Security Bank Corporation marks its 74th anniversary by strengthening its commitment to customer-centricity—leveraging feedback, adopting customer-first employee behaviors, and providing the right data and tech to drive meaningful change.
“As we mark 74 years, our focus is on listening to our customers and acting on what matters to them,” said Sanjiv Vohra, President and CEO of Security Bank. “We’re building a customer-centric culture that our people are proud of, backed by strong financials and a growing presence both online and offline—so we can continue delivering our distinct BetterBanking service.”
Listening, evolving, and reaching more Filipinos
Founded in 1951, Security Bank has transformed into a digitally enabled institution built around customer needs. In 2024, it launched a fully redesigned mobile app, now with over one million enrolled users, alongside upgrades to its CRM and identity systems. The Bank also deployed AI to enhance fraud detection, personalize services, and improve turnaround times—all shaped by direct customer feedback.
This responsiveness goes beyond tech. Real-time data and feedback loops are now embedded in frontline operations, enabling staff to resolve issues faster and tailor services more effectively. The result is a banking experience that reflects what customers actually want: speed, security, and simplicity.
With 351 branches nationwide (as of June 17), enhanced digital platforms, and growing lending channels, Security Bank is now more accessible than ever—whether in major cities or underserved areas.
Building a culture where #YouMatter
Security Bank’s #YouMatter ethos drives how it supports and values its people. Over the past year, the Bank has invested in learning, leadership development, and employee engagement programs that foster pride, growth, and a strong sense of purpose across teams. A culture grounded in integrity, accountability, and collaboration continues to strengthen its workforce and attract top talent.
At the heart of this is a commitment to building a workplace where employees are proud to work—and empowered to deliver better service to customers. This culture earned global recognition in 2024, with Security Bank named one of TIME Magazine’s World’s Best Companies, ranking as the #1 Philippine bank and #5 globally for employee satisfaction.
Advancing a greener future
Sustainability is a key focus of the Bank’s strategy. In 2024, Security Bank deployed ₱78.36 billion in green and social financing and introduced environmentally aligned offerings like solar mortgages, EV loans, and the Wave Mastercard, made from recycled PVC.
Security Bank also became the first Philippine bank to join the IFC-led Alliance for Green Commercial Banks, affirming its commitment to global sustainability and climate finance standards.
Expanding access through strategic partnerships
The Bank’s strategic investments extend to partnerships that expand access and financial inclusion. Its 25% acquisition of Home Credit Philippines strengthens its presence in consumer lending, while its joint venture with Mitsubishi Motors has launched Mitsubishi Motors Finance Philippines this year—broadening auto financing options for more Filipinos.
Looking forward
Security Bank’s focus heading into its 75th year is on execution excellence and impact. Backed by a solid performance—₱15.4 billion in Q1 2025 revenues, up 23% year-on-year, and a 7% increase in net profit to ₱2.8 billion—the Bank is prioritizing profitable growth and stronger returns.
Key areas of focus include growing CASA deposits, accelerating non-interest income, and pursuing loan growth with an emphasis on asset quality. The Bank will also continue expanding its digital ecosystem, with upcoming launches like Security Bank Enterprise for corporates and Security Bank Business for MSMEs—designed to offer more secure, efficient, and personalized banking experiences.
“For 74 years, we’ve built our legacy on service, trust, and care,” Vohra added. “We’re not just modernizing banking—we’re building a future where every Filipino can bank better and grow with us.”
Security Bank Corporation remains firmly committed to its BetterBanking promise—delivering customer-first financial solutions backed by innovation, responsibility, and resilience.