Fraud awareness

Familiarize yourself with the different types of fraud and watch out for these attacks.

We want you to be safe and vigilant

With the rising number of fraud attempts, keeping our accounts safe and protected should be everyone’s priority. Being aware of fraud helps us easily spot warning signs of scams and other illegal activities to avoid being a victim. Watch our Fraud Awareness video to get tips on how to outsmart scammers.

Tips on protecting yourself

  • Be skeptical when you receive messages from any sender. Security Bank will never ask for your OTP, CVV, and PIN via call, text or email.
  • Ask questions and probe further. Fraudsters are trained to sound very convincing. Don’t be afraid to ask questions to verify the legitimacy of a call.
  • Scrutinize emails and text messages received. It helps to pay close attention to messages you receive. Check for grammar or spacing errors.

Be vigiliant

  • Check the legitimacy of links provided. Don’t be too quick to click. If the URL starts with “https://” it is verified and secured.
  • Contact us through the number/s or email address found on our official website. Don’t rely on details provided by the caller or email that you received.
  • Keep track of your account by regularly checking your transaction history or bank statements. Fraudsters usually test with small random amounts.
  • Keep your contact details private. Refrain from posting personal information, online shopping waybills, IDs, etc., on social media.

Want to learn more tips on protecting yourself from fraud? Click here.

We need to be knowledgeable and vigilant about their latest activities in order to protect ourselves.

See latest online scams

Bankers Association of the Philippines’ #Cybersafe video

With the rise of online banking and e-commerce comes the surge in online scams. Are you being safe and staying vigilant against phishing and other types of cybercrime? Watch the Bankers Association of the Philippines’ #Cybersafe video here for tips on how to avoid being a victim of online fraud.

Types of fraud


Phishing involves the sending of emails to bank clients by fraudsters who trick them into entering their personal information into misleading websites.


Smishing is a technique where fraudsters use text messages with instructions that lure vulnerable clients into sending back their personal information.


Vishing occurs over the phone wherein a fraudster pretends to be a bank representative and asks questions that lead unsuspecting clients to disclose their sensitive information.

BIN attacks

BIN attack is a method in which a fraudster uses an identified BIN (Bank Identification Number – the first 6 digits of a card) and software to generate the expiry date and the remaining digits of a valid credit or debit card.


Fraudsters use the name of Security Bank to scam job applicants in exchange for money. These fraudsters trick individuals by telling them that they have been hired and that they should shoulder employment fees.

Money mule

Money mules are persons recruited to lend their personal bank accounts to receive cash deposits/online transfers from illegal sources, sometimes under the guise of charity like donations.

Report any encountered fraud activities


Security Bank Fraud Hotline




At Security Bank, we understand that you may come across fraudulent activities such as Smishing (SMS phishing) or Vishing (Voice phishing) attempts. These malicious attempts aim to deceive you into disclosing your personal and financial information, thereby compromising your security. 

While we have robust security measures in place to protect your accounts, we would like to inform you that you have additional avenues to report such incidents for further investigation. Aside from reporting these instances to our bank, we want to highlight that you can also report them separately to your service provider or telecommunications company (Telco).

Your service provider or Telco has its own set of security protocols and dedicated teams to handle these types of fraudulent activities. By reporting incidents of Smishing and Vishing to your service provider or Telco, you will help raise awareness of these scams and potentially prevent them from targeting other customers.

When reporting to your service provider or Telco, please provide as much information as possible, including the date and time of the incident, the phone number the message or call came from, any message content or call details, and any other relevant information related to the incident. This will assist them in their investigation and enable them to take appropriate action to protect you and other customers.

We also strongly encourage reporting the mobile number used by the suspected fraudster to the respective telco provider. This can help prevent any further unauthorized transactions from happening.

We urge you to be proactive in reporting any such fraudulent activities to both our bank and your service provider or Telco. The combined efforts from all parties involved will enhance the effectiveness of our collective cybersecurity measures.

Remember, your security is our utmost priority. Stay vigilant and notify us immediately of any suspicious activity on your account. Our Security Bank Fraud Hotline is available 24/7 to assist you with any concerns or questions you may have.


For Phishing Attempts

➡️  Click here to report

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