Up to 5% cashback on essential expenses
with your new favorite rebate credit card!
Enjoy up to P12,000 cashback annually.
Pay less on your five most essential expenses.
Save instantly on your monthly billing statement!
Shop at ease with affiliated merchants worldwide.
Give it a try and get the annual fee waived for the first year.
Get access to the Marhaba Lounge NAIA Terminal 1 and Terminal 3 (formerly known as Skyview Lounge NAIA T3)
*Cardholder is subject to USD 17 fee per person per visit. Travel companion is subject to USD 19 fee per person per visit. SBC card should be active and valid to access the lounge.
SUPPLEMENTAL TERMS AND CONDITIONS FOR COMPLETE CASHBACK PLATINUM MASTERCARD The Terms and Conditions set out below, supplement and are to be read together with, and form an integral part of, the Security Bank Mastercard Terms and Conditions, as may be amended from time to time by the Bank in its sole and absolute discretion. The Bank’s decision in its sole and absolute discretion on all matters pertaining to the card or use of any or all of the benefits and privileges stated below shall be final and binding on the cardholder. The benefits and privileges described below may be amended, supplemented or revoked by the Bank at any time in its sole and absolute discretion.
1.1 Complete Cashback Platinum Mastercard is excluded from the Security Bank Rewards Program. Any purchases and/or transactions made using Complete Cashback Platinum Mastercard are not entitled to any rewards points under the Security Bank Rewards Program.
1.2 *Purchases and/or transactions made on the Complete Cashback Platinum Mastercard shall not be qualified for “Convert to ChargeLight.” (*Effective until September 7, 2022)
**Purchases and transactions made on Complete Cashback Platinum Mastercard may be qualified for the “Convert to Chargelight” facility upon request of the cardholder and approval by the Bank. (**Effective September 8, 2022)
1.3 All Complete Cashback Platinum Mastercard cardholders will automatically be enrolled in an electronic statement of account (e-SOA) service and shall be bound by the statement of account via the e-mail service terms and conditions. Thus, the Complete Cashback Platinum Mastercard cardholder shall not be qualified to receive paper statements.
2.1 A cardholder whose card account is open, active, and remains in good credit standing as determined by Security Bank in its sole discretion is entitled to earn rebates.
2.2 If a principal cardholder’s card is terminated or canceled at any time for any reason, whether by the principal cardholder or by Security Bank, the principal cardholder and any supplementary cardholder/s shall no longer be eligible to earn rebates and all rebates accrued shall automatically be forfeited immediately after the voluntary or involuntary cancellation of the card.
2.3 Any remaining rebates, including rebates pending credit into the card account of the cardholder, shall immediately become invalid, and shall be forfeited, upon the occurrence of the following:
2.3.1 Cancellation of the card; or
2.3.2 Conversion of the card to any other Security Bank credit card; or
2.3.3 Delinquency of the card; or
2.3.4 Card ceases to be in good credit standing.
2.4 Uncredited or accrued rebates of a cardholder who has availed of debt restructuring, rewrite and other collection programs or arrangements for his/her card shall remain forfeited despite eventual repayment of his/her card.
2.5 Security Bank reserves the right to suspend or terminate the privileges or disqualify the cardholder from earning rebates if:
2.5.1 In its opinion, the cardholder or his/her supplementary cardholder/s has in any way breached these terms and conditions or the Security Bank Mastercard terms and conditions; or
2.5.2 In its opinion, the cardholder uses his/her card in a manner inconsistent with the object and intent of the rebate feature of the card.
3. Earning of rebates
3.1 A cardholder shall earn rebates, subject to the cap indicated in subsection 3.7 which will be credited to his/her card account at the following rates when he/she uses his/her Complete Cashback Platinum Mastercard in the specific merchant categories, provided that the card remains active, not canceled, not terminated, remain in good credit standing and is compliant with these terms and conditions.
*To be discussed in greater detail in item 4.
3.2 Only local retail purchases and/or transactions are qualified. Purchases and/or transactions without charge slips such as but not limited to internet or online purchases, mail order/telephone order purchases, recurring payment transactions, cash advances made via ATM or over the counter, SimplyPay transactions, Balance Transfer transactions, Ready Cash transactions, payment of annual card membership, other fees and charges and interests shall not earn rebates.
3.3 All overseas and online purchases and/or transactions, even if charged in Philippine Pesos, shall not earn rebates.
3.4 Utilities enrolled in Security Bank Bills Assist Program are not eligible to earn rebates.
3.5 Purchases and/or transactions requested and approved for Convert-to-ChargeLight are not eligible to earn rebates. Thus, the monthly installment amount will not be considered in the computation of rebates. Only the original transaction amount of straight retail transactions and/or purchases will earn rebates. (Effective September 8, 2022)
3.6 Rebates including those earned from the supplementary card’s purchases and/or transactions shall be credited to the account of the principal cardholder.
3.7 Cumulative rebates awarded for both principal and supplementary cardholder/s are subject to a maximum of PHP 1,000 per monthly billing statement.
3.8 Rebates will be computed cumulatively across all local transactions in the above-mentioned merchant categories and shall be computed on a per transaction basis.
3.9 Rebates shall be computed on purchases and/or transactions posted from one (1) day after the statement date of the previous month to the statement date of the current month. Rebates shall be posted and reflected on the current month’s statement of account.
3.10 Rebates may only be used to settle purchases and/or transactions incurred on a principal cardholder’s account and/or his supplementary card if any.
3.11 Rebates may not be converted to or exchanged for cash and are not transferrable and cannot be paid to any person in any manner whatsoever or be used to settle or pay any other liability of any person whatsoever or be applied towards the settlement of any cardholder’s liabilities with the bank.
3.12 A cardholder shall be charged with the cost of the rebate should the cardholder cancel the qualifying purchase and/or transaction at a later date or if the purchase and/or transaction is found to be fraudulent or has been charged back.
