Service Quality Survey Form

At Security Bank, we put a high priority on customer service. We would like to know how we are doing and how we can improve. Rest assured that your information and feedback will be dealt with strict confidentiality.






Net Promoter Score
Please rate how likely you would recommend the following Security Bank products and channels to a friend or colleague.
User Experience
Please rate your experience on the following Security Bank's products and channel.
5 - Very Satisfied, 4 - Somewhat Satisfied, 3 - Can't Say, 2 - Somewhat Dissatisfied, 1 - Very Dissatisfied
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Credit Cards?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Credit Cards?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?
Please tick maximum of 3 reasons
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?
Please tick maximum of 3 reasons
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Home Loan?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Home Loan?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Personal Loan?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Personal Loan?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Car Loan?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Car Loan?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Employee Loan?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Employee Loan?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Small Business Loan?
Please tick maximum of 3 reasons


What made you say that you are dissatisfied with Security Bank's Small Business Loan?
Please tick maximum of 3 reasons

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Branch Services?
Please tick maximum of 3 reasons




What made you say that you are dissatisfied with Security Bank's Branch Services?
Please tick maximum of 3 reasons



5 4 3 2 1
What made you say that you are satisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)?
Please tick maximum of 3 reasons
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?
Please tick maximum of 3 reasons
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Automated Teller Machine (ATM)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Automated Teller Machine (ATM)?
Please tick maximum of 3 reasons
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Cash Acceptance Machine (CAM)?
Please tick maximum of 3 reasons

What made you say that you are dissatisfied with Security Bank's Cash Acceptance Machine (CAM)?
Please tick maximum of 3 reasons

Personal Information



Kindly provide the employee name and unit/branch

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