and stay safe.

Security Bank Mobile and Mobile App System Maintenance Advisory (November 10, 2020)

Please be informed  that we will run a system maintenance activity on November 10, 2020, from 8:00PM to 10:00PM. During this period, Security Bank Online Banking and Mobile App will momentarily be unavailable.

InstaPay will remain unavailable until November 11, due to additional tests and fixes on the feature.

Kindly perform any urgent online banking transaction ahead of time to avoid any inconvenience. For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM.

Thank you.

Bills Payment Advisory (November 5, 2020)

Please be informed that we are currently experiencing some technical issues with our Bills Payment feature on SBOL and Mobile App. We sincerely apologize for the inconvenience this may have caused you.

System Maintenance Advisory 

We encountered some technical difficulties in our ATMs today, October 30, 2020 (Friday). We sincerely apologize for the inconvenience this may have caused.

For all ATM transactions that did not push through today, please be informed that we have begun crediting back to affected accounts. We expect to complete this within 48 hours.

Should you need immediate access to these funds, we will open select branches tomorrow, October 31 (Saturday), to assist you in your banking needs.

DigiBanker Advisory 

Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from November 7, 2020, 10 PM, to November 8, 2020, 6 AM.

During the said activity, the following will be unavailable:

• Payroll facility
• Automatic Credit Arrangements
• Automatic Debit Arrangements
• eGov facility
• All corporate banking functionalities

To avoid any inconvenience, we encourage you to perform your transactions before or after the activity.

Thank you.

Holiday Advisory (November 1 and 2, 2020)

All our branches nationwide will be closed on November 1, 2020 (Sunday), in observance of All Saints’ Day, and November 2, 2020 (Monday), an additional special non-working day, per Proclamation No. 845, s. 2019.

For assistance during this time, you may call our Customer Service hotline at (02) 8887-9188 from 8AM to 5PM.

You may also visit Security Bank’s Facebook page or email the following:

• Credit Cards – [email protected]
• Other bank-related concerns – [email protected]

Thank you.

Extended Systems Maintenance Advisory (October 27, 2020)

Scheduled Systems Maintenance Advisory (October 26 to 27, 2020)

We will begin our upgrade to a new debit card management system on October 26, 2020 at 8:00PM until October 27, 2020 at 11:00AM.

During this period, the following will be temporarily unavailable:

• Use of Debit Cards and Cash Cards in all ATMs, Online Transactions, and POS
• Security Bank ATMs and CAMs
• Security Bank Online and Mobile App
• Security Bank DigiBanker
• IVRS, Salary Advance, and eGiveCash
• InstaPay and PESONet

We encourage you to perform any urgent transactions ahead of time to avoid inconvenience. Read more at https://www.securitybank.com/blog/system-upgrades-and-improvements/

Thank you.

DigiBanker Advisory

Please be informed that Security Bank will have a scheduled system activity affecting DigiBanker from October 17, 2020, 10 PM, to October 18, 2020, 6 AM.

During the said activity, the following will be unavailable:

• Payroll facility
• Automatic Credit Arrangements
• Automatic Debit Arrangements
• eGov facility
• All corporate banking functionalities

To avoid any inconvenience, we encourage you to perform your transactions before or after the activity.

Thank you for your understanding.

Scheduled Systems Maintenance Advisory (October 14, 2020)

Please be informed that we will have a scheduled systems maintenance on October 14, 2020 (Wednesday), from 12:01 AM to 4 AM. During this time, Security Bank Online (SBOL) and Mobile App will be inaccessible.

To avoid any inconvenience, we encourage you to perform your transactions before or after this maintenance period.

For assistance, you may call our Customer Service hotline at (02) 8887-9188 from 8am to 5pm.

Thank you.

Cash Card Advisory

 BSP Circular No. 706: Updated Anti-Money Laundering Rules and Regulations requires all Cash Cards to have updated cardholder information.

