Code of Conduct

Security Bank always prioritizes two things: our customers and our people. We aim to be among the best Banks in the Philippines, with our competitive advantage of providing a sustainable and long-term Better Banking experience.

All Security Bankers are to uphold the following five (5) principles:

1. Every employee has a role in delivering our brand promise. Understand, define and remember how you can contribute to putting customers first and giving them better banking.
2. We are one bank and value all our bank customers. Invest effort to understand your customers’ needs even if you do not deal with them directly! Always remember that we’re all contributing something to the bigger picture.
3. Put the customer first and take initiative. To find the best solution for their needs, don’t give up! You’ll find there’s always something to everyone.
4. We are customers’ financial partners. We understand their needs and actively promote our products for every part of their lives.
5. While keeping customer needs a priority, remember corporate integrity… If in doubt – ASK!

• These principles require a high commitment to honesty, industry, and integrity essential to an agile and competent organization.In this light, the Bank’s Code of Conduct aims to:
  • Serve as a reference in maintaining the employees’ sense of responsibility and commitment to the virtues of honesty, industry and integrity.
  • Establish measures and standards to institute discipline. Discipline shall be utilized primarily as a positive tool for the development of the character and spiritual strength of the human being. Discipline shall be imposed only as a measure to achieve order and harmony throughout the organization.

The Bank’s Code of Conduct covers all employees regardless of rank, position, and employment status. The Code is extended to include employees who have already resigned but have not yet been issued an employee clearance of their accountabilities for offenses committed before resignation.

Security Bankers, in pursuance of our brand promise, are required to comply with the following professional and moral standards upheld by the organization:

PUNCTUALITY. Security Bankers are committed to deliver effective time-management. Attendance is therefore an essential concern. It is also the Bank’s policy to properly maintain the work hours of its employees in accordance with government regulations, production/service needs, and work schedule efficiency.

Being on time is most important to the efficient operation of the Bank. The ability of the Bank to operate efficiently and meet its schedules depends upon regular attendance. Hence, all Security Bankers are presumed to be conscious in observing the Bank’s Policy on Work Schedule and Attendance. Employees are expected to report to work regularly and complete their working hours for the day. Moreover, services to the clients and accomplishment of work require teamwork among employees and units of the Bank. It is, therefore, important for the employee to be regularly available in his/her work station at the designated work schedule.

CARING FOR AND MAXIMIZING BANK PROPERTY. Security Bank believes that proper and appropriate use, maintenance and protection of bank properties, including its operating systems and facilities, contribute to its overall objective of attaining success in all its varying and changing business endeavors. Employees should take proper care of Bank property and use them wisely, particularly:

• To make every effort to maximize the use of Bank stationery and supplies.
• To keep their workplace neat and clean, in compliance with the 5S plus 2S requirement of the Bank.
• To handle Bank property with proper care and assure that no damage or loss of property occurs.

Proper handling of bank property benefits both the Bank and the employee as improvements on productivity, quality, costs, delivery performance, safety, and morale are affected in this regard.

ALWAYS ACT ON THE PRINCIPLE OF “COMMAND RESPONSIBILITY”. The Bank recognizes the importance of preventing at an individual level an incident which is detrimental to the interest of the Bank regardless if they are the direct or indirect superiors of an employee who committed an infraction.

PROPRIETY IN CONDUCT AND DECORUM. Employees are enjoined to maintain high standards of morality. Since an employee’s behavior must be beyond reproach, he is expected to limit his/her association with questionable characters and to avoid gambling, alcoholism, drug addiction and the commission of indecent or immoral acts or entanglements. Employees are penalized for committing theft or robbery or estafa or any act involving moral turpitude against the Bank, co-employee, or client. Employees are likewise required to observe proper decorum when transacting with clients, suppliers, and co-employees of the Bank and wear appropriate corporate attire and Identification (ID) Card when conducting official business.

LOYALTY AND GROWTH OF BUSINESS RELATIONSHIPS. The growth and stability of the Bank depends on its employees’ commitment, dedication, and faithfulness to their duties. Employees are expected to exert all effort to help promote the service of the Bank, attain maximum productivity, and contribute to the Bank’s overall efficiency.

NO CONFLICTS OF INTEREST. Security Bankers are not allowed to pursue any personal or professional venture that may give rise to a conflict between their own interest and that of the Bank. Conflict of Interest arises in any situation wherein an individual or corporation is in a position to exploit a professional or official capacity in some way for their personal or corporate benefit. The overall governing principle is that employees must avoid situations where their personal interest may conflict or appear to conflict with the interests of the Bank or its customers. In addition, directors, officers, and employees also have obligations to the public at large relating to proper handling of confidential information. Employees are prohibited to directly or indirectly engage in any conduct or activity that may directly or indirectly be construed as inconsistent or incompatible with the Bank’s business. Such conflict may spring from doing business with the Bank, performing services with service contractors, and performing work outside the Bank.

INTEGRITY AT ALL TIMES. The banking industry is built on confidence and trust, and relies heavily on the honesty and integrity of its employees. It is the duty of every Security Banker, therefore, to keep in strict confidence Bank records or information that may affect the relationship of the Bank with its clients, or any such confidential information concerning the affairs of the Bank. Employees are required to abide by the rule governing the secrecy of deposits provided under RA 1405. The act states that it is unlawful for any official or employee of a banking institution to disclose information concerning deposits to persons within or outside who are not authorized to have knowledge of said information.

Misuse of material non-public information or inside information is also prohibited. This refers to the use of any information about a company that is not known by the investing public, the knowledge of which might influence the price of the securities of that company, and/or disclosure of these information to others, even within Security Company, other than on a “need to know” basis. The question of disclosure and use of sensitive information has received a good deal of attention from the Securities and Exchange Commission and others, particularly so-called “material inside information”, i.e., information about a corporation which might, if generally known, have a significant and immediate impact on the price of its stock. Unofficial dissemination / transmittal / communication resulting to unauthorized acquisition and/or disclosure of confidential and/or non-public information is violative of the Bank’s Code.

In addition, the Bank prohibits misappropriation of funds belonging to the Bank and/or client regardless of the amount. This can be made through outright abstraction of cash, manipulation of records or employing other individuals or means to gain access to and misappropriate Bank or client’s funds, such as kiting and forgery.

Everyone is enjoined to exercise sound judgment and to adhere to the provisions of the Code.