Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

 

The Role

As a Skip Tracing Agent, you will be responsible for verifying existing and probing new contact information of clients. The purpose of
this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions
on any successfully traced clients.

How you’ll contribute

• Verify all existing contact information of clients endorsed for skip tracing.
• Search all available information sources (social media, friends/family, neighbors, phone directories, employer,
  bureau data, etc.) to gather and verify new client contact information.
• Record all results of skip tracing into the collections system in an accurate and timely manner.
• Perform collections actions on traced accounts according to the collections workflow using the collections system.
• Review client information before and during calls using the collections system and other resources provided by the
  department.
• Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be
  handled in certain amount of time, etc.).
• Prepare recommendation of accounts for endorsement to other teams within the division as an escalation measure
  (field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
• Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank
  dealings inquiries to other Departments/Divisions to the respective products point person.
• Ensure awareness and compliance with approved manuals, policies, procedures and guidelines with reference to
  the Collections Manual.

What we’re looking for

• Bachelor’s Degree in any field of study
• With 2 years relevant experience