3.13 Any errors, omissions, irregularities including but not limited to the computation of rebates, qualified transactions must be brought to the attention of Security Bank within thirty (30) days from the date of the statement of account otherwise the balance is shown on the statement of account and all entries, including errors, omissions, irregularities, will be deemed correct, complete, final and binding.
4. Merchant Categories
4.1 Merchant Category refers to the classification of each merchant establishment as determined by their acquiring banks based on the nature of the merchant’s business as prescribed by Mastercard. Below is a list of eligible merchant category codes:
Merchant Category Code
Sample Merchants *rebates apply to valid in-store purchases only
PUREGOLD, LANDMARK SUPERMARKET, etc.
SHELL, PETRON, etc.
SMART, GLOBE, etc.
BRANCHES OF STARBUCKS, SHAKEY’S, etc.
5139, 5200, 5211, 5231, 5251, 5261, 5309, 5310, 5311, 5331, 5441, 5451, 5531, 5532, 5533, 5561, 5571, 5611, 5621, 5631, 5641, 5651, 5655, 5661, 5681, 5691, 5698, 5699, 5712, 5713, 5714, 5718, 5719, 5722, 5732, 5733, 5734, 5735, 5912, 5921, 5931, 5932, 5933, 5940, 5941, 5942, 5943, 5944, 5945, 5946, 5947, 5948, 5949, 5950, 5965, 5970, 5972, 5973, 5977, 5978, 5993, 5995, 5997, 5998, 5999, 7230, 7278, 7531, 7535, 7538, 7622, 7699, 7841
SM DEPARTMENT STORE, THE LANDMARK DEPARTMENT STORE, etc.
4.2 In determining the eligibility of purchase and/or transaction or rate of rebate to be earned for a particular purchase and/or transaction, Security Bank shall be bound by the merchant category designation made by the acquiring bank as prescribed by Mastercard.
4.3 In the event of any inconsistency between the Merchant Category Code (MCC) under Section 4.1 above and the MCC used by the acquiring bank, the latter shall prevail.
5. Other Conditions:
5.1 Security Bank reserves the right at its sole and absolute discretion to vary, delete, amend, modify or add to any of these terms and conditions from time to time. These terms and conditions may be modified, amended, added, deleted or varied by Security Bank by way of posting on the Security Bank website, or in any manner deemed suitable by Security Bank. The cardholder agrees to access the Security Bank website regularly to view these terms and conditions. The cardholder agrees that his/her continued use of the card shall constitute his/her acceptance of these terms and conditions.
5.2 Security Bank shall have the right at its sole and absolute discretion and without prior notice to vary, modify or amend the features and benefits of the Complete Cashback Platinum Mastercard as stipulated in these terms and conditions, including but not limited to the eligibility, coverage, fulfillment, rebate rates to be awarded, the qualified merchant category, assignment of merchant category, coverage dates/periods and rebate to be awarded. Such modifications and amendments shall be effective on such dates or dates as shall be determined solely by Security Bank.
5.3 Fraud and abuse committed by the cardholder relating to the earning of rebates may result in forfeiture of rebates.
5.4 Security Bank is entitled, in its absolute discretion, at any time and from time to time and without notice and without giving any reason, to terminate the program, to take into account or disregard any purchases and/or transactions in the computation of the rebate or to otherwise vary the basis of computation of rebates as it relates to the qualifying period and/or rebate rate per merchant category. It is likewise entitled to terminate the awarding of the rebate or withdraw, cancel or invalidate any rebate already credited.
5.5 Rebate rates are subject to change and shall be reviewed periodically at Security Bank’s sole discretion from time to time.
5.6 Security Bank is entitled, for any reason and at any time, without liability or prior notice, to suspend the calculation, accrual, or crediting of the rebate, to address any errors in the calculation, or otherwise adjust such calculation.
5.7 Security Bank’s records and decision of all matters relating to Complete Cashback Platinum Mastercard shall be conclusive and binding on the cardholder.
5.8 All questions and disputes, in respect of but not limited to the cardholder’s eligibility, coverage of dates, fulfillment, etc., Security Bank’s decision shall prevail and shall be resolved at its sole discretion.
5.9 In the event of any conflict or discrepancy between the Security Bank Mastercard terms and conditions and these terms and conditions, the terms and conditions set herein shall prevail insofar as rebates are concerned.
As of July 8, 2022
SECURITY BANK CREDIT CARD TERMS AND CONDITIONS
1. THE SECURITY BANK CREDIT CARD (“CARD”)
The Security Bank credit card (“CARD”) is issued to you, the cardholder, by Security Bank Corporation (“we”, “our”, “us”). It is our sole property and is non-transferrable. After the approval of your application, we may automatically activate the CARD once delivery to you has been confirmed, even without your written conforme or notice. You are required to sign the dedicated portion at the back of your CARD upon receipt. Your CARD will only be honored by our affiliated establishments when properly signed and presented by you in good standing, and the required charge slip has been signed by you. It is valid up to the last day of the month indicated on the CARD, unless terminated earlier. After the expiration date, we and our affiliated establishments shall no longer be bound to honor the expired card unless the same has been renewed, subject to our approval.
We may, but do not have the obligation to give you any reason or prior notice:
You may be required to contact us in case we detect suspicious or unusual activities on your CARD. Until the activity is verified, your CARD may be suspended or cancelled if there is reason to believe that it may be or may have been used fraudulently. If we revoke your right to use your CARD or do not re-issue it for any reason, we may collect all outstanding balances, fees and charges immediately.
You agree to surrender your CARD upon demand to our offices or branches or to our duly authorized representative. You agree to hold us free and harmless from any claim for damages arising from such suspension, cancellation, termination, withdrawal or confiscation or any other loss or damage that you may experience due to any of the actions we take as listed above. Please note that continued use of the CARD in case of closure or cancellation or non-reissuance of the CARD is deemed as fraudulent.
