Expertly managed in both wealth and health.

The Security Bank and St. Luke’s Medical Center – Global City Health and Wellness Privileges (“Privileges”) are exclusive benefits made available to eligible Security Bank Wealth clients (“Wealth Clients”) through the partnership between Security Bank Corporation (“Security Bank”) and St. Luke’s Medical Center – Global City (“St. Luke’s”). The Privileges are intended to provide Wealth Clients with access to healthcare services and curated health and screening packages, subject to these Terms and Conditions and the applicable policies, guidelines, availability, and requirements of St. Luke’s.

The Privileges are promotional and value-added benefits offered to eligible Wealth Clients and do not form part of any deposit, investment, trust, loan, or other banking product of Security Bank.

To qualify for the Privileges:

1. The client must be a Security Bank Wealth client at the time of availment; and
2. The client must present or otherwise provide the prescribed Security Bank Wealth Digital Privilege Card (“Privilege Card”) or undergo such other validation as may be required by Security Bank and/or St. Luke’s.
3. Certain future Privileges, enhanced benefits, or special offers may be made available only to clients who meet additional eligibility requirements, which may include, but are not limited to, minimum Total Relationship Balance (“TRB”) thresholds, specific Security Bank product holdings, enrollment, or other criteria prescribed by Security Bank.

Eligible Wealth Clients may access the Corporate Business Center (“CBC”) concierge at St. Luke’s Medical Center – Global City, subject to the availability, operating hours, policies, procedures, and guidelines of St. Luke’s.

The CBC Concierge may help with the following:

1. Executive check-up scheduling assistance;
2. Appointment support for doctor consultations;
3. Referral to St. Luke’s Medical Center doctor specialists;
4. Cost estimates for hospital laboratory and diagnostic procedures;
5. Appointment support for hospital laboratory and diagnostic procedures;
6. Access to the exclusive executive lounge, subject to applicable policies and availability;
7. Express inpatient admission and discharge assistance;
8. Guidance on available payment options;
9. Assistance in securing a Letter of Guarantee (“LOA”), subject to applicable requirements, documentation, and approval; and
10. Guidance in requesting medical records and other applicable medical information, subject to St. Luke’s policies and applicable laws and regulations.

Eligible Wealth Clients may avail of exclusive curated health and screening packages offered by St. Luke’s under the partnership. These may include, but are not limited to:

1. Security Bank Wealth Essential Health Package;
2. Security Bank Wealth Heart Health Package;
3. Security Bank Wealth Glucose Balance Package;
4. Security Bank Wealth Prime Years Package;
5. Security Bank Wealth Body Composition Package

The specific inclusions, procedures, rates, discounts, availability, validity period, appointment requirements, and other applicable conditions for each package shall be based on the applicable package details communicated by Security Bank and/or St. Luke’s.

To avail of the applicable Privileges, the Wealth Client may be required to coordinate with the CBC concierge and present the Security Bank Wealth Digital Privilege Card for eligibility validation.

1. The Privilege Card is strictly personal to the registered Wealth Client and is non-transferable.
2. The Privilege Card may not be shared, lent, reproduced, or used by any other person.
3. St. Luke’s and/or its authorized personnel may verify the client’s eligibility prior to providing any Privilege.
4. Certain Privileges may require prior appointment, registration, documentation, or other requirements as may be prescribed by St. Luke’s.
5. All appointments, referrals, procedures, consultations, diagnostics, and other healthcare services remain subject to the availability of the relevant physicians, facilities, and services of St. Luke’s.

Security Bank reserves the sole right to determine and verify eligibility through its records and to deny, suspend, or discontinue access to the Privileges where the client no longer satisfies the applicable eligibility requirements.

Security Bank facilitates access to the Privileges as part of its Security Bank Wealth customer value proposition but does not provide medical or healthcare services.

1. All medical consultations, examinations, laboratory tests, diagnostic procedures, treatments, and other healthcare services are provided by St. Luke’s and/or its healthcare professionals.
2. Security Bank does not provide medical advice, diagnosis, treatment, or medical recommendations.
3. Any medical decision shall remain between the Wealth Client and the relevant healthcare professional and/or St. Luke’s.
4. Security Bank does not guarantee the availability of any physician, specialist, appointment, facility, procedure, medical service, or treatment outcome.

Access to the CBC Concierge does not mean that all healthcare services provided by St. Luke’s are free of charge.

