Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As Provincial Hubs Operations Department Head, you are primarily responsible for the overall supervision of all officers and staff, and all activities of the Provincial Hubs Operations Department including custodianship, monitoring of loan documents and collateral inventory, registration of chattel mortgage, ORCR encumbrance thru LTO, releasing of securities/collateral documents and other customer fulfillment activities related to SB Finance Consumer Lending transactions. Monitors the submission and compliance of all loan documents and collateral. Provides support to group projects and all operations-related matters

How you’ll contribute

• Oversees system specifications, design, and development by reviewing documentations to ensure that system meets user and business expectations as well as compliance with regulations and necessary controls are in place.
• Ensures the correctness and validity of transactions by reviewing, validating, and authorizing in accordance with the approved terms and conditions, policies and procedures, generally accepted accounting principles,
• BSP regulation and other regulatory agencies’ regulations to achieve accuracy and guarantee compliance.
• Handles the after sales related transactions (release of collateral, insurance renewal among others)
• Manages the facilitation of the customer service request via Case Management System
• Monitors and reports customer’s disputes / complaints and provide action plan.
• Manages direct reports and company policies by enforcing policies with respect to work assignments, employee performance, training, promotions, attendance, discipline, and other personnel and administrative policies to ensure that welfare of the bank, the department and its people are secured.
• Manages and control activities and processes of the department by ensuring that operational and control procedures are strictly implemented and complied to prevent losses arising from abuse/misuse of approving authorities and fraud.
• Oversees and ensures growth of direct reports through coaching, mentoring, cross posting and sending them to internal and external training programs for proper development of skill sets and future career advancement.
• Ensure cost efficiency by implementing cost-cutting measures and proper management of expenses to make sure that the department is within budget.
• Assists the Operations Division Head by supporting through planning, organizing, and supervising the activities of the department to support the division in the achievement of its goals and set objectives.
• Ensures that workflow is continuously monitored, and manpower workload is equitably distributed to achieve operational efficiency.
• Ensures that process improvements, new systems, systems enhancements, and automation are properly implemented in order to improve operating efficiency.
• Supervises the activities of the Department adhering established service level agreement and turn-around time commitments are met without sacrificing quality to ensure accurate and timely implementation of loan transactions as well as customer satisfaction.
• Performs other related tasks which may be assigned from time to time.

What we’re looking for

• Bachelor’s / College Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
• Should have at least 5 years relevant experience in the Banking, Credit Card Companies, Leasing/ Financing Institutions, Audit & Taxation, Corporate Finance/Investment, General/Cost Accounting, Credit (Evaluation/Appraisal)
• Proficient with Microsoft Office applications.
• Knowledge of the Consumer Lending process and documentation.
• Organize, decisive, result-oriented and a team player.
• Able to communicate effectively with all levels of the organization and external parties.
• Team Player who builds a positive relationship with the team.
• Must be willing to travel from Luzon to Mindanao.