Job Description

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney’s most prestigious industry awards in 2021—Best Bank in the Philippines.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Quality Assurance Officer, you will be responsible for ensuring compliance with credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported, and monitored in accordance with the Bank’s policies.

How you’ll contribute

• Reviews credit quality of loan bookings for all consumer loan products taking note of, but not limited to the following: data input quality, policy deviations, credit investigation/verification, and documentation deficiencies.
• Reviews adherence of Collections to the set Collections policies, strategy, and timelines by taking note of policy deviations and delays in collection execution.
• Responsible for the monthly discussions/reporting of policy/process deviations seen during quality reviews and recommendation of corrective measures to the Policy & Portfolio Management, Business and Operations Head, and all concerned units.
• Monitors implementation of corrective and preventive measures to ensure that issues around policy and process implementation are resolved.
• Conducts investigation in determining the root cause of customer complaints; Drives process improvement as deemed necessary.
• Conducts pieces of training and/or proficiency examination to measure each processor’s understanding as regards his function and improve efficiency.
• Work closely with various units of the Bank in the performance of independent assessment of policy and process.

What we’re looking for

• Graduate of Bachelor’s Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
• Must have at least 3 years of relevant work experience
• With knowledge of credit policies and procedures, and risk management.
• Should have a background in underwriting
• Equipped with effective written and oral communication.
• Able to communicate effectively with internal customers (stakeholders).
• Analytical, proactive, and detail-oriented.