Who is Ninja Van?
Ninja Van offers innovative logistics solutions aimed at supporting business growth at every step. With its comprehensive suite of logistics tools, Ninja Van helps shippers sell better and easier. Its robust express network supports expansion into other verticals, including fulfillment, warehousing, and business to business inventory restocking, which provides quality logistics services for various business needs.
Core Services
- Ninja Dash – For bulky items, e-commerce parcels and corporate mailers shipping.
- Card & Document Delivery – For secure deliveries of high-priority documents and cards.
- Ninja Fulfillment – Our cost-effective warehousing and fulfillment solutions.
- Ninja Restock – For faster inventory transport, keeping your stores well-stocked.
How can Ninja Van help your business?
| Products and Services | • End-to-end Logistics Expertise • Smart, Tech Driven Solutions • Dedicated Account Manager • Wide Network Coverage |
| Exclusive Benefit for BusinessPlus customers | • Exclusive for Security Bank Elite Business Clients: Unlock up to 20% off on Ninja Van’s services! Boost your business with Ninja Restock. Sign up now to learn more! |
Final rates provided by partners may change depending on the products/services selected by the customer. Rates will be discussed during the partner’s product presentation.
How to apply?
Sign up below to get started. To facilitate the processing of your application, your contact information will be shared with Security Bank and Ninja Van.
Next Steps
Here are the next steps after you sign up.
Step 1: Initial Call
Ninja Van’s sales team will reach out to understand your business needs and explore how they can support you.
Step 2: Customized Proposal
Based on the discussion, they will provide a tailored proposal outlining the best solutions for your business.
Step 3: Ninja Van Platform Onboarding
You’ll receive a draft contract for review, along with guidance on using Ninja Van’s platform and making your first shipment seamless.
Step 4: Billing & Payment
After signing the contract and completing your first shipment, Ninja Van’s Finance team will send your invoice along with payment instructions.
Reminder: Only BusinessPlus account holders are eligible to enjoy preferential rates. Don’t miss out on this opportunity! Sign up for BusinessPlus today.
For inquiries and comments, please call our Customer Service Hotline at (+632) 8424-2181 from Mondays to Fridays (excluding holidays) between 9AM to 4PM.
Frequently Asked Questions (FAQs)
Why choose the partner?
Ninja Van offers a comprehensive suite of cost-effective, smart and expansive logistics solutions designed to take the complexity out of logistics. This includes Ninja Dash for last-mile delivery of e-commerce parcels and bulky packages, Ninja Fulfillment for cost-effective warehousing and streamlined end-to-end distribution, and Ninja Restock for frequent inventory restocking and direct-to-store delivery.
How fast can they deliver their service?
Below are estimated shipping days:
● 3-5 working days (Metro Manila)
● 5-7 working days (Greater Manila Area – Cavite, Laguna, Batangas, Rizal, Bulacan, and Pampanga; and Luzon areas)
● 7-10 working days (Visayas and Mindanao)
● 15 working days (Palawan areas)
Note: Schedules are subject to change without prior notice. We recommend consulting with your account manager for any shipping inquiries.
How good is their after-sales support?
Ninja Van makes it easy for customers to track packages using a unique tracking ID. For delivery issues, they may also reach out to customer service agents via NinjaChat on Facebook Messenger and Telegram. Shippers may also reach out to their respective account managers for concerns.
Can they support Metro Manila & provincial branches? F2F or virtual only?
Yes, Ninja Van has extensive coverage across the Philippines, including both Metro Manila and provincial areas.
Shippers may visit the Ninja Van website and contact their account managers for additional support.
How much is the subscription?
Consult Ninja Van’s logistics and supply chain specialists to get a customized solution for your business needs.
How to sign-up with Ninja Van?
- Visit Security Bank website and sign up via
- For Specific Needs: Choose services based on your business needs
- Ninja Dash
- Ninja Restock
- Card and Document Delivery
- Ninja Fulfillment
- Create an Account: Follow the instructions on the sign-up page to create a Ninja Van account.
- Contact Support: If you encounter any issues or have questions, you can reach out to Ninja Van’s support team via email at [email protected]
Does Ninja Van offer real-time tracking on deliveries?
Yes, Ninja Van offers real-time tracking on deliveries. To track your parcel, you will need the unique Tracking ID. This alphanumeric code is crucial for accurately locating your parcel’s current status and whereabouts. You can easily find your Tracking ID in the notifications sent by Ninja Van via email and/or NinjaChat.
To track your parcel, please follow these steps:
- Access this link.
- Enter the Tracking ID.
- Information on the parcel’s last location and estimated delivery time will be reflected.
Does Ninja Van ship nationwide?
Yes, Ninja Van allows shipment nationwide in the Philippines allowing reach anywhere in the country.
Can I sign-up for multiple services in Ninja Van?
Yes, you can sign-up for multiple services in Ninja Van. If you have multiple dashboards accounts in the same email log-in, you may link them together to enable single sign-on (SSO).
How to contact Ninja Van for further inquiries?
You can reach us through the following channels:
- Sign up with us: Pending Link
- Sales and business inquiries: email [email protected]