2. YOUR RESPONSIBILITY
You are considered in good credit standing if all accounts for the issuance and/or use of your CARD are current and not overdue, and your privilege to use the CARD is not suspended, cancelled, terminated, withdrawn, confiscated, and unexpired. You are liable for all purchases and cash advances made through the use of your CARD, including all interests, fees and other charges as provided herein, and you hereby agree to accept and pay for such availments without the necessity of proof of a signed charge slip. We shall not be liable to you if for any reason the CARD is not accepted or honored at any Security Bank Mastercard affiliated establishment. You agree to hold us free and harmless from damages arising from the failure of the affiliated establishment to honor the CARD. You shall not hold us liable for any defective product or service purchased using the CARD. Complaints regarding the product or service purchased using the CARD shall be referred to the merchant and shall not affect your obligation to pay outstanding balances with us. Furthermore, you agree to hold us free and harmless from any and all claims for damages as a result of the failure of any accredited merchant or any acquiring bank, or Security Bank Mastercard. Any claim or dispute against an affiliated merchant does not relieve you of your obligation to pay the charges incurred through the use of your CARD. You may report a dispute on unauthorized/fraud transactions within 75 calendar days from the Statement of Account (SOA) date, through our 24-Hour Customer Service Hotline number (632) 8887-9188. Should you request for retrieval of documents relating to CARD disputes, a Four Hundred Pesos (PHP 400) retrieval fee per charge invoice shall be charged to you. The retrieval fee is subject to change and shall be waived if dispute is valid.
You also agree to fully comply and abide by the following:
You are required to inform us of any changes in your contact details and/or billing address.
3. YOUR SUPPLEMENTARY CARDS
The use of the SUPPLEMENTARY CARDS shall be governed by this Agreement. Any reference to the CARD issued to the Cardholder shall also apply to the SUPPLEMENTARY CARD/S. We can issue up to 5 supplementary cards to you. You and your supplementary/ies and/or surety/ies shall be jointly and severally liable for all purchases and cash advances made, including all interest and charges incurred through the use of the SUPPLEMENTARY CARD/S, as well as for any breach by the SUPPLEMENTARY CARDHOLDER/S of these terms and conditions. Primary and Supplementary CARDHOLDERS share the same credit limit unless otherwise specified. You, your supplementary/ies and or surety/ies further waive any defense of minority or illiteracy on any SUPPLEMENTARY CARD. Such responsibility shall only cease upon your request to terminate the SUPPLEMENTARY CARD privileges. Cancellation can be done by calling the Security Bank hotline . We will grant the termination, provided all purchases and cash advances made, including all interest and charges incurred through the use of the SUPPLEMENTARY CARD are fully paid and satisfied.
In the event of annulment or separation, legal or de facto, of you and your spouse, you and your supplementary/ies and/or surety/ies shall continue to be responsible for such amounts incurred through the use of the SUPPLEMENTARY CARD/S unless you request in writing that the privileges of such supplementary/ies under this Agreement be terminated, provided all purchases and cash advances made, including all interest and charges incurred are fully paid and satisfied at the time of said request.
4. YOUR CREDIT LIMIT
You will be granted a credit limit in Philippine Pesos which we calculated depending on your personal paying capacity. Your credit limit represents the maximum outstanding balance or purchases that you may be allowed at any given time and will be shared with all of your SUPPLEMENTARY/IES. You are required to assign the credit card limit of your SUPPLEMENTARY/IES. The expiration, suspension, cancellation or termination of the CARD shall terminate the credit extended to you under this Agreement.
Your ChargeLight Installment limit forms part of the credit limit extended to you. Such ChargeLight credit limit shall form part of the maximum outstanding balance of the purchases that you may be allowed at any given time if you avail of ChargeLight Installment purchases. The corresponding add-on interest from ChargeLight Installment purchases are part of your ChargeLight Installment limit. Should the outstanding balance exceed the approved credit limit at any given time, we reserve the right to decline any transaction and/or suspend your/SUPPLEMENTARY/IES’ credit card privileges. The said excess amount shall be considered immediately due without the need for further notice or demand. In case you are issued two (2) or more credit cards, you understand and agree to abide by the condition that all of your cards shall have one (1) consolidated or shared credit limit, in Philippine Pesos, unless you are otherwise notified or informed by us that you will be given a separate credit limit for each card, over which we shall have sole discretion. In case of default in payment in one (1) or more cards, we, at our sole discretion, may revoke your right to use all or any of your SB credit cards.
It is the cardholder’s responsibility to monitor his/her total obligations so as not to exceed the approved credit limit at any given time. Thus, an overlimit fee amounting to PHP 500 shall be charged if your card outstanding balance including all transactions whether purchases, refunds, interest and fees, goes beyond the approved limit. Overlimit fee will be charged upon occurrence:
Note that depending on the date when a cardholder’s statement date is due, the Statement of Account (SOA) would include the previous month’s transactions and thus, the overlimit fee will be applied to the said balance.
The overlimit fee amounting to PHP 500 will be added to the Minimum Amount Due. The following threshold limits for charging of overlimit fee shall apply:
Outstanding balance or Total amount due refers to the amount to be repaid as of statement cut-off date. It is inclusive of all charges and fees, debit/credit adjustments, cash advance, retail transactions, including due and demandable installments as of statement cut-off date.
5. CASH ADVANCES
Cash Advance is a credit card facility that lets you withdraw money using your card and Cash Advance PIN (CA PIN). You will be assigned a cash advance limit based on your card type. Cash advance is also subject to service fee (see card fees and charges) which will be charged per cash advance transaction. You can request your CA PIN through our Customer Service Hotline at Never disclose or share your CA PIN to anyone. We will never ask you for your PIN. You agree that all cash advances shall be conclusively presumed to have been personally made or authorized by you.
6. REWARDS POINTS
You get to earn Rewards Points on qualified transactions, depending on the CARD type we issued to you. Earning and redeeming of Rewards for the different CARD types are governed by the respective CARD’s terms and conditions. These Rewards may only be earned and redeemed if your CARD is in good credit standing. If your CARD has been cancelled, either by you or by us, any unused Rewards will be immediately forfeited. Likewise, if you avail of debt restructuring or other collection programs, unused Rewards will remain forfeited, despite payment of your CARD accounts. Regularly visit the website to check the items that can be redeemed using your Rewards Points.
