Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Collateral Release Team Head you are responsible for managing and handling after-sales concerns to attend to customer’s needs. Handles the releasing of Collaterals for fully paid accounts of Auto/ Home/ BML/ Personal, Corporate Salary, CTS and Doctor’s Loans and correspondence management, in order to maintain good customer relationship by providing excellent service that will lead to customer loyalty. This includes attending to customers’ complaint, inquiries and requests related to. Responsible for daily over-all operations and oversight of the Team. Ensures the necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the Bank policies.

How you’ll contribute

• Monitors client requests via CRM/Matured Loan Sharepoint to avoid customer complaints.
• Monitors the daily preparation of Request Release Form (RRF), Cancellation of Mortgage (COM) and Cancellation of Real Estate Mortgage (CREM) needed in releasing of collateral to the client.
• Attends promptly to account requests, inquiries and complaints from External and internal customer in accordance with acceptable performance standards and turn-around-time.
• Monitors signed Release of Cancellation of Mortgage/Cancellation of Real Estate Mortgage (CREM) and Affidavit documents to Notary Public for Notarial.
• Acts as approver in the Request for Release Form (RRF) and signatories in the Cancellation of Mortgage (COM)/Cancellation of Real Estate Mortgage (CREM) and Affidavit documents.
• Comes up with process improvement, initiatives and innovations and ensures the same are documented and forwarded for discussion/approval

What we’re looking for

• Graduate of Bachelor’s Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking or any field of study
• Must have at least 1-4 years in Banking and Financial, Clerical/ Administrative.
• Knowledgeable in handling customer’s complaints and inquiries. Good quantitative and analytical skill. Experience in customer service
• Ability to communicate effectively, whether written or oral.  Effective in time management. Pro-active and result-driven.
• Able to diligently attend to details and pursue quality in accomplishing tasks.