Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

The Head of Sales Support is responsible for leading the sales support department, monitoring the effectiveness of sales efforts, supporting all business units, and ensuring that they are aligned with the overall business objectives. This position ensures efficient support from the sales operations segments which are fulfillment, workforce management & POS management and documentation. The candidate will ensure the success of the sales network and product & business development teams thru collaboration on various requirements needed to make the overall efforts successful.

How you’ll contribute

• Leads the whole sales operations team which is comprised of the fulfillment, workforce management and POS management & documentation teams
• Responsible for the efficiency of the sales processes that will be utilized by the teams and bring about increased sales effectiveness
• The candidate will also align planning, forecasting and budgeting initiatives with business objectives in addition to developing departmental goals and objectives for further sales effectiveness
• Ensures that all sales processes are monitored and cascaded to the different teams within the business unit
• Leads important projects and collaborates with both internal and external stakeholders in delivering said projects which will ultimately improve the productivity & efficiency of the sales network & business development teams
• Works with the CBO and Business Unit Heads in properly rolling out the business in different areas nationwide
• Foster a very supportive & collaborative team environment
• Leads in delivers new sales support initiatives and projects to the business units — end to end process

What we’re looking for

• Bachelor’s/College Degree in Business Management, Industrial or Management Engineering, Business Studies/Administration
• Post-graduate Degree is desirable
• At least 10 years of relevant experience in Sales Corporate, Sales-Retail, Sales-Financial Services
• Preferably have experience working in Banking/Financial Services, FinTech
• Knowledge of PC applications including, but not limited, to Microsoft Project, Excel, Word, PowerPoint
• Excellent communication skills (oral and written)
• Works well in team environment with sound negotiation and problem-solving abilities
• Ability to work cross-functionally with other leaders on sensitive and/or emotional factors
• Strong presentation skills & excellent at creating PPT presentations
• Strong organizational skills and ability to manage multiple priorities in a deadline driven environment
• Excellent verbal and written communication skills with internal & external stakeholders
• Ability to analyze situations and resolve problems at strategic and functional level
• Strong desire in working in a start-up environment and comfortable with always evolving sales processes
• Good understanding of the different market segments and can deploy specific strategies for the acquisition of users from these segments
• Experience in cooperating with different retail/branch/dealer partners with the launch of different products and projects
• Sales driven personality, confident and can follow a process of executing activities based on the guidelines set by the sales management team
• Highly self-motivated with the ability to work fast and smart independently
• Drive and initiative, self-motivated, results and actions oriented
• Willing to travel nationwide on a monthly and quarterly basis