7. CHARGELIGHT INSTALLMENT PLAN
You may avail of in -house and store-level Installment Promotions. We, at our sole discretion, shall determine the rates and available monthly terms. Our installment facilities allow you to pay the following, together with the applicable interest and other fees, on installment basis (“Installment Transaction”), for specified monthly payment options of 3, 6, 9, 12, 18 or 24 months:
The principal amount of the transactions covered in (a) through (d) is the Installment Transaction Amount. You should maintain good credit standing to be eligible for any of these Installment Facilities. However, final qualification is still subject to credit evaluation and your credit limit, as applicable. We may require a minimum availment amount for these Installment Transactions.
The monthly Installment due for your Installment Transaction (“Monthly Installment Due”) is included in the Minimum Amount Due on your SOA until the Installment Transaction Amount and the applicable Interest are paid in full.
|Installment Transaction Amount x [1+(Converted Monthly Factor Rate x Term)]|
We shall charge you a processing fee of 5% of the unbilled portion of the principal amount in case of pre-termination or cancellation of the approved ChargeLight Transaction before the end of the chosen repayment period. The computation of the Interest and the Principal components of the Monthly Installment Due from ChargeLight Installment transactions shall be on a diminishing balance basis and the Interest and Principal portions of the Monthly Installment Due will not be equal from month to month.
8. STATEMENT OF ACCOUNT
A Statement of Account (SOA) shall be issued to you on a monthly basis, on a specific billing cycle date, reflecting your outstanding balance and the minimum payment due, among others.
You agree to pay all the charges on or before payment due date as stated in your statement of account. You may receive your Statement of Account through courier or email.
You agree to examine the statement of account and report any discrepancy immediately. If no error is reported within 75 calendar days from Statement of Account (SOA) date, transactions reflected in your statement of account will be considered conclusively correct. A statement production fee of Fifty Pesos (PHP 50) per page will be charged to you if the requested billing statement is more than three (3) months old. This fee is subject to change. All other terms and conditions stated in the monthly Statement of Account shall form an integral part of this Terms and Conditions. We reserve the right to investigate and confirm within a reasonable time, in accordance with accepted or standard credit card business practices and procedures, any reported error or fraudulent transaction before making any correction in your statement of account.
You must immediately inform us of the non-receipt of the statement of account before your payment due date. Absence of any report of non-receipt shall be deemed as confirmation that you have received your statement of account. Non-receipt of your SOA does not relieve you of your obligation to pay the amounts due on the Card by the Payment Due Date. To avoid incurring Late Charges and further Interest charges and other fees, in case you do not receive your SOA within seven (7) to ten (10) days from the Statement Date, call our 24/7 Security Bank hotline at immediately and pay before the Payment Due Date.
P If the Payment Due Date falls on a weekend or regular national holidays, the payment due date shall be automatically moved to the next business day and payment thereon shall not be treated as late payment. Payments due must be received on or before the payment due date reflected on your Statement of Account. Acceptance of payment is considered effected only when checks are cleared. Updating of balance will only take place upon check clearing.
As a general rule, overpayment on your credit card shall not be allowed and will not form part of your credit limit nor cash advance limit. In cases where there’s an excess payment after all billed credit card balances are settled, the overpayment shall not earn interest and will be applied as payment to your succeeding transactions. Refund of credit balance due to overpayment or merchant refund, shall be subject to approval and applicable fees, and after incoming transactions/s are fully deducted.
Payment which exceeds total amount availed and/or credit limit and accounts with credit balances maybe subject to monitoring and reporting requirements under the IRR of AMLA, as amended.
Payment through any authorized mode or made to any accredited payment center of the bank, shall be considered as payment to the bank made on the same date. Should you choose to pay an amount less than the total amount due, finance charges may be imposed. We shall compute the interest by adding your daily balances within the billing cycle. The daily balance will take into account the unpaid outstanding balance, and all payments made within the same billing cycle.
Interest or finance charge will not be charged on new purchases within the current statement cycle. Payment in excess of the minimum payment amount will be applied to the account in the order of:
The stipulated interest shall accrue on all charges that remain unpaid after the last day as stated in the monthly statement of account. This will be computed using the average daily balance method.
Failure to pay any two (2) succeeding minimum amount due shall suspend your revolving credit facility. Failure to pay any four (4) succeeding minimum amount due shall constitute default and result in the total unpaid balance to become due and demandable. Provided, that if there are changes in the prevailing market interest rates, we, at our sole discretion, may adjust the applicable interest rates and it shall be the guiding rate of computing the interest due on the outstanding obligation. The interest rate shall be posted on the monthly statement of account (SOA) sent to you. We will post payments within the mentioned posting periods. However, system glitches or breakdowns beyond our control may occur, resulting in a longer period before your payments shall be posted and your account updated.
We shall be charging late payment fees if a Card Member fails to pay at least the Minimum Amount Due on or before the Payment Due Date. You hereby authorize us to charge additional service fees as may be deemed necessary in order to maintain our service to you such as:
If there are changes in the Fees and Charges originally communicated to you, we shall provide prior notice through our online channels, email, or SMS.
10. AUTOMATIC DEBIT ARRANGEMENT
You have the option to maintain a deposit account with us through which payment of your account may be made. You shall execute and sign a formal authority in favor of the BANK to debit automatically, without notice, your deposit account for such amounts as may be sufficient to cover the payment of your outstanding balance upon presentation of your account to the BANK by Security Bank. Should your outstanding balance exceed the amount deposited with the BANK, such excess shall become immediately due and payable and you shall be considered in default of your obligations to pay the same. In the event that there is no suﬃcient balance under any or all of your Auto Debit arrangement accounts, your account will be debited for any amount available in your account plus an ADA Fee.
