What is InstaPay?
InstaPay is an electronic fund transfer service that allows you to transfer Philippine Peso funds almost instantly between accounts of participating banks and non-bank e-money issuers in the Philippines. The service is available 24/7, including weekends and holidays. Click here to read FAQs
Real-time Credit
Availability of Funds to the Recipient’s Account.
24/7
The service is available 24/7, including weekends and holidays.
No limit
Number of Funds Transfer Transaction per day.
Php 50,000
The transaction limit is capped at Php50,000 as this is a Bangko Sentral ng Pilipinas (BSP) mandate.
Why Use InstaPay?
With InstaPay, you can conveniently send funds to accounts maintained in other InstaPay participating banks and non-banks. You should use InstaPay if you intend your recipient to immediately receive funds of up to Php50,000.
How to make InstaPay Transactions in DigiBanker
Manual Entry in the Transfers module
Batch upload in the Transfer module
Shared Folder Transfer Protocol (SFTP)
Application Program Interface (API)
For inquiries and assistance, please contact our Customer Service Hotline:
+632 8887-9188
PLDT Toll-Free* number: 1-800-888-1250 via PLDT landline for free.
(*Smart and Talk & Text mobile phones will be charged P7.27 per call. The corresponding call charges for other carriers will apply.)
Frequently Asked Questions
1. What is InstaPay?
InstaPay is an electronic fund transfer service that allows you to transfer Philippine Peso funds almost instantly between accounts of participating banks and non-bank e-money issuers in the Philippines. The service is available 24/7, including weekends and holidays.
2. Why should I use InstaPay?
With InstaPay, you can conveniently send funds to accounts maintained in other InstaPay participating banks and non-banks. You should use InstaPay if you intend your recipient to immediately receive funds of up to Php50,000.
We recommend using PESONet for transfers greater than Php50,000.
3. To whom can I send funds?
To any valid account issued by the InstaPay participating banks and financial institutions.
4. What currencies are supported?
InstaPay supports Philippine Peso (Php) transfers.
5. Can I use InstaPay to send money overseas?
No. Instapay only allows sending money within the Philippines.
6. How much can I transact daily?
We will follow your requirement as indicated in your InstaPay Supplemental Agreement.
| Type of Limit | Amount |
|
Daily Aggregate Limit The total amount that your company can transact daily |
Client defined. If you need to change this, please contact your Sales Manager. |
|
Limit per Transaction The maximum amount that you can transfer per beneficiary in a single transaction |
Php50,000 |
7. Can the current limit be increased to more than Php50,000?
The transaction limit is capped at Php50,000 as this is a Bangko Sentral ng Pilipinas (BSP) mandate. Security Bank will automatically increase the limit if mandated by the BSP.
We recommend using PESONet for transfers greater than Php50,000.
8. How can I make InstaPay transactions in DigiBanker?
You may initiate InstaPay transfers in four ways:
- Manual entry in the Transfers module
- Batch upload in the Transfers module
- Shared Folder Transfer Protocol (SFTP)
- Application Program Interface (API).
To setup batch upload, SFTP, or API mode of transmission, please contact your Sales Manager.
9. Do I need to enroll InstaPay beneficiaries?
No, it is not required.
10. How soon can I know if the funds have been successfully credited to the recipient’s account?’
You will see a “Posted” status on Digibanker almost in real-time.
11. Is it possible for a transaction to be Rejected?
Yes. For example, if the funding account is insufficient or the beneficiary account is invalid, the transaction might be rejected.
12. What does each transaction status mean?
| InstaPay Status | Meaning |
| Posted / Processed | Successful. The amount is credited to the beneficiary account. |
| Rejected | Unsuccessful. The amount is not credited to the beneficiary account. |
| Suspect |
Status “unknown”. The transaction needs further verification and is subject to reconciliation by the bank before reprocessing. To know the final status, please call our Better Banking Specialists at (02) 888-791-88 (press 1-3-2) or email [email protected]. |
13. What happens if I send funds to the wrong account?
Funds transferred via InstaPay are credited almost immediately and with finality. If funds are sent to the wrong beneficiary account, retrieval is only on a best effort basis.
Please exercise care in entering the correct amount and recipient’s information. Check the information carefully before allowing the transaction to proceed.
14. How do I know if my recipient received the money I sent?
Your recipient can check the balance of his account. Some bank and e-wallets also notify their customers via SMS or email.
15. How much does InstaPay cost?
PHP0.00 to PHP20.00, depending on the arrangement with the client as covered by an agreement. Please coordinate with your Sales Manager.
For non-individual clients transacting via DigiBanker, fees are temporarily waived until further notice. Transactions done via client’s own front-end system (or those API-based clients) are excluded from this offering. Please refer to Fullyloaded Promo | Security Bank Philippines.
16. How will I be billed for transaction fees?
Fee collection, if applicable, will either be in real-time or on a monthly basis, depending on your company’s arrangement with Security Bank. Please refer to your Supplemental Agreement.