Responding to COVID-19

Serving Our Customers

Is Security Bank open today?

To support the government’s enhanced community quarantine efforts, only select branches will remain open on Mondays to Fridays to serve basic banking needs. 

To view the list of open branches >> https://www.securitybank.com/list-of-open-branches/

Banking hours have been shortened, with some branches closing earlier than 1PM. Please refer to the link above as it is being updated in real-time.

How are you supporting customers’ financial needs during this time of crisis?

We are providing a 30-day payment due date extension for retail consumer loans including personal loans, auto loans, home loans, business express loans, and business mortgage loans.

We have waived all ATM withdrawal fees, even from non-Security Bank ATMs to make it easier for customers to withdraw funds.

We have also waived money transfer fees for eGiveCash to allow customers to send money even to people who do not have an account in Security Bank. Transferred funds can be withdrawn from the nearest Security Bank ATM.

To learn more about eGiveCash >> https://www.securitybank.com/personal/egive-cash/

How are you helping customers who may not be able to pay their bills on time?

We’re extending payment due dates for Credit Cards and Loans. All customers with a Credit Card, Home Loan, Personal Loan, Auto Loan, Business Mortgage Loan, or Business Express Loan whose…

  • Payment status is current (with no past due balance) as of March 16, 2020
  • Payment due date is from March 17 to March 31, 2020

Will have their due date extended by 60 days because their previously extended due dates still fall within the updated duration of the enhanced quarantine.

While customers whose…

  • Payment status is current (with no past due balance) as of March 16, 2020
  • Payment due date is from April 1 to April 30, 2020

Will have their due date extended by 30 days.

You can still opt to pay through Security Bank Online Banking, branches, and payment partners (for cards).

We’re also extending payment due dates for Salary Advance (SALAD) Loans.

All customers with Salary Advance (SALAD) whose…

  • Payment status is current (with no past due balance) as of March 16, 2020
  • Payment due date is from March 26 to April 14, 2020

Will have their due date extended for 60 days or equivalent to 4 payroll cut offs. This means amortization due will resume after 60 days—depending on your pay out date.

For more information about the extension for credit cards and loans >> https://www.securitybank.com/blog/loan-credit-card-payment-extension/

For more information about the extension for SALAD >> https://www.securitybank.com/blog/salad-payment-extension/

Do you have a Business Continuity Plan in case of prolonged quarantine period?

Security Bank Corporation has activated preventive measures to safeguard the wellbeing of its employees, clients, vendors and other stakeholders prior to the declaration of community quarantine. Our business continuity plan includes a split operations work arrangement and work from home to minimize disruption of services. 

If my branch of account is temporarily closed due to this pandemic, is my money still insured?

Security Bank is a member of the Philippine Deposit Insurance Corporation (PDIC). This means that regardless of the bank’s operating conditions, our customers’ deposits are insured by the PDIC which provides a maximum deposit insurance coverage amounting to P500,000 per depositor per bank.

Who can I contact if I have concerns about bank products?

For general concerns: Clients may reach us via chat at http://m.me/chatSBC or through email at [email protected].

For account-specific concerns: Clients may contact us through our Customer Service Hotline at (02) 8887 9188. Our customer service representatives are available Mondays to Fridays, 8AM to 5PM while the Luzon-wide Enhanced COVID-19 Quarantine is in effect. Please note wait times may be longer as our contact center is operating with a skeletal workforce and we are receiving a higher volume of calls.

What will happen to my pending credit card or loan application?

In light of the COVID-19 preventive and safety measures, the processing of loan and credit card applications may be delayed.

Can I still apply for credit cards and loans?

We will still be accepting online applications. However in light of the COVID-19 preventive and safety measures, processing applications and releasing proceeds (if approved) may be delayed.

Protecting Our Employees

How do you ensure the safety of your employees?

As an organization that values people, we have proactively implemented Split Operations and work-from-home arrangements prior to the implementation of the Enhanced Community Quarantine. We have also reduced the number of branches open nationwide and strictly observe shortened banking hours for our operational branches.

How are you protecting your frontliners and skeletal workforce?

We have deployed personal protective equipment to all our branch staff and strictly enforce social distancing as well as our ‘no mask, no entry’ policy’. 

For our employees impacted by transportation restrictions, we have special transportation and shelter-in arrangements in place.

To shift transactions away from branches, we have also waived ATM interbank fees and increased ATM withdrawal limit to P50,000. Starting March 30, we will temporarily suspend both withdrawals under P50,000 and over the counter bills payments (except for select billers).

Bills can still be paid over the counter for the following:

  • Bureau of Internal Revenue (BIR)
  • Security Bank Credit Card payments
  • FWD payments
How else do you provide assistance to your employees in this time of crisis?

Employees who need to physically report to work receive hazard pay / allowances. Agency personnel such as security guards and maintenance are also receiving hazard pay / allowances.

We have also initiated early release of the end-March payroll and mid-year bonus to support all of our employees during these challenging times.

What other measures have you undertaken to minimize the risk exposure of your employees on COVID-19?

As early as February, we have set the following precautionary measures in place: 

  • Thermal scanning in main hubs and offices
  • Installation of hand sanitizer dispensers throughout  common areas in the main office, including all our satellite sites and branches nationwide
  • Mandatory disclosure of recent travel history for all visitors and vendor partners
  • Travel restrictions to high-risk countries
  • Regular communication updates to keep all Security Bankers aware of what’s happening within the organization and our greater community
What happens to your new hires?

We are postponing the start dates of our new hires until further notice. Candidates under negotiations and requirements completion will continue but there will be a delay in taking medical exams. 

Our Talent Acquisition Team will be in touch with them once the situation normalizes.

Supporting Our Community

How are you supporting our community during this time?

As a bank that advocates for education, we recently partnered with 88Tuition, a Singapore-based learning company, to provide parents and guardians free access to quality video-based education materials for kids.

With the Enhanced Community Quarantine in effect, we understand that having to fit in work around children can be a challenge for working parents — especially now that the kids are at home when they should be in school.

Free access to learning courses is available for primary and secondary students until June 30, 2020. To sign up, visit bit/ly/sbc88Tuition today.

This is our small way of helping working parents across the country manage their work and other responsibilities while ensuring that their kids are safe, productive and actively engaged at home.

How do you promote safer online banking amid COVID-19-related cyber scams?

As part of educating for awareness, we continue to remind everyone to be cautious of phishing attempts and other forms of malicious campaigns looking to exploit public fears about the COVID-19 with the intent to steal money and other sensitive data such as bank account details, credit card information and passwords.

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