How can we help you today?
Select the option below to reach the right team quickly.
Urgent assistance
Lost or stolen card | Suspected fraud
- If you have a credit card, you can temporarily lock your card via the Security Bank App.
- Call our 24/7 hotline: (+63 2) 8887 9188
- Chat with us: via our mobile app
For immediate action, please call. Do not email.
Everyday banking
Accounts, transactions, cards, online banking
- Download the Security Bank App to view, monitor, and download your transaction records.
- Call us: (+63 2) 8887 9188
- Chat with us: via our mobile app
For faster resolution, please have your account details ready.
Help and support
Lost or stolen card | Suspected fraud
- Visit our Help Center for answers to common questions
- Access guides on digital banking, cards, and account services
Branches and ATMs
- Visit your Branch of Account
- Find the nearest branch and/or ATM using our Branch & ATM Locator at https://www.securitybank.com/map/
Feedback and complaints
We value your feedback and use it to improve our services.
- Email: [email protected]
- Chat with us: via our mobile app
We aim to acknowledge within 1–2 business days.
In case you are not satisfied with how your concern was addressed, you may refer the matter to the Bangko Sentral ng Pilipinas (BSP) Financial Consumer Protection Department at:
- Email: [email protected]
- Call: (+63 2) 8708 7087
- Fax: (+63 2) 708 7088
- Mailing Address: The Director Financial Consumer Protection Department Supervision and Examination Sector 5th Floor Multi-Storey Building
Other inquiries
For non-customer matters only. For account-related concerns, please use the channels above.
Investors
Investor Relations
- Email: [email protected]
Media
Corporate Communications
- Email: [email protected]
Sustainability/ESG
Sustainability Office
- Email: [email protected]
Corporate Office
Security Bank Corporation
- 6776 Ayala Avenue, Makati City 1226 Philippines
- Tel: (+63 2) 8888 7800 | (+63 2) 8887 9188