When you lock funds, the locked amount cannot be used for covered online transactions made through the Security Bank app.

These include fund transfers, bills payment, scheduled transactions, and recurring app-based instructions.

This helps reduce risk if someone gains unauthorized access to your account.

Follow these steps in the Security Bank app:

1. Go to your Account Details page.
2. Select Lock Money from the quick links.
3. Choose how much you want to lock.
4. Review your request.
5. Confirm using your TPIN or biometrics.

You can lock part or all of your available balance. The amount you lock cannot be higher than your current available balance.

Once successful, your available balance in the app will be updated. Your locked amount will also appear on your Account Details page.

Yes. You can increase, decrease, or fully unlock your locked funds anytime through the Security Bank app.

Each action requires successful authentication using your TPIN or biometrics.

Scheduled or recurring online transactions will only proceed if you have enough unlocked funds when they are processed.

If your unlocked balance is not enough, the transaction may fail, be delayed, or be declined.

Yes. Locked funds can still be used for transactions outside the Security Bank app.

These include ATM withdrawals, debit card purchases, over-the-counter branch transactions, and online purchases through merchants.

These transactions may reduce your balance even if your funds are locked in the app.

Debit Card Lock/Unlock is a security feature in the Security Bank app that lets you temporarily lock or unlock your debit card.

This helps prevent unauthorized use if your card is lost, misplaced, or not in use. Any subscription or recurring payments linked to a debit card will not be processed when it is locked.

You can lock or unlock your debit card through the Security Bank app.

Here’s how:
1. Go to your Account Details page.
2. Open the Manage tab.
3. Turn Lock Card on or off.
4. Confirm your request using your TPIN or biometrics.

Your request will take effect after successful authentication.

When your debit card is locked, it cannot be used for transactions such as online purchases, over-the-counter transactions, and withdrawals. Any subscription or recurring payments linked to a debit card will also not be processed.

This helps prevent unauthorized use while your card is locked.

No. Locking your card is temporary.

You can unlock it anytime through the Security Bank app if you find your card or want to use it again.

Yes. Locking your card is a temporary action that you control in the Security Bank app.

If your card is permanently lost or stolen, please contact our customer service hotline to have it blocked and replaced.

When you update your account details or security credentials, select app transactions will be temporarily paused for 1 hour while your update takes effect.

Features such as QR Ph, transfers, bills payment, credit card payment, eGiveCash, prepaid mobile reload, in-app chat, and hid/unhide accounts will be temporarily paused.

The transaction pause period starts after recent changes to your account details or security credentials.

For your protection, we cannot share specific system rules or trigger details.

We understand that you may need to complete a transaction soon.

The transaction pause period is a temporary protection measure after recent changes to your account or credentials. It cannot be lifted while the transaction pause period is still active.

You may resume affected transactions 1 hour upon the start of the transaction pause period.

We’ll be glad to check this for you.

If the cooldown has already exceeded the set duration, please connect with our BetterBanking specialists so we can review your account changes.

Yes. You will receive a notification when the transaction pause period starts and when it ends.

Please monitor your Security Bank app notifications for updates.

Yes. You can still receive incoming transfers to your Security Bank accounts.

Only select outgoing transactions in the Security Bank app are paused during the transaction pause period.

We understand that this may affect an important transaction.

The transaction pause period is a temporary protection measure after recent changes to your account or credentials. It cannot be lifted while the transaction pause period is still active.

You may resume affected transactions 1 hour upon the start of the transaction pause period.

Location sharing is a security feature in the Security Bank app.

With your permission, your device’s location may be shared when you use the app for transactions and other activities.

This gives us additional information that can help support fraud monitoring and account security.

Your location can help us add context to activities done through the Security Bank app.

For example, it may help us assess if a transaction or app activity looks different from what is expected. This supports fraud monitoring and helps strengthen account security.

No, location sharing is optional.

You can continue using the Security Bank app even if you do not allow location access. Your transactions will not be declined only because location sharing is turned off.

Allowing location access gives us additional information that may help us assess app activities and detect potentially suspicious transactions.

Your location is collected only after you allow location access through your device or the Security Bank app.

Location information may be attached to financial and non-financial transactions or activities done through the app.

No, we will not collect your location unless you allow location access through your device or the Security Bank app.

The location information we receive depends on the permission option you choose on your device.

You can enable location sharing through your device and the Security Bank app.

Here’s how:
1. Turn on Location Services on your mobile device settings.
2. Open the Security Bank app.
3. When prompted, allow the app to access your location.
4. Choose your preferred location permission.

If you previously declined location access, you can update your permission anytime through your device settings.

Your device may show different location permission options. These may include:

Allow once
This allows the Security Bank app to access your location for the current session or request only. You may be asked again when location access is needed.

Allow while using the app
This allows the Security Bank app to access your location while you are actively using the app. This helps provide location information for fraud monitoring when you use the app.

Don’t allow or never allow
This prevents the Security Bank app from accessing your location. You can still use the app and complete transactions, but we will not receive location information that may help support fraud monitoring.

You can continue using the Security Bank app and its services.

However, Security Bank will not receive location information that may help assess app activities and detect potentially suspicious transactions.

Yes. You can update your location permission anytime through your device settings.

You can allow, limit, or turn off location access based on the options available on your device.

The prompt may not appear if:
1. Location Services are turned off on your device.
2. You already chose a location permission option.
3. Your device settings are blocking location access for the Security Bank app.

You can review or update your permission through your device settings.

Yes. Security Bank is committed to protecting your personal information and handling your data responsibly.

Location information is used to support security, fraud monitoring, and other legitimate banking purposes, in line with applicable privacy laws and regulations.