Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

 

The Role

As a System Support Specialist, you will be responsible for resolving issues affecting loans, and cards Process Maker system process, overseeing day-to-day ProcessMaker operation support of loans and cards process, ensuring successful execution and testing of ProcessMaker system enhancements for loans and cards process, and assist business unit with day-to-day system inquiries, clarification, and system enhancement proposal.

How you’ll contribute

• Provide ProcessMaker support and assistance to the business unit of the bank in addressing system issues, bugs
  and limitations affecting loans and cards process.
• Escalate reported issues on ProcessMaker system and applications to appropriate units.
• Conduct case investigations on Processmaker and coordinate with various business units and ITG groups to
  provide accurate resolution to the problem.
• Assist and provide recommendations to businesses and operations for process improvement and ProcessMaker
  system enhancement.
• Attend various System proposal meetings, Sprint, and scrum meetings
• Validate UAT scenarios prepared by business or operation on the requested ProcessMaker enhancement.
• Perform ProcessMaker UAT and prepare test scripts and other documentation for process enhancements
• Prepare communication guidelines to processors and users regarding status or changes in the process.
• Establish and maintain a monitoring system via available application (i.e., MS teams, Productivity worksheet,
  web-based application – ticketing system) to be able to track the status and progress of each case/concern and
  ensure on-time processing and resolution of the request.
• Performs other related task and duties that may be assigned from time to time

What we’re looking for

• Bachelor’s degree in Business or IT-related degrees
• Fresh graduate or less than 1 year of experience
•  Preferably with basic knowledge in PHP, JQUERY, HTML, and/or SQL
• Oral & Written Communication
•  MS Office Application Knowledge
•  Highly Analytical
•  Team Player
• Multi- tasking Ability
• Willing to work extended hours

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