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Have a concern? Here is how we handle it.
Our branch personnel or Customer Care agent acknowledges and documents your concern in the Bank’s system.
Review and investigate
Our Bank representative investigates and, as appropriate, performs the account action/adjustment. Turnaround time (TAT) differs based on the type of complaint.*
Provide feedback or communicate resolution
Our Bank representative communicates with you as soon as feedback or resolution information is available.
*Turnaround time (TAT): Simple complaints may take 9 to 10 banking days and complex complaints may take 45 to 53 banking days.
Security Bank Corporation is regulated by the Bangko Sentral ng Pilipinas www.bsp.gov.ph
Proud member of BancNet. Deposits are insured by PDIC up to PHP500,000 per depositor.