Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Senior Client Implementation Manager, manages the overall implementation of a business deal of the products under the purview of the Cash Management Division which can be positioned as business solutions for wholesale accounts. Does regular quality assurance checks on partner branches to ensure smooth delivery of cash management services to clients.

How you’ll contribute

• Client Relationship Management
  –    Conducts training/walkthrough regarding TBG Products availed by client.
  –    Regularly conducts client inspections/visits onsite/over the phone to address escalated concerns at the point of implementation.
  –    Assist the Sales Manager by explaining the technical aspect of TBG products during the Implementation
• Complaints Management / Issue Resolution
  –    Provides after-sales assistance by activating balance loading to maximize client servicing
• Information Technology Adeptness
  –    Integrates and maintains customized data conversion modules onsite or over the phone to allow integration of client’s Enterprise Resource Planning (ERP) systems with Digibanker
• Needs Analysis and Solution Matching
  –    Gathers customer feedback and business intelligence via onsite or over the phone to be relayed to the Product Development Unit for further improvement of the Bank’s existing product offerings and overall competitiveness.

What we’re looking for

• With at least 5 years of experience in Banking and Financial
• Knowledge of the implementation process of different Cash Management Products
• Effective logical and technical skills to efficiently manage customers availing Cash Management Products.
• Ability to clearly convey information and ideas to individuals or groups in a way that helps them easily understand the message/instruction.
• Project Management Skills
• Bachelor’s Degree in Computer/Telecommunication, Industrial, Computer Science/Information Technology