Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

 

The Role

The Customer Care Specialist (CCS) is primarily responsible for the review and communication of resolved simple and complex cases routed directly through its respective Service Fulfillment Units (SFUs).

How you’ll contribute

• Requires immediate escalation of influx of complaints for the day and preparation of applicable reports.
  
• Responsible to perform Root cause analysis on Simple and Complex case, refer Minor or Major projects rooted from complaints.   

What we’re looking for

• Bachelor’s Degree​ Open to any field.
• No prior experience required​
• Basic knowledge in MS office 
• Banking product knowledge preferred 
• Time Management Skills, Goal Oriented, Organizational Skills, Flexible, Team Player and Multitasking Ability

 

Fresh graduates are welcome to apply!