Service Quality Survey Form

At Security Bank, we put a high priority on customer service. We would like to know how we are doing and how we can improve. Rest assured that your information and feedback will be dealt with strict confidentiality.






Please rate your experience on the following Security Bank's products and channel.
5 - Very Satisfied, 4 - Somewhat Satisfied, 3 - Can't Say, 2 - Somewhat Dissatisfied, 1 - Very Dissatisfied
5 4 3 2 1
What made you say that you are satisfied with Security Bank's Credit Cards?


What made you say that you are dissatisfied with Security Bank's Credit Cards?


5 4 3 2 1
What made you say that you are satisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?

What made you say that you are dissatisfied with Security Bank's Deposit Accounts (Savings / Checking / Time Deposit)?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?

What made you say that you are dissatisfied with Security Bank's Investment Products (UITF, Fixed Income Securities, etc.)?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Home Loan?


What made you say that you are dissatisfied with Security Bank's Home Loan?


5 4 3 2 1
What made you say that you are satisfied with Security Bank's Personal Loan?


What made you say that you are dissatisfied with Security Bank's Personal Loan?


5 4 3 2 1
What made you say that you are satisfied with Security Bank's Car Loan?


What made you say that you are dissatisfied with Security Bank's Car Loan?


5 4 3 2 1
What made you say that you are satisfied with Security Bank's Employee Loan?



What made you say that you are dissatisfied with Security Bank's Employee Loan?



5 4 3 2 1
What made you say that you are satisfied with Security Bank's Branch Services?




What made you say that you are dissatisfied with Security Bank's Branch Services?




5 4 3 2 1
What made you say that you are satisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)?

What made you say that you are dissatisfied with Security Bank's Customer Service Hotline (Email / Phone / Social Media)?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?

What made you say that you are dissatisfied with Security Bank's Online Banking (SBOL / Mobile / DigiBanker)?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Automated Teller Machine (ATM)?

What made you say that you are dissatisfied with Security Bank's Automated Teller Machine (ATM)?

5 4 3 2 1
What made you say that you are satisfied with Security Bank's Cash Acceptance Machine (CAM)?

What made you say that you are dissatisfied with Security Bank's Cash Acceptance Machine (CAM)?


Personal Information


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