 Kindly update your customer information at any Security Bank branch on or before September 21, 2020.

 All Cash Cards that are non-compliant will be blocked by the third week of September 2020.

 Thank you.

New Policy on Check Encashment and Deposit

We would like to update you on a new policy regarding check encashment and deposit.

In compliance with the Philippine Clearing House Corporation’s (PCHC) Memorandum Circular 3616, we are no longer accepting checks with the following:

• Erasure/s on the account number
• Two account numbers are written
• Dorsal Deposit Information (DDI) for another bank is indicated

PCHC has set these additional guidelines as part of the effort to improve check clearing for clients’ convenience and security.

Please be guided accordingly.

Suspension of Select OTC Transactions

Security Bank’s priority is the protection, security, and welfare of our employees and clients. In light of COVID-19 and the Luzon-wide enhanced community quarantine, our branches will temporarily suspend the following over-the-counter transactions starting March 30, 2020:

• Cash withdrawals of less than P50,000 for ATM cardholders
• Bills Payments

As we implement these measures to reduce face-to-face interactions, we have also made it easier to withdraw from ATMs and pay bills online:

• We’re waiving ALL ATM Withdrawal Fees (even from non-Security Bank ATMs)
• We increased the Daily ATM Withdrawal limit to P50,000
• Bills payment can be done via ATM or Security Bank Online

Read the full advisory here: Suspension of Select OTC Transactions We encourage everyone to follow quarantine guidelines, maintain personal hygiene, and practice social distancing.

Waived Money Transfer Fees

In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving fees on the following until further notice: Where applicable, this will be applied to both retail (via Security Bank Online) and corporate clients (via Digibanker, excluding corporate clients with proprietary front-end systems).

• PESONet
• Instapay
• eGiveCash

Read the full advisory here: Waived Money Transfer Fees Thank you and please stay safe.

Waived ATM Withdrawal Fees

In light of COVID-19 and the Luzon-wide enhanced community quarantine, we are waiving all ATM withdrawal fees (even from non-Security Bank ATMs) until further notice. This means that you may withdraw from any bank’s ATM using your Security Bank ATM card and fees won’t apply. This is applicable nationwide. Read the full advisory here: Waived ATM Withdrawal Fees Thank you and please stay safe.

Salary Advance Payment Extension

Security Bank’s priority is the protection, security, and welfare of our employees and clients. That’s why, in the light of the Enhanced COVID-19 Quarantine, we’re extending payment due dates for Salary Advance (SALAD) Loans. All customers with Salary Advance (SALAD) whose payment status is current (with no past due balance) as of March 16, 2020 and payment due date is from March 26 to April 14, 2020 will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date. Read the full advisory here: SALAD Payment Extension Thank you and please stay safe.

Loan & Credit Card Payment Extension

In compliance with the Bayanihan Act, all customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose loans with ORIGINAL payment due dates that fall within the government-mandated Community Quarantine (ECQ, MECQ) period from March 17 to May 31, 2020 are granted a loan payment extension. We’re extending payment due dates as follows:

Original Due Date	Loan Extension Period
March 17 to March 31	extended by 90 days
April 1 to April 30	extended by 60 days
May 1 to May 31	extended by 30 days

Read the full advisory here: Loan and Credit Card Payment Extension Thank you and stay safe.

COVID-19 Banking Advisory (March 17, 2020)

Security Bank’s priority is the protection, security, and welfare of our employees and clients. To ensure we are able to provide essential financial services during the Luzon-wide enhanced community quarantine, starting on March 17, 2020, we will:

• Open select branches in Luzon
• Shorten branch hours to 3pm
• Deploy a skeletal workforce to support banking operations
• Increase sanitation efforts at branches and offices

Visayas and Mindanao operations are expected to continue as usual. For immediate cash needs, all our ATMs and CAMs are operational. ATM and CAM locations are viewable on our website >> https://www.securitybank.com/map/ For an updated list of open branches, click here: List of Open Branches Thank you and stay safe.

