Security Bank triumphs as Philippines’ Best in Customer Service 2023

Security Bank Corporation (PSE:SECB) has once again proven its dedication to BetterBanking service delivery with the “Philippines’ Best Customer Service 2023” award from Philippine Daily Inquirer and Statista. 

The recognition was the result of an exhaustive survey undertaken by globally renowned market research firm Statista, in partnership with PDI. More than 11,000 discerning Filipinos participated in the independent survey of brands from 64 categories based on four key criteria: likelihood of recommendation, accessibility, professional competence, and quality of communication. 

Maricar Lopez, Senior Vice President and Head of the Trust and Asset Management Group (TAMG), expressed her gratitude for the award and highlighted the Bank’s customer-centric vision, saying, “At Security Bank, our customers are at the heart of everything we do. This award is a testament to our unwavering commitment to exceed their expectations and provide them with our distinct BetterBanking service.” 

“Security Bank considers this accolade not just as an achievement but as a responsibility to continually raise the bar for customer service excellence. We are grateful to our customers for their trust and support, and we remain steadfast in our mission to empower their financial aspirations.” Senior Vice President and Wealth Management Head Binky Mirabueno added.  

Security Bank’s strong showing in the survey reinforces its reputation as one of the country’s best capitalized private domestic universal banks, building on its 72-year legacy of BetterBanking with forward-thinking investments in digital transformation, employee experience, and branch banking expansion. These efforts have seen the Bank receive accolades from various award-giving bodies including the recent win for Best Retail Bank in the Philippines by Alpha Southeast Asia and Best for High-Net-Worth in the Philippines by Asiamoney.  

To learn more about Security Bank, visit www.securitybank.com 

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