Data and Business Operations Analysis
Product Support Analyst
Job Description
About Security Bank


We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Product Support Analyst, you are responsible for assisting in strategy formulation activities geared towards retail CASA portfolio growth and profitability and assist in the development and execution of various initiatives/ campaigns designed for New to Bank (NTB) and Existing to Business (ETB) customers and segment-based strategies
How you’ll contribute
- Business performance management and monitoring
- Assists in the monitoring of campaign and statistical reports.
- Assists in the coordination with various bank units (such as the Analytics team, Operations, etc.) in terms of report requirements and generation per campaign/ initiative.
- Help analyze various client segments, portfolios, and products and be able to recommend value-adding ideas to make campaigns and initiatives more effective.
- Assist in the documentation, testing, and review of campaign procedures and results.
- Implement marketing plan calendar
- Assist in the planning and execution of various campaign initiatives that will boost the penetration and profitability of the Retail CASA product.
- Help in the coordination with various Bank units to ensure all initiatives planned are ready for execution.
- Help in the cascading of campaign updates to the relevant units such as BBOG to ensure all relevant stakeholders are aligned.
What we’re looking for
- Bachelor’s degree in Finance, Marketing, or Business preferred
- At least 1-2 years of marketing experience in banking, FI, insurance, etc
- OR at least 1-2 years of marketing experience in FMCG, telco, or e-commerce
- Strong strategic, analytical, leadership, and project management skills