Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As Application Support Analyst, you will handle overall production support of business applications mostly within Loan Management applications and surrounding systems. Provide fast response and recovery for application and batch related incidents. Liaise with business users, technical teams and vendors to ensure escalated issues are resolved on a timely basis. Perform root-cause analysis review and implement permanent fix to ensure issues don’t re-occur. Maintain knowledgebase documentation.

How you’ll contribute

Service Management and Capacity Planning

1. Ensure applications remain available for business use and batches complete in time. Monitor incidents to ensure it is addressed within agreed SLA. Work with systems delivery team and business for priority fixes/releases. Review capacity/utilization of application environments to maintain stability and future demands.

Incident and Problem Management

1. Monitor application defects and program fixes released. Work closely with IT Infra team for smooth operation of shared systems infrastructure. Coordinate with relevant teams (internal and external vendors) for timely resolution of reported production issues and post mortem Root Cause Analysis discussions.

Disaster Recovery / Business Continuity

1. Develop and maintain application BCP/DR procedure is up-to-date. Perform DR/BCP simulations as per plan and schedule.

Performs other related tasks which may be assigned from time to time.

What we’re looking for

• Bachelor’s Degree in Computer/Telecommunication, Computer Science/Information Technology, Mathematics/Statistics, Business Studies/Administration/Management, Finance/Accountancy/Banking, Art/Design/Creative Multimedia (Master’s Degree is a plus)
• Information Technology Infrastructure Library (ITIL) certification is an advantage
• At least 3 years of I.T. & Application support experience in Banking and Financial, Corporate Finance/Investment, IT-Hardware, IT-Network/Sys/DB Admin, IT-Software
• Able to clearly communicate with business user.
• Basic understanding of Loan Booking/Disbursement, GL, KYC/AML, Collections, Case Management.
• Basic technical knowledge of Cloud, OS, Web, Database, FTP, Datawarehouse