Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

The Systems Officer aids in the translation of strategies and process flows into system enhancements, thoroughly tests changes before moving to production, and provides comprehensive support for the investigation of system inquiries and/or any issues/errors encountered in the system.

How you’ll contribute

Policy & Procedures

• Comply with department and company policy, procedures, and code of conduct at all times

Participation and Feedback

• Fulfill mandatory training classes
• Meet with line manager to brainstorm and find ways to improve system performance
• Brainstorm with the manager on prioritization of system change requests and enhancements
• Attend project-related steer-coms with the manager and project team

Operations

• Set up accounts and manage user access rights promptly
• Translate collection strategies and process flows into system enhancements
• Understand the nature of system change proposals, prepare test cases, and thoroughly test changes before moving into Production
• Provide comprehensive support for the investigation of system inquiries and/or any issues encountered in the system
• Escalate production errors and monitor the implementation of corrective measures
• Collaborate with business analysts and developers to provide robust design inputs as part of requirement and design analysis
• Manage the delivery of system-related projects within service level agreement

 

It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time

 

What we’re looking for

• Bachelor’s Degree in Computer Science/Information Technology, Business Studies/Administration/Management, Finance/Accountancy/Banking
• At least 1 to 4 years of relevant work experience in system administration, testing, and parameter management
• Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT, OPEN APPLICATION)
• Good oral & written communication
• Result-oriented and a team player
• Proactive and flexible to changes
• Values integrity at work
• Decision maker
• Trustworthy

 

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