11. FOREIGN CURRENCY TRANSACTIONS
For transactions made in foreign currencies in the Philippines or abroad, the manner of conversion from the transaction currency to the payment currency (Philippine Pesos) would be automatically made by Security Bank at posting date. All foreign currency transactions will be converted using Mastercard’s currency conversion rate at the time of posting, plus an assessment fee, the rate of which may be adjusted from time to time.
In case a foreign currency transaction is voided or cancelled, the transaction amount will be reversed. However, there may be a slight discrepancy between the original transaction amount and the reversal amount since the reversal amount shall be computed based on the prevailing rate at the time when it is reversed.
12. ANNUAL MEMBERSHIP FEE
You agree to pay an Annual Membership Fee for the issuance and use of the Card, as well as fee/s for other facilities and services that you avail of and/or for the maintenance and administration of any balance or transaction on the Card (See Fees and Charges for the prevailing rates. Annual Membership fee is not applicable to Next Mastercard.) The said fee/s shall be deducted from the available Account Credit Limit. You agree that we may change or increase the Interest charges, fees, and other charges, and their rates and calculation from time to time. We will notify you of any changes in the manner of computation of the outstanding balance and the amount of fees to be imposed on you as the Cardholder.
You will be considered in default or delinquent if your card or any credit facilities with Security Bank Corporation has no payment for the minimum amount due and or past due amount. Default cardholders shall be suspended from the card privileges issued by SECURITY BANK CORP. and all its subsidiaries even without prior notice. We will report and/or include your name as well as your SUPPLEMENTARY/IES in negative listings of any credit bureau, institution or other organization. Should we opt to refer the account to a collection agency for collection purposes, we shall inform you in writing of the intended endorsement to a collection agency, or the endorsement of the account from one collection agency to another, at least seven (7) days prior to the actual endorsement. Said notification shall include the full name of the collection agency and its contact details.
14. LATE PAYMENT FEE
If you fail to pay at least the Minimum Amount Due on or before Payment Due Date, a late payment fee will be imposed on your credit card account and will be reflected in the next cycle’s SOA.
15. ACCOUNT MAINTENANCE FEE
An account maintenance fee will be charged to your account if account was closed with credit balance or if your account has no activity for the past twelve (12) months.
16. ATTORNEY’S FEES, VENUE
In case of default in payment, the right to use the CARD shall automatically be terminated and you shall refrain from further using such CARD and shall surrender the same to us or our authorized representatives on demand. In addition, you shall pay a late payment fee. If collection of the account is endorsed to a collection agency and/or enforced through court action, you agree to pay the costs of collection and/or attorney’s fees equivalent to 25% of the unpaid balance (including interest and service charges), as well as the expenses of litigation and judicial costs. The exclusive venue of all suits to enforce this Agreement shall be in the proper courts of Makati City and any request to hold in other venues will be disregarded.
In the event of any controversy or action arising from this Agreement or any incident thereto which you may file against us, our liability shall not exceed One Thousand Pesos (PHP 1,000) Philippine Currency, or the damages actually proven to have been suffered by you, whichever is lower.
You and your SUPPLEMENTARY/IES agree to assign to Security Bank, effective upon failure to pay on the Payment Due Date, any or all monies, securities, bonds, and things of value which are now or may hereafter be in the hands of Security Bank, and any member of the Security Bank Corporation Group of Companies on deposit or otherwise to the credit of, or belonging to you or your SUPPLEMENTARY/IES. Pursuant to the authority granted to us, you expressly authorize us to inquire about and allow full disclosure of any information related to your funds or properties with Security Bank, its branches, subsidiaries and affiliates.
18. RIGHT TO SET-OFF
You and your SUPPLEMENTARY/IES agree that upon default or delinquency, we may, in absolute discretion and without notice, offset the obligations against any of your deposits, money market/trust placements, stocks, bonds and other assets coming to the custody, possession or control of Security Bank, its subsidiaries and affiliates. For this purpose, you and your SUPPLEMENTARY/IES hereby authorize and irrevocably constitute us to assert our legal claim on your deposits, money market/trust placements, stocks, bonds and other assets in the possession, custody or control of Security Bank, its branches, subsidiaries, affiliates and to apply all or part of these to offset your existing obligations with us. In the event that your funds are held by Security Bank, such shall have the right to retain such funds for a period of at least forty-five (45) days from the date of cancellation of termination of the Card and its return to Security Bank and the closure of the Card account. If there are unpaid obligations under the Card, you hereby authorize us to automatically apply said funds to the settlement of the unpaid obligations. We are not precluded from availing of other remedies in case the funds are insufficient to settle the said obligation.
19. CARD REPLACEMENT
We may change your credit card number and/or expiry date when issuing your renewal or replacement card. You are solely responsible for communicating this change to any party with whom you may have payment arrangements. We are not responsible for the consequences arising from the rejection of any transaction, whether under the old card number or otherwise. We will be charging a card replacement fee. You must safely keep the CARD and not use it after its expiry date, upon its suspension or cancellation nor permit anyone to use it for any reason whatsoever.
20. LOSS OF THE CARD
In the event the CARD is lost or stolen, you are highly encouraged to report this immediately to the Security Bank hotline at stating the place, date, circumstances of the loss/theft and the last purchases made to free you from any liability arising from the possible misuse of your CARD. Unauthorized charges made against the lost/stolen CARD prior to the phone-in report shall be charged to you. Your failure to report immediately the loss/theft of the CARD to Security Bank after discovery and to state the required information as to the place, date, circumstance of the loss and theft and last purchases made, shall be deemed proof of fraud, and Security Bank and its accredited establishments shall be free and harmless from any and all claims for damages from the Cardholder. A fee shall be charged by Security Bank for the publication of the lost or stolen card for all cards. This fee is subject to change.