COVID-19 Banking Advisory (March 16, 2020)

In the midst of COVID-19, your safety is our utmost priority. All banking services such as access to ATMs, CAMs, Security Bank Online, Digibanker and our branches will continue uninterrupted. Our branches are open to serve you but we encourage you to use Security Bank Online and Our Mobile App Visit www.securitybank.com.ph/maps/ for locations of our ATMs and CAMs and branch updates. You can contact our BetterBanking specialists through our Customer Service Hotline at 8887-9188 or email at [email protected] Please stay safe.

Fraud Prevention Advisory

We are committed to your financial safety. As your BetterBanking partner, Security Bank will never ask for your One-Time Pin (OTP), Personal Identification Number (PIN), Card Verification Code (CVC, the 3-digit found at the back of your credit card or debit card) and passwords. If you receive a call from an individual introducing himself/herself as someone from Security Bank and he/she asks for these sensitive information, courteously decline the request. Be wary of red flags by paying attention to the details of the instructions such as the beneficiary, beneficiary address, amount, etc.  If the instructions are not within the usual transaction pattern or behavior of the Customer Care agent, probe further to give you a hint if the caller and his/her instruction are both legitimate. If you already suspect that your account may have been compromised, immediately contact your branch of account or Customer Care at 888-791-88. Thank you.

Increase in Maximum ATM Withdrawal and POS Transaction

Effective today, we are increasing your maximum ATM withdrawal and POS transaction limit.

CHANNELS	FROM	TO
ATM Withdrawal	PHP 40,000 for 2 days	PHP 50,000 per day
Point-of-Sale (POS) Transaction	PHP 40,000 per day	PHP 100,000 per day
Purchases using your debit/ATM card	PHP 40,000 per day	PHP 100,000 per day

Clients with ATM/POS transaction limit above PHP 50,000/PHP 100,000 per day will not change. ATM limit per transaction is at PHP 10,000.

 

Our Hotline Number Has Been Updated

8-DIGIT MIGRATION ADVISORY The migration of our Customer Service Hotline and Head Office Trunkline numbers, from 7 digits to 8 digits, was successful. As the NCR-wide 8-digit migration of landline numbers rolls out today, you may now call us through the following numbers:

• Customer Service Hotline: 8887-9188
• Head Office Trunkline: 8867-6788

eGive Cash Changes

Heads up, eGiveCash users! In compliance with the Bangko Sentral ng Pilipinas, we modified our EGC service for your financial protection. What do you need to keep in mind?

1. New monthly limitYou’ll still enjoy the convenience of EGC. We’ve just adjusted the total monthly limit per mobile number to Php 50,000.00
2. Regularization Form + Valid IDIf you’re a frequent EGC beneficiary, fill out our EGC KYC Regularization Form and present 1 valid primary ID or 2 secondary IDs at any Security Bank Branch and you’re good to go. This will allow us to efficiently monitor and verify all transactions for regular customers.Who are classified as frequent/regular EGC beneficiaries?
   1. Individuals who send/receive more than Php 5,000 per transaction for 6 consecutive months.
   2. Individuals who send/receive less than or equal to P5,000 per transaction for 6 consecutive months and have a total EGC transaction of more than P100,000 in a year.

Occasional EGC beneficiaries (those who receive less than Php 5,000 per transaction and/or have not received EGC for 3 consecutive months) can still use the service without any additional requirements. Don’t worry, we will identify frequent EGC beneficiaries and send reminders via SMS.

Check Date Format

In line with CICS Operating Memo No. 18-021 and in Memo Circulars 3436 & 3437, EFFECTIVE July 1, 2018, only checks with correct date formats will be accepted.

Numericformat in month-day-year sequence regardless of separator:

Alphanumeric format

FOR STRICT COMPLIANCE