Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including Philippines’ Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

 

The Role

As a Content Specialist, you will support Security Bank’s aspiration to be the most customer-centric bank in the Philippines by ensuring all content across the bank uplifts the overall customer experience, specifically by creating, modifying, and editing content that improves the overall customer experience.

How you’ll contribute

• Works across departments to create and develop content in line with content standards with a focus on style and clarity
• Identifies opportunities to improve the customer experience through customer feedback and quantitative KPIs
• Modifies content as necessary to improve the customer experience

What we’re looking for

• Bachelor’s Degree in any course
• with at least 1- 4 years of experience
• Must have good communication Skills (Specifically: Written)
• Knowledgeable in Bank Products and Services is an advantage
• Knowledgeable in Bank Regulations and Policies is an advantage
• Must know Microsoft Office