21. SUSPENSION OR TERMINATION
We reserve the right to suspend, cancel or terminate the use of the CARD or withdraw your privileges without prior notice for whatever reason including, but not limited to the following:
In any of the above events, all privileges granted to you as well as your SUPPLEMENTARY CARD/S shall automatically be terminated and the aggregate unpaid purchases and cash advances made, including all the interests and charges of your SUPPLEMENTARY/IES for which you are liable shall immediately become due and demandable. You and your SUPPLEMENTARY/IES agree to surrender your CARD/S upon demand to any of our offices, branches or duly authorized representatives. You also agree to hold us free and harmless from any claim for damages arising from such suspension, cancellation, termination, withdrawal or confiscation. Continued use of the CARD/s despite such notice shall be deemed fraudulent.
Security Bank shall have the option of reinstating Cardholder’s privileges.
A reinstatement fee shall be charged including, but not limited to the following:
22. ONLINE TRANSACTIONS
You are responsible in ensuring the security of your Card especially in connection with the use of the Card to purchase goods/services through online or e-commerce sites or portals. You acknowledge that you may be required to input/enter your Card information on the internet or e-commerce site or portal to complete the transaction, and inputting/entering the Card information or/and Cardholder information shall be deemed by Security Bank to have been made with the knowledge of or authorized by the Cardholder. However, Security Bank shall have the sole discretion not to implement transactions coursed through the internet or e-commerce sites or portals in case Security Bank doubts for any reason whatsoever the authenticity and/or legitimacy of such transaction, or if in Security Bank’s opinion it is unlawful or otherwise improper to do so or for any reason whatsoever. You understand and agree that it is not Security Bank’s responsibility to verify the identity of the person entering/inputting the Card or Cardholder’s information and evaluate the legitimacy and/or authenticity of a transaction.
Furthermore, you acknowledge that Security Bank may conduct an authentication procedure, where a merchant is 3D Secure-enabled or where warranted, One-Time Password (OTP) is used as an additional security feature to authenticate online card transactions. For this purpose, you may be required to input/enter the One-Time Password (OTP) in accordance with the prescribed authentication procedure before a transaction is officially completed. You understand that the One-Time Password (OTP) is strictly private and confidential and unless required to be inputted in a 3D Secure-enabled merchant’s online platform as part of the authentication of your online transactions, you agree not to disclose said One-Time Password (OTP), Cardholder’s contact details to anyone, including Card information, such as the Card Number, expiry date, CVV (3 digits found at the signature panel of the credit card) among others.
You shall indemnify and hold Security Bank, its subsidiaries and affiliates, as well as any of its officers, employees, representatives and its service providers, free and harmless from and against any and all liabilities, causes of action or suits of whatever kind and nature, claims, dispute, losses, damages, costs, fees, and expenses (including legal costs on a full indemnity basis) that may arise as a result of or in connection with the use of the Card to purchase goods and/or services through online or e-commerce sites or portals and/or Cardholder’s disclosure of the OTP, CVV, Card expiry date or any contact details, cardholder and card information.
23. RECURRING REQUESTS FOR RETURN OF FUNDS/REIMBURSEMENT OF FEES INCURRED
If for any reason and/or out of sheer goodwill, Security Bank decides to return, any amount You lost/reimbursement of fees incurred due to negligence and/or fraud, You acknowledge that this shall not be construed as an obligation on the part of Security Bank to do the same in the event of a recurrence of such incident. Security Bank reserves the right to deny any similar or analogous requests You may have in the future.
The BANK reserves the right to change any or all of these terms and conditions. Upon notice to you, we may, at any time, and for whatever reason we may deem proper, amend, revise or modify this terms and conditions or your Credit Line.
Changes to the manner of computation of outstanding balance and the amount of fees to be imposed on you as the Cardholder, will be communicated to you prior to the implementation using the appropriate communication channels, such as statement of account, flyers, etc. Such amendment shall bind you upon receipt of notice thereof unless you object thereto by manifesting your intention to terminate your membership in writing and surrendering the CARD within fifteen (15) days from the receipt of notice of amendment. Failure to notify us of your intentions to terminate your membership and your continued use of the CARD shall be construed as your unconditional acceptance of the amendments made on this Agreement.
Other alterations, amendments or new rules, which do not involve the manner of computation of the outstanding balance and the amount of fees to be imposed on the Cardholder, shall be posted, in the BANK’s premises/branches or in the BANK’s website, and such notice shall be presumed to have been read and understood by the Cardholder and shall be binding upon the Cardholder as fully as though assented to by the Cardholder. Continued retention or use of the Card is tantamount to acceptance of/concurrence on the amendments to the terms and conditions.
25. SEPARABILITY CLAUSE
The enforceability and validity of this Agreement, in whole or in part, shall not be affected by the unenforceability or invalidity, whether temporary or permanent, of any particular provision of this Agreement because of restrictive laws, regulations or judicial or administrative determination obtained during any period of this Agreement or for any other cause.
26. DISCLOSURE OF INFORMATION
We may share information about you (except medical) within the Security Bank Group or our affiliates (such as, but not limited to, our partner Bancassurance Companies and their third party service providers). Information includes any credit or other information obtained from your application or from consumer reports. Information that you provided may be used to develop offerings from Security Bank and its affiliates that you may receive from time to time through our communication channels.
We may send or communicate through SMS at any time and may include your name and other relevant information pertaining to your account. You shall declare Security Bank free and harmless from any liability if the information contained in the SMS is accessed by person other than yourself. We do not guarantee the timely delivery and completeness of any information provided through SMS.
By calling or accepting calls from our 24-Hour Customer Hotline at , you acknowledge that we may record all your telephone conversations with us and use all these recordings against you or any third party, or replayed or communicated to any third party, for any purpose particularly as evidence in any proceeding, judicial or administrative. You further agree to waive any right under R.A. No. 4200 otherwise known as the Anti-Wire Tapping Act or any amendments thereto, or any similar law or regulation. You agree to reimburse us and our Telemarketing provider any loss, damage, cost, expenses, and fees (including legal fees on a full indemnity basis) that we or our Telemarketing provider may suffer or incur during this instance.
