Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

 

The Role

As a Maintenance Assistant, you will ensure that customer and account maintenance requests from branch/other H.O. units are properly encoded and approved in the system. Focus on the needs of customers (internal, external, and stakeholders) and exceed their expectations within the perspective of a balanced approach between revenue, productivity/operating efficiency, and controls. Administer projects related to customer information database development. Conducts training for new hires on the daily activities of a CDC Maintenance Assistant, including observance of controls, and assessment of risks by Data Privacy laws & regulations.

How you’ll contribute

• Complies with existing policies and regulations, both internal and external based on the policies and manuals applicable to avoid potential risks and future complains
• Manages problems that may result in potential losses or lawsuits through immediate coordination with concerned units or regulatory agencies to protect the interest of the bank
• Identifies and Implements concrete solutions to problems/issues in immediate coordination with concerned units or regulatory agencies to control violations and exceptions
• Ensures confidentiality of records, reports, and other information based on the signed Non-Disclosure Agreement to avoid violation and future complaints
• Elevates detected possible fraud, red flags, and suspicious requests/irregularities and coordinates with proper unit/authorities for the investigation to protect the interest of the bank
• Participates in CIP projects, RCSA testing, BCP exercise, and 7S implementation active participation in the activities to comply with the Bank requirements
• Participates/Initiates and Monitors project of the unit and/or involves the unit related to customer and account information database and updating based on the SLA or approvals obtained for the project and keeping up with the timeline provided to ensure timely completion of the set goals and project objectives are met
• Identifies and Recommends policies, processes, and procedures based on the current manual and user guides continuous process improvement
• Attends all required seminars and training and participates in the seminars and training invitation sent by SBC Academy to be able to gain knowledge and for career development
• Ensure service delivery to customers within the agreed standards based on accuracy, responsiveness, and timeline (Turn-Around Time to ensure execution excellence in processing the request
• Ensures accuracy and completeness of approved requests and modifications done for accounts and customers records in the system based on the completeness of required approvals/documents submitted by the branch and other H.O. units to avoid potential risks and future complaints.
• Performs review of details maintained based on the details maintained against documents submitted and reports generated by the system to avoid potential risks and future complains
• Provides accurate details required for sending of SMS/E-mail notifications and Thank You Letters based on the details maintained against documents submitted and reports generated by the system to ensure that notification/letter will be sent to the correct recipient
• Performs other related tasks which may be assigned from time to time.

What we’re looking for

• Bachelor’s Degree in Banking, Information Technology, or any related field
• Knowledge in understanding basic terms and processes
• New hire and/or 3 – 4 years of relevant experience, for 1 level higher
• Computer-literate Written and oral communication skills
• Keen to detail the Accurate execution of the process

Fresh graduates are welcome to apply!