Frequently Asked Questions
 

What accounts can I enroll for TeleBanker?

You may enroll your Dollar/Peso Checking/Savings Account.

How long will the activation take?

Your Security TeleBanker facility will be activated 24 hours upon enrollment.

Can anybody else access my Security TeleBanker facility?

No. UNLESS you gave your TAC and CIDAN to somebody else.

Can I change my TAC and CIDAN?

You may change your TAC, but not your CIDAN.

Can I enroll 2 or more accounts?

Yes. However, you may only link and assign a Direct Access Code (DAC) to a Maximum of 4 accounts only.

What is Direct Access Code (DAC)?

DAC is your short cut access code for two or more accounts without having to memorize the account numbers. Upon enrollment, a one-digit code (1-4) will be assigned per account that you enrolled.

What happens if my account is closed?

It is automatically erased from the system. However, you have the option to enroll another account to replace the account closed.

Can I only inquire on my CASA accounts?

Aside from doing transactions on your CASA accounts, you may also do balance inquiry on your Term Deposits (TD) and Investment Savings Account (ISA).

Can I do anything else to my TD and ISA deposits other than balance inquiry?

No. You may only make a balance inquiry on your TD or ISA.

Do I have to enroll the accounts I intend to transfer funds to?

Yes, that account you wish to transfer funds to has to be enrolled.

Can I do cross currency fund transfers?

Cross currency fund transfers are not allowed.

For bills payment, do I have to enroll the card / policy / telephone number I wish to pay for?

Yes.

What about my dollar bills, can I pay them through Security TeleBanker?

Yes, provided that you will use a dollar denominated account to pay for the bill.