Service Quality Survey Form

At Security Bank, we put a high priority on customer service. We would like to know how we are doing and how we can improve. Rest assured that your information and feedback will be dealt with strict confidentiality.






Net Promoter Score
Please rate how likely you would recommend the following Security Bank products and channels to a friend or colleague.
User Experience
Please rate your experience on the following Security Bank's products and channel.
5 - Very Satisfied, 4 - Somewhat Satisfied, 3 - Can't Say, 2 - Somewhat Dissatisfied, 1 - Very Dissatisfied
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Credit Cards?


What made you say that you are dissatisfied with Security Bank's Credit Cards?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?

What made you say that you are dissatisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?

What made you say that you are dissatisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Home Loan?


What made you say that you are dissatisfied with Security Bank's Home Loan?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Personal Loan?


What made you say that you are dissatisfied with Security Bank's Personal Loan?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Car Loan?


What made you say that you are dissatisfied with Security Bank's Car Loan?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Employee Loan?


What made you say that you are dissatisfied with Security Bank's Employee Loan?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Small Business Loan?


What made you say that you are dissatisfied with Security Bank's Small Business Loan?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Branch Services?




What made you say that you are dissatisfied with Security Bank's Branch Services?



5 4 3 2 1
What made you say that you are satisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)

What made you say that you are dissatisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)?
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?

What made you say that you are dissatisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Automated Teller Machine (ATM)?

What made you say that you are dissatisfied with Security Bank's Automated Teller Machine (ATM)?
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Cash Acceptance Machine (CAM)?

What made you say that you are dissatisfied with Security Bank's Cash Acceptance Machine (CAM)?

Personal Information



Kindly provide the employee name and unit/branch
Terms & Conditions
  1. Raffle period is from August to October 31, 2019.
  2. This promo is open to all Security Bank clients nationwide.
  3. To qualify for the raffle, client must complete the survey form at www.securitybank.com/voc-survey/.
  4. Qualified client will get a chance to be one of the 30 winners of 500 worth of eGift certificate.
  5. Raffle winners will be drawn on the following dates:
    DRAW QUALIFIED ENTRIES NO. OF WINNERS & PRIZE DRAW DATE
    1st Draw August 1 – 31, 2019 10 winners of 500eGC August 2, 2019
    2nd Draw September 1 – 30, 2019 10 winners of 500eGC October 2, 2019
    3rd Draw October 1 – 31, 2019 10 winners of 500eGC November 5, 2019
  6. A client can only win once during the duration of the promo.
  7. The eGCs are transferrable but not convertible to cash.
  8. Employees of Security Bank and its subsidiaries are excluded in this promo.
  9. Winners will be notified 5-6 banking days from the draw date via SMS and email address indicated in the Personal Information portion of the survey.
  10. Qualified winner will receive eGCs via SMS and email.
  11. eGift certificate has no expiry. Qualified winner can redeem anytime.
  12. List of winners will be announced in the Security Bank’s Facebook page.
  13. Any disputes will be subject to the decision of Security Bank.

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