Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Fulfillment Officer, you will handle research/fulfillment functions in accordance with the existing Department/Division Procedures & Guidelines Manual. You will also ensure that the individual/Department targets are met based on the latest approved KRA as the primary function. You will ensure that the processing of requests is done based on the set turn-around time.

How you’ll contribute

• Handles inquiries, requests, and complaints through CCM Router and do next appropriate action
• Recommends accounts for card status change and adjustments/reversals on accounts
• Reconciles accounts
• Comes up with process improvement and innovations and ensures the same is documented and forwarded for discussion/approval
• Provides decision-making skills for cases that require approvals
• Ensures reading, understanding, and in compliance with the roles assigned to me (if any) in the Business Continuity Risk Management Plan and Risk Control Self-Assessment Testing

What we’re looking for

• Bachelor’s degree, preferably in Accounting/Business Course
• At least one (1) year of experience in customer service.
• Possesses good communication skills