You agree that we may communicate with you not only via SMS or telephone but as well as Electronic Mail / Email or other communication for any information, notification or reminders for collection purposes. You agree as well that the message may be sent to you which may include your personal and card details. Further, you as the cardholder is responsible in ensuring the security of your mobile phone, email account and other electronic devices that which may be used as tool for communication. In the event that there be updates on your contact information, you should inform Security Bank of the changes immediately.
You must inform us of any additional channels to reach you aside from what is disclosed in the credit card application form you submitted. Changes in your home, office or mailing address, e-mail and telephone number must also be communicated to us. Non-notification, particularly if the account is past due, may lead to the presumption that your credit card has been used with intent to defraud. In case the mailing address is not accessible through mail or delivery, we have the option to use the other addresses logged in our system. Notwithstanding this provision, you agree that any communication sent to the designated mailing address shall be considered as received by you within fifteen (15) days after mailing. You, pursuant to such undertaking, authorize us, at our discretion, but without any obligation to do so, to secure information from third parties, such as but not limited to utility companies, insurers and financial intermediaries, and receive information on how you can be contacted.
28. PROMOTIONAL OFFERS
On any occasion, we may inform you about our promotional offers through mail/e-mail/fax/SMS or by telephone. We may also allow Security Bank, its branches, subsidiaries, affiliates agents, agents, and representatives and third parties selected by any of them and certain companies to offer specially selected products and services to you through mail/l/fax/SMS or by telephone. For this purpose, we may transfer and disclose selected customer information to Security Bank, its branches, subsidiaries, affiliates, agents, and representatives and third parties selected by any of them and certain companies.
29. OTHER TERMS AND CONDITIONS
The terms and conditions, reminders and other provisions contained in the CARD, the SOA, ChargeLight Plan Contract, charge slips, Holdout Agreements forms, Card carrier and such other card documents, related instruments or documents are made integral parts hereof by reference and shall likewise be resorted to instances where they are applicable. It is agreed that the terms and conditions herein, as well as the aforementioned terms and conditions, including reminders, rules and regulations promulgated by Security Bank from time to time (the “Other Terms and Conditions”) shall govern the use of the CARD and the supplementary CARD/S issued hereunder. Any alteration, amendment, exception, reservation or scribbling herein made by you or in the Other Terms and Conditions, not duly approved in accordance with our appropriate procedures, shall not be valid and binding upon Security Bank. We may, from time to time, change these Terms and Conditions for whatever reason we may deem proper, amend or revise or modify through Statement of Account, publication, or such other reasonable means. Changes which do not involve the manner of computation of the outstanding balance and the amount of fees to be imposed on the Cardholder, shall be posted, in the BANK’s premises/branches or in the BANK’s website, and such notice shall be presumed to have been read and understood by the Cardholder and shall be binding upon the Cardholder as fully as though assented to by the Cardholder. Continued retention or use of the Card is tantamount to acceptance of/concurrence on the amendments to the terms and conditions.
30. OFFER AND ACCEPTANCE OF OTHER BANK PRODUCT AND SERVICES
You may avail of consumer loans or additional bank products (but not limited to auto loans, deposits, etc.) subject to the BANK’s terms and conditions. In case you are qualified for availment, you hereby agree and give consent to have your existing details used for offering of products and services by the Security Bank Corporation and its Subsidiaries, at any time and at its discretion. Acceptance of proceeds of any loan released pursuant thereto shall be conclusive proof of your additional indebtedness to the BANK under the Terms and Conditions set forth by the BANK prevailing at the time the additional loan is approved.
THIS PRODUCT IS NOT A DEPOSIT. THIS FINANCIAL PRODUCT OF SECURITY BANK CORPORATION IS NOT INSURED BY THE PHILIPPINE DEPOSIT INSURANCE CORPORATION (PDIC).
FOR INQUIRIES AND COMPLAINTS, YOU CAN CONTACT OUR 24-HOUR CUSTOMER SERVICE HOTLINE AT (632) 8887-9188 OR EMAIL US AT [email protected].
SECURITY BANK CORPORATION IS REGULATED BY THE BANGKO SENTRAL NG PILIPINAS WITH TELEPHONE NUMBER (632) 8708-7087 AND EMAIL ADDRESS AT [email protected]
As of November 3, 2021
What is a Complete Cashback Platinum Mastercard credit card?
This card is perfect for shoppers looking for instant rebates! It’s like a never-ending sale. You can get up to 5% cashback in essential expenses: groceries, gas, utilities, dining, and shopping.
Who can and cannot apply?
Everyone (except for Security Bank employees) can apply for the Complete Cashback Platinum Mastercard provided that they meet all the eligibility requirements for a Security Bank credit card.
What is the income required to have a Complete Cashback Platinum Mastercard credit card?
To apply for a Complete Cashback Platinum Mastercard credit card, the applicant must have a minimum gross annual income of at least PHP780,000.
Is there a minimum spend requirement to get the cashback?
No, there is no minimum required to spend. You earn rebates regardless of how much you spend.
Where do I get the rebate?
The rebate will be credited to your account. Rebates on qualified purchases posted from the day after the previous month’s cutoff to your current month’s cutoff will be reflected in your current month’s SOA.
e.g., Rebate in qualified purchase posted on November 13 will be reflected in your December SOA while rebate in qualified purchase posted on November 12 will be reflected in your November SOA.
Is there a cap on the rebate?
Yes, the maximum cap is PHP1,000 each month.
Is there a separate cap for my supplementary?
No, the principal cardholder and the supplementary card/s share the same cap.
Can I get a rebate converted to cash?
No, rebates are not convertible to cash nor can be transferred to your other card.
Do I have to call to redeem my rebate?
There’s no need to call. Your rebate will be automatically credited to your account.
Are online transactions eligible for rebates?
No, online transactions do not qualify. Only swiped transactions, where the card is physically present, are eligible to earn a rebate.
Are overseas transactions qualified?
No, only local retail transactions are qualified for cashback.
Are in-store installment purchases qualified to earn rebates?
