Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As Applications Support Analyst, you will be responsible for handling the overall production support of business applications mostly within Loan Management applications and surrounding systems. Provide fast response and recovery for application and batch-related incidents. Liaise with business users, technical teams, and vendors to ensure escalated issues are resolved on a timely basis. Perform root-cause analysis review and implement a permanent fix to ensure issues don’t re-occur. Maintain knowledgebase documentation

How you’ll contribute

• Ensure applications remain available for business use and batches complete in time. Monitor incidents to ensure it is addressed within the agreed SLA. Work with systems delivery team and business for priority fixes/releases. Review capacity/utilization of application environments to maintain stability and future demands
• Monitor application defects and program fixes released. Work closely with the IT Infra team for the smooth operation of shared systems infrastructure. Coordinate with relevant teams (internal and external vendors) for timely resolution of reported production issues and post mortem Root Cause Analysis discussions
• Develop and maintain application BCP/DR procedure is up-to-date. Perform DR/BCP simulations as per plan and schedule

What we’re looking for

• Graduate of Computer Science, Information Technology, Engineering, or other related courses.  IT certifications will be an advantage
• At least 3 years of I.T. & Application support experience
• Able to clearly communicate with the business user
• Basic understanding of Loan Booking/Disbursement, GL, KYC/AML, Collections, Case Management
• Basic technical knowledge of Cloud, OS, Web, Database, FTP, Data warehouse