Service Quality Survey Form

At Security Bank, we put a high priority on customer service. We would like to know how we are doing and how we can improve. Rest assured that your information and feedback will be dealt with strict confidentiality.

Customer Advisors are the branch staff who process account opening and other transactions which are NOT deposits, withdrawals, nor bills payment.

To what extent do you agree or disagree with the following statement:

Personal Information


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  1. Promo period is from October 1 to December 31, 2018 only.
  2. This promo is open to new and existing Security Bank clients.
  3. Employees of Security Bank and its subsidiaries are excluded in this promo.
  4. To qualify for the raffle, clients must complete the survey form at
  5. At the end of every month, 25 randomly selected respondents will each get Php 200 worth of eGift Certificate.
  6. A client can only win once during the duration of the promo.
  7. The eGCs will be sent via SMS to the mobile number indicated by the client on the Personal Information portion of the survey, 5-6 banking days after the last day of the month.
  8. The eGCs are transferrable but not convertible to cash.
  9. All questions and disputes with respect to the promo shall be resolved by the Bank and any decision shall be final and binding.