Service Quality Survey Form

At Security Bank, we put a high priority on customer service. We would like to know how we are doing and how we can improve. Rest assured that your information and feedback will be dealt with strict confidentiality.

Customer Advisors are the branch staff who process account opening and other transactions which are NOT deposits, withdrawals, nor bills payment.
To what extent do you agree or disagree with the following statement:

Personal Information


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Raffle Mechanics
  1. Raffle period is from May to July 2019.
  2. This promo is open to all Security Bank clients nationwide.
  3. To qualify for the raffle, client must complete the survey form at
  4. Qualified client will get a chance to be one of the 15 winners of 1000 worth of eGift certificate.
  5. Raffle winners will be drawn on the following dates:
    Draw Qualified Entries No. of Winners & Prize Draw Date
    1st Draw May 1 – 31, 2019 5 winners of 1000eGC June 4, 2019
    2nd Draw June 1 – 30, 2019 5 winners of 1000eGC July 2, 2019
    3rd Draw July 1 – 31, 2019 5 winners of 1000eGC August 2, 2019
  6. A client can only win once during the duration of the promo.
  7. The eGCs are transferrable but not convertible to cash.
  8. Employees of Security Bank and its subsidiaries are excluded in this promo.
  9. Winners will be notified 5-6 banking days from the draw date via SMS and email address indicated in the Personal Information portion of the survey.
  10. Qualified winner will receive eGCs via SMS and email.
  11. eGift certificate has no expiry. Qualified winner can redeem anytime.
  12. List of winners will be announced in the Security Bank’s Facebook page.
  13. Any disputes will be subject to the decision of Security Bank.