Yes, rebates will be awarded as the amortization is billed.
For utilities, do I need to go to the merchant to have my card swiped at Point Of Sales (POS)?
Yes, all transactions for utilities must be swiped at the merchant’s point of sales (POS).
Are utilities enrolled in Bills Assist qualified to earn rebates?
No, utilities enrolled to Bills Assist are not qualified for cashback.
How can I get the rebate if Meralco does not accept over-the-counter or swiped transactions?
While Meralco falls under a qualified MCC, card acceptance ultimately lies with the merchant similar to all credit card transactions.
For gas, is there a specific gas company/brand?
There is no specific gas company/brand. All are qualified for rebates so long as the merchant falls under the Gas MCC 5541, as determined by their acquiring banks.
Do I earn rebates in insurance companies, hospitals?
No, health and service providers are not qualified to earn rebates.
Are pharmacies included in the rebate?
Yes. However, note that earning of rebates will depend on the Merchant Category Code (MCC) of the transaction.
Please refer to the Supplemental Terms and Conditions for Complete Cashback Platinum Mastercard for more information.
To view complete FAQs, go here.
Below is the table of fees and charges as of November 4, 2021
|Annual Membership Fee Primary||PHP 2,000||PHP 2,000||PHP 3,000||PHP 2,500||No annual fee||PHP 4,000||PHP 5,000|
|Annual Membership Fee Supplementary||N/A||PHP 1,000||PHP 1,500||PHP 1,500||No annual fee||PHP 2,500||First supplementary card: waived for life. Succeeding supplementary cards: PHP 2,500|
|Interest||2% per month|
|Late Payment Fee||PHP 1,000 (USD 20) or unpaid minimum amount due5, whichever is lower.|
|Cash Advance Fee||PHP 200 or USD 4 per transaction1|
|Over the Counter Processing Fee||PHP 500 per transaction|
|Chargelight Plan Pre-Termination Fee||5% of unbilled portion of the principal amount|
|Charge Slip Retrieval Fee||PHP 400 per sales slip|
|Lost Card Fee/Card Replacement Fee||PHP 400 per card|
|Card Certification Fee||PHP 200 for full statement of account PHP 300 for good credit standing||Free for the first request PHP 150 for succeeding request|
|Returned Check Fee||PHP 1,250 for Peso per returned check or USD 25 for Dollar per returned check|
|Statement of Account Retrieval Fee||PHP 50 per page if requested billing statement is more than 3 months old|
|Foreign Exchange Transactions||All charges, advances, or amounts in currencies other than Philippine Peso (PHP) shall be converted to PHP. For dual currency, all charges, advances, or amounts in currencies other than Philippine Peso (PHP) shall be billed in US Dollar (USD). All transactions will be converted using Mastercard’s currency conversion rate at the time of posting. All converted transactions shall be charged with 1% Mastercard assessment fee and 1.5% service fee, of the rates of which may be adjusted from time to time. The service fee shall likewise apply to transactions involving foreign currencies converted to PHP at point of sale, whether executed in the Philippines, abroad, or online. Service fees may also be charged to cover costs incurred to discharge the amount(s) due to Mastercard and/or acquiring bank and/or foreign merchant affiliates.|
|Minimum Amount Due||3% of total amount due or PHP 500 (USD 10), whichever is higher|
|Overlimit Fee3||PHP 500 per occurrence|
|ADA Fee||PHP 250 for Peso Account, if ADA account has insufficient funds. USD 5 for Dollar Account, if ADA account has insufficient funds.|
|Account Maintenance Fee||PHP 250 or amount equivalent to the credit balance whichever is lower will be charged to the accounts with credit balance that are closed or with no activity for the past 12 months. USD 5 or amount equivalent to the credit balance whichever is lower will be charged to the accounts with credit balance that are closed or with no activity for the past 12 months.|
|Multiple Payment Fee||N/A||PHP 50 or USD 1 will be charged for every payment in excess of 2 payments within a billing cycle|
|Payment Transfer Fee||PHP 100 if transferring from a peso account USD 2.5 if transferring from a dollar account|
|Refund Fee||PHP 500 will be charged for every refund request made to a cardholders’ overpayment amounting to PHP 1,000 and above PHP 200 will be charged for every refund request made to a cardholder’s overpayment for amount below PHP 1,000|
|Quasi-cash Fee2||2.5% of transacted amount|
|Change in credit card statement cut-off fee4||PHP 2,000|
|Reinstatement Fee6||PHP 200|
|1Cash Advance made overseas shall be subject to the fees of the servicing foreign franchise or bank.
2Quasi-cash fee will be applied on gaming/gambling transactions and/or transactions made at gaming/gambling establishments, including the placement of wagers, purchase of lottery tickets, gaming chips, as well as any other values in conjunction with any gaming or gambling activity.
3Overlimit fee shall be charged for card usage beyond the approved credit limit. Please refer to Credit Cards Terms and Conditions for the full description.
4Change in credit card statement cut-off fee shall be charged for every request to change your Security Bank Credit Card’s Statement Cut-off.
5Unpaid minimum amount due refers to the total minimum amount due charged against the client for the latest billing cycle. Partial payment of the minimum amount due as appearing on the SOA will not reduce the “minimum amount due” to be imposed against the client as late payment fee.
6A reinstatement fee will be charged to past due accounts and cancelled cards that have been reinstated. Please refer to Credit Cards Terms and Conditions for the full description.
For bills not paid in full, the corresponding interest per card type will be applied to the Total Amount Due in your Statement of Account based on your average daily balance. A corresponding Late Payment Fee per card type will be charged to your card account if payment is not received on or before the Payment Due Date. Security Bank reserves the right to change said fees and charges from time to time with prior notice.
*Next Mastercard feature is auto-installment. Please refer to Supplemental Terms and Conditions for Next Mastercard for the full description. This product is not a deposit. This financial product of Security Bank Corporation is not insured by the Philippine Deposit Insurance Corporation (PDIC).
*Click here for the full list of fees.