Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

This role is a unique opportunity to be in a start-up environment within an existing organization. Be part of the journey to create a new growth engine for Security Bank.

As a Mobile Channel Manager/ Specialist, you will be responsible for ensuring that the frontend channels managed by BBS to its Internal and External Customers are running smoothly. This also covers (1) Management of BBS Frontend / focus on mobile, (2) Expert to Loan Products, (3) End-to-end testing for channel enhancements, (4) Translation of business requirements into Technical Requirements, and (5) to do a demonstration to stakeholders.

How you’ll contribute

• Frontend Channel Management – Work closely with Peers (Segments, IT, and Backend BBS Channel Backend Specialist/Analyst) to ensure that the frontend channels managed by BBS are running smoothly.
• Loan Products Skillset (Expert) – Working closely with Loan Products and Operations to clearly identify requirements that would later be translated into business requirements.
• Quality Assurance and Orientation – Work closely with Channel Managers, IT Team, and stakeholders to do end-to-end testing to ensure the quality of work.
• Requirement Gathering– Understand internal customer needs and translate them into business requirements for technology partners.
• Demonstration – Work closely with BA, SMEs and to do demonstration of the prototype / channel regarding the enhancement made.
• Project Management – Create a project plan together with Channel Managers and ensure timely delivery (milestones) of projects.

What we’re looking for

• Bachelor’s degree in Computer Science, Information Technology, and Business Administration
• At least 5 years experience in either a Bank or Fintech industry with a track record in managing frontend channels (mobile), Expert in Loan products (Application, Underwriting, Disbursement, Policies, and Collections), ensuring that business requirements coming from the stakeholder are documented and able to do project management by keeping track milestones.
• Ability to articulate requirements in a more detailed one following the Agile methodologies (User Stories / Epics).
• End-to-end testing, Stakeholder Management, Empathy for customers’ problems and needs, Communication skills in doing Demonstration or Training