Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

The Role

As a Partnership Support Manager, you will be in charge of managing new partnership implementations. The role will lead partner implementations to launch the partnership, ensure go live within the project timeline, and work very closely with internal teams to ensure seamless operationalization and efficient customer journey implementation. The role will be responsible for interacting directly with partners in all aspects of managing the partner through their launch with SBCs product offerings. The role will work cross-functionally to ensure partners are onboarded within the agreed parameters and timeline.

How you’ll contribute

• Lead and manage the implementation of new partners, end-to-end and project manage partner onboarding
• Ideally, implement partner onboarding playbooks that allow for standard as well as customizable processes that are repeatable and scalable.
• Collaborate with internal teams in Product, Marketing, and Delivery Operations and other critical relevant teams to confirm processes and implementation standards are met that allow for a successful launch of planned partners.
• Identify risks throughout the implementation process and take actions to remedy those risks and raise project blockers to business teams for immediate resolution. Keep management informed of critical issues, strategic opportunities, and case status.
• Hold weekly project calls with each partner and send weekly reports of in-flight partners.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Identify opportunities in our procedures to enhance, improve and speed the implementation process.
• Identify opportunities for technology to enhance, improve and speed the implementation process.

What we’re looking for

• Bachelor’s Degree in a related field
• Preferred and 8 years of relevant experience
• Direct customer-facing and implementation delivery experience
• Ability to quickly learn new concepts and technologies and convert them into customer solutions
• Strong interpersonal and communication skills (both verbal and written)
• Possess the ability to motivate and maintain effective working relationships
• Ability to rely on experience and judgment to plan and accomplish goals