Financial Blog

Reducing paper waste thru GreenPIN 

Hey Security Banker! 

We’ve made an eco-friendly decision to reduce our waste by replacing our paper-based PIN mailers for newly issued ATM Debit Cards and ATM replacement cards with our enhanced GreenPIN beginning June 16, 2023. 

GreenPIN replaces the traditional paper-based PIN mailer and offers a greener alternative to activate your ATM card or replace your forgotten PIN. It’s paperless and secure since it can only be generated by the accountholder at any Security Bank ATM, FREE of charge. 

Follow our step-by-step guide and start using GreenPIN now: 

1. Visit any nearest Security Bank ATM

2. On the menu screen, select “Generate New PIN”

3. You will receive an OTP on your registered phone number

4. Nominate a new ATM PIN

5. Re-enter your nominated ATM PIN

6. Activate your new card by reinserting it to the ATM and perform a balance inquiry using your new ATM PIN!

1. What is a GreenPIN?
   GreenPIN lets you quickly and easily create a temporary ATM PIN by receiving a One-Time PIN (OTP) on your registered mobile number. This self-service feature enables you to access or activate your account via any Security Bank ATM with ease.

   Unlike the traditional paper-based PIN mailer, a GreenPIN can only be generated by the accountholder at any Security Bank ATMs FREE of charge.

2. What are the advantages of GreenPIN?
   • Instant. Easily reset your ATM PIN anytime at any Security Bank ATM.

   • Safe. Receive your One-Time PIN directly on your mobile number.
   • Paperless. Reduce paper usage with this digital innovation.
   • Free. No need to request, wait, and pay for a printed PIN Mailer.

3. How do I activate my ATM using GreenPIN?
   To generate a GreenPIN for your ATM Card, please follow this step-by-step guide:
   1.      Insert your ATM card in any Security Bank ATM
   2.     Select “Generate New PIN” on the main menu
   3.     Enter the OTP sent to your registered phone number
   4.     Nominate a new ATM PIN
   5.     Re-enter your nominated ATM PIN
   6.     Activate your new card by reinserting it to the ATM
          and perform a balance inquiry using your new ATM PIN!

4. Do all ATMs generate GreenPIN?
   Yes, all operational Security Bank ATMs can generate a GreenPIN unless there is a system downtime. 

5. What if I entered the incorrect GreenPIN, will my card be blocked?
   For your security, if an incorrect GreenPIN/OTP is entered more than 3 times, your ATM/Debit card will be blocked for the day.  
   However, this will automatically reset the following day and you can access your ATM/Debit card again when you enter the correct Green PIN/OTP.  

6. Can I request for a GreenPIN via your customer service hotline?
   GreenPIN is self-service, and no one can process nor generate this feature on your behalf. As a cardholder, we remind you to never share your ATM card, PIN, OTPs and other sensitive data with anyone.

7. What should I do if the GreenPIN doesn’t work?
   If your GreenPIN does not work, we highly encourage requesting a new PIN Mailer at any branch or through these channels:
   • By calling our Customer Service Hotline at (02) 8887-9188, from 8:30 am to 10:00 pm.
   • By visiting any Security Bank branch.
   • By sending a request from your registered e-mail address to [email protected].

   Kindly bring 1 valid primary ID or 2 valid secondary IDs when claiming for verification.

8. What will I do if I have to use my ATM/debit card to make a transaction? Will I be charged if I need to make an over-the-counter transaction?
   If you need to withdraw cash but are unable to generate a GreenPIN, you can do your transaction over-the-counter (OTC) at any of our branches FREE of charge.   You can also use Security Bank Online (SB Online) to access your account and for various banking transactions such as bills payment, InstaPay fund transfer, and mobile prepaid loading.   If you don’t have access to SB Online, you can enroll now by clicking here. 

9. I’m not sure if my mobile number is updated in your records. How will I update it so I can receive my GreenPIN?
   If you recently changed your contact information, you can update your account details using the Customer Information Update form here and select ‘Bank Account Details’.  
   You may also visit your nearest Security Bank branch to request assistance with your account maintenance. Make sure to bring one (1) photo-bearing valid government ID to facilitate your request.
   However, if you have a payroll account, we highly encourage you to call our Customer Service Hotline at (02) 8887-9188 to update your mobile number on our records.

10. Can I use the sent 6-digit GreenPIN instead of nominating a new PIN?
    No. Please be reminded that the OTP for Green PIN is 6 digits while you are only required to nominate a 4-digit PIN.