Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney’s most prestigious industry awards in 2021—Best Bank in the Philippines.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Customer Service Representative (Non-Voice), you will experience customer service, customer handling, and issue resolution by supporting the Customer Contact Group. When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from seasoned veterans of a highly competitive field.

As a member of the Customer Contact Group, you will be at the forefront of giving personalized and quality service to our clients. By handling Bank and Loan client inquiries, requests, and complaints, the Better Banking Specialist will be instrumental in ensuring the efficiency of our customer contact group.

How will you contribute

• Responsible for supporting The Center’s objective of providing quality service to Bank customers, particularly through robust and effective customer service & contact desk.
• Ensures that calls regarding inquiries, requests, complaints, and other concerns are handled in a professional, efficient and timely manner.
• Efficiently logs handle and monitor various email inquiries, requests, and complaints on bank products until resolution.
• Ensures that feedback on email inquiries, requests, and complaints are monitored and done within prescribed TAT
• Accommodates SB Online-related concerns –password reset, unlocking of password, amending profile, activating an online account.