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How to Generate Green PIN using an ATM

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Great news! As part of the system upgrades and enhancements to improve your BetterBanking experience, we are launching Green PIN! Starting October 27, you can already generate a Green PIN via our ATMs without requesting for a traditional PIN mailer with us.

Once generated, this can be used to allow access to an ATM/Debit Card when using ATMs or CAMs. Unlike the traditional paper-based PIN, a Green PIN is self-service and can only be generated by the client through our Security Bank ATMs and is free of charge.

To generate a Green PIN, follow our step-by-step guide below:

1. Visit any nearest Security Bank ATM


2. On the menu screen, select “Forgot PIN”


3. You will receive an OTP on your registered phone number


4. Enter OTP in “Validate One-Time Password” then ATM will suggest to change and enter your new PIN


5. To ensure your PIN has been changed, try your card in the ATM and do a balance inquiry


6. Make sure to sanitize your hands as you leave


Frequently Asked Questions (FAQs)

  1. What is a Green PIN?
    Similar to a PIN Mailer, a Green PIN is a One-Time Password (OTP) generated can be used to allow access to an ATM/Debit Card when using ATMs or CAMs. Unlike the traditional paper-based PIN, a Green PIN is self-service and can only be generated by the client through a Security Bank ATM and is FREE of charge.
  2. What are the advantages of Green PIN?
    • Easy to set/reset PIN from any Security Bank ATM anytime
    • Faster Access to payments system in case of forgotten PIN
    • No need to go to the branch or re-issuance/regeneration of PIN
    • Self-service, fast, and convenient
  3. How do I generate Green PIN?
    You can generate a Green PIN, via any Security Bank ATM. Click here to find nearest ATM.Follow the steps below:

    1. When on the Menu screen
    2. Select “Forgot PIN” and you will receive a Green PIN/OTP on your registered phone number
    3. Enter Green PIN/OTP in “Validate One-Time Password” then the ATM will suggest to change and enter new PIN
    4. Set your new PIN
  4. Do all ATMs generate Green PIN?
    Yes, all operational Security Bank ATMs are capable of generating a Green PIN.
    What if I entered the incorrect Green PIN, will my card be blocked? If you entered an incorrect Green Pin/OTP for more than 3 times, your ATM/Debit card will be blocked for the day. However, this will automatically reset the following day and will allow you to access your ATM/Debit card using the correct Green PIN/OTP.
  5. Can I request Green PIN from your customer care?
    No. Our Customer Care Representatives cannot process requests to generate a new Green Pin. Green PIN is self-service and can only be done via Security Bank ATM. Please be reminded for your protection, do not share your PIN, OTPS, and other sensitive data to anyone.
  6. What if Green PIN doesn’t work, what should I do?
    If your Green PIN does not work, you may now request a new PIN Mailer online. Please note that once processed, corresponding fees will be debited from your account. Kindly ensure you have sufficient balance on your account, otherwise, your request will not be processed.To request for a PIN Mailer, click here. Processing your request made before the 2PM cutoff may take 3 banking days for Metro Manila and 5-7 banking days for provincial areas. Please note that provincial deliveries may experience further delays due to limitations in transportation. Once available, you will have to pick-up your new PIN Mailer at the preferred branch you nominated in the request form. Please remember to bring 1 valid Primary ID or 2 valid secondary IDs when claiming.
  7. What is a Difference between Green PIN and PIN Mailer?
    Both are Personal Identification Numbers used to allow access to an ATM/Debit Card when using ATMs or CAMs. The difference is in the manner it is generated or requested, and cost. A Green PIN is self-service and can only be generated by the client through a Security Bank ATM and is FREE of charge. A PIN Mailer is the traditional paper PIN that can be requested through our customer care hotline, a web form or the branch and costs P100 per request.
  8. Can I still generate Green PIN even system is down?
    No, you can’t also use ATMs when system is down.

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