How to Update Your Saved Favorites and Scheduled Transactions in Preparation for the New App

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Which Security Bank app do you use? Click the icon below that is installed in your device.

For Security Bank Version 1 Users


Important Note: If you’re using SBOL Version 1 (white background) you’d need to edit your saved favorites on the web version of the app here.

Update your Saved Favorites:

  • All nicknames must be 3 to 50 characters with no special characters or emojis
  • Ensure that you don’t have any identical favorite nicknames and recipient accounts within the Security Bank Online app (white background).
  • eGC recipient names must not have more than 16 characters.
  • All recipient names of instapay favorites must not have  more than 30 characters.

How to update your Saved Favorites?

  1. 1. Log in to Security Bank Online via web. Go to “Payments & Transfers” Tab and click “Transfer Funds
  2. Select “Add and Manage Favorites” and choose “Fund Transfer Recipient
  3. Select the Favorite Account you want to edit by clicking the “Edit” icon beside the account under the Action tab.
  4. Input the desired nickname or recipient’s name of the Favorite account and click “Submit”.
  5. Click “Confirm” after reviewing the details.
  6. A reference number should appear confirming that you have successfully edited your favorite account.

Update your Scheduled Transactions

  • End date of all scheduled transactions should be set to after July 28, 2024.
  • Ensure that any single future transfers or payments should not exceed 1 year from creation date, ie. You scheduled a payment on July 5, 2024 to be paid on September 15, 2026.
  • Recurring transactions must not exceed 5 years from creation date, ie. You scheduled a transfer or payment on July 5, 2024 to recur monthly until July 5, 2030.

How to update your Scheduled Transactions?

  1. Log in to Security Bank Online via web.
  2. Go to “Payments & Transfers” Tab and click “Transfer Funds
  3. Click “Manage Transfers” 
  4. In the “Transfer Type” drop down selection , click “Manage Post-dated & Recurring Transfers
  5. Click the “edit” icon of the transaction you would like to edit

Important Items to Remember: 

  • All saved favorites linked to banking products that no longer exist either within Security Bank or other banks will not be migrated to the all-new app.
  • After updating your saved favorites and scheduled transactions, be sure to take screenshots of the information saved in case unexpected errors occur.
  • For any questions or concerns, you may reach out to us through our 24-hour customer service hotline at (+632) 8887 9188.

For Security Bank Version 2 Users

Important Note: We encourage you to edit your scheduled transactions inside the mobile app. 

Update your Saved Favorites

  • All nicknames must be 3 to 50 characters with no special characters or emojis
  • Ensure that you don’t have any identical favorite nicknames and recipient accounts within the Security Bank Mobile app (dark blue background).

How to update your Saved Favorites?

  1. Log into your account
  2. Click on the menu in the upper left corner of screen
  3. Tap “Account Services” 
  4. Tap “Manage Favorites
  5. Choose the saved favorite that you want to edit
  6. Nominate a new nickname then press “Submit

The following scheduled transactions will not be migrated to the all-new Security Bank app.

  • End date of all scheduled transactions be set to before July 25, 2024.
  • Ensure that any single future transfers or payments should not exceed 1 year from creation date (ie. You scheduled a payment on July 5, 2024 to be paid on September 15, 2026)
  • Edit any recurring transactions that exceed 5 years from creation date (ie. You scheduled a transfer or payment on July 5, 2024 to recur monthly until July 5, 2030)

Important Items to Remember:

  • eGC recipient names more than 16 characters long.
  • All recipient names of instapay favorites  more than 30 characters long
  • All saved favorites and scheduled transactions linked to banking products that no longer exist either within Security Bank or other banks will not be migrated to the all-new app.
  • After updating your saved favorites and scheduled transactions, be sure to take screenshots of the information saved in case unexpected errors occur.
  • For any questions or concerns, you may reach out to us through our 24-hour customer service hotline at (+632) 8887 9188.

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