Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

 

The Role

As a Customer Segment Management Department Head, you will be responsible for leading the design, development, continuous refinement, and governance of customer segment-related business metrics to track retail bank portfolio performance translated into vital strategic directions and plans for the retail bank. Business measures include customer and portfolio growth and decline (new customers, upgrades, attrition, new products, product penetration), portfolio financial performance (customer profitability), and other strategic KPIs and levers linked to multi-year strategic themes for the business unit.

How you’ll contribute

• Lead the design and continuous refinement of customer-related business and financial metrics to track.
• From the measures, translate these into multi-year strategic priorities and plans for managing and growing the customer segments of the retail bank.
• Provide actionable business insights and strategy to align with the strategic direction of the retail bank.
• Determine on an ongoing basis the portfolio health and profitability of customer segments in RBS.
• Lead a team of data & portfolio analysts and strategy & portfolio managers to deliver on the strategic performance needs of the segment.
• Formulate and lead strategic initiatives based on a blended understanding of business context (qualitative) mixed with technology and data (quantitative)
• Excellent data storytelling and presentation skills – both verbal and written.

What we’re looking for

• Bachelor’s Degree in Technology/ Engineering, Mathematics/ Statistics, Management Engineering, Finance/ Accountancy/ Economics. Master’s Degree in Data Science a plus
• 5-10 years of relevant work experience in Technology, IT/ IT Outsourcing, Telecommunications, Digital Marketing, Banking and Financial/ FinTech, Analytics, Management Reporting, Project Management, Strategy, and Governance
• Experience in Banking or Financial Services is a plus but not required
• Must have an experience in the business domain

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