1. Unless expressly stated otherwise in the applicable Privilege or curated package, the Wealth Client shall be responsible for all applicable fees and charges for healthcare services availed.
2. Any applicable discounts, package rates, or preferential rates shall be subject to the specific terms and conditions of the relevant Privilege or package.
3. The Wealth Client shall be responsible for any fees or charges for services that are outside the scope of the applicable Privilege.
4. Guidance or assistance provided by the CBC Concierge in relation to payment options or LOA requests does not constitute a guarantee of payment, approval, coverage, or reimbursement.

Security Bank may introduce additional healthcare, wellness, lifestyle, or related Privileges under the partnership from time to time.

1. Additional Privileges may be subject to specific eligibility requirements, including minimum TRB thresholds or other qualifying criteria.
2. The applicable eligibility requirements, inclusions, rates, validity periods, and other conditions for such Privileges shall be communicated to eligible Wealth Clients prior to or upon availment.
3. Eligibility for the core CBC Concierge benefit shall not automatically entitle a Wealth Client to additional Privileges that carry separate eligibility requirements.

The Privileges are available only while the client maintains his/her eligibility as a Security Bank Wealth Client, which requires maintaining a minimum Total Relationship Balance (“TRB”) of PHP5,000,000. Security Bank reserves the right to suspend or discontinue a client’s access to the Privileges upon the client’s removal of Wealth Client status through downgrades, subject to applicable policies, terms and conditions, and notice requirements.

Security Bank and/or St. Luke’s reserve the right to modify, enhance, replace, suspend, or discontinue any of the Privileges, subject to applicable laws, regulations, and notice requirements. Any changes to the specific benefits, availability, eligibility requirements, package inclusions, or other applicable conditions may be communicated through Security Bank and/or St. Luke’s designated communication channels.

All Privileges are subject to the availability of St. Luke’s facilities, physicians, healthcare professionals, appointment schedules, executive lounge capacity, curated packages, and other applicable resources. St. Luke’s may impose reasonable operational, medical, safety, scheduling, or other requirements in connection with the availment of the Privileges.

By availing of the Privileges, the Wealth Client acknowledges and agrees that the processing of personal information may be necessary for the validation, administration, coordination, and fulfillment of the applicable Privileges. Any processing, disclosure, or sharing of personal information between Security Bank, St. Luke’s, their respective service providers, and other relevant parties shall be undertaken in accordance with applicable data privacy laws, regulations, and respective privacy policies. Where required, the Wealth Client may be asked to provide the appropriate consent, authorization, or documentation before certain Privileges or healthcare-related services may be facilitated.

Any fraud, abuse, misrepresentation, unauthorized use, reproduction, alteration, or misuse of the Privilege Card or any Privilege may result in the suspension or disqualification of the Wealth Client from the applicable Privilege/s. Security Bank reserves the right to take appropriate action in cases of fraudulent or unauthorized participation or availment, without prejudice to any legal remedies available to Security Bank and/or St. Luke’s.

In the event that Security Bank and/or St. Luke’s is prevented from providing or continuing the Privileges due to circumstances beyond its reasonable control, including but not limited to natural disasters, epidemic or pandemic, fire, earthquake, flood, labor dispute, equipment or system failure, government action, public health crisis, acts of God, or other similar events, Security Bank and/or St. Luke’s reserves the right to modify, suspend, or discontinue the affected Privilege/s.

Security Bank is not a healthcare provider and shall not be responsible for the medical services, professional advice, medical decisions, treatment, procedures, or outcomes provided by St. Luke’s and/or its healthcare professionals. The Wealth Client acknowledges that the CBC Concierge is intended to provide coordination and assistance and does not constitute medical advice, diagnosis, treatment, or a guarantee of any medical service or outcome.

Security Bank shall not be liable for any injury, loss, damage, claim, cost, delay, or expense arising from or related to the healthcare services, consultations, procedures, treatments, facilities, products, actions, omissions, or professional judgments of St. Luke’s, its physicians, employees, contractors, or healthcare professionals.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or fiduciary relationship between Security Bank and St. Luke’s. Each party acts in its own capacity and remains solely responsible for its respective products, services, obligations, and representations.

These Terms shall be read together with the applicable terms, policies, and guidelines of Security Bank and St. Luke’s relating to the relevant Privilege. In case of any conflict between these Terms and the specific terms governing a particular healthcare package, service, or Privilege, the specific terms applicable to such package, service, or Privilege shall prevail to the extent of the inconsistency.

For inquiries and comments, please call our 24-Hour Customer Service hotline at (632) 8888-791-88 or email us at [email protected]. You may also contact your Wealth Manager for more information about Security Bank and St. Luke’s Medical Center – Global City Health and Wellness Privileges.