Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

The Role

As a Process Control Officer, you will be responsible for performing operational validation of processes and Collections Self-Assessment of low and medium-risk processes in accordance with the approved manual and guidelines of Collections. You will also propose process improvement initiatives based on the validated findings.

How you’ll contribute

• Conducts validation and alignment with the approved criteria set of a specific process within the division.
• Provides a comprehensive report on the findings resulting from the process checking conducted.
• Perform Self-Assessment (SA) for the defined low and medium-risk collections processes and procedures.
• Investigates possible process lapses within the division.
• Ability to communicate issues identified by the unit to the Collections management team with a clear action plan to resolve these within acceptable time frames.
• Suggest action plans and process improvement to Process Control and Compliance Unit Head based on the findings from process validation.
• Ensure timely submission of the result of validations performed.
• Create a report/summary of the findings performed.
• Ensures timely responses and resolution on the action plan stated in report to be submitted on validation performed.

What we’re looking for

• Bachelor’s Degree in any field
• Must have at least one-year relevant work experience
• Proficiency in Microsoft Office for Windows is required
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Good verbal and written communication skills
• Ability to multitask, set priorities and meet deadlines and take pride in one’s work
• Strong time management skills
• Must have good critical thinking skills and exercise sound judgment